住宿設施服務

阿拉莫薩智選假日套房飯店 - IHG 旗下飯店的評分

2.5 out of 5

評論

8.8

有夠讚

10 分,有夠讚;945 則評論中有 530 則" "
8 分,不錯哦;945 則評論中有 283 則" "
6 分,一般般;945 則評論中有 87 則" "
4 分,不太好;945 則評論中有 29 則" "
2 分,很糟糕;945 則評論中有 16 則" "

9.2/10

整潔度

9.2/10

員工素質

8.6/10

設施服務

9.0/10

住宿環境和硬體

8.4/10

環保程度

評論

10/10 有夠讚

Pedro

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 2 晚
Manager 於 2024年4月26日回覆
Hello Pedro,We are delighted to hear that you had a wonderful experience with us! Should you have any further feedback to share, please do not hesitate to contact us. We look forward to welcoming you back again soon!

8/10 不錯哦

Brian

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Had a great experience! Continental breakfast superseded our expectations. Pool area was small but big enough for the kids to have fun. Hot tub looked a little sketchy. The room had two televisions but if you tried to change the channel on one the other would changed too. I think the sensors were too close. Room was spacious and we had two adults and three kids. Had a fridge and microwave which was great. Had large shampoo, conditioner and body wash which was a nice surprise. The only complaint about the room was the water pressure was terrible, but otherwise the room was great. The location was awesome. Super close to Walmart and the dollar tree so we were able to get snacks and anything we forgot on the trip for cheap. Staff was extremely friendly and helpful. Overall we had an amazing stay.
於 2024 年 4 月住了 2 晚
Manager 於 2024年4月20日回覆
Hello Brian,Thank you for taking the time to share your detailed feedback with us. We are delighted that you enjoyed the continental breakfast, pool area, and spacious room amenities. Your comments about the hot tub, TV sensors, and water pressure will be forwarded to the appropriate teams for review. We appreciate your kind words about our friendly staff and convenient location. We hope to welcome you back for another great stay in the future.

10/10 有夠讚

Erika

於 2024 年 4 月住了 1 晚
Manager 於 2024年4月17日回覆
Hello Erika,We are delighted to hear that you enjoyed your stay with us! We look forward to welcoming you back again soon!

10/10 有夠讚

Kelli

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great stay! Clean room and very comfy bed
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月11日回覆
Hello Kelli,We're delighted to hear you enjoyed your stay with us. Our team works hard to maintain high cleaning standards and provide comfortable accommodations for our guests. Thank you for sharing your positive experience, and we look forward to welcoming you back in the future.

10/10 有夠讚

RICK

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Management 於 2024年4月7日回覆
Thank you for taking the time to rate us! I’m pleased to learn that your stay was enjoyable.

2/10 很糟糕

Kyle

情侶出遊
不喜歡:整潔度和員工素質
The hotel is right on the main road. It is incredibly loud all throughout the night. Terrible night of sleep.
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月16日回覆
Hello Kyle, We regret to hear about your experience with the noise levels during your stay. The location of our hotel on the main road does come with some unavoidable street noise. We always recommend guests who are sensitive to noise to bring earplugs or use white noise machines for a more restful night's sleep. Your feedback is appreciated as it helps us improve our guests' overall experience.

10/10 有夠讚

Susan

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Don’t want to.
於 2024 年 3 月住了 2 晚
Manager 於 2024年3月12日回覆
Hello Susan,We appreciate your feedback and regret to hear about your experience. Please feel free to reach out to our management team to discuss your concerns further.

10/10 有夠讚

Tasha

情侶出遊, 商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Night staff was amazing, helpful and kind
於 2024 年 2 月住了 2 晚
Manager 於 2024年2月9日回覆
Hello Tasha,Thank you for your kind words about our night staff! We're thrilled to hear that they provided you with excellent service and assistance during your stay. We appreciate your feedback and will be sure to share it with our team. We hope to welcome you back in the future for another positive experience.

2/10 很糟糕

真實旅客

商務旅客
喜歡:員工素質
不喜歡:整潔度、住宿環境和硬體和客房舒適度
There were ants in my room, the body wash pump that was in the shower was completely empty and my milk and other food was frozen solid due to the fridge. I travel for work and this was my worst experience in a hotel
於 2024 年 1 月住了 1 晚
Manager 於 2024年1月18日回覆
Dear Guest, Thank you for sharing your feedback regarding your recent stay. We apologize for any inconvenience caused by the ants in your room and the issues with the body wash and refrigerator. We strive to provide a comfortable experience for all our guests and will address these concerns with our team to ensure this does not happen again in the future. We appreciate your understanding and hope to have the opportunity to serve you better in the future.

10/10 有夠讚

Sarah

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We stayed in a few Holiday Inn Express locations on this trip, and this definitely the best. Staff were very attentive, and there were lots of sweet touches, such as snacks in the lobby. Rooms were big too!
於 2023 年 12 月住了 2 晚
Manager 於 2024年1月13日回覆
Hello Sarah,Thank you for choosing Holiday Inn Express during your trip! We are delighted to hear that our staff provided attentive service and that you enjoyed the sweet touches we have in the lobby. It's great to know that the room size met your expectations as well. We appreciate your positive feedback and hope to welcome you back soon for another excellent stay at our hotel.

10/10 有夠讚

Marius,Highlands ranch

於 2023 年 12 月住了 1 晚
Manager 於 2024年1月2日回覆
Hello Marius,Thank you for choosing our hotel for your stay! We're delighted to hear that you had a wonderful experience with us. If you have any further comments or feedback, please feel free to reach out to us. We value your opinion and would love to welcome you back in the future.

10/10 有夠讚

Erin,Colorado Springs

商務旅客, 家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Clean, updated, provided snacks. Friendly staff.
於 2023 年 12 月住了 1 晚
Manager 於 2023年12月23日回覆
Hello Erin,Thank you for your kind words about our clean and updated hotel. We're delighted to hear that you enjoyed the snacks provided and that our staff was friendly. We strive to create a positive experience for all our guests and it's great to know we succeeded with you. We appreciate your feedback and hope to welcome you back in the future!

10/10 有夠讚

Joe

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Fully enjoyable stay.
於 2023 年 12 月住了 1 晚
Manager 於 2023年12月22日回覆
Hello Joe,Thank you for choosing to stay with us and for taking the time to leave a positive review! We are delighted to hear that you had a fully enjoyable stay at our hotel. Your satisfaction is our top priority, and we are thrilled that we were able to meet your expectations. We hope to welcome you back on your next visit to our city.

10/10 有夠讚

Alan,DILLON

於 2023 年 11 月住了 1 晚
Manager 於 2023年11月29日回覆
Hello Alan,We are thrilled to hear that you had a wonderful experience at our hotel! It was a pleasure having you as our guest and we appreciate your positive rating. If there is anything else we can do to make your next stay even more enjoyable, please let us know. We look forward to welcoming you back soon.

8/10 不錯哦

Joe

團體旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 2 晚
Manager 於 2023年11月7日回覆
Hello Joe,Thank you for taking the time to share your feedback with us. We appreciate your rating and input. If you have any further concerns or suggestions, please feel free to reach out to our management team directly. We're committed to continuously enhancing our guests' experience.

8/10 不錯哦

Alexandra

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 10 月住了 1 晚
Manager 於 2023年10月27日回覆
Hello Alexandra,Thank you for your positive rating! We appreciate your feedback and hope to welcome you back soon.

8/10 不錯哦

真實旅客

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 1 晚
Manager 於 2023年10月26日回覆
Dear Guest,Thank you for your rating! However, the maximum rating is usually 5/5. Could you please provide more details about your experience?

8/10 不錯哦

Stacey,Vail

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
So far, so good.
於 2023 年 10 月住了 1 晚
Manager 於 2023年10月25日回覆
Hello Stacey,Thank you for your positive feedback! We're thrilled to hear that you're enjoying your stay with us.

10/10 有夠讚

Leslie

於 2023 年 10 月住了 1 晚
Manager 於 2023年11月11日回覆
Hello Leslie,Thank you for your excellent review! We're thrilled to hear that you had a wonderful experience during your stay. We greatly appreciate your kind words and positive feedback. We strive to provide exceptional service to all our guests and we're delighted that we exceeded your expectations. Should you have any future travel plans, we would love to welcome you back to our hotel.

8/10 不錯哦

Kara

喜歡:整潔度和員工素質
於 2023 年 10 月住了 1 晚
Manager 於 2023年10月31日回覆
Hello Kara,Thank you for sharing your feedback. We appreciate knowing that you enjoyed your overall stay with us. If you have any specific concerns or suggestions, please do not hesitate to reach out to our management team. Have a great day!

8/10 不錯哦

Leticia

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
TV Service was horrible they did have a notice in the room about Spectrum service being worked on, however not acceptable throughout our stay watching a movie or a football game was not an option service was disrupted every we turned on the tv.
於 2023 年 10 月住了 3 晚
Manager 於 2023年10月19日回覆
Hello Leticia, We apologize for the inconvenience caused by the TV service. Our team is actively working on resolving the issue to ensure a seamless experience for our guests. Thank you for your understanding.

10/10 有夠讚

Brandon

寵物同遊, 家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Staff was extremely nice & helpful.
於 2023 年 9 月住了 1 晚
Manager 於 2023年10月18日回覆
Hi Brandon,Your kind review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much for writing such a great compliment regarding our team. Such kind of candid reviews always inspires us. We will share your feedback with our staff members. Waiting to serve you again!

6/10 一般般

Kathryn

家庭旅遊
不喜歡:整潔度和住宿環境和硬體
於 2023 年 10 月住了 1 晚
Manager 於 2023年10月13日回覆
Hello Kathryn,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

10/10 有夠讚

Thomas,Farmington

喜歡:整潔度、員工素質和住宿環境和硬體
It was a nice hotel
於 2023 年 10 月住了 1 晚
Manager 於 2023年10月10日回覆
Hi Thomas,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.

4/10 不太好

andrew

喜歡:員工素質
不喜歡:住宿環境和硬體
The one elevator was super slow, Room furnishings were outdated, Price was high for value received. Breakfast was quite good.
於 2023 年 9 月住了 1 晚
Manager 於 2023年10月10日回覆
Hello andrew, It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our elevator and breakfast. We hope to see you again to deliver you with a 5 star experience.

10/10 有夠讚

Al

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 1 晚
Manager 於 2023年10月7日回覆
Hello Al,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

10/10 有夠讚

Scott

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 9 月住了 1 晚
Management 於 2023年9月30日回覆
Thank you for your rating

10/10 有夠讚

James

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 1 晚
Manager 於 2023年9月30日回覆
Hello James,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

6/10 一般般

Anthony

家庭旅遊
It’s sets right beside a major road? All traffic drove straight through our room!
Manager 於 2023年9月28日回覆
Hello Anthony ,I am very sorry to learn that you found our location to be inconvenient and our service to be lacking. I hope you'll accept our sincere apologies for the lapse in service and inconvenience that you encountered. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

10/10 有夠讚

Mike

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We had a very nice stay.
於 2023 年 9 月住了 1 晚
Manager 於 2023年9月28日回覆
Hello Mike,Know that your voice is of tremendous importance to us and we value your comments about our hotel. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

10/10 有夠讚

Karen

家庭旅遊
Room was clean beds comfortable staff was really friendly. A
於 2023 年 9 月住了 1 晚
Manager 於 2023年9月26日回覆
Hi Karen,It is our main ambition to meet the many different needs of our guests and we are so happy to have met your expectations. We appreciate your kind comments they will serve as an encouragement to the staff to always provide the best to every guest. We hope to impress you again during your next visit and we thank you for sharing your experience.

8/10 不錯哦

Debra

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
DL on the plains
We were here for a family event. Our stay was very nice. The only negative was the price per night but all of the staff were very nice.
於 2023 年 9 月住了 1 晚
Manager 於 2023年9月24日回覆
Hello Debra,We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our staff and your comments about our price. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

10/10 有夠讚

Michael

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Everything was perfect.
於 2023 年 9 月住了 1 晚
Manager 於 2023年9月24日回覆
Hello Michael,Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our hotel. We hope you will return so that we can provide you an even superior experience.

6/10 一般般

Nick

於 2023 年 9 月住了 1 晚
Manager 於 2023年10月10日回覆
Hello Nick, Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

10/10 有夠讚

Geomar

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Entras al hotel te reciben con limonada,galletas,manzanas el hotel queda cerca de muchos restaurantes el area de la piscina y Jacussi muy limpia,regresaremos
於 2023 年 9 月住了 1 晚
Manager 於 2023年9月7日回覆
Hi Geomar,We are delighted to discover you thoroughly enjoyed the nearby shopping, activities, and dining options. We are so happy to have met your needs with our comfortable accommodations and friendly atmosphere and look forward to your future stay when your travels bring you back this way.

10/10 有夠讚

Jay Edward

於 2023 年 8 月住了 1 晚
Manager 於 2023年9月4日回覆
Hello Jay Edward,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon.

10/10 有夠讚

Lucinda

於 2023 年 8 月住了 1 晚
Manager 於 2023年8月12日回覆
Hello Lucinda,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

10/10 有夠讚

H.H.

商務旅客, 家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Good location, good place for an overnight
於 2023 年 7 月住了 1 晚
Manager 於 2023年7月29日回覆
Hi HH,Thank you for the wonderful review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you again for choosing to be a guest with us. We look forward to your next stay.

8/10 不錯哦

Zachary

於 2023 年 7 月住了 1 晚
Manager 於 2023年8月18日回覆
Hello Zachary,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

6/10 一般般

Krista

喜歡:員工素質
不喜歡:住宿環境和硬體
The staff at this hotel is trying to make a good experience with the lemonade, cookies and mints they put out for guests. They are also really friendly and helpful. However the facility is really dated and needs new decorating. But the breakfast was ok and we appreciated that they had laundry machines available.
於 2023 年 7 月住了 1 晚
Manager 於 2023年7月28日回覆
Hello Krista, Your review and rating are greatly appreciated; though we are sad to hear that your experience was not up to your preferences, and we appreciate your feedback. Our guest satisfaction is important to us, and we will be using this feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our hotel. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 有夠讚

Kris

家庭旅遊
喜歡:設施服務
The hotel and grounds were clean and staff was very friendly. I have not one complaint or concern, and would definitely stay here again.
於 2023 年 7 月住了 1 晚
Manager 於 2023年7月26日回覆
Hello Kris,We appreciate the comments, especially with regards to your opinion of our staff. We hope to see you again to provide you with an exceptional level of service and hospitality.

4/10 不太好

Jerome

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
不喜歡:客房舒適度
於 2023 年 7 月住了 1 晚
Manager 於 2023年7月26日回覆
Hello Jerome,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

10/10 有夠讚

Patricia

於 2023 年 7 月住了 1 晚
Manager 於 2023年7月16日回覆
Hello Patricia,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

10/10 有夠讚

真實旅客

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 7 月住了 1 晚
Manager 於 2023年7月15日回覆
Dear Guest,Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 有夠讚

Elizabeth

於 2023 年 6 月住了 1 晚
Manager 於 2023年7月26日回覆
Hello Elizabeth,It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.

10/10 有夠讚

Elena

於 2023 年 7 月住了 1 晚
Manager 於 2023年7月4日回覆
Hello Elena,It was our privilege to earn your business and we hope to host you again on your next trip.

10/10 有夠讚

Beth

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 6 月住了 1 晚
Manager 於 2023年6月19日回覆
Hello Beth,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

6/10 一般般

Jennifer

家庭旅遊
不喜歡:住宿環境和硬體
Disappointed
The pool was closed and the treadmill was broken. This hotel was $100 more per night than the hotel next door. Save your $ and stay at the Hampton Inn instead!
於 2023 年 6 月住了 1 晚
Manager 於 2023年6月19日回覆
Hello Jennifer, We take all reports of lacking service and issues with amenities and accommodations seriously, particularly those that you have raised. Your voice is very important to us and we are continuously striving to improve upon the guest experience. We hope you'll return someday to see how we're improving.

10/10 有夠讚

William

團體旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Staff was courteous and helpful.
於 2023 年 6 月住了 1 晚
Manager 於 2023年6月18日回覆
Hello William,Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our staff. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

10/10 有夠讚

judy,centennial

喜歡:整潔度、員工素質和住宿環境和硬體
A wonderful swimming pool. Good substantial breakfast comfortable beds and a great location
於 2023 年 6 月住了 1 晚
Manager 於 2023年6月15日回覆
Hi Judy,Thank you for sharing it is extremely rewarding to know our efforts in providing the best service to our guests are seen and felt. It is our pleasure in providing a clean, comfortable experience for our guests. Thank you for the amazing review and we look forward to serving you again soon.