Thank you for bringing your concerns to our attention, and I want to personally apologize for the issues you experienced during your recent visit. Your feedback is incredibly valuable as it helps us improve our services. We are taking immediate steps to address the issues you mentioned to ensure a better experience for our future guests.We hope you will give us another chance to serve you and provide you with the exceptional experience we are known for.
10/10 有夠讚
WAI LUN
團體旅遊
2023年7月18日
喜歡:整潔度、員工素質和住宿環境和硬體
good
WAI LUN
於 2023 年 7 月住了 2 晚
Pornpen Somchaithanasuk (Ms.) 於 2023年9月12日回覆
Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that you enjoyed your stay at our hotel and that our team made your visit special. Your kind words are greatly appreciated, and we look forward to welcoming you back soon.
10/10 有夠讚
真實旅客
團體旅遊
2023年7月5日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Everything is perfect
Staff are very friendly, attentive and efficient. I was arriving the hotel at 2am, the 24-hour reception provided me with a very nice experience.
Staff also proactively provides assistance to the guests. I was leaving for the airport at 10pm and the staff offered us a place for shower and changing before we went to the airport. This was very impressive to me.
Room is spacious and clean. Breakfast provided a wide choice of food. The hotel offers transfer service to the Thonglor BTS. There is also a 24-hour supermarket just next to the hotel.
I will definitely choose this hotel again for my next stay.
真實旅客
於 2023 年 6 月住了 3 晚
10/10 有夠讚
KA LAI
2023年4月1日
KA LAI
於 2023 年 3 月住了 3 晚
8/10 不錯哦
真實旅客
家庭旅遊
2020年1月24日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
真實旅客
於 2020 年 1 月住了 1 晚
8/10 不錯哦
真實旅客
2019年11月24日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
真實旅客
於 2019 年 11 月住了 3 晚
Sawitchaya, Front Office Manager 於 2019年11月25日回覆
Dear Valued Guest,
Thank you very much for taking your time to share your feedback following stay and we are pleased to see that you had a great stay with us.
We do hope having a pleasure of welcoming you back in the future.
Warmest Regards,
Dear Tiffany,
Thank you very much for taking your time to share your experience following stay.
It has been a great pleasure of having you as our guest and we are delighted to read that you had enjoyed your stay with the service of our staff and shuttle service.
We all here looking forward to the pleasure of welcoming you back in the future.
Warmest Regards,
10/10 有夠讚
真實旅客
2019年9月27日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
真實旅客
於 2019 年 9 月住了 3 晚
Sawitchaya, Front Office Manager 於 2019年9月28日回覆
Dear Valued Guest,
Thank you very much for taking your time to share your feedback. We are happy to see that you had enjoyed your stay with us.
We do hope having a great pleasure of welcoming you back in the future for your next trip in Bangkok.
Warmest Regards
10/10 有夠讚
真實旅客
2019年9月25日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
真實旅客
於 2019 年 9 月住了 2 晚
Sawitchaya, Front Office Manager 於 2019年9月28日回覆
Dear Valued Guest,
Thank you very much for taking your time to share your feedback. We are happy to see that you had a pleasant with us.
We all here looking forward to welcoming you back in the future for your next trip to Bangkok
Warmest Regards
Dear Sir / Madam,
Thank you very much for taking your time to share your experience following stay.
It has been a great pleasure of having you as our guest and we are pleased to read that you had a pleasant stay with us and enjoyed with our service from staff, location and pool.
We do hope having a great pleasure of welcoming you back in the future for your next visit in Bangkok.
Warmest Regards,
8/10 不錯哦
wlau,Hong Kong
家庭旅遊
2019年9月2日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Staff is nice and helpful. Breakfast is gergous. However, we found no hand soap and small towel in first day.
wlau
於 2019 年 8 月住了 3 晚
Sawitchaya, Front Office Manager 於 2019年9月3日回覆
Dear Mr. Lau,
Thank you very much for taking your time to share your experience following stay.
It is our great pleasure to read that you had enjoyed your stay with our staff and breakfast.
Regarding to your comment, we are addressing this point with our team to prevent this happening in the future.
We do hope having a great pleasure of welcoming you back in the future.
Kind Regards,
10/10 有夠讚
真實旅客
2019年8月15日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Wonderful stay
The room is big, with Living room and dining room. The bedroom is separated by a door. A pleasure to stay!
真實旅客
於 2019 年 8 月住了 2 晚
Sawitchaya, Front Office Manager 於 2019年8月20日回覆
Dear Valued Guest,
Thank you very much for taking your time to share your experience following stay.
It has been our great pleasure of having you as our guest and we are pleased to read though that you had a pleasant stay and enjoyed with our room.
We all here looking forward of welcoming you back in the future.
Kind Regards,
Dear Sir / Madam,
Thank you very much for taking your time to review us following stay at akyra Thonglor Bangkok.
We are pleased to read that you had a great stay with us with enjoying our service and room.
We all here looking forward to welcoming you back to your home in the future.
Warmest Regards,
8/10 不錯哦
Daniel,HK
家庭旅遊
2019年7月14日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
good location but a bit noisy at night due to the traffic on road
Daniel
於 2019 年 7 月住了 4 晚
Sawitchaya, Front Office Manager 於 2019年7月15日回覆
Dear Daniel,
Thank you very much for taking your time to share your experience following your stay at akyra Thonglor Bangkok.
We apologize to the inconvenience cause during stay by a noisy at night from the road. Now, we are noticed this problem and our concern team will look closely to it to resolve this problem.
We do hope having a great pleasure to welcoming you back in the future.
Kind Regards,
Dear Valued Guest,
Thank you very much for taking your time to share your experience following stay t akyra Thonglor Bangkok.
It was indeed a pleasure to learn that you thoroughly enjoyed your stay with our service and room.
We look forward to the pleasure of welcoming you back in the near future.
Kind Regards,
10/10 有夠讚
真實旅客
商務旅客, 團體旅遊
2019年7月6日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Only one word to describe " Excellent" and I will come back in next trip!
真實旅客
於 2019 年 7 月住了 2 晚
Sawiitchaya, Front Office Manager 於 2019年7月7日回覆
Dear Valued Guest,
Thank you very much for taking your time to rate and share your experience following stay at akyra Thonglor Bangkok.
We are pleased to read that you had a pleasant stay with us.
We all here looking forward to welcoming you back in the next trip.
Kind Regards,
8/10 不錯哦
真實旅客
情侶出遊
2019年6月27日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
櫃臺服務優!整體人員服務佳
真實旅客
於 2019 年 6 月住了 2 晚
Sawitchaya, Front Office Manager 於 2019年6月30日回覆
Dear Sir / Madam,
Thank you very much for taking your time to share your experience following your stay at akyra Thonglor Bangkok.
It was indeed a pleasure to learn that you thoroughly enjoyed your stay with us. Your kind compliments have been passed on to our Team Members.
We looking forward to welcoming you back in the future.
Kind Regards,
10/10 有夠讚
真實旅客
2019年6月18日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
真實旅客
於 2019 年 6 月住了 5 晚
Sawitchaya, Front Office Manager 於 2019年6月22日回覆
Dear Sir / Madam,
Thank you very much for taking your time to rate us 5 scores.
We all here looking forward to welcoming you again in the future at akyra Thonglor Bangkok.
Kind Regards,
Dear Sir,
Thank you very much for taking your time to share your experience following your stay at akyra Thonglor Bangkok.
It is our great pleasure to read that your had a great experience and enjoy stay with us. Your compliment to our staff is much appreciate, we will keep training and maintain a standard of service.
We all here looking forward to welcoming you again in the future.
Kind Regards,
10/10 有夠讚
真實旅客
商務旅客, 團體旅遊
2019年6月12日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very good! It is worth to stay, I feel very satisfy for this time staying in this hotel. It is not crowd of people and you can enjoy your stay in each piece. If the restaurant will have more choice for eating, it is the thing that they need to think about to increase.
真實旅客
於 2019 年 6 月住了 1 晚
Sawitchaya, Front Office Manager 於 2019年6月17日回覆
Dear Sir / Madam,
Thank you very much for taking your time to share your experience following your stay at akyra Thonglor Bangkok.
It is our great pleasure to read that we had a nice time and enjoy your stay with us.
We all here looking forward to welcoming you back for your next visit in Bangkok.
Kind Regards,
6/10 一般般
真實旅客
團體旅遊
2019年5月20日
喜歡:整潔度、設施服務和住宿環境和硬體
Staffs seem to be helpful, but actually they are not helping
真實旅客
於 2019 年 5 月住了 2 晚
Sawitchaya - Front Office Manager 於 2019年5月25日回覆
Dear Valued Guest,
Thank you very much for taking your time to review akyra Thonglor Bangkok. We do regret to hear that we have not been able to fulfill your expectations during your stay. We have duly noted and the team is working sincerely to improve.
Best Regards,
Sawitchaya - Front Office Manager
8/10 不錯哦
真實旅客
2019年4月26日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
真實旅客
於 2019 年 4 月住了 4 晚
The Management, akyra Thonglor Bangkok 於 2019年4月29日回覆
Dear Valued Guest,
Thank you for your rating and we are looking forward to welcoming you in the near future.
Kind regards,
The Management, akyra Thonglor Bangkok
6/10 一般般
YUCHAO
2019年4月6日
喜歡:整潔度和客房舒適度
YUCHAO
於 2019 年 3 月住了 3 晚
The Management, akyra Thonglor Bangkok 於 2019年4月9日回覆
Dear YUCHAO,
Thank you for your rating and we look forward to welcoming you back to the hotel in the near future.
Kind regards,
The Management, akyra Thonglor Bangkok
8/10 不錯哦
真實旅客
2019年3月20日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Good in general
Good service overall. Sometimes the reception service is under satisfactory with slow response to our request and somehow not very friendly. Location is a bit far from the BTS, but luckily there is free shuttle service offered by the hotel for every 30 mins. Good to have 2 supermarkets and many nice restaurants nearby.
真實旅客
於 2019 年 3 月住了 7 晚
The Management, akyra Thonglor Bangkok 於 2019年3月20日回覆
Dear Valued Guest,
Thank you for your review! Your comments are much appreciated. But we are also very concerned about your comment on your stay experience, we are truly sorry. Your words will be surely passed on to our concerned department for better improvement.
We do hope to welcome you here again in the near future.
Kind regards,
The Management, akyra Thonglor Bangkok
8/10 不錯哦
真實旅客
2019年1月15日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice place for vacation with very good experience.
真實旅客
於 2019 年 1 月住了 4 晚
The Management, akyra Thonglor Bangkok 於 2019年2月5日回覆
Dear Anonymous,
Thank you for sharing your experience. We truly appreciate your review and we look forward to welcoming you back to the hotel in the near future.
Kind regards,
The Management, akyra Thonglor Bangkok
10/10 有夠讚
真實旅客
2018年12月11日
真實旅客
於 2018 年 12 月住了 3 晚
The Management, akyra Thonglor Bangkok 於 2019年2月5日回覆
Dear Anonymous,
Thank you and we look forward to welcoming you back in the near future.
Kind regards,
The Management, akyra Thonglor Bangkok
Dear Ka yui,
Thank you for taking the time to share your detailed feedback following your recent stay at akyra Thonglor Bangkok. We are pleased that you enjoyed your stay for staff service, but regret to hear that we have failed to meet your expectations in terms of room condition.
Thank you once again for your feedback. We do hope that we will indeed have the opportunity to welcome you back in the near future, for another stay.
Kind regards,
The Management, akyra Thonglor Bangkok
8/10 不錯哦
CHLOE
2018年8月30日
值得入住
職員有禮貌,房間大
CHLOE
於 2018 年 8 月住了 2 晚
Siriporn P. 於 2018年9月2日回覆
Dear Chloe,
Thank you very much for choosing to stay at akyra Thonglor Bangkok during your stopover in Bangkok.
We try our best to ensure that all our guests stay are comfortable and memorable as possible.
We cannot wait to welcome you back and look forward to serving you again soon.
Kind regards,
The Management, akyra Thonglor Bangkok
10/10 有夠讚
SIU HING
2018年8月11日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
SIU HING
於 2018 年 8 月住了 4 晚
Siriporn P. 於 2018年8月12日回覆
Dear Siu Hing,
Thank you for choosing akyra Thonglor Bangkok for your recent experience and enjoyed to stay with us.
We look forward to welcoming you back to the hotel again soon.
Kind regards,
The Management, akyra Thonglor Bangkok
8/10 不錯哦
真實旅客
2018年6月15日
喜歡:整潔度、員工素質和住宿環境和硬體
真實旅客
於 2018 年 6 月住了 3 晚
Siriporn P. 於 2018年7月15日回覆
Dear Anonymous,
Thank you very much for choosing to stay at akyra Thonglor Bangkok during your stopover in Bangkok.
We try our best to ensure that all our guests stay are comfortable and memorable as possible.
We cannot wait to welcome you back and look forward to serving you again soon.
Kind regards,
The Management, akyra Thonglor Bangkok
Dear Peng,
Thank you for taking the time to share your feedback about your recent stay with us. We are delighted to hear that you enjoyed your stay with us and that the service provided met with your expectations. Please do let us know of any future travel plans to Bangkok and we will gladly assist with any arrangements needed. We look forward to your return!
8/10 不錯哦
Ping lam
2018年3月25日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
酒店整體來說很不錯,就是離BTS有點遠,要走15-20分鐘才能到
Ping lam
Siriporn P. 於 2018年4月18日回覆
Dear Ping lam,
Thank you very much for posting such a positive review from your last stay at akyra Thonglor Bangkok.
We are glad that we were able to meet your expectations. Please accept our apologies that our location was inconvenient for your stay but we also provided the hotel shuttle van service to drop off at BTS Skytrain at Thonglor Station.
We look forward to your next visit and the opportunity to serving you again soon.
Kind regards,
The Management, akyra Thonglor Bangkok
8/10 不錯哦
kelvin,macau
2018年3月14日
喜歡:整潔度、員工素質和住宿環境和硬體
10min. Walk to BTS.
No stree food around.
Nice room and super friendly staff.
kelvin
於 2018 年 3 月住了 2 晚
Siriporn P. 於 2018年3月21日回覆
Dear kelvin,
Thank you for taking the time to share your experience at akyra Thonglor Bangkok with the TripAdvisor community! We are so pleased to know your recent stay with us was so well enjoyed. Your review has since been shared with the team here. Please do let us know when you return to Bangkok, We look forward to welcoming you back again soon.
Kind regards,
The Management, akyra Thonglor Bangkok
6/10 一般般
Tsz Wing James
2018年2月18日
It's kinda old and still under remodeling
Tsz Wing James
於 2018 年 2 月住了 2 晚
Siriporn P. 於 2018年2月21日回覆
Dear Tsz Wing James,
Thank you for choosing Akyra Thonglor Bangkok for your recent stay in Bangkok.
We are pleased to inform you that the Hotel undergoes at the moment a full refurbishment with new luxuries linen already in place with new luxuries amenities to make sure all Guests expectations are meet at any time.
We view all our guests as special and valuable and we do hope that you will visit us again in the future so that we may have the opportunity to serve you better.
Kind regards,
The Management, akyra Thonglor Bangkok
Dear Yeung,
Thank you so much for giving us the high scores on Hotels.com
We are very happy to hear that you enjoy your time with us here and you found the room was large, comfortable and helpful staff.
We do hope that we will indeed have the opportunity to welcome you back to the akyra Thonglor Bangkok in the near future, for another stay.
Kind regards,
The Management, akyra Thonglor Bangkok
Dear ccj,
Thank you very much for giving us a perfect rating. It really feels good to be appreciated just as we make it our goal to make you feel good with quality standard and all the amenities we have to offer. We look forward to your return visit and the opportunity to welcome you back again.
Kind regards,
The Management, akyra Thonglor Bangkok
Dear Ed,
Your comments are praise indeed! Thank you so much for such lovely feedback.
We constantly strive to exceed our guest's expectations of service and quality standard. It is always satisfying to hear that these efforts are noticed and your comments serve as a real motivator and confirmation that we are reaching our aim.
We do hope that we have the pleasure of welcoming you back to the hotel soon again.
Kind regards,
The Management, akyra Thonglor Bangkok
8/10 不錯哦
Yuk Yan
2018年1月6日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Yuk Yan
於 2017 年 12 月住了 2 晚
Siriporn P. 於 2018年1月13日回覆
Dear Anonymous,
Thank you for choosing Akyra Thonglor Bangkok for your recent stay in Bangkok.
Your continued patronage and suggestions are a vital part of our growth.We view all our guests as special and valuable and we do hope that you will visit us again in the future so that we may have the opportunity to serve you better.
Kind regards,
The Management, akyra Thonglor Bangkok
8/10 不錯哦
Yan,Hong Kong
2017年12月31日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Value for money
The hotel is not well known by taxi drivers and it's not close to BTS. Better mention the Grande Centre Point Hotel next drop to let them know.
We booked a Suite which is really spacious and nice. The breakfast place is lovely with swimming pool view, yet it will be very crowded in weekends.
Yan
於 2017 年 12 月住了 3 晚
Siriporn P. 於 2018年1月6日回覆
Dear Yan,
hank you very much for sharing your kind feedback following your stay with us. We really do appreciated your kind comments as it is extremely important to us to help improve the services and facilities that we provide.
On the other hand we are very glad to hear that you satisfied with the room was spacious and the restaurant is lovely with the pool view.
The delivery of great customer care is very important to us and is something that we work at daily to ensure we are continually striving for improvements.
We are looking forward to welcoming you on your next visit to Bangkok.
Kind regards,
The Management, akyra Thonglor Bangkok
10/10 有夠讚
真實旅客
2017年12月13日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
The staff very polite and make me very comfortable as like at home
I will suggest guest to book this super great hotel
真實旅客
於 2017 年 12 月住了 3 晚
Siriporn P. 於 2018年1月7日回覆
Dear Anonymous,
Thank you very much for taking the time to share your praising feedback regarding your recent stay with us.
We are delighted that you enjoyed your stay with all the amenities we have to offer. Our staffs are politely and we are glad you thought so too. It is always good to know that you will recommend us to the other guests.
We look forward to welcoming you back as well as your family.
Kind regards,
The Management, akyra Thonglor Bangkok
Dear Ed,
We are very glad you had a good experience whilst you stayed with us and we met your expectations in term of quality standard, size of room and location.
We do hope we will have the pleasure of welcoming you back to the hotel very soon.
Kind regards,
The Management, akyra Thonglor Banagkok
The hospitality of the staff at the cafe for breakfast are really great! I was very pleased with their thoughtfulness and attention to detail. Would appreciate if the air conditioner were a little cooler and if there were more toiletries:- comb, extra dental kit, shaver
a
10/10 有夠讚
Angie ,Taiwan
2017年4月10日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Home in BKK
Friendly and helpful staffs. Nice service with clean rooms. Easy to go anywhere.
This hotel is a bit far from BTS stations, though they provide hourly free shuttle services. It is kind of like a service apartment instead of a hotel, choice of breakfast items as well as facilities is rather limited. Service is quite good. The hotel is located right above a mall, with a supermarket that could cater for your daily needs.