尊敬的客人，您好。感谢您选择北京燕莎中心凯宾斯基饭店。很高兴得知您对我们饭店的服务非常满意。作为一家入驻北京31年的国际五星级饭店，我们拥有成熟的团队为您提供个性化服务。 诚挚期待您的再次入住。

Dear Valuable Guest,Thank you for choosing Kempinski Hotel Beijing Yansha Center and sharing your comments with other followers. We are delighted to hear that you are thoroughly satisfied with our attentive staff and warm services. Your comments are most valuable to us and we have shared them with our team. Compliments like these are continuously ensuring the smile on our faces during workThank you again for choosing Kempinski Hotel Beijing Yansha Center and we look forward to welcoming you back soon.

Dear Valuable Guest,Thank you for choosing Kempinski Hotel Beijing Yansha Center and sharing your comments with other followers. We are delighted to hear that you are thoroughly satisfied with our attentive staff and warm services. Your comments are most valuable to us and we have shared them with our team. Compliments like these are continuously ensuring the smile on our faces during workThank you again for choosing Kempinski Hotel Beijing Yansha Center and we look forward to welcoming you back soon.

Dear Valuable Guest,Thank you for choosing Kempinski Hotel Beijing Yansha Center and sharing your comments with other followers. We are delighted to hear that you are thoroughly satisfied with our attentive staff and warm services. Your comments are most valuable to us and we have shared them with our team. Compliments like these are continuously ensuring the smile on our faces during workThank you again for choosing Kempinski Hotel Beijing Yansha Center and we look forward to welcoming you back soon.

Dear Valuable Guest,Thank you for choosing Kempinski Hotel Beijing Yansha Center and sharing your comments with other followers. We are delighted to hear that you are thoroughly satisfied with our attentive staff and warm services. Your comments are most valuable to us and we have shared them with our team. Compliments like these are continuously ensuring the smile on our faces during workThank you again for choosing Kempinski Hotel Beijing Yansha Center and we look forward to welcoming you back soon.

尊敬的客人，您好。感谢您选择北京燕莎中心凯宾斯基饭店。很高兴得知您对我们饭店的服务非常满意。客人的肯定是我们坚持30年为客人提供五星级奢华服务的动力。 诚挚期待您的再次入住。

尊敬的客人，您好。感谢您选择北京燕莎中心凯宾斯基饭店并留下对我们的评价。期待您对我们有更多的评价，并诚挚期待您的再次入住，以便我们为您准备好您的个性化服务。

尊敬的客人， 感谢您选择北京燕莎中心凯宾斯基饭店,并留下您积极的评价。很高兴得知您对我们饭店的服务非常满意。源于对原材料和制作工艺的严格要求，北京凯宾斯基饭店久负盛名的凯宾美食廊屡获殊荣。 诚挚期待您的再次入住。

Dear Valuable Guest,Thank you for choosing Kempinski Hotel Beijing Yansha Center and sharing your comments with other followers. We are delighted to hear that you are thoroughly satisfied with our attentive staff and warm services. Your comments are most valuable to us and we have shared them with our team. Compliments like these are continuously ensuring the smile on our faces during workThank you again for choosing Kempinski Hotel Beijing Yansha Center and we look forward to welcoming you back soon.

Dear Valuable Guest,Thank you for choosing Kempinski Hotel Beijing Yansha Center and sharing your comments with other followers. We are delighted to hear that you are thoroughly satisfied with our attentive staff and warm services. Your comments are most valuable to us and we have shared them with our team. Compliments like these are continuously ensuring the smile on our faces during workThank you again for choosing Kempinski Hotel Beijing Yansha Center and we look forward to welcoming you back soon.

Dear Valuable Guest,Thank you for choosing Kempinski Hotel Beijing Yansha Center and sharing your comments with other followers. We are delighted to hear that you are thoroughly satisfied with our attentive staff and warm services. Your comments are most valuable to us and we have shared them with our team. Compliments like these are continuously ensuring the smile on our faces during work.Thank you again for choosing Kempinski Hotel Beijing Yansha Center and we look forward to welcoming you back soon.

Dear Valuable Guest,On behalf of the entire team at the Kempinski Hotel Beijing Yansha Center, we thank you for sharing the details of your recent stay with us.At Kempinski Hotel Beijing, we pride ourselves on our personalized service and we are glad that you were able to experience this first hand. We are delighted to know that we managed to provide you an unforgettable stay. Thank you again for choosing Kempinski Hotel Beijing Yansha Center and we look forward to welcoming you back soon.

Dear Valuable Guest, Thank you for choosing Kempinski Hotel Beijing Lufthansa Center as your home in Beijing. Would you mind sharing more information that we will take necessary steps to further enhance, meet and exceed our guest’s expectations. Thank you again for choosing Kempinski Hotel Beijing Lufthansa Center and we look forward to welcoming you back soon.

尊敬的客人，您好。感谢您选择北京燕莎中心凯宾斯基饭店并留下您对我们的评价。很遗憾此次入住并没有满足您对我们的期待。请您留下具体信息，或是您可以联系我们，我们值班经理将亲自致歉，以赢回您对我们的信任。

Dear Valuable Guest, On behalf of the entire team at the Kempinski Hotel Beijing Lufthansa Center, we thank you for sharing the details of your recent stay with us. At Kempinski Hotel Beijing, we pride ourselves on our personalized service and we are glad that you were able to experience this first hand. We are delighted to know that we managed to provide you an unforgettable stay.

尊敬的客人，您好。感谢您选择北京燕莎中心凯宾斯基饭店。很高兴得知您对我们饭店的服务非常满意。客人的肯定是我们坚持28年为客人提供五星级奢华服务的动力。 诚挚期待您的再次入住。

Dear Valuable Guest, On behalf of the entire team at the Kempinski Hotel Beijing Lufthansa Center, we thank you for sharing the details of your recent stay with us. At Kempinski Hotel Beijing, we pride ourselves on our personalized service and we are glad that you were able to experience this first hand. We are delighted to know that we managed to provide you an unforgettable stay. Thank you again for choosing Kempinski Hotel Beijing Lufthansa Center and we look forward to welcoming you back soon.

Dear Yang, On behalf of the entire team at the Kempinski Hotel Beijing Lufthansa Center, we thank you for sharing the details of your recent stay with us. At Kempinski Hotel Beijing, we pride ourselves on our personalized service and we are glad that you were able to experience this first hand. We are delighted to know that we managed to provide you an unforgettable stay.

Dear Murong, We are delighted to hear that you are thoroughly satisfied with our attentive staff and warm services. Your comments are most valuable to us and we have shared them with our team. Compliments like these are continuously ensuring the smile on our faces during work. Thank you again for choosing Kempinski Hotel Beijing Lufthansa Center and we look forward to welcoming you back soon.

尊敬的客人，您好。感谢您选择北京燕莎中心凯宾斯基饭店。很高兴得知您对我们饭店的服务非常满意。作为一家入驻北京26年的国际五星级饭店，我们拥有成熟的团队为您提供个性化服务。 诚挚期待您的再次入住。

尊敬的客人，您好。感谢您选择北京燕莎中心凯宾斯基饭店。如您所言，我们饭店地处北京东三环使馆区，距离首都国际机场仅30分钟车程。紧邻燕莎友谊商城，步行20分钟可至蓝色港湾购物中心。 诚挚期待您的再次入住。

尊敬的客人，您好。感谢您选择北京燕莎中心凯宾斯基饭店并留下您对我们的评价。很遗憾此次入住并没有满足您对我们的期待。很抱歉犹豫十一期间入住率很高，给您办理入住带来的不便我们深表歉意。我已经将您的建议转达给前台经理，同时勒令负责人加强对相关员工服务意识方面的培训。同时，我们将一如既往的欢迎您再次入住凯宾斯基饭店，如您所期望的我们全体员工将以我们的友善关爱和优质服务，使宾客感受激情。 诚挚期待您的再次入住。

尊敬的客人，您好。感谢您选择北京燕莎中心凯宾斯基饭店。如您所言，我们饭店地处北京东三环使馆区，距离首都国际机场仅30分钟车程。紧邻燕莎友谊商城，步行20分钟可至蓝色港湾购物中心。 诚挚期待您的再次入住。

Dear Johnny, On behalf of the entire team at the Kempinski Hotel Beijing Lufthansa Center, we thank you for sharing the details of your recent stay with us. At Kempinski Hotel Beijing, we pride ourselves on our personalized service and we are glad that you were able to experience this first hand. We are delighted to know that we managed to provide you an unforgettable stay. Thank you again for choosing Kempinski Hotel Beijing Lufthansa Center and we look forward to welcoming you back soon. Yours sincerely, Brice Pean Managing Director

As our valued guests, we take your comments about our restaurant's quality constructively in an effort to work towards its better enhancement. We look forward to serving you once more and wish you a continuous pleasant stay here with us.

尊敬的客人，您好。感谢您选择北京燕莎中心凯宾斯基饭店并留下您对我们的评价。很遗憾此次入住并没有满足您对我们的期待。由于当天饭店满房，又正直春节假期客人退房时间推迟，客房非常紧张。给您入住造成的困扰我们深表歉意。另外关于停车费的问题，饭店于2015年3月1日起， 实施停车收费政策。目前我们的收费标准地面车场每小时8元，比对周边几家同级别五星级饭店和办公楼，其价位是经过国家相关审计部门核准后实施的。敬请您理解！ 诚挚期待您的再次入住。

We are delighted to hear that you are thoroughly satisfied with our attentive staff and warm services. Your comments are most valuable to us and we have shared them with our team. Compliments like these are continuously ensuring the smile on our faces during work.

On behalf of the entire team at the Kempinski Hotel Beijing Lufthansa Center, we thank you for sharing the details of your recent stay with us. At Kempinski Hotel Beijing, we pride ourselves on our personalized service and we are glad that you were able to experience this first hand. We are delighted to know that we managed to provide you an unforgettable stay.

Please be rest assured that we take all comments of our guests constructively and that we will take necessary steps to further enhance, meet and exceed our guest’s expectations.

On behalf of the entire team at the Kempinski Hotel Beijing Lufthansa Center, we thank you for sharing the details of your recent stay with us. At Kempinski Hotel Beijing, we pride ourselves on our personalized service and we are glad that you were able to experience this first hand. We are delighted to know that we managed to provide you an unforgettable stay.

On behalf of the entire team at the Kempinski Hotel Beijing Lufthansa Center, we thank you for sharing the details of your recent stay with us. At Kempinski Hotel Beijing, we pride ourselves on our personalized service and we are glad that you were able to experience this first hand. We are delighted to know that we managed to provide you an unforgettable stay.

On behalf of the entire team at the Kempinski Hotel Beijing Lufthansa Center, we thank you for sharing the details of your recent stay with us. At Kempinski Hotel Beijing, we pride ourselves on our personalized service and we are glad that you were able to experience this first hand. We are delighted to know that we managed to provide you an unforgettable stay.

Dear Tianan, We are delighted to hear that you are thoroughly satisfied with our attentive staff and warm services. Thank you again for choosing Kempinski Hotel Beijing Lufthansa Center and we look forward to welcoming you back soon. Yours sincerely, Torsten Dressler Managing Director

Dear Rachel, On behalf of the entire team at the Kempinski Hotel Beijing Lufthansa Center, we thank you for sharing the details of your recent stay with us. At Kempinski Hotel Beijing, we pride ourselves on our location and wide selection of breakfast. Following your comments, we are happy to report that we have started upgrading many of our spacious rooms and that there are plans for further enhancement in the near future. We value your feedback and will make sure to take your comments into consideration when we set the direction of our future improvements. Thank you again for choosing Kempinski Hotel Beijing Lufthansa Center and we look forward to welcoming you back soon. Yours sincerely, Torsten Dressler Managing Director

Firstly allow us to thank you for always sharing with us your feedback. Know that we take them all to heart and share and evaluate them between ourselves, so to ensure that we draw learning from them and improve our services. Please rest assured that it was a singular incident and does not represent our usual high standard in service and I am confident that such will not re-occur in future. I have personally spoken and brought those issues up to the attention of Room Director to take immediate actions for conducting more training. We hope that you can consider this unpleasant experience as an isolated case that will not deter you from patronizing our hotel in the future. Please give us another opportunity to show you the true Kempinski hospitality.

尊敬的宾客： 谨此代表饭店全体员工，荣幸地欢迎您入住北京燕莎中心凯宾斯基饭店。 在凯宾斯基，我们始终致力于不断提升饭店的设施和服务，从“好”做到“最好”，确保客人的期望不仅仅是被满足，而是被超越。 为此我们荣幸地告知您，为了进一步提升饭店客人的入住体验，饭店正在对部分楼层的客房进行改造翻新，以使我们成为北京市奢华饭店的新坐标。 感谢您的理解， 凯宾斯基饭店管理层

Thank you for choosing Kempinski Hotel Beijing Lufthansa Center and we look forward to welcoming you back soon.

尊敬的客人，您好。感谢您选择北京燕莎中心凯宾斯基饭店，很高兴得知您对我们饭店的整体比较满意。对于您提及的水温不舒适问题，我们向您表示诚挚的歉意。我们已经将您提的问题转达至工程部总监，以防止和杜绝此类事件的再次发生。 诚挚期待您的再次入住。北京燕莎中心凯宾斯基饭店管理层

尊敬的客人，您好。感谢您选择北京燕莎中心凯宾斯基饭店。如您所言，我们饭店地处北京东三环使馆区，距离首都国际机场仅30分钟车程。紧邻燕莎友谊商城，步行20分钟可至蓝色港湾购物中心。 诚挚期待您的再次入住。北京燕莎中心凯宾斯基饭店管理层

尊敬的宾客： 谨此代表饭店全体员工，荣幸地欢迎您入住北京燕莎中心凯宾斯基饭店。 在凯宾斯基，我们始终致力于不断提升饭店的设施和服务，从“好”做到“最好”，确保客人的期望不仅仅是被满足，而是被超越。 为此我们荣幸地告知您，为了进一步提升饭店客人的入住体验，饭店正在对部分楼层的客房进行改造翻新，以使我们成为北京市奢华饭店的新坐标。 您提及的问题将会在此次装修中解决。 感谢您的理解， 凯宾斯基饭店管理层

尊敬的客人， 欢迎光临北京燕莎中心凯宾斯基饭店。我们衷心感谢您给予我们的支持，对于此次入住为您造成的不便我们深表歉意。为了进一步提升客人的入住体验，饭店正在对部分楼层的客房进行改造翻新，以使我们成为北京市奢华饭店的新坐标。 饭店竭尽全力把改造带来的干扰控制在最小程度内。 真心的希望您在未来能给予我们一次向你展示真正凯宾斯基酒店水平的机会。 北京燕莎中心凯宾斯基饭店管理层

Thank you for choosing Kempinski Hotel Beijing Lufthansa Center and sharing your comments with other followers.

Thank you for choosing Kempinski Hotel Beijing Lufthansa Center and sharing your comments with other followers.

尊敬的客人，您好。感谢您选择北京燕莎中心凯宾斯基饭店。很高兴得知您对我们饭店的服务非常满意。作为一家入驻北京25年的国际五星级饭店，我们拥有成熟的团队为您提供个性化服务。 诚挚期待您的再次入住。北京燕莎中心凯宾斯基饭店管理层