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峇里巴板諾富特飯店的評分

4 out of 5
峇里巴板諾富特飯店
Jl Brigjen Ery Suparjan No 2, Balikpapan, East Kalimantan

評論

7.8

不錯哦

10 分，有夠讚；85 則評論中有 22 則" "
8 分，不錯哦；85 則評論中有 35 則" "
6 分，一般般；85 則評論中有 20 則" "
4 分，不太好；85 則評論中有 6 則" "
2 分，很糟糕；85 則評論中有 2 則" "

7.8/10

整潔度

8.0/10

員工素質

7.4/10

設施服務

7.8/10

住宿環境和硬體

7.8/10

環保程度

評論

4/10 不太好

Alfred，Hong Kong

喜歡：客房舒適度
不喜歡：員工素質
嚇死人的衛生
已多次入住這酒店，想不到發現堂堂美國品牌酒店是拿旅客的毛巾洗刷馬桶，跟美國在中國設立的快餐食品供應一樣, 只管賺錢，死活由你。Has repeatedly stay at this hotel, find dignified American brand hotel is to take passengers towel wash toilet, same with the American set up snack food supply in China, like just to make money and never care the other countries people healthy.

8/10 不錯哦

Lau Siu Kai，Hong Kong

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
很好的服務
整體說這是相當好的酒店，服務更是值得一讚。

8/10 不錯哦

Jia，Jakarta

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
有点旧
装修有点旧，短时住下还可以。

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質和住宿環境和硬體
Very good
於 2023 年 3 月住了 28 晚

10/10 有夠讚

Muhammad

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very good hotel this is
於 2023 年 3 月住了 28 晚

4/10 不太好

真實旅客

商務旅客
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 4 月住了 1 晚

4/10 不太好

WING MING

商務旅客
不喜歡：整潔度、設施服務和住宿環境和硬體
Linen was dirty and stained. Hotel room is poorly maintained. Cannot live up to 5 star hotel standard.
於 2023 年 1 月住了 2 晚
Nisa 於 2023年2月4日回覆
Dear Wing Ming, Thank you for taking the time to share your feedback. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely, Nisa A.H Asst. FO ManagerNovotel Balikpapan

8/10 不錯哦

John

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Although a little bit tired, an excellent hotel with friendly staff and is great value for money.
於 2022 年 10 月住了 4 晚
Nisa al haq 於 2022年11月4日回覆
Dear Mr. John,Thank you for taking the time to send us feedback of our property. We are so happy to hear that you enjoyed your time at Novotel Balikpapan. Our goal is always to exceed your expectations! If there's anything we can help you with during your next visit, please don't hesitate to let us know.Sincerely,Nisa al haqNovotel Balikpapan

6/10 一般般

Puji

於 2022 年 9 月住了 1 晚
Nisa al haq 於 2022年11月4日回覆
Dear Ms.Puji,Thank you for taking the time to send us feedback of our property. We are so happy to hear that you enjoyed your time at Novotel Balikpapan. Our goal is always to exceed your expectations! If there's anything we can help you with during your next visit, please don't hesitate to let us know.Sincerely,Nisa al haqNovotel Balikpapan

6/10 一般般

Rolf，Castro Valley

團體旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
Had to change rooms as bed wa s not 2 twins.
於 2022 年 8 月住了 1 晚
Nisa al haq 於 2022年8月18日回覆
Hi Rolf, thank you for your message. the change of room type is based on availability upon arrival. Hope this will answer your question. Sincerely, Novotel Balikpapan

10/10 有夠讚

SEUNGBEOM

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 1 月住了 1 晚
Nisa 於 2022年2月8日回覆
Dear Seungbeom, Thank you for sharing your feedback. We are glad to know your recent experience was quite positively. Hope to welcome you back at Novotel Balikpapan in the nearest future. Sincerely, Nisa al haq Asst. Revenue Manager

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Good hotel, good food. Good location. All is well i love
於 2020 年 7 月住了 1 晚
Nisa al haq 於 2022年8月18日回覆
Dear Mr. Muhammad, Thank you for taking the time to send us feedback of our property. We are so happy to hear that you enjoyed your time at Novotel Balikpapan. Our goal is always to exceed your expectations! If there's anything we can help you with during your next visit, please don't hesitate to let us know.

8/10 不錯哦

真實旅客

商務旅客, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very good Location, so many streetfood nearby. All perfect
於 2020 年 5 月住了 27 晚
Nisa al haq 於 2022年8月18日回覆
Dear Jum, Thank you for taking the time to send us feedback of our property. We are so happy to hear that you enjoyed your time at Novotel Balikpapan. Our goal is always to exceed your expectations! If there's anything we can help you with during your next visit, please don't hesitate to let us know.

10/10 有夠讚

Firman，Smd

情侶出遊, 商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I like the pool and the foods. Everrything all is well
於 2020 年 5 月住了 27 晚
Nisa al haq 於 2022年8月18日回覆
Dear Mr. Firman, Thank you for taking the time to send us feedback of our property. We are so happy to hear that you enjoyed your time at Novotel Balikpapan. Our goal is always to exceed your expectations! If there's anything we can help you with during your next visit, please don't hesitate to let us know.

8/10 不錯哦

Jane

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Baik
於 2020 年 3 月住了 1 晚
Nisa al haq 於 2022年8月18日回覆
Dear Jane, Thank you for taking the time to send us feedback of our property. We are so happy to hear that you enjoyed your time at Novotel Balikpapan. Our goal is always to exceed your expectations! If there's anything we can help you with during your next visit, please don't hesitate to let us know.

10/10 有夠讚

Torbjørn

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Nothing to complain about
Beautifully hotel with a nice breakfast. I have always been a bit provoked by hotels asking ut to save environment by conserving on towels.On this hotel they seemed more serious having replaced all plastic water bottles by glass jug, and multiple water dispensers in the corridor. Easy checkin and check out and no issues with anything. The best hotel visted on this two week roundtrip in Asia and Australia .
於 2019 年 11 月住了 2 晚
Nisa al haq 於 2022年8月18日回覆
Dear Tobjorn, Thank you for taking the time to send us feedback of our property. We are so happy to hear that you enjoyed your time at Novotel Balikpapan, and very appreciate for the understanding about reducing single use plastic. Our goal is always to exceed your expectations! If there's anything we can help you with during your next visit, please don't hesitate to let us know.

8/10 不錯哦

Hendry

喜歡：整潔度和客房舒適度
於 2019 年 9 月住了 1 晚

6/10 一般般

Roar

不喜歡：住宿環境和硬體
Redo me
Worn out hotel
於 2019 年 7 月住了 1 晚
Zulfa Roslani 於 2019年8月2日回覆
Dear Roar, Thank you for your feedback on your stay with us, and please allow us to apologize for the inconvenience you encountered. You will be pleased to know that we are on process to renovate our rooms and as well other areas such as restaurant as it remains a key focus of our commitment to guests in providing new and exciting experiences. Please do let me know directly on your next planning, and I will be please to facilitate your stay. gmsec@novotelbalikpapan.com We would like to thank you for choosing to stay at Novotel Balikpapan and we hope your next visit will be as pleasant as the previous one. Regards, Zulfa Roslani Executive Secretary & Marcomm

6/10 一般般

Junwon

영수증
영수증을 메일로 보내주세요
於 2019 年 7 月住了 1 晚

4/10 不太好

真實旅客

商務旅客
喜歡：員工素質
不喜歡：整潔度、設施服務和住宿環境和硬體
Facilities and rooms are in disrepair. Non-smoking room is filled with tobacco smell. Room is incredibly cold. Travelers also need to be warned of the SPA on 2nd floor - paid for 90 mins but ended after 55 — dishonest practice and low quality materials were used. Face was swollen for one week after that. The only asset is hotel staff.
於 2019 年 7 月住了 5 晚
Zulfa Roslani 於 2019年7月25日回覆
Dear Anonymous, Thank you very much for sharing your sentiments regarding your recent stay. Your very detail feedback regarding our room conditions were much appreciated, You will be pleased to know that we are step by step on process to renovate our rooms and some floor we process switch into non smoking room. It remains a key focus of our commitment to guests in providing new and exciting experiences. I took good notes on your SPA experience and already raise the issue with Martha Tilaar as a operator Salon and SPA in Novotel Balikpapan. We're waiting for your next visit to Novotel Balikpapan in the near future. Warm regards, Zulfa Roslani Executive Secretary & Marcomm

8/10 不錯哦

真實旅客

情侶出遊
喜歡：員工素質和設施服務
Schönes grosses Zimmer. Das Restaurant wie auch die Lounge leider ein bisschen heruntergekommen.
於 2019 年 5 月住了 1 晚
Zulfa Roslani 於 2019年7月24日回覆
Dear Anonymous, Many thanks for taking the time to share your feedback, thanks for the great rating and compliments to the team that I will share to them. You will be pleased to know that we are step by step on process to renovate our restaurant, it remains a key focus of our commitment to guests in providing new and exciting experiences. I really hope that you will give us a change to serve you better in the future and I will ensure that your next experience will be more comfortable, happier & feel welcome. Feel free to share with me your next plan that I can assist on the booking gmsec@novotelbalikpapan.com We're waiting for your next visit to Novotel Balikpapan in the near future. Warm regards,

8/10 不錯哦

Poay Sim

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great Stay
Hotel is about 20 minutes taxi drive from Sepinggan International Airport. My room got full view of the sea. Hotel is about 10 minutes to the beach and many pubs line the beach. Hotel is also 10 minutes walk to Plaza Balikpapan for shopping. Hotel Lobby is modern and check in a breeze with English speaking staff. Room is big and clean, wifi is fast. There are a lot of varieties in breakfast buffet, with local and western selection.
於 2019 年 2 月住了 2 晚
Nisa al haq 於 2022年8月18日回覆
Dear Poay Sim, Thank you for taking the time to send us feedback of our property. We are so happy to hear that you enjoyed your time at Novotel Balikpapan. If there's anything we can help you with during your next visit, please don't hesitate to let us know.

10/10 有夠讚

真實旅客

喜歡：整潔度、住宿環境和硬體和客房舒適度
시내중심가에 위치한 괜찮은 호텔 와이파이 속도 양호 호텔에서 가까운거리에 쇼핑몰등이 있고 해변이 가까워 Sea Food음식점도 이용이 쉽고 맛도 양호
於 2019 年 1 月住了 1 晚
Zulfa Roslani 於 2019年1月31日回覆
Dear Anonymous, We very much appreciate your comments regarding your stay at Novotel Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zulfa Roslani Executive Secretary & Marcomm

2/10 很糟糕

Y

不喜歡：員工素質
受付の態度が悪い。禁煙を予約したのに喫煙しかないとの一点張り。詫びることもなく淡々と対応。 すごく不快な思いをした。
於 2018 年 12 月住了 1 晚
Zulfa Roslani 於 2019年1月9日回覆
Dear Y, Greetings from Novotel Balikpapan! First of all, Thank you for coming all the way to Novotel Balikpapan. Please accept our heartfelt apology of your disatisfaction We appreciate your concern related of our the way our team welcoming you. Your concern has been duly noted and we have already begun the process of rectifying issue to give you a better experience . Please do not hesitate to let us know should you have planned your next stay at Novotel Balikpapan, Thank you for staying at the Novotel Balikpapan and we hope that you will consider us for your next trip! Sincerely, Zulfa Roslani Marketing Communication

6/10 一般般

真實旅客

喜歡：員工素質和客房舒適度
Expected a little more
Pros: 1. Downtown location 2. View Cons: 1. No hand towels. 2. Bathwater came out muddy yellow. 3. Jacuzzi pool can benefit from cleaning
於 2018 年 10 月住了 1 晚

10/10 有夠讚

Michele，New Zealand

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice hotel with great facilities
Nice hotel close to the centre of town with great facilities
於 2018 年 8 月住了 1 晚

8/10 不錯哦

真實旅客

喜歡：員工素質
不喜歡：整潔度
Good location, but hotel needs update
Great location! Hotel needs to be updated and rooms need to be cleaner
於 2018 年 8 月住了 2 晚

4/10 不太好

han，sg

不喜歡：整潔度和客房舒適度
Hotel located on top of hill
Room cleaning service did not do a good job, room still messy when we came back, food is tasteless, minibar is empty and mineral water is chargeable...
於 2018 年 8 月住了 2 晚

10/10 有夠讚

Hitoshi

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
快適な滞在
近隣にシーフードレストランやバーがあり、ホテルは生活で、スタッフは親切で快適に利用できました。
於 2018 年 6 月住了 2 晚

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

6/10 一般般

HENRY

喜歡：員工素質
Gym’s equipment poorly maintain and the air was smelly. The room slightly dusty and the linen got so many stains.

6/10 一般般

真實旅客

於 2018 年 1 月住了 1 晚

8/10 不錯哦

Ian

喜歡：整潔度、員工素質和客房舒適度
Good experience.
Initially the room was not very good, the shower did not work and we did not have the sea view requested. But once pointed out it was quickly dealt with and we were moved to a very nice room. The staff were always extremely helpful and wanted to help wherever possible. Overall a very positive experience.
於 2018 年 1 月住了 6 晚

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Poor Reservation syatem
I had problem during check In , The hotel provided "Smoking Room" to me , even my Booking confirmation said "Non-Smoking Room" . The hotel said the room is not available !! (actually it's already 5.30 pm.. How come ?) , Finally they changed the room for me after I insisted not to accept Smoking Room ( As I 've got Allergy for smoking smell) , But this check in took me 30 Minutes .
於 2017 年 8 月住了 1 晚

8/10 不錯哦

Kwong Tat

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Good location and close to airport.
於 2017 年 5 月住了 2 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
해변이 보이는 뷰가 좋은 호텔
2박을 출장으로 묶으면서 호텔 위치가 좋아 만족했음. Room upgrade를 해주어 넓고 좋은 시설의 방에서 머물 수 있어 좋았습니다. 향후 출장시에도 이용할 생각입니다.

8/10 不錯哦

Rah，Balikpapan

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Affordable to stay
시설은 좋았으나 베게에서 좀 냄새가 났음. 그리고 수압이 좀 안좋았으나 전반적으로 만족함. 향후 출장시에도 이용할 계획...

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

8/10 不錯哦

Didi

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Hotel yg cukup nyaman,bersih dan lobby yg luas dan nyaman hanya saja kualitas air di kamar mandi perlu diperbaiki karena bau kaporit sangat menyengat seperti air di kolam renang.

6/10 一般般

Cucu Mutiara，Jakarta

Hotel is a bit tired.
Hotel is a bit tired. Lobby needs more lighting. Staffs are friendly and helpful.
General Manager 於 2016年9月6日回覆
Dear Cucu Mutiara, Thank you for sharing your feedback. We are glad to know your recent experience was quite positively. We will share your comment to the team to see the improvement we could do. Hope to welcome you back at Novotel Balikpapan in the nearest future. Regards, Jurice Elviera M. Front Office Manager

2/10 很糟糕

真實旅客

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Dirty sheets and little care about cleanliness
Not good at all. Stained sheets on both separate days I stayed. It takes a little bleach to correct these. The toilet flooded leaving faeces everywhere. Took them almost an hour to clean it. The hotel seems not to care about cleanliness and presentation. The basics should be right. It is a reminder to the managers and Accor group to get their hotel in order. If not they should charge less because the public are not as stupid as they think.
General Manager 於 2016年8月26日回覆
Dear Sir, It is definately not acceptable the way we treated you on your last visit, the necessary action has been taken. I would like to apologies to you personally as the General Manager and want to ensure that your next visit will be a proper "Feel Welcome" I thank you for bringing all the points to our attention and we will do the necessary as mentioned. Neil Gow General Manager

6/10 一般般

JIN SU

喜歡：員工素質
Dear Jin Su, Thank you for the rating. If you could assist us with the specific comment, we would be happy to review. Regards,

10/10 有夠讚

Suk Yong，Seoul

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
가격대 성능비 최고
출장으로 잡은 호텔인데, 가격대비 전반적으로 만족스러웠습니다. 최신 호텔이 아니라 좀 낡았지만 괜찮은 수준의 호텔 시설이었고, 직원들도 친절했습니다. 가까운 거리에 여행사이트에서 1위한 음식점도 있고, 10분 정도 걸어가면 가장 유명한 몰도 가까웠습니다. 저렴한 가격에 비해 훌륭한 호텔입니다.
Elviera 於 2016年7月2日回覆
Dear Mr. Suk Yoing, Thank you for your comment, it was a pleasure for us received positive feedback like this. I will share your comment to our team. I'm sure that this will motivating us in giving good services all the time. We wait your next visit to Novotel Balikpapan. Regards, Jurice Elviera M. Front Office Manager

6/10 一般般

dewi，indonesia

喜歡：住宿環境和硬體和客房舒適度
kamar lebar..cocok untuk keluarga
cuma sy kecewa dgn pesanan di expedia.co.id...di web harga termasuk breakfast ttp di hotel tidak....dan pihak expedia berjanji akan di ganti setelah cek out....tetapi sampe skrg belum ada tanggapan..pdhl bill sdh di email

10/10 有夠讚

Lourine，Bali Indonesia

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Perfect location
So enjoyable stay.nice food,friendly and polite staffs,great facility.enjoyed the swimming pool and gym.perfect place for seminar or conference.the price is reasonable.
Elviera 於 2015年10月30日回覆
Dear Lourine, Thank you for sharing your feedback. It is a pleasure for us to know that you enjoyed your stay at Novotel Balikpapan. Waiting to welcome you back. Sincerely, Jurice Elviera M. Front Office Manager

10/10 有夠讚

Vishal，Mumbai

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice Hotel
Nice Hotel with humble staff.... Will definitely stay at Novotel in my next visit !!!
Elviera 於 2016年1月2日回覆
Dear Vishal, Thank you for sharing your experience at Novotel Balikpapan. it is a pleasure for us to know that you were happy when stayed at our hotel. Hope to see you again in the near future. Sincerely, Jurice Elviera M. Front Office Manager

6/10 一般般

真實旅客

喜歡：員工素質
a once nice hotel
The hotel is outdated. Hairdyer is old. Called and the housekeeping department to send a better one. Didn't arrive until my hair got dry and time to check out.

4/10 不太好

真實旅客

不喜歡：員工素質和客房舒適度
Disappointed
I've reserved non-smorking room but ... I was son disappointed.

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice Trip and Nice hotel staff
This is second time for me stay in Novotel balikpapan. Good place, nice staff, and wonderful view.

8/10 不錯哦

Guy，Stinson Beach

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Good business hotel
I have stayed here many times. It is the best higher quality hotel for the price in Balikpapan and there are many good restaurants and street food options within walking distance. Breakfast and booze are overpriced, but they make a good latte.