外觀

奧爾巴尼機場 - 沃爾夫路智選假日套房飯店 - IHG 旗下飯店的評分

2.5 out of 5

評論

8.6

有夠讚

10 分,有夠讚;1004 則評論中有 464 則" "
8 分,不錯哦;1004 則評論中有 370 則" "
6 分,一般般;1004 則評論中有 104 則" "
4 分,不太好;1004 則評論中有 39 則" "
2 分,很糟糕;1004 則評論中有 27 則" "

8.8/10

整潔度

8.8/10

員工素質

8.4/10

設施服務

8.4/10

住宿環境和硬體

8.2/10

環保程度

評論

2/10 很糟糕

Daniel

Place sucked no hot water horrible customer service would rather stay at a motel 8
於 2024 年 4 月住了 1 晚

6/10 一般般

Genevieve

喜歡:整潔度和員工素質
於 2024 年 4 月住了 2 晚
Sincerely, Irma Morales Front office 5184593600 於 2024年5月2日回覆
Hello Genevieve Thank you so much for taking the time to give us a review. We are saddened to see that your time with us was less than satisfactory. It is our commitment to provide every guest with exemplary service and amenities. I am sorry we did not meet your expectations. If you have any questions or concerns, please contact the hotel directly. Thank you and thank for staying with us.

10/10 有夠讚

Sarah-Maude

商務旅客, 團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Lits confortables. Personnel courtois. Choix variés pour le déjeuner
於 2024 年 4 月住了 1 晚
Sincerely, Irma Morales Front office 5184593600 於 2024年4月29日回覆
Hello Sarah-Muade Thank you so much for taking the time to give us a review. We feel really delighted to see that we provided you a top-notch place to stay while you were away from home.As always, we thank you for choosing us and we hope you come back next time around.

10/10 有夠讚

Francois

於 2024 年 4 月住了 1 晚
Sincerely, Irma Morales Front office 5184593600 於 2024年4月29日回覆
Hello Francois Thank you so much for taking the time to give us a review. It makes us very happy to see that you had a pleasurable time with us, as it is our commitment to provide every guest with superior accommodations and service. We hope this will prompt you to return to our hotel. Thank you again for your time and patronage. We look forward to having you back!

10/10 有夠讚

Kayla

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Sincerely, Irma Morales Front office 5184593600 於 2024年4月29日回覆
Hello Kayla Thank you so much for taking the time to give us a review. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

6/10 一般般

Marc

家庭旅遊
No sidewalks
於 2024 年 4 月住了 1 晚
Sincerely, Irma Morales Front office 5184593600 於 2024年4月29日回覆
Hello Marc Thank you so much for taking the time to give us a review. We are saddened to see that your time with us was less than satisfactory. It is our commitment to provide every guest with exemplary service and amenities. We will address this information with our team to make it better. Thank you again and thank you for staying with us!

4/10 不太好

Ashley

情侶出遊
不喜歡:整潔度
Side chair in the room had a GIANT dark stain on it. Made front desk aware and asked if they could remove it after we identified that as the horrendous smell in the room. They made me remove it myself through the tight squeeze of the bed and wall unit (meaning I had to move this awkward shape on my own and touch the filthy mark on it) and leave it in the hall where it sat for almost 24 hours right outside of my door. Snowed a few inches and hotel didn't put any salts down or shovel until the next night which made us slip every time we had to go in and out. Fire alarm needed a new battery and the worker they sent couldn't figure out how to put it back on the wall. Construction vans in the parking lot woke me at 6am which isn't the hotels fault, but so frustrating after having nothing but issues. Terrible experience I would not stay here again.
於 2024 年 3 月住了 3 晚
Sincerely, Irma Morales Front office 5184593600 於 2024年4月22日回覆
Hello Ashley We thank you for staying with us and are sorry to hear about your experience regarding the condition of your room. We are saddened to see that your time with us was less than satisfactory. It is our commitment to provide every guest with exemplary service and amenities. We will address this information with our team to make it better. Thank you again and thank you for staying with us!

6/10 一般般

MARIEL

商務旅客, 家庭旅遊
They definitely need a renovation. The smell of mold is bad. The room had a bad odor to it as well, not that aren't clean, cause they are, its just old moldy smell.
於 2024 年 4 月住了 2 晚
Sincerely, Irma Morales Front office 5184593600 於 2024年4月22日回覆
Hello Mariel So sorry to hear about the moldy smell in your room. We will address this information with our team to make it better. Thank you again and thank you for staying with us!

8/10 不錯哦

Edith

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Bathroom was small but overall it’s a great location and the breakfast is excellent!
於 2024 年 4 月住了 2 晚
Sincerely, Irma Morales Front office 5184593600 於 2024年4月22日回覆
Hello Edith Thank you so much for taking the time to give us a review. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 有夠讚

Amelia

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Sincerely, Irma Morales Front office 5184593600 於 2024年4月17日回覆
Hello Amelia Thank you so much for taking the time to give us a review. Our staff takes great pride in ensuring all guests had a wonderful experience. We hope to service you again soon.

8/10 不錯哦

Kathleen

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Good value for price. The sheets were sooooooo soft. Beds comfortable.
於 2024 年 4 月住了 1 晚
Catlin 於 2024年4月16日回覆
Hi Kathleen,Thank you for your feedback. I will be sure that the whole team knows about your wonderful stay with us.

4/10 不太好

teresa

不喜歡:整潔度和住宿環境和硬體
Bathroom had poop on the tub . I was not happy . She tryied to tell me that it wasnt there I showed her a picture of it and poined it out for her .
於 2024 年 4 月住了 1 晚
Catlin 於 2024年4月16日回覆
Hello Teresa,Thank you for your valued feedback. Can you please reach out to us and let us know the room number you stayed in as well as the photo? This way we can properly ensure that we address this issue with our housekeeping leadership team immediately.

10/10 有夠讚

Margaret

於 2024 年 4 月住了 1 晚

10/10 有夠讚

Anne

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nice clean hotel. Very comfortable bed and across the street from the mall.
於 2024 年 4 月住了 1 晚
Catlin 於 2024年4月16日回覆
Hello Anne,Thank you for your feedback. We appreciate knowing when we did a good job. We hope to see you again when your travels bring you back to the area.

8/10 不錯哦

Kimberly

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 2 晚
Catlin 於 2024年4月16日回覆
Hello Kimberly,Thank you for your rating! We hope you had a great experience with us!

10/10 有夠讚

John

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
They were very accomodating when we couldn't get to our room that we'd booked until 6 am due to horrific traffic issues. They let us claim our room and add another night so we could fully recover.
於 2024 年 4 月住了 1 晚
Catlin 於 2024年4月16日回覆
Hi John!I am so pleased to hear that we were able to help you out during a difficult situation! Please come back and visit us again soon.

10/10 有夠讚

Kiara

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It was great. It was my second time staying here and would do it again. Thanks!
於 2024 年 3 月住了 2 晚
Sincerely, Irma Morales Front office 5184593600 於 2024年4月5日回覆
Hello Kiara Thank you so much for the feedback about your stay with us!We really strive to be your home-away-from-home and are delighted to hear that we were able to show you what it is like staying here with us.Please let us know if you have any questions about planning your next stay or anything else we may be able to help with.

8/10 不錯哦

Beverly,South Burlington

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Noisy halls.
於 2024 年 3 月住了 2 晚
Sincerely, Irma Morales Front office 5184593600 於 2024年4月3日回覆
Hello Beverly Thank you so much for the feedback about your stay with us! We are saddened to see that your time with us was less than satisfactory. It is our commitment to provide every guest with exemplary service and amenities. We will address this information with our team to make it better. Thank you again and thank you for staying with us!

8/10 不錯哦

Christine

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Sincerely, Irma Morales Front office 5184593600 於 2024年4月5日回覆
Hello Christine Thank you for your review of your stay at our hotel. We really strive to be your home-away-from-home and are delighted to hear that we were able to show you what it is like staying here with us.Please let us know if you have any questions about planning your next stay or anything else we may be able to help with.

8/10 不錯哦

Jacques

於 2024 年 3 月住了 2 晚
Sincerely, Irma Morales Front office 5184593600 於 2024年4月22日回覆
Hello JaquesThank you so much for taking the time to give us a review, as it is our commitment to provide every guest with superior accommodations and service. We hope this will prompt you to return to our hotel. Thank you again for your time and patronage. We look forward to having you back!

10/10 有夠讚

Janet M

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Parking lot difficult to get throigh,better lit
於 2024 年 3 月住了 1 晚
Sincerely, Irma Morales Front office 5184593600 於 2024年4月3日回覆
Hello Janet Thank you so much for taking the time out to write a review. It makes us very happy to see that you had a pleasurable time with us, as it is our commitment to provide every guest with superior accommodations and service. We hope this will prompt you to return to our hotel. Thank you again for your time and patronage. We look forward to having you back! Sorry about the tight parking lot.

4/10 不太好

Tessa

於 2024 年 3 月住了 1 晚
Catlin 於 2024年4月16日回覆
Thank you for your valued feedback. Can you please reach out to us to share some of your experience so that we may use your feedback to improve our hotel.

8/10 不錯哦

Joe

於 2024 年 3 月住了 1 晚
Catlin 於 2024年4月16日回覆
Hi Joe!Thank you for taking the time to rate us! We hope that you enjoyed your stay and hope to see you again soon.

6/10 一般般

Juan Carlos,Oakville

於 2024 年 3 月住了 1 晚
Sincerely, Irma Morales Front office 5184593600 於 2024年3月19日回覆
Hello Juan Carlos Thank you for your review of your stay at our hotel. It is our commitment to provide every guest with exemplary service and amenities. We hope that you will give us the opportunity to serve you again.

4/10 不太好

Damian

家庭旅遊
喜歡:員工素質
不喜歡:整潔度和住宿環境和硬體
Staff was nice. Sofa bed was stained and the bed was an old uncomfortable spring mattress. Shower only had two settings: scalding hot and off.
於 2024 年 3 月住了 1 晚
Sincerely, Irma Morales Front office 5184593600 於 2024年3月16日回覆
Hello DamianThank you so much for taking the time to give us a review. We are saddened to see that your time with us was less than satisfactory. It is our commitment to provide every guest with exemplary service and amenities. We will address this information with our team to make it better. Thank you again and thank you for staying with us!

10/10 有夠讚

Sharon

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Breakfast
於 2024 年 3 月住了 3 晚
Sincerely, Irma Morales Front office 5184593600 於 2024年3月16日回覆
Hello SharonThank you so much for taking the time to give us a review. It makes us very happy to see that you had a pleasurable time with us, as it is our commitment to provide every guest with superior accommodations and service. We hope this will prompt you to return to our hotel. Thank you again for your time and patronage. We look forward to having you back!

10/10 有夠讚

April

喜歡:整潔度和員工素質
不喜歡:住宿環境和硬體
Good. Except they're repairing the hallway walls and it smells terrible.
於 2024 年 3 月住了 1 晚
Sincerely, Irma Morales Front office 5184593600 於 2024年3月14日回覆
Hello April Thank you so much for taking the time out to write a review. It makes us very happy to see that you had a pleasurable time with us, as it is our commitment to provide every guest with superior accommodations and service. We hope this will prompt you to return to our hotel. Thank you again for your time and patronage. We look forward to having you back! Sorry about the smell due to our current construction on the building. We do apologize for this. Thanks again !

10/10 有夠讚

Elizabeth

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Convenient location near the highway
於 2024 年 3 月住了 2 晚
Sincerely, Irma Morales Front office 5184593600 於 2024年3月12日回覆
Hello Elizabeth Thank you so much for taking the time out to write a review. It makes us very happy to see that you had a pleasurable time with us, as it is our commitment to provide every guest with superior accommodations and service. We hope this will prompt you to return to our hotel. Thank you again for your time and patronage. We look forward to having you back!

4/10 不太好

Dalston

於 2024 年 3 月住了 1 晚
Sincerely, Irma Morales Front office 5184593600 於 2024年4月3日回覆
Hello DalstonThank you so much for taking the time to give us a review. We are saddened to see that your time with us was less than satisfactory. It is our commitment to provide every guest with exemplary service and amenities. We will address this information with our team to make it better. Thank you again and thank you for staying with us!

2/10 很糟糕

Carrie

家庭旅遊, 親子旅遊
喜歡:住宿環境和硬體
不喜歡:員工素質
Very rude workers! Took over 4 hours to get blankets and pillow
Sincerely, Irma Morales Front office 5184593600 於 2024年3月4日回覆
Hello Carrie Thank you so much for taking the time to give us a review. We are saddened to see that your time with us was less than satisfactory. It is our commitment to provide every guest with exemplary service and amenities. We will address this information with our team to make it better. Thank you again and thank you for staying with us!

10/10 有夠讚

JOSEPH

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The walking distance to the elevators from the lobby was a bit much. Very strange they were so far away.
於 2024 年 3 月住了 1 晚
Sincerely, Irma Morales Front office 5184593600 於 2024年3月2日回覆
Hello Joseph Thank you so much for taking the time out to write a review. It makes us very happy to see that you had a pleasurable time with us, as it is our commitment to provide every guest with superior accommodations and service. We hope this will prompt you to return to our hotel. Thank you again for your time and patronage. We look forward to having you back! Sorry about the long walk to the elevators.

2/10 很糟糕

Mohamed

於 2024 年 2 月住了 1 晚
Sincerely, Irma Morales Front office 5184593600 於 2024年3月20日回覆
Hello Mohamed We are sorry you didn't enjoy your stay with us. If you have any questions or concerns, please contact the hotel directly. We do hope to have the opportunity to serve you again. Thank you for staying with us !

10/10 有夠讚

Charlie

喜歡:整潔度和住宿環境和硬體
於 2024 年 2 月住了 1 晚
Sincerely, Irma Morales Front office 5184593600 於 2024年2月29日回覆
Hello Charlie Thank you so much for taking the time to give us a review. It makes us very happy to see that you had a pleasurable time with us, as it is our commitment to provide every guest with superior accommodations and service. We hope this will prompt you to return to our hotel. Thank you again for your time and patronage. We look forward to having you back!

10/10 有夠讚

Johnny,Saint-Raymond

情侶出遊, 團體旅遊
喜歡:員工素質和住宿環境和硬體
Hotel tres bien situe, pres des restaurants, centre d’achat et pres de l’autoroute. Le petit dejeuner est formidable. Chambre avec refrigerateur et mucro onde. Beaucoup de prises de courant et usb. La seule chose c’est au niveau du menage, nous avons trouve des pillules sur le plancher en plein milieu de la chambre et nos amis avait une brosse a dent et de la soi dentaire sur le plancher a cote du lit. C’est pour cette raison que je n’ai pas donne 5* Sinon le reste etait propre
於 2024 年 2 月住了 3 晚
Sincerely, Irma Morales Front office 5184593600 於 2024年2月13日回覆
Hello Johnny Thank you so much for taking the time to give us a review. We are saddened to see that your time with us was less than satisfactory. It is our commitment to provide every guest with exemplary service and amenities. We will address this information with our team to make it better. Thank you again and thank you for staying with us!

6/10 一般般

Diane,Maspeth

喜歡:整潔度、員工素質和住宿環境和硬體
Place was nice had to many vip parking in the front of the building but it was nice haven’t had the breakfast yet , hopefully so bacon.
於 2024 年 2 月住了 1 晚
Sincerely, Irma Morales Front office 5184593600 於 2024年2月6日回覆
Hello Diane Thank you so much for taking the time to give us a review. It is our commitment to provide every guest with exemplary service and amenities. Hopefully next time you can have time to enjoy our complimentary breakfast. We hope that you will give us the opportunity to serve you again in the future.

10/10 有夠讚

Pierre

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great stay
於 2024 年 1 月住了 1 晚
Sincerely, Irma Morales Front office 5184593600 於 2024年1月22日回覆
Hello Pierre Thank you so much for taking the time to give us a review. Please know that your feedback is extremely valuable to us. We hope that you will give us the opportunity to serve you again in the future.

8/10 不錯哦

Christina

情侶出遊, 團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
upon arrival I was nervouse due to an odd odor - we considered leaving... but that was only in the lobby area, our room was clean and comfortable - we were surprised and happy about the breakfast
於 2024 年 1 月住了 2 晚
Sincerely, Irma Morales Front office 5184593600 於 2024年1月22日回覆
Hello Christina Thank you so much for taking the time out to write a review. It makes us very happy to see that you had a pleasurable time with us, as it is our commitment to provide every guest with superior accommodations and service. We apologize for whatever odor it was that you smelled. But glad it was just temporary in the lobby area. As always, we thank you for choosing us and we hope you come back next time around.

10/10 有夠讚

Kevin

於 2024 年 1 月住了 2 晚
Sincerely, Irma Morales Front office 5184593600 於 2024年2月6日回覆
Hello KevinThank you so much for taking the time to give us a review. It makes us very happy to see that you had a pleasurable time with us, as it is our commitment to provide every guest with superior accommodations and service. We hope this will prompt you to return to our hotel. Thank you again for your time and patronage. We look forward to having you back!

10/10 有夠讚

Christa

於 2024 年 1 月住了 1 晚
Sincerely, Irma Morales Front office 5184593600 於 2024年2月6日回覆
Hello Christa Thank you so much for taking the time out to write a review. We hope that you will give us the opportunity to serve you again in the future.

10/10 有夠讚

Dwayne

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2024 年 1 月住了 1 晚
Sincerely, Irma Morales Front office 5184593600 於 2024年1月9日回覆
Hello DwayneThank you so much for taking the time out to write a review. It makes us very happy to see that you had a pleasurable time with us, as it is our commitment to provide every guest with superior accommodations and service. We hope this will prompt you to return to our hotel. Thank you again for your time and patronage. We look forward to having you back!

10/10 有夠讚

真實旅客

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Made our New Years Even More Special
This hotel was great! It is a standard Holiday Inn Express. The difference staff was the friendliest most helpful staff we've ever had! The beds were comfortable (REALLY appreciated the blackout curtains) and enjoyed the modest pool and fitness room. The evening hot chocolate was a great touch. Thank you so much for making our New Years Eve even more special.
於 2023 年 12 月住了 3 晚
Sincerely, Irma Morales Front office 5184593600 於 2024年2月6日回覆
Hello Thank you so much for taking the time out to write a review. It makes us very happy to see that you had a pleasurable time with us, as it is our commitment to provide every guest with superior accommodations and service. We hope this will prompt you to return to our hotel. Thank you again for your time and patronage. We look forward to having you back!

8/10 不錯哦

Alicia

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 1 晚
Sincerely, Irma Morales Front office 5184593600 於 2024年1月4日回覆
Hello Alicia Thank you so much for taking the time to give us a review. It makes us very happy to see that you had a pleasurable time with us, as it is our commitment to provide every guest with superior accommodations and service. We hope this will prompt you to return to our hotel. Thank you again for your time and patronage. We look forward to having you back!

8/10 不錯哦

Chris

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Close to my meetings in Albany.
於 2023 年 12 月住了 1 晚
Sincerely, Irma Morales Front office 5184593600 於 2024年1月4日回覆
Hello Chris Thank you so much for taking the time to give us a review. It makes us very happy to see that you had a pleasurable time with us, as it is our commitment to provide every guest with superior accommodations and service. We hope this will prompt you to return to our hotel. Thank you again for your time and patronage. We look forward to having you back!

2/10 很糟糕

chris

家庭旅遊
不喜歡:整潔度、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚
Sincerely, Irma Morales Front office 5184593600 於 2023年12月19日回覆
Hello Chris Thank you so much for taking the time to give us a review. We are saddened to see that your time with us was less than satisfactory. Please let us know what we can do to make your next stay better. Thank you again for your time and patronage. We look forward to having you back!

10/10 有夠讚

George

喜歡:員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚
Sincerely, Irma Morales Front office 5184593600 於 2023年12月12日回覆
Hello George Thank you so much for the great review of our hotel. We are so glad you enjoyed your stay with us. We hope you will visit us again. Thank you !

8/10 不錯哦

Ignatius

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I prefer to have the room's sink in the bathroom, and not in the open part of the room. But everything functioned well.
於 2023 年 11 月住了 1 晚
Sincerely, Irma Morales Front office 5184593600 於 2023年12月8日回覆
Hello IgnatiusThank you for taking the time to tell us about your experience at Holiday Inn ExpressPlease know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 有夠讚

Patrick

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 11 月住了 1 晚
Sincerely, Irma Morales Front office 5184593600 於 2023年12月8日回覆
Hello Patrick Thank you for your review of your stay at our hotel. We feel really delighted to see that we provided you a top-notch place to stay while you were away from home.As always, we thank you for choosing us and we hope you come back next time around.

8/10 不錯哦

Christopher

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 11 月住了 1 晚
Sincerely, Irma Morales Front office 5184593600 於 2023年12月8日回覆
Hello Christopher Thank you so much for taking the time to give us a review. It is our commitment to provide every guest with exemplary service and amenities. Thank you for staying with us. We hope to see you again soon !

10/10 有夠讚

Luis

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Good end of day after the Rockettes
於 2023 年 11 月住了 1 晚
Sincerely, Irma Morales Front office 5184593600 於 2023年11月21日回覆
Hello LuisThank you so much for taking the time out to write a review. It makes us very happy to see that you had a pleasurable time with us, as it is our commitment to provide every guest with superior accommodations and service. We hope this will prompt you to return to our hotel. Thank you again for your time and patronage. We look forward to having you back!

8/10 不錯哦

Marc

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
All good
於 2023 年 11 月住了 2 晚
Sincerely, Irma Morales Front office 5184593600 於 2023年11月20日回覆
Hello Marc Thank you so much for taking the time to give us a review. Your business with IHG Hotels and Resorts is appreciated. I hope you stay with us again!