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Reviews of Quest Ballarat Station

4 out of 5
Quest Ballarat Station
Nolan, 11, Soldiers Hill, VIC

Reviews

9.6

Exceptional

Rating 10 - Excellent. 225 out of 282 reviews" "
Rating 8 - Good. 43 out of 282 reviews" "
Rating 6 - Okay. 8 out of 282 reviews" "
Rating 4 - Poor. 3 out of 282 reviews" "
Rating 2 - Terrible. 3 out of 282 reviews" "

9.8/10

Cleanliness

9.2/10

Amenities

9.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Tarryn

Traveled with family
Liked: Amenities
Absolutely my choice place for accommodation in Ballarat.
Stayed 2 nights in May 2024
Response from Leo on 2024/5/20
Dear Tarryn, Thank you for sharing this 5-star rating for Quest Ballarat Station following your recent stay. I have shared your kind words to the whole team. We look forward to welcoming you back on your future visit. Regards, Leo Avila, General Manager

10/10 Excellent

Cait

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Leo on 2024/5/9
Dear Cait, Thank you for sharing this 5-star rating for Quest Ballarat Station following your recent stay. We look forward to welcoming you back on your future visit. Regards, Leo Avila, General Manager

10/10 Excellent

YUE

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Leo on 2024/5/9
Dear Yue, Thank you for sharing this 5-star rating for Quest Ballarat Station following your recent stay. We look forward to welcoming you back on your future visit. Regards, Leo Avila, General Manager

10/10 Excellent

Christine

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The Ballarat Quest was very handy. It was within easy walking distance of te railway station and the Goods Shed. It was clean and quiet and the staff were conderful.
Stayed 2 nights in Apr 2024
Response from Leo on 2024/4/27
Dear Christine, Thank you for sharing this 5-star rating for Quest Ballarat Station following your recent stay. We are delighted to learn that you had a comfortable holiday and enjoyed our hospitality and our rooms cleanliness. Your kind words will be shared with the rest of the team. We look forward to welcoming you back on your future visit. Regards, Leo Avila, General Manager

10/10 Excellent

Patrick

Stayed 2 nights in Mar 2024
Response from Leo on 2024/4/15
Dear Jo, Thank you for sharing this 5-star rating for Quest Ballarat Station following your recent stay. We look forward to welcoming you back on your future visit. Regards, Leo Avila, General Manager

10/10 Excellent

Lyndsay

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Seamless and super fast check in/check out, spacious rooms which are generously appointed and is centrally located within walking distance to the city centre
Stayed 2 nights in Mar 2024
Response from Oseen on 2024/3/17
"Dear Lyndsay,It was our pleasure to welcome you to Quest during your visit in Ballarat.Thank you so much for your support, and for taking the time to complete our survey following your recent stay here in Quest Ballarat Station. Your feedback is extremely valuable to us! We are pleased that our hotel and teammates fullfilled your expectations on areas that matter to you most not to mention the cleanliness of rooms, friendliness of staff and convenience of our location. Thank you for staying with us and looking forward to your next visit soon."Best RegardsOseen

10/10 Excellent

Susan

Traveled with group, Traveled with partner
Liked: Cleanliness, property conditions & facilities
The staff on reception were excellent as we had to extend our booking due to bush fires nearby.
Stayed 1 night in Feb 2024
Response from Duty Manager on 2024/2/23
Dear Susan,Thank you for sharing an awesome review, we are glad that you loved your experience here in Quest Ballarat Station. Our team members will be happy to read your comments. Here in Quest, we put customer experience and satisfaction a priority and your feedback reaffirms the hard-work we all put in every day. Again, thank you for a great review and looking forward to your next visit!Regards,QBS Team

8/10 Good

Estee

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Duty Manager on 2024/2/23
Dear Estee,Thank you for this wonderful review receiving this highly encouraging comments from guests only affirms our continuous success in creating effortless guest journey for our valued guests. Your compliments will be passed on to the whole team. We look forward to your next visit soon.Regards,QBS Team

10/10 Excellent

Tania

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Set up of our room was terrific with main bedroom and ensuite one one side, living area in the middle and second bedroom beside that, leaving it ideal for a couple to share, especially if you wanted to share the room rate. All you could need in the room including laundry. Secure parking available for $15pn but ample free parking very close (50m). We had a very enjoyable stay, would highly recommend
Stayed 2 nights in Jan 2024
Response from QBS - Team on 2024/1/31
Dear Tania,Thank you so much for the great review! We really appreciate the lovely feedback and pleased to know you had an effortless stay with us. We hope to welcome you back again in the future! Kind regards,Quest Ballarat Station

8/10 Good

Mike

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
No fuss. Clean good sized room. Everything worked. Parking was good, but shouldn't be extra.
Stayed 1 night in Jan 2024
Response from QBS Team on 2024/1/24
Dear Mike,Thank you for the great review! We appreciate all feedback and are pleased to know you had a seamless stay. We do offer two options for parking, one being paid and secured, the alternate option being free and in an open-air setting. We hope this does not deter you from coming back! Kind regards,Quest Ballarat Station

10/10 Excellent

Gary

Liked: Cleanliness, room comfort
Great Location - Highly recommended
Third stay here. Great rates, great location and great service. highly recommended
Stayed 2 nights in Jan 2024
Response from QBS - Team on 2024/1/17
Dear Gary, Thank you so much for the great review! We love hearing and knowing that guests enjoy our property they return! We look forward to welcoming you back again soon. Kind regards,Quest Ballarat Station

10/10 Excellent

Jonathan

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Oseen on 2024/1/14
"Dear Jonathan,It was our pleasure to welcome you to Quest during your visit in Ballarat.Thank you so much for your support, and for taking the time to complete our survey following your recent stay here in Quest Ballarat Station. Your feedback is extremely valuable to us! We are pleased that our hotel and team met your expectations on areas that matter to you most not to mention the cleanliness of rooms, friendliness of staff and convenience of our location. Thank you for staying with us and looking forward to your next visit soon."

10/10 Excellent

MENGYAN

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Oseen on 2024/1/14
"Dear Mengyan,It was our pleasure to welcome you to Quest during your visit in Ballarat.Thank you so much for your support, and for taking the time to complete our survey following your recent stay here in Quest Ballarat Station. Your feedback is extremely valuable to us! We are pleased that our hotel and team met your expectations on areas that matter to you most not to mention the cleanliness of rooms, friendliness of staff and convenience of our location. Thank you for staying with us and looking forward to your next visit soon."

10/10 Excellent

Craig

Liked: Cleanliness, amenities, property conditions & facilities
Great room and fantastic service.
Stayed 2 nights in Jan 2024
Response from QBS - Team on 2024/1/9
Dear Craig, We are pleased to know you had a great stay with us and found the room outstanding and the staff amazing! We hope to welcome you back in the future. Kind regards,Quest Ballarat Station

8/10 Good

DIANA

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was clean and large and had everything we needed in the room. Comfortable would stay here again.
Stayed 4 nights in Dec 2023
Response from QBS on 2024/1/4
Dear Diana,Many thanks for this very generous review for Quest Ballarat Station. We are pleased to know that you had an enjoyable stay here. We look forward to your valued recommendation and welcoming you back on your future visit.Regards,QBS Team

10/10 Excellent

Aaron

Stayed 2 nights in Dec 2023
Response from Oseen on 2024/1/14
"Dear Aaron,It was our pleasure to welcome you to Quest during your visit in Ballarat.Thank you so much for your support, and for taking the time to complete our survey following your recent stay here in Quest Ballarat Station. Your feedback is extremely valuable to us! We are pleased that our hotel and team met your expectations on areas that matter to you most not to mention the cleanliness of rooms, friendliness of staff and convenience of our location. Thank you for staying with us and looking forward to your next visit soon."

10/10 Excellent

Wavell

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Loved the hole experience
Stayed 1 night in Dec 2023
Response from QBS - Team on 2023/12/7
Dear Wavell,Thank you for your outstanding review, its great to hear you loved our property as much as we do! We hope to welcome you back in the future. Kind regards,Quest Ballarat Station

10/10 Excellent

emmanuel

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
proximity to central business district
Stayed 3 nights in Nov 2023
Response from QBS Team on 2023/12/2
Dear Emmanuel, Thank you for your 5/5 review for us! We also love how close we are to the CBD. We hope to welcome you back in the future. Kind regards,Quest Ballarat Station

10/10 Excellent

Josh

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
New, clean accommodation. I'll be back again.
Stayed 1 night in Nov 2023
Response from QBS Team on 2023/12/2
Dear Josh,Thanks for the fantastic review! We love to know our guests enjoyed their stay and plan on coming back. We look forward to welcoming you back again soon! Kind regards,Quest Ballarat Station

10/10 Excellent

Eloise

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Lovely, modern, clean and spacious room, comfortable bed, good heating/cooling. Cute welcome gift and array of coffee/tea & milk available. Close to cafe/restaurants and shopping, easy & quick walk away. Staff friendly and helpful. Highly recommend if staying in Ballarat
Stayed 2 nights in Nov 2023
Response from QBS - Team on 2023/12/7
Dear Eloise, Thank you for the amazing review for us here at Quest Ballarat Station. We are pleased to know you enjoyed your time and the locality of the property as we much as do! We hope to welcome you back in the future.Kind regards,Quest Ballarat Station

10/10 Excellent

Katherine

Traveled with family
Liked: Cleanliness, room comfort
Very convenient, plenty of space
Our two bedroom apartment was spacious and clean. The location is excellent - conveniently close to the train station and main bus terminus, and a very short walk to the city centre. Great choice for a short stay with the kids, no need to take the car, easy bus trip to Sovereign Hill and other attractions.
Stayed 1 night in Nov 2023
Response from QBS Team on 2023/11/12
Dear Katherine,Thank you for the 10/10 review! We are very pleased to know you enjoyed the facilities and locality of the property to access the city center and other attractions nearby. We hope to welcome you back again soon! Kind regards, Quest Ballarat Station

10/10 Excellent

Mary

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Modern, bright and clean property. Very friendly staff
Stayed 1 night in Oct 2023
Response from QBS - Team on 2023/10/27
Dear Mary, Thank you for the great review! We are glad to hear that you enjoyed your stay with us and loved the property as much as we do. Kind regards,Quest Ballarat Station

10/10 Excellent

Gill

Traveled with partner
Liked: Property conditions & facilities
Lovely new apartment! It was spotlessly clean and tastefully decorated. Bed was very comfortable. We did not use the kitchen or laundry facilities but everything you may have needed was supplied. Good quality appliances supplied. Highly recommended
Stayed 1 night in Oct 2023
Response from Quest Ballarat Station on 2023/10/27
Dear Gill, Thank you for your great review for us here at Quest Ballarat Station! We are very pleased to know you enjoyed your stay and found the amenities easy to use. We hope to welcome you back in the future. Kind regards,Quest Ballarat Station

10/10 Excellent

Heidi

Liked: Cleanliness, property conditions & facilities
Beautiful and spacious,
Stayed 1 night in Oct 2023
Response from QBS Team on 2023/10/16
Dear Heidi, Thank you so much for your great review, we are pleased to know you enjoyed the spacious apartments. Kind regards,Quest Ballarat Station

10/10 Excellent

Dennise

Liked: Cleanliness, property conditions & facilities
Nice property within walking distance to some great pubs and restaurants
Stayed 1 night in Oct 2023
Response from QBS - Team on 2023/10/11
Dear Dennise, Thank you for your outstanding review! We are glad to know you enjoyed the location of the property with ease getting to and from pubs and restaurants. We hope to welcome you back in the future.Kind regards,Quest Ballarat Station

10/10 Excellent

Dianna

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Bradley

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very Nice
Stayed 2 nights in Sep 2023
Response from QBS Team on 2023/10/4
Dear Bradley, Thank you for the great review, we are pleased to know you enjoyed your stay with us and hope to welcome you back in the future! Kind regards,Quest Ballarat Station

10/10 Excellent

Kerri-Ann

Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Tanya

Traveled with family
We thoroughly enjoyed our stay and would have liked to stay longer as everything was new and fresh. We will definitely be back.
Stayed 1 night in Sep 2023
Response from QBS - Team on 2023/10/1
Dear Tanya, Thank you for your great review on us here at Quest Ballarat Station. We are so glad to hear you enjoyed your stay and love that you plan on coming back again in the future!Kind regards,Quest Ballarat Station

10/10 Excellent

Nicole

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very modern, clean and spacious. Staff were very friendly and welcoming. Great location, walking distance to restaurants and shops.
Stayed 1 night in Sep 2023

10/10 Excellent

Ildiko

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a perfect overnight stay in a 1 bedroom apartment. Lots of space and very clean. This hotel will be our go to when we come to Ballarat from now on.
Stayed 1 night in Sep 2023
Response from QBS - Team on 2023/10/1
Dear Ildiko, Thank you for your great review on us here at Quest Ballarat Station. We are pleased to know you had a lovely stay and you found the apartment clean and spacious. We look forward to welcoming you back in the future! Kind regards,Quest Ballarat Station

8/10 Good

Gillian

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very new and clean. Central location, particularly very close the Ballarat railway station and main street. The shower does not drain properly and causes a great deal of water to fall outside the shower door. I had booked a room with a balcony, which I did not get and could not contact reception after 9pm when we arrived to rectify this. I had also asked for a parking space which they'd overlooked. The staff were not friendly and it felt as though we were putting them out by asking for parking.
Stayed 1 night in Sep 2023

6/10 Okay

Amanda

Disliked: Cleanliness
Stayed 1 night in Sep 2023

10/10 Excellent

Derek

Traveled with partner
Liked: Cleanliness
Great quality apartments and lovely staff!
Stayed 2 nights in Sep 2023
Response from QBS Team on 2023/9/26
Dear Derek,It was a pleasure to welcome you to Quest Ballarat Station. Thank you so much for taking the time to complete our survey - your feedback and support is extremely valuable to us, as we strive to improve with each and every stay. We are delighted to learn that you enjoyed our services and facilities. Your kind words will be shared with the rest of the team. We look forward to welcoming you back on your future visit.

4/10 Poor

Tracey

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Ja

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from QBS Team on 2023/9/26
Dear Ja,Thank you for this topnotch rating. We are glad to know you enjoyed your stay here in Quest Ballarat Station. Your review will be shared to the team. We are looking forward to your next visit.

10/10 Excellent

Peta

Traveled with partner
Liked: Property conditions & facilities
Great location.
Stayed 1 night in Sep 2023
Response from QBS Team on 2023/9/26
Dear Peta,Thank you for posting a great view, your feedback is extremely valuable to us! We are happy to know you had an enjoyable stay and we are looking forward to welcoming you back soon here in Quest Ballarat Station.

8/10 Good

Christopher

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Not a cheap hotel to stay in but modern, comfortable and conveniently located
Stayed 1 night in Sep 2023
Response from QBS Team on 2023/9/26
Dear Christopher,Thank you for sharing your review about your recent stay here at Quest Ballarat Station. We are pleased to know your overall stay was good. Your feedback will be shared with the team and looking forward to your next visit soon.

10/10 Excellent

VICTOR

Stayed 1 night in Sep 2023

6/10 Okay

Lucia

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

NADIA

Liked: Cleanliness, amenities, property conditions & facilities
We had a great stay at the Quest.
Stayed 1 night in Sep 2023
Response from QBS Team on 2023/9/26
Dear Nadia,Thank you for choosing Quest Ballarat Station! We appreciate you taking the time to write a review. Here in Quest, we put customer experience and satisfaction a priority and your feedback reaffirms the hard work we all put in every day. Looking forward to your next visit!

10/10 Excellent

Sean Navin

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Excellent and polite service
Stayed 2 nights in Aug 2023
Response from Quest Ballarat Station Team on 2023/9/4
Dear Sean,Thank you for sharing your review about your recent stay here at Quest Ballarat Station. We are pleased to know you enjoyed your stay coupled with excellent service, clean comfortable room, location and being so close to almost every essential place for travellers is what makes many of our guests return to us. Looking forward to your next visit soonKind regards,Quest Ballarat Station

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Spacious rooms and friendly staff. Walk to restaurants.
Stayed 1 night in Aug 2023
Response from QBS Team on 2023/9/26
Dear Mark,Thank you for sharing such generous feedback for Quest Ballarat Station following your recent stay. We are delighted to learn that room, facilities and staff service was to your satisfaction. Your kind words will be shared to the rest of the team. We look forward to welcoming you back on your future visit.

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, room comfort
Great place to stay
Excellent service after a tough day ! Danny on reception was amazing couldn't of helped more
Stayed 1 night in Aug 2023
Response from QBS Team on 2023/8/23
Dear Christopher,It was our pleasure to welcome you to Quest during your visit in Ballarat.Thank you so much for your support, and for taking the time to complete our survey following your recent stay. Your feedback is extremely valuable to us! We are pleased that our hotel and team met your expectations, we are very lucky to have Danny working with us!Thank you for staying with us and looking forward to your next visit soon.Kind regards,Quest Ballarat Station

6/10 Okay

Regina

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from QBS Team on 2023/9/26
Dear Regina,Thank you so much for taking the time to put a rating on your recent stay here in Quest Ballarat Station. You are welcome to provide us feedback or suggestions that will help us improve for the better.Please know that feedback is extremely valuable to us, as we strive to improve with each and every stay. We hope to welcome you back soon.

10/10 Excellent

Sean

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Quiet and peaceful local. Staff was very helpful and welcoming
Stayed 2 nights in Aug 2023
Response from QBS - Team on 2023/8/10
Dear Sean, Thank you for this fantastic review. We are delighted to know that our staff hospitality made your stay great and that our room, facilities and location were all to your liking. Our location and being so close to almost every essential place for travelers is what makes many of our guests return to us. The team and I are grateful for your recommendation and excited to welcome you back soon. Kind regards, Quest Ballarat Station

10/10 Excellent

Jamie

Liked: Cleanliness, amenities, property conditions & facilities
Quite new property, very clean. Could have softer pillows. Great location and helpful reception. Would stay again!
Stayed 1 night in Aug 2023
Response from QBS Team on 2023/9/26
Dear Jamie,Thank you for sharing your review following your recent stay here in Quest Ballarat Station. We have noted your suggestion and please know that your feedback is valuable to us. Glad you enjoyed your stay and we look forward to welcoming you soon.

10/10 Excellent

Shelly

Liked: Cleanliness, amenities, property conditions & facilities
Newish accommodation nice rooms very clean , fantastic location walkable to restaurants / cafes/ supermarkets in town . Friendly staff. Will stay again and highly recommenddd
Stayed 1 night in Jul 2023
Response from Brianna - Front Office Manager on 2023/7/31
Dear Shelly, Thank you for coming up with this fantastic review for us. We are delighted to learn that our staff hospitality made your stay great and that our room, facilities and location were all to your liking.  Our location and being so close to almost every essential place for travellers is what makes many of our guests return to us. The team and I are grateful for your recommendation and excited to welcome you back soon.Kind regards,Quest Ballarat Station

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great central place to stay in Ballarat, great rooms and very nice staff
Stayed 2 nights in Jul 2023

10/10 Excellent

Evan

Stayed 1 night in Jul 2023