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伊克諾郊外小屋東的評分

2.5 out of 5
伊克諾郊外小屋東
13211 Central Ave. N.E, Albuquerque, NM

評論

6.4
10 分,有夠讚;400 則評論中有 78 則" "
8 分,不錯哦;400 則評論中有 108 則" "
6 分,一般般;400 則評論中有 83 則" "
4 分,不太好;400 則評論中有 60 則" "
2 分,很糟糕;400 則評論中有 71 則" "

6.8/10

整潔度

7.4/10

員工素質

6.0/10

設施服務

6.4/10

住宿環境和硬體

6.0/10

環保程度

評論

2/10 很糟糕

Nidia

情侶出遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nothing to like about this proerty. No waste baskets, no wash cloths, no towel for feet after shower. Lacking in basic amenities!
於 2024 年 4 月住了 1 晚
Hotel Manager. 於 2024年4月15日回覆
Dear Guest,Thank you for bringing these concerns to our attention. We sincerely apologize for the lack of basic amenities in your room, including wastebaskets, washcloths, and a towel for your feet after the shower. We will address these issues with our team to ensure that they are rectified and do not occur in the future. Our goal is to provide a consistently superior guest experience. I hope that you will try us again.Sincerely,Hotel Manager.

2/10 很糟糕

Alma

不喜歡:整潔度、員工素質和住宿環境和硬體
Place is very duty ,smell bad and look very unsafe
於 2024 年 4 月住了 1 晚
Hotel Manager. 於 2024年4月10日回覆
Dear Alma,Thank you for your stay. I’m very sorry that you were not completely satisfied with your stay here. We’re always working to get better. We take pride in our hotel and in providing a great place to stay for so many guests. Perhaps you will give us another try in the future so we can do a better job of satisfying you. Sincerely,Hotel Manager.

8/10 不錯哦

Pamela

不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We did NOT stay. It was totally Unacceptable. Dirty. Sheers stained. Sink not functional. Unpleasant odors. Area did not feel safe. Pictures were not current. We asked for a full refund (we left after 25 min) but were still charged over $70? Wr are disputing. Expedia has not provided assistance. We are disputing this charge. Expedia should remove this listing. Shame on them!
於 2024 年 3 月住了 3 晚
Hotel Manager. 於 2024年4月2日回覆
Dear Guest,Thank you for staying with us. We deeply apologize for the unpleasant experience you had, which was caused by cleanliness issues and other concerns that affected your overall stay. We’re always working to make the guest experience better than ever before. Nothing is more important to us than a pleasant guest experience. I hope you will try us again soon and see that we’re always changing and improving to serve guests better. Sincerely,Hotel Manager.

2/10 很糟糕

Norma

商務旅客, 團體旅遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Both rooms were dirty, trash in the rooms, no towels, washcloths. Used soaps were left in the bathrooms, the comforters had cigarette burns throughout all of them, no tissue paper… the guy working acted as hi didn’t want to be there and could have cared less. Would not recommend this place.
於 2024 年 3 月住了 1 晚
Hotel Manager 於 2024年3月27日回覆
Dear Norma,Thank you for the stay at our hotel. We are really sorry for the unpleasant experience during your stay. Your review is very important to us. We have noted your comment regarding cleanliness. The housekeeping staff has received additional training in the level of cleanliness required of them as our employees. We will ensure that all rooms are properly checked for cleanliness before checking in the new guest. I hope you will give us another chance to satisfy you the next time you’re in the area.SincerelyHotel Manager

6/10 一般般

Marvin,Wilton

於 2024 年 3 月住了 1 晚
Hotel Manager. 於 2024年4月10日回覆
Dear Marvin,Thank you for the review. It's nice to see that you had an overall pleasant stay. We regret any inconvenience you faced. We shall definitely work on your observations. You can expect a further improved stay next time. Please visit us again.Sincerely,Hotel Manager.

2/10 很糟糕

jennifer

於 2024 年 3 月住了 1 晚
Hotel Manager. 於 2024年4月6日回覆
Dear Jennifer,Thank you for the review. Our apologies for the dissatisfaction.We shall definitely work on your observations.You can expect a further improved stay next time.Please visit us again.Sincerely,Hotel Manager.

2/10 很糟糕

Colton

寵物同遊
不喜歡:整潔度、員工素質和住宿環境和硬體
Cigarette burns in the bedding, no pillow cases, and sticky floors.
於 2024 年 1 月住了 1 晚
Hotel Manager 於 2024年1月29日回覆
Dear Colton,Thank you for taking the time to share your feedback with us. We are really sorry for the unpleasant experience during your stay. Your review is very important to us. We have noted your comment regarding cleanliness. The housekeeping staff has received additional training in the level of cleanliness required of them as our employees. We will ensure that all rooms are properly checked for cleanliness before checking in the new guest.Once again, thank you for bringing these issues to our attention. We value your patronage and hope to have the opportunity to serve you better in the future.SincerelyHotel Manager

2/10 很糟糕

Claudia

不喜歡:整潔度、員工素質和住宿環境和硬體
Hotel Manager 於 2024年1月29日回覆
Dear Claudia,Thank you for the stay at our hotel. I’m terribly sorry that we failed to meet your expectations in some ways and that our efforts to compensate you for your trouble were not enough to satisfy you. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. We’re always working to make the guest experience better than ever before.SincerelyHotel Manager

2/10 很糟糕

Erna

不喜歡:整潔度、員工素質和住宿環境和硬體
The property is dirty the service horrible
於 2023 年 10 月住了 1 晚
Hotel Manager 於 2024年1月29日回覆
Dear Erna,Thank you for the stay at our hotel. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. SincerelyHotel Manager

2/10 很糟糕

Kenneth Craig

不喜歡:住宿環境和硬體
The area felt unsafe. Also we were given towels to take to our room instead of finding them in the room. We couldn’t stay as we had our immune compromised son and we felt it wasn’t real clean
於 2023 年 12 月住了 1 晚
Hotel Manager 於 2024年1月29日回覆
Dear Kenneth Craig, Thanks for being a guest at our hotel. Our apologies for all the inconveniences you had with the stay as mentioned in the review. Our hospitality ensures a nice experience for our guests, but here something has really not worked. It is unfortunate that we could not provide you with a good staying experience which you really deserved. Kindly understand and give us another chance to prove ourselves. Please visit us again.Sincerely,Hotel Manager

4/10 不太好

Jeanine

於 2023 年 12 月住了 1 晚
Hotel Manager 於 2024年1月29日回覆
Dear Jeanine,Thank you for choosing our property.We are very sorry that we did not meet your expectations.Your comments are very important to us, as they will help us to improve our services and our guest experience even more.We hope that you will visit us again.SincerelyHotel Manager

2/10 很糟糕

NELLY

情侶出遊, 商務旅客
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
ATTENTIONS: PLEASE DO NOT STAY ! The beds are very old with holes, there is no blanket, there is no trash can, the water does not drain, the hairdryer does not work, they give you a towel if you ask, it smellsvery bad, (although they took a non-smoking room), and for all this they also take a deposit of 50 dollars. I asked to change the room, I had to wait a long time, when I opened another room and there was no bed sheets at all, the dirty dishes was on the table, it was not cleaned at all.... I don’t understand how they can offer that's rooms to people. 🤔 Also in the property and around a lot of homes Lee people. Stuff unfreandly. I asked about refund but say no.....
於 2023 年 12 月住了 1 晚
Hotel Manager 於 2024年1月29日回覆
Dear NELLY, Thank you for the stay at our hotel. I regret that we couldn’t completely satisfy because of the issues mentioned in your review, which made your stay unpleasant. We take real pride in our hotel, and I apologize if we let you down. We are addressing your observations point by point for further improvement and you shall definitely see the difference during your next visit. We await your earliest next trip to our area and promise a nice stay with us. Please visit us again. Sincerely,Hotel Manager

2/10 很糟糕

Marco

商務旅客, 家庭旅遊
喜歡:員工素質
不喜歡:整潔度、設施服務和住宿環境和硬體
Homeless around,
於 2023 年 11 月住了 2 晚

2/10 很糟糕

Rita

不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Just gross
When we arrived there were 3 homeless men fighting in the parking lot. I felt very unsafe there. The room was beyond disgusting! Floors haven’t been swept in a long time and the dirty towels from the previous guest were still in the room. Super disappointed. I hate to leave bad reviews but I would hate someone to have the same experience I did.
於 2023 年 11 月住了 1 晚

2/10 很糟糕

真實旅客

家庭旅遊
不喜歡:整潔度和住宿環境和硬體
Rooms werent ready at check in, wasted over 2 hours waiting to get one room that smelled so strongly of dog urine the managers answer was to open the door and air the room out... for medical reasons i explained this was unacceptable. Manager eventually agreed to a refund. Not a great experience to deal with. 3 hours later we were able to eventually get a room at a different hotel but had to cancel our evening plans.
於 2023 年 10 月住了 1 晚

2/10 很糟糕

Clarissa

家庭旅遊
不喜歡:整潔度、員工素質和住宿環境和硬體
We had to change rooms twice because of dirty sheets in one, smelled horribly of cigarettes and old liquor, and the the air conditioner didn't work.
於 2023 年 10 月住了 1 晚

4/10 不太好

RICHARD,MANHATTAN

不喜歡:整潔度、設施服務和住宿環境和硬體
Many surfaces in the room were very sticky. Half of the security arm on the door was broken. A hotel employee with some other people started to come into my room around 9 pm. He apologized and said he had understood this room was vacant. They left and I never had any more issues with this. The office and breakfast area were vary small and not clean. Because of the broken security arm, which I had not noticed earlier, I moved furniture in front of the door overnight. There were homeless people all over the neighborhood encroaching on the hotel. IT WAS A VERY BAD EXPERIENCE.
於 2023 年 10 月住了 1 晚

2/10 很糟糕

Isidro

家庭旅遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
terrible place homeless infested trash all over parking lot no trash cans tv microwave refridge not working dirty floors checked in had no towels, I would not recommend anyone to stay here bad experience Would like to request a refund this is so embarrassing to me and my family.
於 2023 年 10 月住了 2 晚

2/10 很糟糕

Abigail

家庭旅遊
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Worst place ever
Dirty ! Strong smoke smell! dirty and stained sheets ! A/c doesn’t work! Infested of homeless and prostitution! Random people knock at our door all night! Was the worst experience in my life! First and last time we stayed here!
於 2023 年 10 月住了 2 晚

6/10 一般般

Kimberly,Hereford

喜歡:員工素質
不喜歡:整潔度和住宿環境和硬體
This is in a transient area. It is not very safe feeling for a woman traveling alone.
於 2023 年 6 月住了 1 晚
DJ 於 2023年7月7日回覆
Thanks for your Feedback

4/10 不太好

Kymber

喜歡:員工素質和客房舒適度
不喜歡:整潔度
New owner has work cut out for him
The clientele ...or people hang over the railings... was sketchy. Didn't give a guest a sense of security. The room was not real clean. Past guest left food in the refrigerator. I splashed water on the floor and when I wiped it up, the towel was black. Mirrors were spotty. Apparently, they have adapted to the trend of no top sheet on the bed, and the blanket was scratchy. To be fair, there is a new owner (he has a lot to do if his intention is to improve the place).
於 2023 年 6 月住了 1 晚
DJ 於 2023年7月7日回覆
Thanks for your Feedback

4/10 不太好

真實旅客

不喜歡:員工素質
Disappointing
The room was clean but a strong bleach smell and sticky floors. My TV did not work. Had an ice bucket but no cups to drink anything. When I checked in, they tried to charge me then took 15 minutes to figure out I had pre paid. When I checked out, it took them 20 minutes to figure out how to credit my card for the security deposit. Not a good location. Alot of homeless people.
於 2023 年 6 月住了 1 晚
DJ 於 2023年7月7日回覆
Thanks for your Feedback

2/10 很糟糕

Eric,Fairfield

於 2023 年 6 月住了 1 晚

4/10 不太好

真實旅客

團體旅遊
喜歡:員工素質
不喜歡:整潔度和住宿環境和硬體
There were people outside the motel late into the night. Security was knocking loudly and yelling out at a room near mine around 0100 in the morning. The sheets were dirty and/or stained.
於 2023 年 6 月住了 1 晚
DJ 於 2023年7月7日回覆
Thanks for your Feedback

2/10 很糟糕

Jenae

情侶出遊
不喜歡:整潔度、員工素質和住宿環境和硬體
The room was just awful, dirty, burns on the bed spread, smelling and truly a “no tell” hotel!!! Just awful!!!
於 2023 年 5 月住了 2 晚
DJ 於 2023年7月7日回覆
SORRY FOR THE INCONVIENCE

2/10 很糟糕

Shelleen

不喜歡:員工素質、設施服務和住宿環境和硬體
Sheets and bedspread were filthy. no topsheet. tried to get another room, was told motel was full. tried to ask for clean bedding, was told laundry was closed. Front desk staff literally would do nothing to fix the problem. Asked for re-fund. Was told the process could not be started until the manager came in the next day at 9 am. Front desk clerk would not give any straight answers other than sorry ma'am. I could not get him to clearly state the manager's name. I ended up just turning in the keys and paying and staying someplace else as I could not lay down on that bed and I would be on a plane to Seattle in the morning long before 9 am. Very bad experience and probably will not get a refund.
於 2023 年 4 月住了 1 晚

2/10 很糟糕

Lavorn

商務旅客
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 4 月住了 1 晚

2/10 很糟糕

Carol

寵物同遊
不喜歡:整潔度、設施服務和住宿環境和硬體
Room was dirty -- tub gross, every towel had dark stains, sheets stained, bedspread stained with burn holes, desk chair stained. LOUD groups at doors and in parking lot, one group right in front of my door left beer can on the room threshold. Someone pissed at 2nd floor stairway. Just gross throughout.
於 2023 年 4 月住了 1 晚

4/10 不太好

DAVID

於 2023 年 3 月住了 1 晚

8/10 不錯哦

Rose

家庭旅遊
喜歡:整潔度、住宿環境和硬體和客房舒適度
Good but stinky
My non-smoking reserved room was given away so the kids and I had to stay in a smoking room. The floor needed to be swept but other than that it was OK. Nice water pressure and temperature.
於 2023 年 3 月住了 1 晚

6/10 一般般

Erika

商務旅客
不喜歡:住宿環境和硬體
於 2023 年 3 月住了 1 晚

10/10 有夠讚

kiel

商務旅客
喜歡:員工素質、設施服務和住宿環境和硬體
The kid you have working the night desk on Dec 29 a great guy. Give him a raise
於 2022 年 12 月住了 1 晚

4/10 不太好

Tony

於 2022 年 11 月住了 1 晚

10/10 有夠讚

Leigh

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2022 年 10 月住了 1 晚

2/10 很糟糕

Daniel,Griswold

不喜歡:員工素質、設施服務和住宿環境和硬體
Booked with Expedia, showed up and was told that they couldn’t allow me to stay in a room there because the price was too cheap. Balloon festival in the area and he told me that supply and demand changed the price. I talk to the manager Jay on the phone and he was just rude and says he will won’t work with me and will not honor Expedia. I will be following up with a nice email to the hotel chain. Don’t stay here, area is homeless infested.
於 2022 年 10 月住了 1 晚

2/10 很糟糕

Diane

不喜歡:整潔度、設施服務和住宿環境和硬體
The place was dirty and probably not recently cleaned, Unfortunately, due to the Ballon Festival and late flight I had limited choices.
於 2022 年 10 月住了 1 晚

8/10 不錯哦

Jeffrey

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I had a great experience with the staff and room, everything was great!
於 2022 年 9 月住了 1 晚

8/10 不錯哦

Andrea

喜歡:員工素質和客房舒適度
Just a place to sleep for the night. Room ok. TV did not work. Insect residue in the bathroom but none visible.
於 2022 年 8 月住了 1 晚

6/10 一般般

John

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 6 月住了 1 晚

2/10 很糟糕

Victor

家庭旅遊
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Bed bugs
It was horrible no front desk bed bugs sheets were burnt
於 2022 年 6 月住了 1 晚

4/10 不太好

Shorty,Yuma

不喜歡:整潔度和設施服務
Homeless people on the property and at every corner.
於 2022 年 6 月住了 1 晚

8/10 不錯哦

Tawna

於 2022 年 6 月住了 1 晚

8/10 不錯哦

Irene

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 5 月住了 1 晚

2/10 很糟糕

Verna

商務旅客
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Drug and bed bug heaven!
It was Filthy! The owner was rude and didn’t care if we were safe or if the rooms were clean! Bed bug and crack house motel! It was scary and the room was filthy there was urine in the toilet! People drinking and bbq outside. We asked for a refund and they just laughed. Stay away it should be shut down!
於 2022 年 5 月住了 2 晚

4/10 不太好

Robert

喜歡:整潔度
不喜歡:設施服務和住宿環境和硬體
The bathroom light was out and the sink did not work properly. Had to shave in the dark.
於 2022 年 4 月住了 1 晚

8/10 不錯哦

真實旅客

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 4 月住了 1 晚

6/10 一般般

真實旅客

喜歡:員工素質和客房舒適度
Rest head
Just needed place to rest head on a long drive it worked for that purpose it was quite little rough area
於 2022 年 4 月住了 1 晚

4/10 不太好

Brent

喜歡:住宿環境和硬體
不喜歡:整潔度和客房舒適度
於 2022 年 4 月住了 1 晚

8/10 不錯哦

Sarah

喜歡:整潔度、住宿環境和硬體和客房舒適度
於 2022 年 3 月住了 1 晚

2/10 很糟糕

Tina,Stanton

寵物同遊, 親子旅遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
My stay in room 311 was extremely poor. I advised the front desk the heater in the room was not functional and they never came to see about it; I literally froze all night. They were completely booked and so were the rooms in the area. There were also tons of random people standing around outside the waffle house (closed). I had to keep checking my car throughout the night as the "security guard" was no where in sight.
於 2022 年 3 月住了 1 晚