Dear Jimmy,Thank you for taking the time to tell us your experience at Novotel Bangkok Bangna!I am sorry to hear that you rate us the low score due to the hotel is not child friendly, this comment already shared to the team for the improvement. We hope that we will have a chance to welcome you back to stay with us in the near future.Sincerely,Narueporn L.Front Office Manager
6/10 一般般
KAOHUNG
商務旅客
2023年6月18日
喜歡:整潔度、住宿環境和硬體和客房舒適度
KAOHUNG
於 2023 年 6 月住了 3 晚
Pheeraphat Phatraprasit 於 2023年6月23日回覆
Dear Kaohung,Thank you for taking the time to tell us about your experience at the Novotel Bangkok Bangna. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Pheeraphat PhatraprasitGuest Service Manager
10/10 有夠讚
MINGYU
商務旅客
2023年1月17日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
MINGYU
於 2023 年 1 月住了 2 晚
Amy 於 2023年1月20日回覆
We very much appreciate your comments regarding your stay at the Novotel Bangkok Bangna. Your feedback is very important to us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. SincerelyAmyAsst. Guest Experience and Loyalty Manager
8/10 不錯哦
CHUN LING
2022年12月24日
CHUN LING
於 2022 年 12 月住了 5 晚
Pheeraphat Phatraprasit 於 2023年1月13日回覆
Dear Chun LingWe very much appreciate your comments regarding your stay at the Novotel Bangkok Bangna. Your feedback is very important to us.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Pheeraphat Phatraprasit Guest Service Manager
8/10 不錯哦
Wan Sidney
家庭旅遊
2022年9月4日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Wan Sidney
於 2022 年 8 月住了 6 晚
Amy 於 2022年9月14日回覆
Thank you for sharing your experience with us. Your comments are very important to us. We will be looking into every comments and recommendations to make our guest more enjoyable and we looking forward to seeing you on your next visit, Your Sincerely, Amy Asst.Guest Experience & Loyalty Mgr.
8/10 不錯哦
Yifan
2021年11月19日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Same as usual
Service is good, and the room is clean. Same as usual.
Yifan
於 2021 年 11 月住了 1 晚
Vanlaya 於 2021年11月19日回覆
Thank you very much for your review. We are looking forwards to welcoming you back.
4/10 不太好
WEIRU
團體旅遊, 家庭旅遊
2020年2月15日
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Due to the car accident, i can't go to Thailand, i send the e-mail for cancel the room, but no one reply me the letter. I am very disappoint.
WEIRU
於 2020 年 1 月住了 1 晚
JOe 於 2020年3月11日回覆
Dear WEIRU
thank you very much for keep feed back, we will improve our services .
sorry once again for your unsatisfied our service
JOe
Thank you very much for your time to feed back during stay at novotel bangkok bangna, we looking forward to serve you in the next future
10/10 有夠讚
Pai Yu
2018年5月5日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Pai Yu
Joe 於 2018年6月18日回覆
we are appreciated for your took feed back during stay at novotel bangkok bangna, we looking forward to serve you in the next future
6/10 一般般
KAOHUNG
2018年4月14日
喜歡:整潔度
one side room near highway sounds noisy, we need to apply to the other side for quite sleep.
KAOHUNG
Joe 於 2018年6月23日回覆
Dear Guest
thank you for keep us feed back, you mention was passed to management ,
we looking forward to the pleasure welcome you in near future
8/10 不錯哦
真實旅客
2018年3月24日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
真實旅客
Joe 於 2018年6月23日回覆
dear Guest
thank you for keep us feed back,
we looking forward to the pleasure of serve you in the near future
8/10 不錯哦
真實旅客
2018年2月7日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Good and comfortable.
真實旅客
於 2018 年 2 月住了 1 晚
Joe 於 2018年6月23日回覆
dear Guest
thank you for keep us feed back,
we looking forward to the pleasure of serve you in the near future
8/10 不錯哦
Joo-Tiat
2017年10月3日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
還不錯,只是附近沒什麼地方逛
Joo-Tiat
於 2017 年 8 月住了 3 晚
Joe 於 2018年6月23日回覆
dear Guest
thank you for keep us feed back,
we looking forward to the pleasure of serve you in the near future
8/10 不錯哦
ying-hsien
2017年8月7日
喜歡:員工素質和客房舒適度
不喜歡:住宿環境和硬體
Noise upon the late evening from waste pipes as well as the car noise from window. Food service is one of the best parts i enjoy the stay as the friendly service at the front door. The carpet is dirty, which makes me feel uncomfortable during the stay.
ying-hsien
於 2017 年 8 月住了 4 晚
Joe 於 2018年6月23日回覆
dear Guest
thank you for keep us feed back,
we looking forward to the pleasure of serve you in the near future
8/10 不錯哦
真實旅客
2017年2月20日
喜歡:住宿環境和硬體和客房舒適度
i was business trip to stay in this hotel,
the room is clean, front desk is nice, and friendly.
there is a shopping mall near by taxi about 5 min.
真實旅客
Joe 於 2018年6月23日回覆
dear Guest
thank you for keep us feed back,
we looking forward to the pleasure of serve you in the near future
8/10 不錯哦
Ceci,Hong Kong
2016年12月29日
喜歡:員工素質
near big mall, but bathroom needs repair
I went to this hotel for a night of stay after landing BKK around mid night. Its location is farther away from airport than I thouught but still acceptable. Buffet breakfast is superb.
Ceci
Joe 於 2018年6月23日回覆
Thank you very much for keep feed back, all mentions was fixed,
we looking forward to the pleasure welcome you in the near future
6/10 一般般
真實旅客
2016年12月2日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
真實旅客
Joe 於 2018年6月23日回覆
dear Guest
thank you for keep us feed back,
we looking forward to the pleasure of serve you in the near future
2/10 很糟糕
YUNCHIAO,台灣,新竹
2016年5月8日
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
千萬不要來住,會後悔
服務很差,叫了好幾次工作人員送牙刷和毛巾來,到了半夜才送來,地點很差,不要來住
YUNCHIAO
Joe 於 2018年6月23日回覆
dear Guest
thank you for keep us feed back,
we looking forward to the pleasure of serve you in the near future
8/10 不錯哦
Sze Nga Alice
2016年4月6日
喜歡:整潔度和員工素質
Sze Nga Alice
Joe 於 2018年6月23日回覆
dear Guest
thank you for keep us feed back,
we looking forward to the pleasure of serve you in the near future
6/10 一般般
Joo-Tiat,台湾
2016年2月28日
还可以
还可以,但是离地铁站太远了
Joo-Tiat
Joe 於 2018年6月23日回覆
dear Guest
thank you for keep us feed back, of course 15 minute driven to BTS, we are located prime areas of BITEC international convention , but we have BTS station at convention which we have morning and afternoon shuttle to there,
we looking forward to the pleasure of serve you in the near future
6/10 一般般
Rayson,hong kong
2015年7月30日
不喜歡:員工素質、住宿環境和硬體和客房舒適度
bad service
very bad service when they advise me that i have no breadfast, i am willing to pay extra money for breadfast, but many misunderstanding and even catch me during i have breadfast, treat me like a thief.
Rayson
Joe 於 2018年6月23日回覆
dear Guest
thank you for keep us feed back,
we looking forward to the pleasure of serve you in the near future
6/10 一般般
Mo
2015年7月15日
喜歡:員工素質
航班delay
整體不錯
Mo
Joe 於 2018年6月23日回覆
dear Guest
thank you for keep us feed back,
we looking forward to the pleasure of serve you in the near future