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巴爾的摩港灣萬麗飯店的評分

4 out of 5
巴爾的摩港灣萬麗飯店
202 E Pratt St, Baltimore, MD

評論

8.4

非常好

10 分，有夠讚；2068 則評論中有 1165 則" "
8 分，不錯哦；2068 則評論中有 474 則" "
6 分，一般般；2068 則評論中有 207 則" "
4 分，不太好；2068 則評論中有 115 則" "
2 分，很糟糕；2068 則評論中有 107 則" "

9.0/10

整潔度

8.8/10

員工素質

8.2/10

設施服務

8.8/10

住宿環境和硬體

8.6/10

環保程度

評論

8/10 不錯哦

Colleen

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
N/A
於 2024 年 4 月住了 1 晚

6/10 一般般

Robert

家庭旅遊
喜歡：整潔度和住宿環境和硬體
不喜歡：員工素質
Check I was a nightmare. First, denied access because traveler name on reservation was my wife’s, who could not come. I had printed Expedia confirmation email in my name, though not listed as the traveler. Told by hotel wife had to call their number to add my name. She called. Nope. 3rd party reservation so we had to make name change through Expedia ( not the easiest to access a human by phone BTW). After wasting an hour to get name added, returned to front desk. “We don’t have a 2 Queen room for you”. What? Reserved and prepaid almost 3 months ago, and it’s now 2pm. Don’t tell me all your 2 queens are gone. I’m traveling with adult daughter, and didn’t pay to sleep on a roll-away. After putting up another stink, suddenly a 2 queen room appeared, but I had to wait until 4pm to access. I can only imagine I was given this treatment because room was booked through Expedia rather than Bonvoy site. Beware.
於 2024 年 4 月住了 3 晚

4/10 不太好

John Ricard

不喜歡：員工素質、設施服務和住宿環境和硬體
I hate that i had to go all the way at the lobby form the 8th floor to warm up my food . No microwave in the room .No complimentary whatsoever. They were being shady because i booked my stay with a 3rd party . Smh !!
於 2024 年 4 月住了 3 晚

4/10 不太好

Laura

家庭旅遊
喜歡：整潔度
不喜歡：員工素質和設施服務
Ugh. Had a terrible experience here. I am sincerely shocked by how many ways in which it was a total fail. The hotel has a terrible design, and was very dingy. Our room’s window did not face outside! Rather, it overlooked a dismal atrium with ballrooms. This meant that the already bleak room was dark and claustrophobic. It also meant that the wedding being held kept us up past midnight, and we had an early morning the following day. Nearly all of the staff was rude and went out of their way to not be helpful. Our room wasn’t properly stocked with basic amenities. There were no working ice machines to be found. An elevator was out, and we waited ridiculously long periods of time for one to arrive. Throughout our 3 days, we continued to be surprised by the constant stream of unpleasantness. The only saving grace was the location.
於 2024 年 4 月住了 3 晚

10/10 有夠讚

Krystal

家庭旅遊
喜歡：員工素質和設施服務
Enjoyed my experience at this hotel manager is amazing
於 2024 年 1 月住了 1 晚

6/10 一般般

Arica

喜歡：整潔度
不喜歡：設施服務和住宿環境和硬體
M my key card didn't work and I had to go to the front desk at least a good two or three times to be assigned to two or three different rooms and then the guy at the front desk had to actually walk me to my door for the last run and he also was like oh this is the only time that the key card did not work it was an inconvenience I was tired I was ready to go to sleep I just work 16 hours it was a complete inconvenience those hallways are not a short walk to the front desk I was ready for bed
於 2024 年 4 月住了 1 晚

10/10 有夠讚

rossana

於 2024 年 2 月住了 3 晚

2/10 很糟糕

john

於 2024 年 4 月住了 1 晚

10/10 有夠讚

Crystal

情侶出遊, 商務旅客, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Love the customer service
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Charles

喜歡：整潔度
於 2024 年 4 月住了 1 晚

4/10 不太好

Brian

家庭旅遊
喜歡：整潔度
不喜歡：員工素質和設施服務
Check in took over an hour. Elevators took forever to get on the line was huge. The walkfrom the elevator was unacceptable
於 2024 年 4 月住了 2 晚

10/10 有夠讚

Thomas

喜歡：住宿環境和硬體
Very pleasant
於 2024 年 4 月住了 2 晚

4/10 不太好

Jose

家庭旅遊
不喜歡：員工素質
Parking is too expensive and there was. I shampoo or soap in the room.
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Michael

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The staff was amazing and extremely professional
於 2024 年 4 月住了 3 晚

6/10 一般般

Kelly

寵物同遊, 商務旅客, 家庭旅遊, 親子旅遊
不喜歡：員工素質和設施服務
The staff on the property had poor customer service. I was there for a basketball tournament and there was a long wait for check in. Not enough staff. When I was the next one up the person at the counter, decided to take a bathroom break. The food in the nearby areas is terrible and so is their customer service I have never been more disappointed in my life and could not wait to leave Baltimore, Maryland. Male African American bald bartender was serving drinks and it looked like he did not want to be there. I asked for jack and coke and he gave me Pepsi and jack. I asked for a lime several times. Asked him for 1 ice cube in my drink and he gave me several. At one point, the bar was open and no bartender there. I had to go to the 5th floor and that was also closed. Smh.
於 2024 年 4 月住了 2 晚

8/10 不錯哦

Michael

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Salema

家庭旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
Nice size pool, goes up to 7 feet. Hershey candy bars upon arrival. Restaurant in lobby. Parking was convenient. Great location. Will definitely return
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Michelle

於 2024 年 3 月住了 1 晚

10/10 有夠讚

Lacy

商務旅客
喜歡：員工素質、設施服務和住宿環境和硬體
Excellent facility
於 2024 年 4 月住了 4 晚

6/10 一般般

Becky

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The staff was wonderful! I am giving lower stars because although I had a room booked it was not available to get into until midnight and that was after several conversations with the manager at the front desk. I was told the issue was they did not have enough staff to clean the rooms so rooms were still being cleaned at midnight and therefore others who were waiting for a room ended up having to find another hotel at midnight
於 2024 年 4 月住了 1 晚

10/10 有夠讚

LaVonia

喜歡：整潔度、員工素質和住宿環境和硬體
Everything! The entire experience was superior! Thank you!
於 2024 年 4 月住了 1 晚

4/10 不太好

Almaz

家庭旅遊
喜歡：整潔度和住宿環境和硬體
The property is clean. However it took me 45 minutes to check in they only had two front desk clerks scheduled on a very busy day:( The bell men aren’t customer friendly at all! All they care about it their tips!!!
於 2024 年 4 月住了 1 晚

4/10 不太好

Huijing

喜歡：整潔度
不喜歡：員工素質
於 2024 年 4 月住了 1 晚

2/10 很糟糕

Ann

不喜歡：整潔度和住宿環境和硬體
於 2024 年 4 月住了 1 晚

2/10 很糟糕

Brenda

家庭旅遊
不喜歡：整潔度和住宿環境和硬體
Upon checkin we were told the Bell Hop would get our bags and he did not. He actually went to the car behind us. When we pulled up he did ask if we needed help and i said yes but I was going to check in and my husband who was driving would get the bags out. I checked in early and the room was not ready and the front desk staff (whom I won’t name bc I’m not like that even though he was rude) told me that we could leave our bags on the closet by the front and that he would call us when our room was ready. After a very hard few hours of being out and about (dealing with personal issues) we arrived back at the hotel to get our bags and key. The same employee wanted to argue with me about the fact our bags had been checked in and we had the check in tags. They had not give us any. In fact when I brought the bags in by myself (no help from the front bell hop). The employee told me just to leave them. Then argued with me when we picked up that he had given me red tags. Until he walked out and looked at our bags and realized there were no tags. I then told him that he also was supposed to call and let us know our room was ready. I which he said well maybe it isn’t. I responded that that it’s 6p and it should be. I did call him boo because just what I do and over and over again he told me his name!! I am not rude enough to mention that here bc that is just not me. The pool was gross. No towels. And they tee piled up dirty. We didn’t even have one for the kids to dry on. I have pics
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Crystal

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This was one of the best hotels we’ve stayed in Baltimore. The breakfast, especially the omelettes were delicious. The cleanliness and overall aura of the hotel was perfect.
於 2024 年 4 月住了 2 晚

10/10 有夠讚

Bill

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Close to all the necessities. Inner Harbor events and amenities are right across the street.
於 2024 年 4 月住了 1 晚

8/10 不錯哦

Dustin

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚

6/10 一般般

Zarine

喜歡：住宿環境和硬體
不喜歡：整潔度
於 2024 年 4 月住了 4 晚

4/10 不太好

Kristen，Quinton

親子旅遊
喜歡：員工素質
Noisy, unruly people at pool, shooting (17yo killed) on door step of the hotel. Staff was nice and attentive to issues that they could help with but overall the Harbor area seems no longer to be an area I am comfortable taking my kids.
於 2024 年 3 月住了 2 晚

8/10 不錯哦

Hope B

商務旅客, 家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Our bathroom did not have soap or shampoo. There we a big roach in our bathroom. The parking was difficult to keep adding time for the car and more expensive than I was told.
於 2024 年 4 月住了 1 晚

8/10 不錯哦

Preshaunt

喜歡：整潔度、員工素質和住宿環境和硬體
It'll be top tier if they offer breakfast. Everything else was great, the cleanliness and location.
於 2024 年 4 月住了 2 晚

10/10 有夠讚

Rosalie

喜歡：整潔度和住宿環境和硬體
於 2024 年 4 月住了 1 晚

8/10 不錯哦

Kayla

情侶出遊, 商務旅客
The beds were amazing
於 2024 年 4 月住了 1 晚

8/10 不錯哦

David

喜歡：整潔度和員工素質
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Katiusca

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great location in the inner harbor area. We were close to many attractions including dining options. The room was spacious and clean. The pool was smaller than we anticipated. Overall, we enjoyed our stay.
於 2024 年 4 月住了 1 晚

8/10 不錯哦

Tiffany

喜歡：整潔度和住宿環境和硬體
Fun!
於 2024 年 4 月住了 2 晚

10/10 有夠讚

Jerard

喜歡：整潔度、員工素質和住宿環境和硬體
This place was very clean with beautiful rooms. Staff was more than exceptional and the views were excellent. Hallways are a bit long getting to your room but well worth the walk.
於 2024 年 4 月住了 2 晚

10/10 有夠讚

Elizabeth，Bristow

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
A nice view of the harbor. Lots of police and security present. Had a lot of motorcycle groups ride down the road doing wheelies and moving between traffic and I think the police came to encourage them to go elsewhere.
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Robyn

喜歡：整潔度、員工素質和住宿環境和硬體
.
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Phillip，Camas

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I thoroughly enjoyed my stay at this property. The location was convenient and I felt safe in a city I was visiting alone for the first time. Dining, entertainment, and shopping options in walking distance. The staff was friendly and helpful Big shout out and thank you to Derrick (Bellman/Valet) who was extremely nice and friendly. He helped me with storing my luggage for a few hours before my departure. If I visit Baltimore again in the future, will return to the Renaissance Baltimore Harborplace Hotel.
於 2024 年 4 月住了 4 晚

10/10 有夠讚

jacqueline

家庭旅遊
喜歡：設施服務
Beautiful
於 2024 年 4 月住了 2 晚

10/10 有夠讚

Kamiah Sischel

於 2024 年 4 月住了 3 晚

8/10 不錯哦

Michele

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Will be back
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Kaiya

於 2024 年 4 月住了 1 晚

8/10 不錯哦

Jamal

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
This property was convenient to my location.
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Shelly

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Carie

喜歡：整潔度
Amazing city and Bay views from our room
於 2024 年 4 月住了 1 晚

8/10 不錯哦

Scott

情侶出遊
喜歡：整潔度、設施服務和住宿環境和硬體
Refrigerator wasn't working.
於 2024 年 4 月住了 1 晚

10/10 有夠讚

lisandra

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Customer service was great, Noah helped us at check in and he was kind and professional. The room was nice, but there were a few things we didn’t like: my husband can hear the noise coming from the room being close to the main road. We had no shampoo in the room. Coffee table only had enough ingredients for one person. The hotel looks nice and is overall a nice hotel. I wouldn’t mind coming back.
於 2024 年 4 月住了 1 晚