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Reviews of Residencia du Basco

4 out of 5
Residencia du Basco
Payin 1 Street, Barangay Chanarian, Basco, Batanes

Reviews

7.4

Good

Rating 10 - Excellent. 4 out of 9 reviews" "
Rating 8 - Good. 2 out of 9 reviews" "
Rating 6 - Okay. 0 out of 9 reviews" "
Rating 4 - Poor. 2 out of 9 reviews" "
Rating 2 - Terrible. 1 out of 9 reviews" "

9.6/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

4/10 Poor

Peter, Sydney

Traveled with partner
Disliked: Staff & service, amenities
The hotel is beautiful and the rooms are nice as is the pool. The building is not complete. The upstairs bar was not available. The menu is tiny and the food portions tiny. It is chronically understaffed. The breakfast was poor. We would not eat dinner there and bought more breakfast elsewhere. Coffee was rubbish. The wifi was hopeless to connect. Every day go to the office for a new code. Sometimes twice a day. No mention of cash only till departure checkout! No warning at all! Only one person working in the afternoon. To get a drink you have to go the office and wait for her to come to the bar. The tv was not working when we arrived and again the last night. We had no tv the last night. To get tea or coffee you have to go to the dinning room and find it yourself then take it to your room. First day a blocked drain and a flooded bathroom. I would not ever go back there. Never an apology for anything.
Stayed 4 nights in Apr 2023

8/10 Good

Katherine

Stayed 3 nights in Dec 2022

2/10 Terrible

Verified traveler

My trip needed to be cancelled and refunded due to the Covid-19 crisis as the Philippines is in lock down without travel. I've been calling Expedia for over a week to speak a customer service representative and have been unsuccessful. I would hope I can have my trip refunded but am unable to speak to anyone from Expedia.
Stayed 3 nights in Mar 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was friendly and place was very clean. My family enjoyed it .
Stayed 3 nights in Feb 2020

4/10 Poor

Verified traveler

Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New property. Great and friendly staff. Definitely would be back and will recommend it to family and friends. The free airport pick up/drop off is also a plus.
Stayed 4 nights in Jan 2020

10/10 Excellent

Wilanne Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
PERFECT VACAY!
I don’t understand why this hotel is rated 3.5. The place is perfect! Very warm and courteous staff. All of our requests were granted. Exactly what we needed for a vacation/retreat. Batanes was perfect and our chosen accommodation was a contributor to that! One thing to note, the place where the hotel is doesnt have mobile network signal because of the mountains surrounding the place but the hotel has wifi to compensate for the lack of coverage. I am unable to add photos to this review for some reason, but the place really was amazing.
Stayed 3 nights in Oct 2019

8/10 Good

EVELYN P.

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2019