住宿設施服務

貝斯特韋斯特艾利斯修爾住宿飯店的評分

2.5 out of 5
貝斯特韋斯特艾利斯修爾住宿飯店
1350 S Business Highway 281, Alice, TX

評論

8.0

非常好

10 分,有夠讚;128 則評論中有 52 則" "
8 分,不錯哦;128 則評論中有 42 則" "
6 分,一般般;128 則評論中有 19 則" "
4 分,不太好;128 則評論中有 2 則" "
2 分,很糟糕;128 則評論中有 13 則" "

8.4/10

整潔度

8.4/10

員工素質

7.8/10

設施服務

8.2/10

住宿環境和硬體

7.8/10

環保程度

評論

10/10 有夠讚

John

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Clean room, good breakfast, easy check-in.
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月19日回覆
Hello John,We are pleased to hear that you found your room clean, enjoyed our breakfast, and had a seamless check-in process. Your feedback is appreciated and we hope to welcome you back in the future for another positive experience.

10/10 有夠讚

Alejandro

喜歡:整潔度、員工素質和住宿環境和硬體
Nice place
於 2024 年 3 月住了 1 晚
Manager 於 2024年4月1日回覆
Hello Alejandro,We are pleased to hear that you found our hotel to be a nice place to stay. Your feedback is valuable to us for future improvements. Please feel free to contact our management team directly for any further assistance.

8/10 不錯哦

Ernesto

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The rooms were ok, but a little noisy outside. Beds were nice and firm. They had a good hot breakfast. The hotel was not on the main street where all the restaurants and convince stores were. Hotel was along an industrial area.
於 2024 年 3 月住了 1 晚
Manager 於 2024年4月1日回覆
Hello Ernesto,We appreciate your feedback on our room comfort and breakfast offerings. Our location is chosen for its peaceful surroundings and easy access to local businesses. We hope you had a pleasant stay overall and thank you for choosing our hotel for your accommodation needs.

2/10 很糟糕

Pat Torres

不喜歡:整潔度和住宿環境和硬體
Dirty room and bathroom. Gnats in the room. The room smelled horrible. I felt safe due to the door not shut all the way, people passing by can see inside the room through due to door not shutting completely. Bed VERY uncomfortable. Wouldn’t recommend to anyone.
於 2024 年 3 月住了 2 晚
Manager 於 2024年3月14日回覆
Hello Pat Torres, We appreciate you sharing your feedback with us. We take all guest concerns seriously and will address these issues accordingly. Our team is committed to providing a comfortable and enjoyable stay for all guests. Thank you for bringing this to our attention.

6/10 一般般

Angie

家庭旅遊
不喜歡:員工素質
The in-room whirlpool/jacuzzi was really nice but the hotel is pretty old and needs some TLC. Front office staff was not friendly in the least --pretty much seemed disinterested in our business. It was quiet and served its purpose for the weekend but not sure I'd choose this hotel again.
於 2024 年 2 月住了 2 晚
Manager 於 2024年2月9日回覆
Hello Angie,We're glad to hear that you enjoyed our in-room whirlpool/jacuzzi during your stay. We apologize if you felt that the hotel appeared old and in need of some attention. Our team strives to provide a comfortable and pleasant experience for all our guests. We appreciate your feedback and will use it to make improvements. We hope to have the opportunity to welcome you back in the future.

6/10 一般般

真實旅客

家庭旅遊
喜歡:整潔度
不喜歡:住宿環境和硬體和客房舒適度
Refrigerator in room with too nosey and door would not close properly a couple of times when I was leaving
於 2024 年 1 月住了 2 晚
Manager 於 2024年1月10日回覆
Dear Guest,Thank you for sharing your feedback regarding the refrigerator in your room. We apologize for any inconvenience you experienced with its noise and the door not closing properly. We appreciate you bringing this matter to our attention and we have notified the appropriate team to ensure this is addressed. We strive to provide a comfortable stay and hope to have the opportunity to welcome you back in the future.

2/10 很糟糕

Darren,Poteet

於 2024 年 1 月住了 2 晚
Manager 於 2024年1月28日回覆
Hello Darren,We apologize for any dissatisfaction you may have experienced during your stay. We take guest feedback seriously and encourage you to reach out to our hotel directly so that we can address any concerns you may have had. We value your input and strive to ensure all guests have a pleasant stay.

10/10 有夠讚

Neil

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 11 月住了 1 晚
Manager 於 2023年11月21日回覆
Hello Neil,Thank you for leaving us a perfect rating! We appreciate your feedback and are delighted to hear that you had an excellent stay with us. We strive to provide exceptional service and we are glad that we met your expectations. If you have any future travel plans, we would love to welcome you back to our hotel again.

10/10 有夠讚

Victor

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Had a nice peaceful stay, Very clean, quiet, and comfy
於 2023 年 10 月住了 1 晚
Manager 於 2023年10月10日回覆
Hi Victor,Thank you for sharing it is extremely rewarding to know our efforts in providing the best service to our guests are seen and felt. It is our pleasure to provide a clean, comfortable experience for our guests. Thank you for the amazing review and we look forward to serving you again soon.

2/10 很糟糕

真實旅客

商務旅客
不喜歡:整潔度和員工素質
Pésima limpieza, había ácaros en la bañera y pelos
於 2023 年 9 月住了 1 晚
Manager 於 2023年9月8日回覆
Dear Guest, We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質和住宿環境和硬體
The hotel itself was small but clean. I liked the room and it was very quiet as there was not many occupants. The beds were uncomfortable. The pool was clean and water was warm. I kinda got pissed off when I went to office on Sunday morning expecting to eat a continental breakfast and the main lobby doors were locked and a note on the door stating "Unfortunately There will no breakfast today." Mind you, this was a Sunday Morning. When I rang the window bell for service (I had to ring it several times), the office lady stated they were short staffed (they only had 2 workers) and this was the reason for no breakfast being served. Im sorry but the whole hotel maybe had 10 rooms rented out and I sure didnt see the office being overwhelmed by renters because the DOORS WERE LOCKED!! I do feel like this is a false advertisement as I rented there because it said it did supply a continental breakfast. I ended up having to spend more money to buy breakfast down the road...
於 2023 年 8 月住了 1 晚
Manager 於 2023年8月26日回覆
Hello Guest, Your kind review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much for writing such a great compliment regarding our team. Such kind of candid reviews always inspire us. We will share your feedback with our staff members. Waiting to serve you again!

10/10 有夠讚

karen

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 7 月住了 1 晚
Manager 於 2023年7月15日回覆
Hello karen,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

8/10 不錯哦

Keenan

於 2023 年 7 月住了 1 晚
Manager 於 2023年8月2日回覆
Hello Keenan,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

2/10 很糟糕

Yadira

喜歡:員工素質
不喜歡:整潔度和住宿環境和硬體
None
於 2023 年 6 月住了 2 晚
Manager 於 2023年6月24日回覆
Hello Yadira,Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our hotel. Please consider staying with us again so that we can have the opportunity to provide you with a better experience.

8/10 不錯哦

Rosa M

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
I will SureStay here again
Everything was really good for the price. New-ish and clean. Friendly staff.
於 2023 年 6 月住了 1 晚
Manager 於 2023年6月6日回覆
Hi Rosa M,Thank you for your review! I’m glad you find our cleanliness, great value for money and modern accommodation pleasing. We appreciate your patronage and are delighted to be your hotel of choice.

10/10 有夠讚

Dora

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
All was excellent and service was great
於 2023 年 4 月住了 1 晚
Manager 於 2023年4月18日回覆
Hello Dora,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

8/10 不錯哦

Raquel

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Staff was kind, quick and courteous. The area was quiet and clean. Good overall.
於 2023 年 3 月住了 1 晚
Manager 於 2023年4月2日回覆
Hello Raquel,Thank you for your valuable opinion regarding our staff and your comments about our area. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

8/10 不錯哦

真實旅客

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 1 月住了 2 晚
Manager 於 2023年1月20日回覆
Dear Guest,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

2/10 很糟糕

Analuisa

情侶出遊, 團體旅遊
喜歡:整潔度、設施服務和住宿環境和硬體
不喜歡:員工素質
Property was nice but staff is very rude and unprofessional
Manager 於 2022年11月3日回覆
Hello Analuisa,We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas. We are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

8/10 不錯哦

Eloy

親子旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Everything okay
於 2022 年 10 月住了 1 晚
Manager 於 2022年10月24日回覆
Hello Eloy,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel. Please consider staying with us again so that we can have the opportunity to provide you with a better experience.

10/10 有夠讚

BoA

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 10 月住了 1 晚
Manager 於 2022年10月21日回覆
Hello BoA,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

2/10 很糟糕

Desiree

家庭旅遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
They wouldn't allow us to have breakfast in our room.
於 2022 年 9 月住了 1 晚
Manager 於 2022年9月28日回覆
Hello Desiree, Thank you for bringing to our attention your experience and comments regarding your stay. Thank you as well for bringing the breakfast options to our attention. Please know that this will be our top priority as we want to ensure the safety and health of our guests. I hope you will return to give us the opportunity to change your perception of our breakfast and services.

6/10 一般般

Elijah

於 2022 年 9 月住了 1 晚
Manager 於 2022年9月28日回覆
Hello Elijah,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

10/10 有夠讚

Olivia

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 8 月住了 1 晚
Manager 於 2022年8月23日回覆
Hello Olivia, We really appreciate you taking the time to rate your experience with us. Please come stay with us again on your next visit to the area.,

10/10 有夠讚

Antonio

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Extremely friendly front desk service. Clean rooms, and well kept area outside. Worth the stay. I definitely recommend to others.
於 2022 年 7 月住了 1 晚
Manager 於 2022年7月5日回覆
Hello Antonio, Know that your voice is of tremendous importance to us and we value your comments about our area and comments about our service. We hope to see you again in the future. Thank you for your valuable business.

2/10 很糟糕

Alexis

不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 6 月住了 1 晚
Manager 於 2022年6月28日回覆
Hello Alexis, When you checked in, we verified with you that only you would be staying in the guest room. Hotel rules are that only registered guests are allowed to use the swimming pool. 7 cars were parked in front of the pool and about 20-30 people were there whom you called to party. We had to ask them to leave the property as they are not allowed in the property if they haven't rented any rooms. We work hard to provide excellent service to our guests.

6/10 一般般

Rosie

情侶出遊
喜歡:員工素質、設施服務和住宿環境和硬體
Quiet location friendly staff
於 2022 年 5 月住了 2 晚
Manager 於 2022年5月18日回覆
Hello Rosie, We appreciate the time you have taken to bring to our attention your feedback with regards to our staff and location. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

10/10 有夠讚

Ricardo

情侶出遊, 商務旅客
喜歡:員工素質、設施服務和住宿環境和硬體
The staff was friendly and helpful. The room was nice and comfortable. Fair price. I would stay there again.
於 2022 年 4 月住了 2 晚
Manager 於 2022年5月5日回覆
Hello Ricardo, Thank you so much for the incredible rating. We look forward to your next visit!

6/10 一般般

Brittny

喜歡:整潔度、員工素質和住宿環境和硬體
於 2022 年 4 月住了 1 晚
Manager 於 2022年7月14日回覆
Hello Brittny, We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.,

10/10 有夠讚

Agnes

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2022 年 4 月住了 1 晚
Manager 於 2022年7月7日回覆
Hello Agnes, We love hearing that we were able to provide you with such a wonderful experience. Our goal is to provide every guest with an exceptional stay. We look forward to your next stay!

10/10 有夠讚

Sally

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Great service
Thank you for the great service
於 2022 年 2 月住了 1 晚
Manager 於 2022年2月28日回覆
Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our service. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

10/10 有夠讚

Timothy

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Comfortable
The sink stopper didn't work but I was able to open and close it from below so I didn't need to bother them with fixing it while I was there. But I let them know so they could fix it.
於 2022 年 1 月住了 1 晚
Manager 於 2022年2月3日回覆
I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our sink. We hope to someday have another opportunity to host your stay.

8/10 不錯哦

Erlinda

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Friendly, very clean would definitely stay again
於 2021 年 11 月住了 2 晚
Manager 於 2021年11月16日回覆
We appreciate the comments, especially with regards to your opinion of our hotel. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

8/10 不錯哦

Christal

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 10 月住了 1 晚
Manager 於 2021年10月10日回覆
"Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated our hospitality. Your ratings are appreciated, and we hope to have you back again during your next visit to the area!", we thank you for your business and for rating your experience.

8/10 不錯哦

manny

團體旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 9 月住了 2 晚
Manager 於 2021年9月27日回覆
We have high standards of hospitality and service and are always improving. We hope to see you again very soon!,

2/10 很糟糕

Jennifer

不喜歡:員工素質、住宿環境和硬體和客房舒適度
I will not recommend this place to anyone.
The disclosure states that there is a $20 pet fee. That’s fine however when I got here the guy charged me $20 per pet instead of the flat $20 listed. I got here around 3am by the time I tried to lay down after driving for 12 hours. The pillow are like something from the flinstones. The bed is hard and uncomfortable. The curtains do not block out light and the animals weren't helping much either. By the time I got here I was starting to see double from being tired and now I feel like I have hardly slept.
於 2021 年 9 月住了 1 晚
Manager 於 2021年9月25日回覆
I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues and misunderstandings right away. I hope you'll accept our sincere apologies for the lapse in service and inconvenience that you encountered. We do hope that you'll return to see how we are continuously improving to impress our guests more with each visit.

10/10 有夠讚

真實旅客

商務旅客
不喜歡:設施服務
just affordable staying
於 2021 年 6 月住了 1 晚
Manager 於 2021年6月22日回覆
On behalf of our entire staff - thank you for the wonderful rating. We look forward to your next visit!

8/10 不錯哦

真實旅客

商務旅客, 家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Had a great week here !!
於 2021 年 6 月住了 4 晚
Manager 於 2021年6月18日回覆
We appreciate your rating of our hotel and the feedback you have shared pertaining to our hotel. We appreciate you taking the time to share your experience.

10/10 有夠讚

Mary

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 6 月住了 2 晚
Manager 於 2021年6月14日回覆
We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an even superior experience so please come see us again soon!,

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2021 年 6 月住了 1 晚
Manager 於 2021年6月24日回覆
Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

8/10 不錯哦

真實旅客

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Was pretty decent ..
於 2021 年 5 月住了 1 晚
Manager 於 2021年6月1日回覆
Thank you for sharing this experience with us. We truly value you feedback with regards to our hotel. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It was my first time in Texas. The hotel was wonderful. The staff was very attentive and the rates were very affordable and rooms were very clean and comfortable. Honestly hands down the only place to stay in Alice Texas.
於 2021 年 5 月住了 4 晚
Manager 於 2021年5月30日回覆
It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon!

6/10 一般般

真實旅客

於 2021 年 5 月住了 2 晚
Manager 於 2021年6月7日回覆
We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

2/10 很糟糕

真實旅客

情侶出遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I went to Alice for a funeral and my experience with this hotel was disgusting. I will never go to this hotel again and a matter of fact I stayed for the remainder of my stay at OYO which was down the block and it was cheaper and no bed bugs.
於 2021 年 1 月住了 4 晚
Manager 於 2021年3月20日回覆
Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve the guest experience.,

8/10 不錯哦

Gustavo

於 2021 年 2 月住了 1 晚
Manager 於 2021年2月22日回覆
We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.,

8/10 不錯哦

Kelly

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 1 月住了 1 晚
Manager 於 2021年1月15日回覆
On behalf of our entire staff thank you for staying with us and for rating your stay.,

10/10 有夠讚

James,Van Nuys, California

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Excellent facility. Clean and quiet. Nice staff. Well worth the money. An excellent bargain.
於 2020 年 12 月住了 3 晚
Manager 於 2020年12月10日回覆
Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

10/10 有夠讚

真實旅客

於 2020 年 11 月住了 3 晚
Manager 於 2020年11月26日回覆
To see that we were able to provide our guest with such a wonderful experience is the highest compliment we can receive. Thank you so much for sharing!

10/10 有夠讚

Linda

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Good value for the money.
Very nice and clean. Friendly staff.
於 2020 年 10 月住了 1 晚
Manager 於 2020年10月5日回覆
We can't thank you enough for sharing your feedback with regards to our staff. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

8/10 不錯哦

Maria Angela

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Business as usual
It’s good and close to work
於 2020 年 9 月住了 1 晚
Manager 於 2020年10月2日回覆
It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our hotel. Through guest feedback like yours we are better able to enhance guest experience; so thank you.