Dear An shine, We would like to thank you for taking the time to answer our survey about your last in our NOVOTEL Barcelona City. We are happy to know that our hotel did meet your expectations. We hope to welcome you again :) Enjoy your day, Best Regards, Hacene K Guest Experience Assistant

Gracias por puntuar Novotel Barcelona City con 5 estrellas. ¡¡La mejor recompensa de que tuvo una feliz estancia con nosotros!! Muy feliz año nuevo, Bárbara C- Guest Experience Manager

Dear customer, Thank you for choosing Novotel Barcelona City. We are very glad that you enjoyed your stay with us as we work every day to ensure you the best experience and to go back home with wonderful memories of your holidays. The breakfast indeed offers a great variety of food so that everyone can find what he likes the most and spend a wondeful time. We hope that we will receive you again soon and wish you a lovely day. Sally B, Guest Experience assistant

Good afternoon, Thank you for choosing Novotel Barcelona City. We appreciate that you give us your comments about your stay as this is the best way to know how we can improve our services in order to offer you the best experience. We are very glad that you enjoyed staying with us. It is true that the location of our hotel is very convinient and this is a pleasure to read that you benefited from the shops around it. We are very happy that you appreciated the amability of the staff at the front desk and we have already transmitted your kind words to it. We hope to have the opportunity to receive you again. Have a very nice day, Sally B, Guest Experience assistant

Dear Valentina,Thank you for choosing Novotel Barcelona City and for taking the time to comment your recent stay.Your satisfaction is our top priority and we are pleased to see that you enjoyed the experience!We are looking forward to welcoming you again soon.Best regards,Agathe FGuest Experience Assistant

Dear Chakrapani,Thank you for choosing Novotel Barcelona City and rating your recent stay with us.We are sorry to see that your experience did not fully meet your expectations.We are looking forward to seeing you again soon!Best regards,Agathe FGuest Experience Assistant

Dear Cristiano,Thank you for choosing Novotel Barcelona City and for rating your experience at the hotel!We are looking forward to seeing you again soon.Best regards,Agathe FGuest Experience Assistant

Dear Stacey,Thank you for rating your stay at Novotel Barcelona City. We are pleased to see that you enjoyed it!We are looking forward to seeing you again soon.Best regards,Agathe FGuest Experience Assistant

Dear Mauro,Thank you for rating your stay at Novotel Barcelona City!We are looking forward to seeing you again soon.Sincerely,Agathe FGuest Experience Assistant

Dear Enaida,Thank you for taking the time to write a review about your stay at Novotel Barcelona City.This is a pleasure to know that you had a pleasant stay at our hotel.We are looking forward to seeing you again soon!Sincerely,Agathe FGuest Experience Assistant

Dear Sven,Thank you for rating your stay at Novotel Barcelona City.We are pleased you liked it! We are looking forward to seeing you again soon.Best regards,Agathe FGuest Experience Assistant

Dear Olivia, Thank you for sharing your experience with us ! We're already looking forward to seeing you again. Best regards,

Cher Louis, Nous vous remercions pour votre commentaire : ) Bien cordialement, Indirah B Guest Experience Assistant

Dear Saili, Thank you for rating your stay ! Best regards, Indirah B Guest Experience Assistant

Dear Aris,Thank you for sharing your experience at Novotel Barcelona City.We are deeply sorry that our service did not meet your expectations and for the inconveniences you encounter. We would like to let you know that our rooms are made for four people maximum, with a queen bed and a sofa bed, which is indicated during booking process. For safe and legal reasons, we can not accept more than its capacity. It is our responsibility, in case of emergency, to guarantee the safety of our guests.Best regards

Dear Julia,Thank you for taking the time to share your experience with us ! We're looking forward to seeing you again soon. Best regards, Indirah B Guest Experience Assistant

Dear FRANCESCO, Thank you for rating your stay with us :) Sincerely, Indirah B Guest Experience Assistant

Dear Gurjinder Singh, Thank you for taking the time to share your experience with us ! It is a pleasure to hear that you had a nice stay. We're already looking forward to seeing you again for another memorable stay. Best regards, Indirah B Guest Experience Assistant

Hello Viviane, Thank you for rating your stay with us :) Best regards, IB

Hello Joey Jose,Thank you for this feedback, we are thrilled that you enjoyed the hotel. We are pleased to read that you will recommend it and hope to see you again soon.Sincerely,Agathe FGuest Experience Assistant

Dear Chrisyian, Thank you for rating the time to rate your stay. It is a pleasure to hear that you had a nice experience at our hotel and we're looking forward to seeing you again ) Best regards, Indirah B

Thank you for rating your stay with us :) Best regards, Indirah B Guest Experience Assistant

Dear Ho YE, Thank you for sharing your experience :) We're looking forward to seeing you again! Best regards, Indirah B Guest Experience Assistant

Dear Eros, Thank you for taking the time to share your experience! We're sorry to hear it did not fully meet your expectations, and we'll take your recommendation in consideration for our next possible improvements! We're looking forward to seeing you again for a top 1 experience. Best regards,Indirah B Guest Experience Assistant

Dear Yucheng, Thank you for writing a comment about your stay at our Novotel Barcelona City. We're happy to hear that your stay met your expectations and that you loved our breakfast buffet. Our team works hard to provide you with the best customer services :) We're looking forward to seeing you again! Best regards, Indirah B

Dear Marco, Thank you for rating your stay with us ! Best regards,Indirah BGuest Experience Assistant

Dear Fred,Thank you for rating your stay! Best regards,Indirah B - Guest Experience Assistant

Dear Aly, Thank you for taking the time to write a review about your stay at our Novotel Barcelona City. It is a pleasure to hear that you enjoyed our services and that you had a great stay with us. We'll let our team know, especially Ivan :he'll be thrilled. We're looking forward to seeing you again! Best regards, Indirah B Guest Experience Assistant

Dear SUNGJOON, Thank you for taking the time to rate your stay with us. We hope your next visit will be as pleasant as the previous one. Best regards, Indirah B Guest Experience Assistant

Dear Mercedes, Thank you for taking he time to write a review about your stay at our Novotel Barcelona City. It is a pleasure to hear that you and your family enjoyed your stay with us. We'll share your wonderful comments with our teams : they'll be thrilled :) Thank you again for your comments and we're looking forward to seeing you again!Best regards, Indirah B Guest Experience Assistant

Dear Violeta, Thank you for staying with us. We are thrilled to read that you have enjoyed. It is true that the days of your stay we were fully booked and it was a lot of people at breakfast time. We are really sorry but you must know that we do all our efforts to improve the quality service :)We hope to welcome you again in Barcelona. With our best wishes for the New Year, Barbara C - Guest Experience Manager

Buenos dias Javier, Gracias por la mencion hacia el equipo con quien he compartido tus amables palabras. Confiamos en volver a recibirte en Novotel Barcelona City.Nuestros mejores deseos de año nuevo y hasta pronto, Bárbara CGuest Experience Manager

Estimado Isaac,Gracias por confiar en Novotel Barcelona City y otorgarnos la maxima puntuacion tras la estancia. Confiamos en volver a recibirle y que pueda seguir disfrutando de la bonita Barcelona.Nuestros mejores deseos,Barbara C - Guest Experience Manager

Dear Barbara, Thank you for taking the time to write a review about your stay at our Novotel Barcelona City.We're happy to hear that you had a wonderful stay with us :)The whole team wishes you once again a very happy birthday and we hope you'll be choosing us again for your next stay in Barcelona. Best regards,

Dear Pier Luigi, Thank you for taking the time to write a review about your stay at our Novotel Barcelona City. It is a pleasure to hear that you enjoyed your stay with us. Your satisfaction is our highest priority. We also take good notes of your comment regarding the bidet in the bedroom. We'll study it for our next possible improvements. Thanks again for sharing your experience. Best regards,

Dear Akihiro, Thank you for taking the time to rate your stay with us at Novotel Barcelona City. We're glad to hear that you enjoyed your stay ! We're looking forward to seeing you again for your next stay in Barcelona. Best regards,

Dear Jesus, Thank you for taking the time to rate your stay in our establishment. We were more than happy to have you with us and we hope you'll be choosing us again for another experience, as good as the previous one :) Best regards,

Dear Gabriel, Thank you for taking the time to share your experience at Novotel Barcelona City.We're happy to hear that you enjoyed your stay with us. It is our top 1 priority to serve you with the highest quality. We hope you'll be choosing us again for your next stay in Barcelona. Best regards,

Dear Astrit, Thank you for taking the time to write a review about your stay at our Novotel Barcelona City. We were pleased to welcome you and are more than happy to read that you enjoyed every step of your stay. Your satisfaction is our top 1 priority :) We hope we'll have the chance to welcome you again in our establishment for your next stay in Barcelona. Best regards,

Dear Alessandro, Thank you for taking the time to write a review about your stay at our Novotel Barcelona City. We're more than happy to hear that you enjoyed your stay and that you liked our modern structure and its distance to public transports. We hope you had a great time enjoying the city of Barcelona. We sincerely apologize for the room cleanliness, this isn't reflecting our high quality standards. Please rest assured, we'll take the appropriate measures to prevent this type of incident to happen again. We also take good note of your remark regarding the absence of shuttle between the hotel and the airport. We'll take it into consideration for our next improvements. We hope you'll be choosing us again for your next stay in Barcelona. Best regards,

Chère Christina Dufour, Nous vous remercions d'avoir pris le temps de nous laisser un commentaire si élogieux à propos de votre séjour au Novotel Barcelona City. Nous sommes ravis de lire que votre séjour a été à la hauteur de vos espérances. Nous accordons en effet beaucoup d'importance à ce que votre expérience soit la meilleure possible. Nous espérons que vous nous choisirez de nouveau pour votre prochain séjour à Barcelone et vous attendons avec impatience. Bien cordialement,

Dear Coonie, We're so honored to receive your rating. Your feedback is a wonderful encouragement for us. We're hoping you'll be choosing us again, Best regards,

Dear Raul, Thank you for your comment regarding your stay at our Novotel Barcelona City. We're glad to hear that you enjoyed your stay in our establishment. It is always a pleasure to receive positive feedback. Also, we take good note of your comment regarding the complimentary toiletries and water. Nevertheless, we'd like to inform you that Novotel Barcelona City is committed to a environmental policy, therefore we strive to reduce single use plastic, for that instance we chose to give freshly filtered water available at ground floor at the water fountains. We hope you'll be choosing us again for your next stay in Barcelona! Best regards,

Dear Enmanuel, Thank you so much for such a wonderful rating!We hope to host you again very soon, Sincerely,

Cher Anonymous, Nous sommes désolés de lire que votre expérience parmi nous n'a pas répondu à vos attentes. Nous prenons bonne note de vos remarques vous nos améliorations futures et espérons que vous nous laisserez une nouvelle opportunité de mieux vous servir. Bien cordialement,