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凱藝套房飯店的評分

2.5 out of 5
凱藝套房飯店
2210 West Main St., Artesia, NM

評論

8.4

非常好

10 分，有夠讚；64 則評論中有 39 則" "
8 分，不錯哦；64 則評論中有 8 則" "
6 分，一般般；64 則評論中有 9 則" "
4 分，不太好；64 則評論中有 3 則" "
2 分，很糟糕；64 則評論中有 5 則" "

8.4/10

整潔度

8.6/10

員工素質

9.2/10

設施服務

8.4/10

住宿環境和硬體

8.6/10

環保程度

評論

10/10 有夠讚

Debra

情侶出遊, 寵物同遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Clean, quiet, pet friendly.
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Julio

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very Clean.
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Katia

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice service and comfortable room!
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Kaitlynn

於 2024 年 3 月住了 3 晚

2/10 很糟糕

Andres

親子旅遊
不喜歡：整潔度和住宿環境和硬體
Very dirty hallway smelled like piss very disgusting

10/10 有夠讚

Ishmail，Elkridge

喜歡：整潔度、員工素質和住宿環境和硬體
I really enjoyed our stay here. Well first let’s start with this, Artesia NM does not really have much to do or see. Hence the 2 stars for area around the property. However, when it comes to the staff, they were very accommodating and we had no issues with them. Other than the hallway carpet which smells like wet dog (probably because of guests not controlling their pets), the room was clean and fresh. My only gripe was missing breakfast this morning. We got in during the weekend so we were told breakfast was 7-10am. We assumed it was every day but it turns out during the week it ends at 9am. Even though it was posted up, maybe please let guests know. We sometimes do not read. I did get a courtesy late checkout and Bonnie was kind enough to print over 50 pages of work for me because they don’t have an office area. I actually just booked another night with them since I missed my flight.
於 2024 年 2 月住了 3 晚

10/10 有夠讚

Robbyn

於 2024 年 2 月住了 1 晚

10/10 有夠讚

María

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I dint ask for her name but the lady that was serving breakfast deserves a pay raise 🙏
於 2024 年 2 月住了 3 晚

8/10 不錯哦

PIERRETTE

喜歡：整潔度、員工素質和住宿環境和硬體
Enjoyable stay
於 2024 年 1 月住了 3 晚

8/10 不錯哦

ralph

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 1 晚

8/10 不錯哦

Daniel

於 2024 年 1 月住了 1 晚

10/10 有夠讚

Joshua

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚

10/10 有夠讚

Rodney

喜歡：整潔度、員工素質和設施服務
Nothing else
於 2024 年 1 月住了 1 晚

10/10 有夠讚

Ariane

喜歡：整潔度、員工素質和住宿環境和硬體
Everything was really good, except for the acoustics, I could hear the other room really well.
於 2024 年 1 月住了 1 晚

4/10 不太好

Rolando

於 2023 年 12 月住了 1 晚
Quality Inn Staff 於 2024年1月11日回覆
Thank you for taking the time to give us your feedback on your recent stay here we are sorry to hear you were not happy with your stay, we will look into the issues. Thank you

10/10 有夠讚

Scott，Alamogordo

於 2024 年 1 月住了 1 晚

10/10 有夠讚

Camilo

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Wasn't warned or expected a deposit on the room. They did wave it for us. The beds were clean and comfy. The bathroom was nice. Overall a very comfortable stay for the price.
於 2024 年 1 月住了 1 晚
Quality Inn Staff 於 2024年1月11日回覆
Thank you for giving us the feedback on your recent stay here with us and we are sorry about the deposit we just started this process. But happy to hear you enjoyed the rooms and your stay. Thank you

10/10 有夠讚

Alyssa

於 2023 年 12 月住了 3 晚
Quality Inn Staff 於 2024年1月11日回覆
Thank you for your feedback!

10/10 有夠讚

Andres，Miami

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 1 晚
Quality Inn Staff 於 2024年1月11日回覆
Thank you for your feedback!

10/10 有夠讚

George

寵物同遊, 家庭旅遊
Very enjoyable stay. Clerk at front desk was over-the-top an outstanding person.
於 2023 年 12 月住了 1 晚

10/10 有夠讚

Ramakrishna

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
New buildings, everything looks neat and new. Very clean bath rooms, neat beds. I liked it the best among all the hotels I stayed so far. Breakfast is simple but its a quality food.
於 2023 年 12 月住了 1 晚

8/10 不錯哦

Tom

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚
Quality Inn Staff 於 2024年1月11日回覆
Thank you for your rating!

10/10 有夠讚

Yeona，Fort Worth

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 1 晚
Quality Inn Staff 於 2024年1月11日回覆
Thank you for your feedback

6/10 一般般

Jannette

於 2023 年 12 月住了 2 晚

2/10 很糟糕

Sonya

不喜歡：整潔度、住宿環境和硬體和客房舒適度
The place stinks the carpets were dirty and the stairway smelled like cat urine I didn’t end up staying
於 2023 年 12 月住了 1 晚

6/10 一般般

Tim

喜歡：整潔度和員工素質
於 2023 年 12 月住了 1 晚
Quality Inn Staff 於 2024年1月11日回覆
Thank you for your feedback

4/10 不太好

W

團體旅遊
Breakfast was good but coffee was empty & containers very small so not enough coffee for guests. Night staff for check-in not very personal & welcoming. More concerned w her cell phone than me checking in.
於 2023 年 12 月住了 1 晚

6/10 一般般

prerana

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very clean property and it feels newly built. Breakfast was not good compared to other quality inn properties that I have stayed at. Rooms are beautiful and have wide windows, pristine clean.
於 2023 年 11 月住了 1 晚

2/10 很糟糕

carlos

家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
THE PLACE WAS DIRTY AND THE RUG STINK AS DOG PEE
於 2023 年 11 月住了 6 晚
Quality Inn Staff 於 2024年1月11日回覆
Thank you for your feedback! We have addressed issues.

6/10 一般般

Stacey

家庭旅遊
不喜歡：整潔度
Property is pretty beat up. Surprised at the rating it has. Would not stay here again.
於 2023 年 11 月住了 1 晚

8/10 不錯哦

Mitchell

喜歡：員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 1 晚
Quality Inn Staff 於 2024年1月11日回覆
Thank you for your feedback

10/10 有夠讚

Rafael

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
All as expected!
於 2023 年 10 月住了 1 晚
Quality Inn GM 於 2023年10月31日回覆
Thank you for taking the time to give us a positive feedback on your recent stay here with us, we really appreciate it and we try our best to make every guest feel at home when they are here. Hope to see you for your future lodging needs.

6/10 一般般

Margo

家庭旅遊
Ok if you need a bed
We booked and paid through hotels.com app. When we arrived they required an additional $100 deposit. They said if we paid cash, they would refund it upon checkout; if we put it on a card, there would be a delay for the credit to be issued. It’s a 2-story hotel with NO ELEVATOR. So, if you get booked on the 2nd floor, have fun hauling your luggage up the stairs. We booked a room for two and they supplied us with enough towels for one person. Of course, you’re welcome to run up and down the stairs to ask for more. Be sure to fill your ice bucket while you’re down there because there’s no ice machine on the 2nd floor. Also take note that the water in Artesia is VERY HARD. The tiny bottle hotel conditioner won’t help your hair, so bring your hair conditioner if you plan to use that water to wash your hair.
於 2023 年 10 月住了 2 晚
Quality Inn Staff 於 2023年10月25日回覆
Thank you for taking the time to give us a feedback on your recent stay here with us, Yes unfortunately this hotel dose not have elevators just stairs. Deposit its a new to us for getting an incidental fee upon check-in And we are sorry about the hard water here in this town as well. We will bring your input on the conditioner to possibly get a bigger size in the bathroom accessories. Thank you again for your feedback we work hard to keep our guest happy as possible during stay.

10/10 有夠讚

Daijah

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 2 晚
Quality Inn Staff 於 2023年10月25日回覆
We appreciate you taking the time to give us an positive feedback on your stay here with us, we are happy to hear everything was good with your stay and hope to see you again when you return to the area.

6/10 一般般

Jess

不喜歡：員工素質
I booked/paid for my room through Expedia. 1. Upon arrival, there was no one at the desk. I rang the bell. A few minutes passed and then someone from the dining area (friend, I assume) went to get someone. When the lady came out she didn’t greet me in any way, not even a “Hello”. I told her I had a reservation and handed her my id and cc. 2. She took them and said she’d be right back. She was gone 15 minutes . I had to ask her friend to go get her. 3. When the rep came back, she was incredibly rude and demanded the ID’s of everyone in the vehicle and said a $100 deposit was required to which I complied, but neither of these were mentioned on Expedia when I booked. 4. Over the course of completing the check-in, she proceded to tell me 6 different times that the rooms were nonsmoking and I wont get my deposit back if I smoke in the room. SIX warnings. I DON’T EVEN SMOKE and she was hatefully repeating herself as if she was getting paid a commission for each warning. 5. When I advised her that there were errors in my home and email addresses, she was snotty and told me she put in exactly what was on my ID. An extremely poor attitude and now being arguementative over HER typos in MY personal information. 6. This woman spoke to me in a condescending tone the entire time I was at the desk and then on exit, she yells to warn me about having the key next to my phone. The room was nice, but I guarantee your return customer count will go down if you keep this employee.
於 2023 年 9 月住了 1 晚
Quality Inn Staff 於 2023年10月25日回覆
Thank you for taking the time to give us your feedback on your stay, we will look further into this.

6/10 一般般

Karina

喜歡：員工素質
不喜歡：整潔度
於 2023 年 9 月住了 2 晚
Quality Inn Staff 於 2023年9月29日回覆
Thank you for taking the time to give us your feedback! We very much appreciate it.

10/10 有夠讚

Jacqueline

商務旅客
喜歡：整潔度、住宿環境和硬體和客房舒適度
Can't Wait To Visit Artesia Again...
I really enjoyed my stay. I especially loved the decor, the paint color on the wall was incredible. I would really love to know the name of the paint so that I can update the wall color in my home. Bonnie was the staff member who checked me in, and she was amazing! Would I recommend this hotel to my friends, family, and coworker...You bet I would! Guaranteed 100%!
於 2023 年 9 月住了 1 晚
Quality Inn GM 於 2023年9月29日回覆
Thank you for taking the time to give us your feedback on your stay here with us recently, we are happy to hear you enjoyed everything about it. We were recently fully renovated and we are loving the new colors and glad to hear our guest are as well. It is so great to hear our customer service was amazing during your stay. We very much appreciate it on recommending us to all your family and friends. and cant wait to see you on your next visit here to Artesia.Thank you again!

8/10 不錯哦

Frenda

於 2023 年 9 月住了 1 晚
Quality Inn Staff 於 2023年10月25日回覆
Thank you for rating your stay here with us we appreciate you taking the time to do so.

10/10 有夠讚

Eric

於 2023 年 8 月住了 1 晚
Quality Inn Staff 於 2023年9月29日回覆
Thank you for taking the time to give us your feedback on the stay you had here with us, We very much appreciate it.

10/10 有夠讚

Lucia

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Good over all
於 2023 年 8 月住了 1 晚
Quality Inn Staff 於 2023年8月25日回覆
Thank you for taking the time to give us your feedback on your visit here with us, we are glad to hear you enjoyed your time here. We work hard to keep our guest happy and welcomed during their stay. Thank you

10/10 有夠讚

Veronica

喜歡：整潔度、員工素質和住宿環境和硬體
Everything
於 2023 年 6 月住了 1 晚
Quality Inn Staff 於 2023年8月25日回覆
Thank you for your feedback we do appreciate you

10/10 有夠讚

Tanty

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Everything good!
於 2023 年 7 月住了 1 晚
Quality Inn Staff 於 2023年8月25日回覆
Thank you for your positive feedback

2/10 很糟糕

Lucia

不喜歡：員工素質和住宿環境和硬體
Breakfast was cold and pool was broken and no one notified me.
於 2023 年 7 月住了 1 晚
Quality Inn Staff 於 2023年8月25日回覆
Thank you for taking the time to give us a review on your visit here with us, We are sorry for some not good experience during your time here. We will are sorry about the pool we are hoping in future to have it up and going. We will certainly address the breakfast right away for the cold items on the food section. Thank you

6/10 一般般

Brandi

情侶出遊
喜歡：整潔度和員工素質
We booked this hotel for the pool, it was empty and not working - please advertise that for folks. Outside door keys didn’t work to get in.
Hotel Staff 於 2023年7月12日回覆
Thank you for taking the time to give us your feedback on your recent stay here with us, we are sorry about the pool issue we are working to get this issue fixed so guest can enjoy the pool in the hot weather. And we will look into the key asap. Thank you again

8/10 不錯哦

Sherry

喜歡：整潔度和員工素質
The staff were kind and helpful. I was able to check in early. Do my laundry. The room was very large and the patio was nice. The free full breakfast was convenient.
於 2023 年 7 月住了 1 晚
Hotel Staff 於 2023年7月12日回覆
Thank you for your positive feedback on your recent stay here with us, we are happy to hear you enjoyed everything about our hotel. We try to accommodate to our guest as much as possible during their time here with us. Thank you again

10/10 有夠讚

Francis

寵物同遊, 家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Good size rooms with comfortable beds and pillows! The woman at check in was so friendly too!
於 2023 年 7 月住了 1 晚
Hotel Staff 於 2023年7月12日回覆
We want to thank you for taking the time to give us your feedback for your recent stay you had with us. We strive to keep our guest happy and make them feel at home. We are pleased to hear you enjoyed the spacious room and we can deliver good customer service to our guest. Thank you again

6/10 一般般

Cristina

親子旅遊
喜歡：員工素質
We had no issues with staff. They were friendly. The only issue was with the smell in the hallways. It smelled like urine. The ac in the room was off. The room temperature read 87 degrees.
Quality Inn Staff 於 2023年6月28日回覆
Thank you for taking the time to give us your feedback on the recent stay you had with us. We will address the issue in you had mentioned. We work hard to keep our guest happy during their stay here with us.

10/10 有夠讚

Veronica

喜歡：整潔度、員工素質和住宿環境和硬體
N/A
於 2023 年 6 月住了 1 晚
Quality Inn Staff 於 2023年6月28日回覆
We appreciate you taking the time to rate up on your recent stay here with us.

10/10 有夠讚

Diane

於 2023 年 6 月住了 1 晚
Hotel Staff 於 2023年7月12日回覆
Thank you for your Feedback

10/10 有夠讚

Asher

於 2023 年 5 月住了 1 晚
Quality Inn Staff 於 2023年6月28日回覆
Thank you for giving us feedback on your stay here with us, we appreciate it.