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市中心新飯店的評分

4 out of 5
市中心新飯店
Hamdan Street, Abu Dhabi

評論

8.0

非常好

10 分，有夠讚；446 則評論中有 125 則" "
8 分，不錯哦；446 則評論中有 226 則" "
6 分，一般般；446 則評論中有 61 則" "
4 分，不太好；446 則評論中有 22 則" "
2 分，很糟糕；446 則評論中有 12 則" "

8.4/10

整潔度

8.4/10

員工素質

7.4/10

設施服務

7.8/10

住宿環境和硬體

7.0/10

環保程度

評論

8/10 不錯哦

Chin

喜歡：整潔度
接待人員,未能事先建立客人的資料及需求,Check in時有
接待人員,未能事先建立客人的資料及需求,Check in時有一些等待! 住房期間,無干擾,一切OK!房間很乾淨! 地點在市中心,是旅遊Abu Dhabi經濟的選擇!

8/10 不錯哦

Modhafar

商務旅客
喜歡：整潔度和員工素質
不喜歡：客房舒適度
於 2023 年 10 月住了 10 晚

6/10 一般般

Faisal

於 2023 年 9 月住了 2 晚

4/10 不太好

FARNOOSH

商務旅客, 家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The bathroom doesn’t have any hair dryer. Staff were nice. Bar was okay. Room condition was pretty bad. Bathroom in bad condition. For a couple it was only one towel. No toothbrush and toothpaste. Pool was super dirty and not cleaned.
於 2023 年 8 月住了 1 晚
Lee 於 2023年9月9日回覆
Dear Mr. Farnoosh,Thank you for staying with us. We work hard to make our guest happy and appreciate your feedback , your wonderful feedback will be pass on to the team.We have noted your comment and sincerely apologize for the inconvenience cause. Rest assured that appropriate action will be taken.We are looking forward to welcoming you back at our hotel on your future visit.Kind Regards,Lee Day- Front Office Manager

8/10 不錯哦

Shahid

喜歡：整潔度和客房舒適度
Customer service is good. They don’t have own parking. You use public parking, which is little uncomfortable. Breakfast buffet is fair. I rate 3 star hotel.
於 2023 年 7 月住了 2 晚
lee 於 2023年9月9日回覆
Dear Mr. Shahid,It was our privilege to have you staying with us and I am delighted that you were pleased with our services and facilities. We sincerely apologized for the inconvenience caused by the Parking which we dont't at the moment, but parking is available around the property with a cost of 15AED for 24hrs.We hope we will have the pleasure of having you again at Novel Hotel. Best regards,Lee Day- Front Office Manager

10/10 有夠讚

Geoff

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The basic room was small but ok for 2 people. It was clean, the bathroom was dated but otherwise ok as well. There can be noise at times from neighbouring rooms when the people were loud but it was not bad. Bring ear plugs if your a light sleeper. The bed was a bit hard and the aircon and fan worked but not really the thermostat. It was just a matter of turning on and off the aircon if you needed it. The included breakfast its good value. Its a plentiful buffet catering for the breakfast tastes of many nationalities. The reception staff were friendly and helpful.
於 2023 年 5 月住了 3 晚

10/10 有夠讚

Atiq

於 2023 年 4 月住了 1 晚

10/10 有夠讚

Eyad，dubai

喜歡：整潔度、員工素質和住宿環境和硬體
Reception staff very friendly . Rooms very clean and spacious . Nice variety of restaurants and bars and a very nice night club .
於 2023 年 1 月住了 1 晚

2/10 很糟糕

Paal

團體旅遊
不喜歡：整潔度、住宿環境和硬體和客房舒適度
於 2022 年 11 月住了 3 晚

2/10 很糟糕

Ibrahim Isfendiyar

家庭旅遊, 親子旅遊
不喜歡：整潔度和住宿環境和硬體
Pictures and reality were far apart. Bathroom smelly.
於 2022 年 11 月住了 3 晚

2/10 很糟糕

Klaus

於 2022 年 11 月住了 2 晚

4/10 不太好

真實旅客

商務旅客
喜歡：員工素質
不喜歡：整潔度、住宿環境和硬體和客房舒適度
於 2022 年 10 月住了 1 晚

10/10 有夠讚

Matthew，Abu Dhabi

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I have stayed at this property many times. One of the main reasons is the food. They have a great French restaurant (Le Beaujolais), which can also be ordered in their first floor bar. Overall a good hotel for the price. The location is good for access to shopping and the WTC Mall.
於 2022 年 8 月住了 1 晚

6/10 一般般

kyung ho

不喜歡：員工素質、設施服務和住宿環境和硬體
於 2022 年 5 月住了 2 晚

6/10 一般般

Rochelle

於 2022 年 3 月住了 2 晚

8/10 不錯哦

Makoto

於 2022 年 2 月住了 1 晚

4/10 不太好

HERNANDO

商務旅客
喜歡：整潔度和員工素質
不喜歡：住宿環境和硬體和客房舒適度
於 2021 年 10 月住了 1 晚
Hotel Management 於 2021年11月9日回覆
Thank you for rating our services. Because your comments are highly important to us, and will be used to monitor and improve the service we provide, please send your comments to make sure you get the best of our services on your next visit.

10/10 有夠讚

Muhammad

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 7 月住了 1 晚
Hotel Management 於 2021年9月15日回覆
Hello! Thank you for choosing Novel Hotel City Center. We are glad to hear that you have enjoyed our Hotel. We look forward to welcoming you again very soon.

10/10 有夠讚

Alam

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 5 月住了 2 晚
Hotel Management 於 2021年7月14日回覆
Hello! Thank you for choosing Novel Hotel City Center. We are glad to hear that you have enjoyed our Hotel. We look forward to welcoming you again very soon.

10/10 有夠讚

Amira

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 4 月住了 1 晚
Hotel Management 於 2021年5月23日回覆
Hello! Thank you for choosing Novel Hotel City Center. We are glad to hear that you have enjoyed our Hotel. We look forward to welcoming you again very soon.

8/10 不錯哦

Marie Jinkee

喜歡：住宿環境和硬體和客房舒適度
I just loved the pool...
於 2021 年 5 月住了 1 晚
Hotel Management 於 2021年5月23日回覆
Hello ! We appreciate your positive feedback about our pool. We are pleased that our hotel has met your expectations. We always strive to provide the best service to our guests to enjoy a memorable stay. We will redirect your valuable comments to our staff. Looking forward to welcoming you again soon.

4/10 不太好

Ahmed

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 5 月住了 1 晚
Hotel Management 於 2021年5月17日回覆
Dear Mr. Ahmed ! Thank you for rating our services. Because your comments are highly important to us, and will be used to monitor and improve the service we provide, please send your comments to make sure you get the best of our services on your next visit.

10/10 有夠讚

Jatin

於 2020 年 12 月住了 1 晚
Hotel management 於 2021年2月2日回覆
Hello Jatin, Thank you for giving Novel Hotel City Center an ideal rating. We are glad that you enjoyed our accommodation, and looking forward to welcoming you again very soon.

2/10 很糟糕

Lal

商務旅客
不喜歡：員工素質
Avoid staying here..
Avoid staying here...the WiFi never worked in my Laptop, it worked once in a while in my phone. There was no parking i was expecting a parking with the difficult situation in Abudhabi, they asked me to park in paid parking outside. There was some maintenance going on and it was very noisy when i complained they stopped it..if possible find another hotel...
於 2021 年 1 月住了 1 晚
Hotel Management Team 於 2021年1月17日回覆
Hello Lal, Thank you for taking the time to share your experience with us. We appreciate your observations regarding the Wi-Fi. We are always keen on providing our guests with a memorable stay and a chance to enjoy a unique experience. We promise to forward your complaint to the relevant department. We are looking forward to your next visit with the guarantee of a better service that meets your expectations.

6/10 一般般

Waleed

於 2020 年 12 月住了 1 晚
Hotel Management Team 於 2021年1月4日回覆
Hello Mr. Waleed, Thank you for rating our services. We are glad that you enjoyed our accommodation, and looking forward to welcoming you again very soon.

8/10 不錯哦

Junyoung

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Not bad in that area.
於 2020 年 11 月住了 1 晚
hotel management team 於 2020年11月26日回覆
Hello Junyoung, Thank you for your confidence in choosing our hotel. We’re pleased that you enjoyed your stay in Abu Dhabi near the Corniche, Madinat Zayed Gold Souq, and World Trade Centre. We hope that you had a relaxing stay with your loved ones. Looking forward to your next visit.

8/10 不錯哦

Anne

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Adresse gardée pour prochain passage à Abu Dhabi
Hôtel, service, chambre, propreté.... tout est bien. Chambre extrêmement calme, sommeil parfait! Le seul hic est le manque de places disponibles pour garer la voiture autour. Il faut tourner un peu...
於 2020 年 11 月住了 1 晚
hotel management team 於 2020年11月22日回覆
Bonjour Anne, Merci d'avoir partagé vos commentaires positifs concernant votre séjour chez nous. Nous sommes heureux que notre hôtel, nos services, nos chambres et notre propreté aient votre satisfaction. nous nous engageons à envoyer votre réclamation concernant notre parking au service compétent. En attente de vous servir à nouveau dans un proche avenir lors de votre prochaine visite.

10/10 有夠讚

Sanker

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 9 月住了 1 晚
hotel management team 於 2020年10月25日回覆
Hello Sanker, Thank you for sharing your positive feedback regarding your stay with us. Waiting to serve you again in the near future on your next visit.

10/10 有夠讚

Robert

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Comfortable stay.
Very professional and personable staff. Lots of shopping to walk to.
於 2020 年 9 月住了 1 晚
hotel management team 於 2020年10月25日回覆
Hello Robert, We appreciate your positive feedback about our hotel. We are pleased that our staff service has met your expectations. We always strive to provide the best service to our guests to enjoy a memorable stay. We will redirect your valuable comments to our staff. Looking forward to welcoming you again soon.

8/10 不錯哦

Marie Jinkee

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
I like the pool . Not crowded but needs more cleaning
於 2020 年 8 月住了 2 晚
Hotel Management Team 於 2021年1月5日回覆
Hello Marie, Thank you for choosing Novel Hotel City Center. We are glad to hear that you have enjoyed our Hotel. We look forward to welcoming you again very soon.

4/10 不太好

真實旅客

不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The room is not clean and there is a bad smell in the room. I think the smell come from the carpet because it is very old and dirty.
於 2020 年 6 月住了 1 晚

10/10 有夠讚

Vivek

於 2020 年 5 月住了 1 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Bonne vacance
Je passe de très bonnes vacances. Très satisfait des services
於 2020 年 2 月住了 1 晚

10/10 有夠讚

Imad

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 2 月住了 3 晚

8/10 不錯哦

Fabrice

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
I had a good experience
had a nice stay in this hotel, the staff was very kind and helpful. The price is reasonable.
於 2020 年 2 月住了 1 晚
Tata 於 2020年2月11日回覆
Dear Mr. Fabrice, Thank you for staying at Novel Hotel City Center and for posting your positive comments. It is always our pleasure to hear guest feedback. We are pleased to know that you are extremely happy and enjoyed at our hotel. We always assured that it’s always been our foremost aim to provide our guest with maximum satisfaction. I will pass along your feedback to the entire team. Once again thank you and looking forward to welcome you back at Novel Hotel. Regards, Maher Soudha Executive Assistant Manager

8/10 不錯哦

Saidul

喜歡：整潔度和員工素質
It’s okay
於 2020 年 2 月住了 2 晚
tata 於 2020年2月11日回覆
Dear Mr. Saidul, Thank you for staying with us. We work hard to make our guest happy and appreciate your feedback. We are looking forward to welcoming you back at our hotel on your future visit. Kind Regards, Lee Day AFOM

8/10 不錯哦

Fabrice

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Very good hotel for reasonable price
Very good hotel at reasonable price. The staff is very friendly and helpful. I will come back to this hotel very soon.
於 2020 年 2 月住了 1 晚
tata 於 2020年2月11日回覆
Dear Mr. Fabrice, Thank you for staying at Novel Hotel City Center and for posting your positive comments. It is always our pleasure to hear guest feedback. We are pleased to know that you are extremely happy and enjoyed at our hotel. We always assured that it’s always been our foremost aim to provide our guest with maximum satisfaction. I will pass along your feedback to the entire team. Once again thank you and looking forward to welcome you back at Novel Hotel. Regards, Maher Soudha Executive Assistant Manager

6/10 一般般

真實旅客

喜歡：整潔度、員工素質和客房舒適度
Room was good
Room is correct The disco in the hotel is very loud so it can be a bit disturbing at night. Good location. Friendly staff
於 2020 年 1 月住了 1 晚
tata 於 2020年2月11日回覆
Dear Valued Guest, Thank you for staying with us. We work hard to make our guest happy and appreciate your feedback. We have noted your comment and sincerely apologize for the inconvenience cause. Rest assured that appropriate action will be taken. We are looking forward to welcoming you back at our hotel on your future visit. Kind Regards, Lee Day AFOM

10/10 有夠讚

Bilal

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
All the credit goes rombe at the reception, thanks a lot.
於 2020 年 1 月住了 1 晚
tata 於 2020年2月11日回覆
Dear Mr. Bilal, Thank you very much for choosing to stay at Novel Hotel City Center and for taking the time to write a review regarding your experience with our property. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. We are pleased to learn that you were satisfied with our facilities and overall services. Our hotel aims to provide a truly unique experience, and we are delighted that we were able to exceed your expectations. Your wonderful comments will be passed on to the team. We look forward to the pleasure of welcoming you back at Novel Hotel City Center. Kind Regards, Maher Soudah Executive Assistant Manager

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Short stay
Great stay room is pretty nice clean, good size bathroom, gym is okay kinda out dated.
於 2020 年 1 月住了 1 晚
atat 於 2020年2月11日回覆
Dear Valued Guest, Thank you for staying with us. We work hard to make our guest happy and appreciate your feedback. We are looking forward to welcoming you back at our hotel on your future visit. Kind Regards, Lee Day AFOM

2/10 很糟糕

Mohammed

不喜歡：員工素質、住宿環境和硬體和客房舒適度
تجربة سيئة
لا يوجد مواقف خاصة للفندق .يرفضون أن توقف سيارتك بنفسك وعمال صف السيارة ليس لديهم الخبرة الكافية للسيارات الحديثة . موظفة الأستقبال الأفريقية سيئة التعامل بعكس الموظفة الفلبينية ممتازة .و يأخذ الشيك إن وقت طويل . الأثاث قديم و توجد رائحة كريهة جدأ في الأستقبال .يصلح لسكن العمال
於 2020 年 1 月住了 2 晚
tata 於 2020年2月11日回覆
Dear Mr. Mohammed, Thank you very much for choosing to stay at Novel Hotel City Center and for taking time to write us your review. All your comments have been communicated to the concerned heads of departments and all shortcomings have been addressed and appropriate actions have been taken. I hope this one time experience will not mar your impression of Novel Hotel City Center. We would very much welcome the opportunity to regain your confidence in our Hotel for your next visit and rest assured that no efforts would be spared to make your next stay at Novel Hotel memorable and pleasurable. Kind Regards, Maher Soudah Executive Assistant Manager

10/10 有夠讚

Egaraj

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
It's very good I Nice service
於 2020 年 1 月住了 1 晚
atat 於 2020年2月11日回覆
Dear Valued Guest, Thank you for staying with us. We work hard to make our guest happy and appreciate your feedback. We are looking forward to welcoming you back at our hotel on your future visit. Kind Regards, Lee Day AFOM

6/10 一般般

Yukako

値段相応
お風呂の栓が無くバスタブが使えなかった
於 2020 年 1 月住了 2 晚
atat 於 2020年2月11日回覆
Dear Valued Guest, Thank you for staying with us. We work hard to make our guest happy and appreciate your feedback. We have noted your comment and sincerely apologize for the inconvenience cause. Rest assured that appropriate action will be taken. We are looking forward to welcoming you back at our hotel on your future visit. Kind Regards, Lee Day AFOM

8/10 不錯哦

MW，New York

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very courteous staff, was very helpful swapping rooms as I didn’t want a smoking room. Went from a suite to a deluxe room, which was very clean and spacious. Breakfast was excellent, loved their omelette! The attached French restaurant is also a treat and worth visiting.
於 2020 年 1 月住了 1 晚
atat 於 2020年2月11日回覆
Dear Valued GUest, Thank you for staying at Novel Hotel City Center and for posting your positive comments. It is always our pleasure to hear guest feedback. We are pleased to know that you are extremely happy and enjoyed at our hotel. We always assured that it’s always been our foremost aim to provide our guest with maximum satisfaction. I will pass along your feedback to the entire team. Once again thank you and looking forward to welcome you back at Novel Hotel. Regards, Maher Soudha Executive Assistant Manager

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 11 月住了 3 晚

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I loved the fact that the staff were so nice and friendly especially chef Syed he would come out and check on the guests and would often ask if the dishes are ok
於 2019 年 12 月住了 2 晚

8/10 不錯哦

真實旅客

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
fair enough
於 2019 年 11 月住了 1 晚

10/10 有夠讚

Abdullah

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
It was great thanks to SONA in front disk and thanks to Jaber care parking service
於 2019 年 11 月住了 1 晚
lee 於 2019年11月24日回覆
Dear Mr. Abdullah, Thank you for staying at Novel Hotel City Center and for posting your positive comments. It is always our pleasure to hear guest feedback. We are pleased to know that you are extremely happy and enjoyed at our hotel. We always assured that it’s always been our foremost aim to provide our guest with maximum satisfaction. I will pass along your feedback to the entire team. Once again thank you and looking forward to welcome you back at Novel Hotel. Regards, Maher Soudha Executive Assistant Manager

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2019 年 8 月住了 6 晚
lee 於 2019年11月24日回覆
Dear Valued Guest, Thank you for staying with us. We work hard to make our guest happy and appreciate your feedback. We are looking forward to welcoming you back at our hotel on your future visit. Kind Regards, Lee Day AFOM

8/10 不錯哦

me，abu dhabi

商務旅客, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
it was ok nothing over the top, room service a bit pricey, no hotel should charge for a bucket of ice
於 2019 年 11 月住了 1 晚
l 於 2019年11月24日回覆
Dear Valued Guest, Thank you for staying with us. We work hard to make our guest happy and appreciate your feedback. We have noted your comment and sincerely apologize for the inconvenience cause. Rest assured that appropriate action will be taken. We are looking forward to welcoming you back at our hotel on your future visit. Kind Regards, Lee Day AFOM