客房內保險箱、書桌、遮光布/窗簾、熨斗/熨衣板

巴斯托 - 暢貨中心智選假日套房飯店 - IHG 旗下飯店的評分

2.5 out of 5

評論

8.6

有夠讚

10 分,有夠讚;1000 則評論中有 543 則" "
8 分,不錯哦;1000 則評論中有 277 則" "
6 分,一般般;1000 則評論中有 91 則" "
4 分,不太好;1000 則評論中有 49 則" "
2 分,很糟糕;1000 則評論中有 40 則" "

8.8/10

整潔度

9.0/10

員工素質

8.4/10

設施服務

8.4/10

住宿環境和硬體

8.2/10

環保程度

評論

10/10 有夠讚

真實旅客

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Friendly staffs, clean room.
於 2021 年 5 月住了 1 晚

10/10 有夠讚

真實旅客

於 2021 年 3 月住了 1 晚

10/10 有夠讚

CHIA JUNG

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
非常好
接待人员亲切,房间清洁舒适,还有免费停车以及免费早餐,位置就在BARSTOW OUTLET旁边,购物非常方便
於 2018 年 12 月住了 1 晚

6/10 一般般

Lubos

喜歡:整潔度和員工素質
Conveniently located near the freeway and shopping/dining. Clean, but a bit dated. TV and hot tub were not working
於 2024 年 5 月住了 1 晚
CC - Guest Relations Manager 於 2024年5月26日回覆
Hi Lubos! Thank you for taking the time to share your feedback. We're glad to hear that you found our location convenient and our accommodations clean. However, we apologize for the inconvenience caused by the non-functional TV and hot tub. We understand how important these amenities are to your overall experience, and we will address these issues promptly to ensure they are operational for future guests. Your comments are valuable to us as we strive to continuously improve our services. We hope you will consider staying with us again, and if there is anything else we can do to enhance your experience, please let us know.

10/10 有夠讚

Trent

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Check in was easy.
於 2024 年 5 月住了 1 晚
CC - Guest Relations Manager 於 2024年5月23日回覆
Hi Trent! Thank you for your feedback. We are pleased to hear that you found the check-in process easy and efficient. Our team strives to ensure that our guests have a smooth and welcoming start to their stay.We look forward to hosting you again in the future. If there is anything else we can do to enhance your experience, please do not hesitate to let us know. Your comfort and satisfaction are important to us.

10/10 有夠讚

Mark

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The staff were extremely helpful when it turned out that the tv didn’t work and got a new room immediately
於 2024 年 5 月住了 1 晚
CC - Guest Relations Manager 於 2024年5月23日回覆
Hi Mark! Thank you for your kind words. We are delighted to hear that our staff was able to assist you promptly and efficiently when you encountered an issue with the TV. Ensuring our guests' comfort and satisfaction is our top priority, and it is gratifying to know that our team was able to resolve the situation to your satisfaction.We appreciate your understanding and patience. Should you have any other needs during future stays, please do not hesitate to let us know. We look forward to welcoming you back and providing you with another excellent experience.

6/10 一般般

SCOTT,Mentor

情侶出遊
喜歡:整潔度、設施服務和住宿環境和硬體
Except for the lady that checked us in, the staff appeared unfriendly and bothered by the guests.
於 2024 年 5 月住了 1 晚
CC - Guest Relations Manager 於 2024年5月20日回覆
Hi SCOTT! We apologize for any negative interactions you experienced with our staff during your stay. Providing friendly and welcoming service to all our guests is a priority for us, and we regret any lapses in this regard. Your feedback regarding the demeanor of our staff has been noted, and we will address these concerns internally to ensure a more positive experience for our guests in the future. We appreciate your feedback and hope you will consider giving us another opportunity to exceed your expectations in the future. Thank you for bringing these matters to our attention.

8/10 不錯哦

Kristyne Amick

喜歡:整潔度和員工素質
Soap dish was broken in bathroom otherwise good stay
於 2024 年 5 月住了 1 晚
CC - Guest Relations Manager 於 2024年5月20日回覆
Hi Kristyne Amick! We're glad to hear that you had an overall good stay with us. However, we apologize for the inconvenience caused by the broken soap dish in the bathroom. Providing a comfortable and well-maintained environment is important to us, and we regret any lapses in this regard. Your feedback has been noted, and we will address the issue promptly to ensure it does not recur in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for an even more enjoyable stay in the future. Thank you for choosing to stay with us.

2/10 很糟糕

Conrado

商務旅客
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Hot tubs not working and pool is filthy...Breakfast is very poor conditions..
於 2024 年 5 月住了 1 晚
CC - Guest Relations Manager 於 2024年5月15日回覆
Hi Conrado! Thank you for bringing these issues to our attention. We apologize for the inconvenience caused by the non-functioning hot tubs and the condition of the pool. Maintaining clean and operational facilities is a top priority, and we regret that we did not meet these standards during your stay. Your feedback regarding the breakfast quality is also noted, and we will work on improving our offerings to better serve our guests. We appreciate your patience and understanding, and we hope to have the opportunity to provide you with a more pleasant experience in the future.

8/10 不錯哦

Carmela

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
1 receptionist and a very long line. He did very well to assist in a timely manner but he is only one person
於 2024 年 5 月住了 1 晚
CC - Guest Relations Manager 於 2024年5月15日回覆
Hi Carmela! Thank you for sharing your experience with us. We apologize for the inconvenience caused by the long wait at reception. While we are pleased to hear that our receptionist handled the situation efficiently, we understand the need for additional staffing during busy periods. Your feedback is valuable, and we will review our staffing levels to improve our service and reduce wait times for our guests. We appreciate your patience and understanding and look forward to providing a more seamless check-in experience during your next visit.

10/10 有夠讚

Ericka

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It’s well kept, easily accessible from the freeway and great appearance.
於 2024 年 5 月住了 1 晚
CC - Guest Relations Manager 於 2024年5月15日回覆
Hi Ericka! Thank you for your positive feedback. We're pleased to hear that you found our property well-kept, easily accessible from the freeway, and visually appealing. We strive to maintain high standards for our guests' convenience and comfort, and we're glad these aspects met your expectations. We look forward to welcoming you back for another pleasant stay in the future.

10/10 有夠讚

harriet

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It was very nice, the rooms were clean and spacious.
於 2024 年 5 月住了 1 晚
CC - Guest Relations Manager 於 2024年5月15日回覆
Hi harriet! Thank you for your positive feedback. We're delighted to hear that you found the rooms clean and spacious, and that you had a very nice stay with us. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable visit in the future. If you have any further comments or suggestions, please do not hesitate to let us know.

8/10 不錯哦

Hugo Adhemar

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
breakfast was good
於 2024 年 5 月住了 1 晚
CC - Guest Relations Manager 於 2024年5月6日回覆
Hi Hugo Adhemar! We're glad to hear that you enjoyed the breakfast during your stay. Providing a satisfying breakfast experience is important to us, and we're pleased that it met your expectations. If there's anything else we can do to enhance your experience further, please feel free to let us know. We appreciate your feedback and look forward to welcoming you back for another enjoyable stay in the future!

8/10 不錯哦

Melissa

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Took too long for hot water. Shower was almost cold. For price, water should have been hot. That was main complaint.
於 2024 年 5 月住了 1 晚
CC - Guest Relations Manager 於 2024年5月6日回覆
Hi Melissa. We apologize for the inconvenience you experienced with the hot water during your stay. Ensuring a consistent and comfortable experience for our guests is important to us, and we regret that we fell short in this instance. Your feedback regarding the delayed hot water is valuable, and I will address this issue with our maintenance team to ensure that necessary adjustments are made to prevent similar occurrences in the future. We appreciate your understanding and hope to have the opportunity to provide you with a more satisfying experience during your next visit. If there's anything else we can do to assist you, please don't hesitate to reach out to us directly.

10/10 有夠讚

Brock

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great stay, friendly staff!! Room was fantastic with the jacuzzi tub
於 2024 年 4 月住了 1 晚
CC - Guest Relations Manager 於 2024年5月3日回覆
Hello Brock! We're thrilled to hear that you had a great stay with us and that you enjoyed the fantastic room amenities, including the jacuzzi tub. It's always our goal to provide a comfortable and enjoyable experience for our guests, and we're glad that our friendly staff contributed to your positive experience. Your kind words are truly appreciated, and we look forward to welcoming you back for another fantastic stay in the future!

6/10 一般般

Maria

情侶出遊
喜歡:整潔度和員工素質
The property was great, staff awesome. The bathroom shower/tub backed up with water filling up quickly. Drain needs unclogging. only complaint.
於 2024 年 4 月住了 1 晚
CC - Guest Relations Manager 於 2024年5月3日回覆
Hi Maria! Thank you for your review and for highlighting the positive aspects of your stay, including our property and staff. We apologize for any inconvenience caused by the issue with the bathroom drain, and we appreciate you bringing it to our attention. Rest assured, we will promptly address this matter to ensure a more comfortable experience for our guests in the future. Your feedback is invaluable to us, and we hope to have the opportunity to welcome you back for an even more enjoyable stay.

10/10 有夠讚

Julian

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nice and clean
於 2024 年 2 月住了 1 晚
CC - Guest Relations Manager 於 2024年4月22日回覆
Dear Julian, Thank you for your feedback! We're delighted to hear that you found our hotel nice and clean. Providing a clean and comfortable environment for our guests is a top priority for us, and we're glad that you enjoyed your stay. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We appreciate your feedback and look forward to welcoming you back in the future!

8/10 不錯哦

Amanda

家庭旅遊, 親子旅遊
喜歡:員工素質和設施服務
People staying in the hotel were exceptionally friendly as would conversate and greet you. The age range of most visitors was well above 50, and that was very pleasant. They also restrict noise after 10pm, awesome!!!
於 2024 年 4 月住了 1 晚
CC - Guest Relations Manager 於 2024年4月17日回覆
Dear Amanda, Thank you for your positive feedback! We are thrilled to hear that you enjoyed the friendly atmosphere at our hotel and appreciated the company of our guests. Our aim is to create a welcoming and respectful environment for everyone, and it's great to know that our noise restriction policy contributed to your pleasant experience. We look forward to welcoming you back soon for another enjoyable stay.Sincerely,

10/10 有夠讚

Diana

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very nice staff, really clean and comfortable room and bed. Enjoyed the complimentary breakfast
於 2024 年 4 月住了 1 晚
CC - Guest Relations Manager 於 2024年4月17日回覆
Dear Diana,Thank you for sharing your experience. We're delighted to hear that you found our staff to be accommodating and our rooms clean and comfortable. It’s also great to know that the complimentary breakfast added to your enjoyable stay. We aim to provide a welcoming and pleasant environment for all our guests, and we look forward to having you with us again soon.Sincerely,

6/10 一般般

Levi

親子旅遊
喜歡:員工素質和設施服務
Room was large, staff was friendly and banquet breakfast. We stayed in the 1 bedroom Suite with 2 queens. It was clean but old, repairs and updates need to be completed on the room. For example, windows leaked and water damage behind curtains.
於 2024 年 3 月住了 1 晚
MP - Guest Relations Manager 於 2024年4月6日回覆
Hello Levi, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

10/10 有夠讚

Alejandria

Love it
於 2024 年 3 月住了 2 晚
MP - Guest Relations Manager 於 2024年4月1日回覆
Hello Alejandria, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

6/10 一般般

V Bruce

喜歡:整潔度和住宿環境和硬體
不喜歡:員工素質
於 2024 年 3 月住了 1 晚
MP - Guest Relations Manager 於 2024年3月27日回覆
Hello V Bruce, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!

10/10 有夠讚

Juan

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Front desk was very helpful.
於 2024 年 3 月住了 1 晚
MP - Guest Relations Manager 於 2024年3月24日回覆
Hello Juan, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

4/10 不太好

Erik

不喜歡:員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
MP - Guest Relations Manager 於 2024年3月27日回覆
Hello Erik, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

10/10 有夠讚

Giuliano

喜歡:整潔度、員工素質和住宿環境和硬體
Exact as expected
於 2024 年 3 月住了 1 晚
MP - Guest Relations Manager 於 2024年3月24日回覆
Hello Giuliano, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

6/10 一般般

Bernd

家庭旅遊
喜歡:員工素質
不喜歡:整潔度和住宿環境和硬體
Not realy nice...
MP - Guest Relations Manager 於 2024年2月26日回覆
Hello Bernd, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. We value our customers’ opinions and would like to thank you for bringing this to our attention.

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質和客房舒適度
於 2024 年 2 月住了 1 晚
MP - Guest Relations Manager 於 2024年2月26日回覆
Hello Valued Customer, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

10/10 有夠讚

John

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Really comfortable and the Jacuzzi was good
The king size bed was really good and the shampoo was good and the shower was good and the Jacuzzi was really good. It was convenient close to walk going to come back.
於 2024 年 2 月住了 4 晚
MP - Guest Relations Manager 於 2024年2月21日回覆
Hello John, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

8/10 不錯哦

Rebecca

於 2024 年 2 月住了 1 晚
MP - Guest Relations Manager 於 2024年3月24日回覆
Hello Rebecca, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

8/10 不錯哦

Arturo

於 2024 年 1 月住了 1 晚
MP - Guest Relations Manager 於 2024年2月10日回覆
Hello Arturo, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 有夠讚

Wenthy

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 2 月住了 1 晚
MP - Guest Relations Manager 於 2024年2月7日回覆
Hello Wenthy, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

2/10 很糟糕

José carlos

於 2024 年 2 月住了 1 晚
MP - Guest Relations Manager 於 2024年2月7日回覆
Hello Jose, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

10/10 有夠讚

Glen

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Excellent all around.
於 2024 年 2 月住了 1 晚
MP - Guest Relations Manager 於 2024年2月4日回覆
Hello Glen, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 有夠讚

Kent

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Good location and service
於 2024 年 1 月住了 1 晚
MP - Guest Relations Manager 於 2024年2月4日回覆
Hello Kent, Thank you for taking the time to share your comment regarding our location. We hope to see you again and that you will be truly impressed with our continued improvements.

8/10 不錯哦

Geoffrey

商務旅客
喜歡:整潔度和員工素質
於 2024 年 1 月住了 1 晚
MP - Guest Relations Manager 於 2024年1月28日回覆
Hello Geoffrey, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!

8/10 不錯哦

CLEMENT

情侶出遊, 家庭旅遊, 親子旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Hôtel convenable, propre
於 2023 年 12 月住了 1 晚
MP - Guest Relations Manager 於 2024年1月27日回覆
Bonjour Clement, Merci pour votre avis. Nous sommes heureux d'apprendre que vous appréciez votre séjour parmi nous. Nous veillons toujours à offrir la meilleure expérience à nos clients. Nous avons hâte de vous accueillir à nouveau bientôt pour une autre expérience fantastique ! Passe une bonne journée!

10/10 有夠讚

Steven

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 1 晚
MP - Guest Relations Manager 於 2024年1月27日回覆
Hello Steven, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 有夠讚

Taras

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2024 年 1 月住了 1 晚
MP - Guest Relations Manager 於 2024年1月21日回覆
Hello Taras, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

4/10 不太好

真實旅客

家庭旅遊
不喜歡:住宿環境和硬體
於 2024 年 1 月住了 1 晚
MP - Guest Relations Manager 於 2024年1月21日回覆
Hello Valued Customer, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

10/10 有夠讚

Julian

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2024 年 1 月住了 1 晚
MP - Guest Relations Manager 於 2024年1月21日回覆
Hello Julian, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!

10/10 有夠讚

Francesca

喜歡:整潔度、員工素質和住宿環境和硬體
Everything was excellent
於 2024 年 1 月住了 1 晚
MP - Guest Relations Manager 於 2024年1月21日回覆
Hello Francesca, We appreciate the time you took to leave us a perfect rating! Positive survey responses help our continuing efforts to provide exceptional service. We hope that you will come back and see us again.

6/10 一般般

Bridgette

不喜歡:住宿環境和硬體和客房舒適度
Service was adequate; resting was interrupted by uncomfortable mattress that was noisy and rickety. Power strip exposed and clearly visible in sleeping area.
於 2024 年 1 月住了 1 晚
MP - Guest Relations Manager 於 2024年1月13日回覆
Hello Bridgette, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention.

6/10 一般般

Erica

團體旅遊
喜歡:整潔度、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 3 晚
MP - Guest Relations Manager 於 2024年1月13日回覆
Hello Erica, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

10/10 有夠讚

Joanna

家庭旅遊, 親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Last minute booking here and everything was great ! Front desk was friendly breakfast was great the room was decent. Most definitely would book here again in the future
於 2023 年 12 月住了 1 晚
MP - Guest Relations Manager 於 2024年1月13日回覆
Hello Joanna, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

8/10 不錯哦

Toni

商務旅客, 家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Jose checked us in and he was professional, kind, and knowledgeable. The room could use some updates but it was more than what we expected. The breakfast is great and staff is courteous. We had a wonderful stay for my husband and 2 teenagers and I.
於 2024 年 1 月住了 1 晚
MP - Guest Relations Manager 於 2024年1月13日回覆
Hello Toni, Thank you for choosing to stay with us! We appreciate you taking the time to tell us about your experience. Your feedback is very important and we value your opinion. We are pleased to know that you enjoyed your time with us!

10/10 有夠讚

EDUARDO VELEZ

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2024 年 1 月住了 1 晚
MP - Guest Relations Manager 於 2024年1月13日回覆
Hello Eduardo, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 有夠讚

Amanda

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚
MP - Guest Relations Manager 於 2024年1月13日回覆
Hello Amanda, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

8/10 不錯哦

George

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚
MP - Guest Relations Manager 於 2024年1月13日回覆
Hello George, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!

8/10 不錯哦

Eduardo

商務旅客, 家庭旅遊
喜歡:整潔度、設施服務和住宿環境和硬體
Me gustó desayuno incluido y que haya máquinas de lavado y secado No me gustó personal femenino de recepción muy agrio y poco dispuesto a ayudar
於 2023 年 12 月住了 1 晚
MP - Guest Relations Manager 於 2024年1月13日回覆
Hello Eduardo, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

10/10 有夠讚

Vanishree

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
very good
Everything is excellent, and it great price, second time staying there, and will do it again
於 2023 年 12 月住了 1 晚
MP - Guest Relations Manager 於 2024年1月3日回覆
Hello Vanishree, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!