The Wen Wan Resort Sun Moon Lake

5.0 star property
Luxury lakefront hotel near Sun Moon Lake

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May 2024

The Wen Wan Resort Sun Moon Lake

Photo gallery for The Wen Wan Resort Sun Moon Lake

Exterior
Interior entrance
Egyptian cotton sheets, premium bedding, down comforters, free minibar
Daily buffet breakfast (TWD 825 per person)
Egyptian cotton sheets, premium bedding, down comforters, free minibar

Overview of The Wen Wan Resort Sun Moon Lake

7.6

Good

Highlight
  • Offers an outdoor pool. Only 5% of properties have this in Yuchi.

Popular amenities

  • PoolPoolPool
  • SpaSpaSpa
  • Breakfast availableBreakfast availableBreakfast available
  • Free WiFiFree WiFiFree WiFi
  • LaundryLaundryLaundry
  • RestaurantRestaurantRestaurant

Check out the area

No.139, Jhongsing Rd., Shueishe Village, Yuchi, Nantou County, 555
  • Popular LocationShueishe Pier8 min walk
  • Popular LocationSun Moon Lake18 min walk
  • Popular LocationFormosan Aboriginal Culture Village12 min drive
  • AirportTaichung (RMQ)64 min drive
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Room options

Family Quadruple Room, Partial Lake View, Corner

cleanliness

Highlights

Balcony or patio
Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
Free minibar items
LCD TV
Egyptian cotton linens
  • 15.12 Ping (50 square meters)
  • Partial lake view
  • Sleeps 4
  • 2 King Beds

Gallery Suite

cleanliness

Highlights

Balcony or patio
Soundproofed
Individually decorated
Private indoor spa tub
Air conditioning
Free cribs/infant beds
Refrigerator
Free minibar items
  • 30 Ping (99 square meters)
  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

Deluxe Double Room, Multiple Beds, Lake View, Lakeside

cleanliness

Highlights

Balcony or patio
Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
Free minibar items
LCD TV
Egyptian cotton linens
  • 15 Ping (50 square meters)
  • Lake view
  • Sleeps 2
  • 2 Double Beds and 2 Twin Beds

Deluxe Double Room, 1 King Bed, Lake View, Lakeside

cleanliness

Highlights

Balcony or patio
Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
Free minibar items
LCD TV
Egyptian cotton linens
  • 15.12 Ping (50 square meters)
  • Lake view
  • Sleeps 2
  • 1 King Bed

Similar properties

About the neighborhood

Yuchi

Located in Yuchi, The Wen Wan Resort Sun Moon Lake is in the mountains and on a lake. Ming Temple and Xuanzhuang Temple are local landmarks, and some of the area's attractions include Formosan Aboriginal Culture Village and Meihe Garden.

What's nearby

  • Shueishe Pier - 8 min walk
  • Sun Moon Lake - 18 min walk
  • Sun Moon Lake Ropeway - 10 min drive
  • Yidashao Pier - 11 min drive
  • Formosan Aboriginal Culture Village - 12 min drive

Getting around

  • Shuili Checheng Station - 23 min drive
  • Taichung (RMQ) - 65 min drive

Restaurants

  • 丹彤 - 5 min drive
  • 田園日月潭紅茶手工蛋捲 - 8 min walk
  • 星巴克 - 9 min walk
  • 麓司岸餐廳-日月潭美食號 - 12 min drive
  • 朝霧茶莊 TEA18 - 11 min drive

About this property

The Wen Wan Resort Sun Moon Lake

Luxury hotel near Sun Moon Lake
At The Wen Wan Resort Sun Moon Lake, you can look forward to a free daily manager's reception, a terrace, and a coffee shop/cafe. Treat yourself to a hot stone massage, aromatherapy, or a body scrub at MOON SPA, the onsite spa. Enjoy a meal at the two onsite restaurants. In addition to a garden and dry cleaning/laundry services, guests can connect to free in-room WiFi.
Other perks include:
  • A seasonal outdoor pool and a children's pool
  • Buffet breakfast (surcharge), hot springs on site, and a roundtrip airport shuttle (surcharge)
  • Express check-in, meeting rooms, and smoke-free premises
  • Concierge services, a front-desk safe, and karaoke
  • Guest reviews give good marks for the overall condition
Room features
All 92 rooms offer comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like laptop-friendly workspaces and air conditioning.
Other amenities include:
  • Egyptian cotton sheets and down comforters
  • Bathrooms with spring water tubs and toilets with electronic bidets
  • LCD TVs with premium channels
  • Balconies or patios, wardrobes/closets, and refrigerators

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 7:00 AM–11:00 AM for a fee: TWD 825 for adults and TWD 528 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Children's pool
  • Full-service spa
  • Gym
  • Hot springs
  • Karaoke
  • Outdoor pool

Family friendly

  • Children's pool
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference center
  • Meeting rooms

Outdoors

  • Garden
  • In the mountains
  • On a lake
  • Terrace

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot/mineral springs
  • Mud bath
  • Sauna
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator
  • Grab bar near toilet
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 12 floors
  • Built in 2010
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian-cotton sheets

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Spring water bathtub
  • Toilet paper
  • Toilet with electronic bidet
  • Towels

Entertainment

  • LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Refrigerator

Outdoor space

  • Balcony/patio

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:30 PM; Check-in end time: midnight
Express check-in available

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Renovations and closures

This property will be closed from January 30 2023 to June 30 2024 for renovations and will resume operation once the renovation is complete (completion date subject to change).
 

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for TWD 5000 per night

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately TWD 825 for adults and TWD 528 for children
  • Airport shuttle fee: TWD 5500 per person (one way)
  • Rollaway bed fee: TWD 5000 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted

We should mention

The seasonal pool will be open from April to September
Pool access available from 8:00 AM to 5:30 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A car is recommended for transportation to and from this property
Parking height restrictions apply

Property is also known as

The Wen Wan Sun Moon Yuchi
Wen Wan Resort
Wen Wan Resort Sun Moon Lake
Wen Wan Sun Moon Lake
The Wen Wan Resort Sun Moon Lake Taiwan/Nantou
The Wen Wan Resort Sun Moon Lake Hotel
The Wen Wan Resort Sun Moon Lake Yuchi
The Wen Wan Resort Sun Moon Lake Hotel Yuchi

Frequently asked questions

Does The Wen Wan Resort Sun Moon Lake have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 8:00 AM–5:30 PM.

Is The Wen Wan Resort Sun Moon Lake pet-friendly?

No, pets are not allowed at this property.

What time is check-in at The Wen Wan Resort Sun Moon Lake?

Check-in start time: 4:30 PM; Check-in end time: midnight.

What time is check-out at The Wen Wan Resort Sun Moon Lake?

Check-out is at 11:00 AM.

Does The Wen Wan Resort Sun Moon Lake provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of TWD 5500 per person applies.

Where is The Wen Wan Resort Sun Moon Lake located?

Situated on a lake, this luxury hotel is within 1 mi (2 km) of Meihe Garden and Sun Moon Lake. Shueishe Pier and Shueishe Visitors Center are also within 15 minutes.

The Wen Wan Resort Sun Moon Lake Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 121 out of 318 reviews" "
Rating 8 - Good. 92 out of 318 reviews" "
Rating 6 - Okay. 49 out of 318 reviews" "
Rating 4 - Poor. 32 out of 318 reviews" "
Rating 2 - Terrible. 24 out of 318 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing lake view
We stayed at the room on the 7th floor the lake views were amazing highly recommended. We had a good experience at the hotel the staff are friendly, would come back again.
Stayed 2 nights in Feb 2021

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
So So
I can understand that vacation resorts and hotels in Taiwan don't get too many western visitors but I do believe they need to ramp up their English skills a bit and also learn what we expect in terms if service. Taiwan has so much to offer and when the government eventually decides to push for Taiwan as a vacation spot the flood gates will open! Check-in at Wen Wan was lengthy but worked out well after 3 people from the staff were involved in the paperwork. I don't want to sound woke or patronizing but asking for a dinner table at the restaurant should not result in them having a 3 minute phone conversation with their management, followed by management explaining to their guests how expensive this particular restaurant is. We ended up leaving the table and going downtown for dinner and by the looks of the restaurant, their other guests seem to have made the same decision. Room was clean, quiet and of high standard with nothing missing, great view of Sun Moon Lake and impeccable room service.
Stayed 1 night in Feb 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view for New Year’s Eve fireworks
Luxurious hotel room with a great view of the lake. Stayed here for New Year’s Eve and saw the fireworks from our room’s balcony! Hot tub inside the room was amazing too. Would definitely come again!
Stayed 1 night in Dec 2020

10/10 Excellent

ShengYang

Liked: Staff & service, room comfort
Great Lake view and hot spring bath
The room was great with spectacular view. However, the meal and the bath could be improved.
Stayed 1 night in Dec 2020

10/10 Excellent

ShengYang

Liked: Staff & service, property conditions & facilities, room comfort
specular view and location
The room is great and the bath was a hot spring. Definitely, we hope we can come back soon. The dinner set can be improved tho. The same food for dinner was provided during our two nights stay.
Stayed 1 night in Dec 2020

4/10 Poor

John, Taiwan

Traveled with family
Liked: Amenities
Disliked: Staff & service
1.訂二床正湖景卻給一大床側湖景 還被樹擋住2.禁煙房間床上枕頭上充滿菸味 3.前一位房客吃完的日月潭紅茶蛋捲空盒丟在床頭櫃沒人清理 4.餐廳晚餐火鍋湯頭比白開水還淡 葉菜類泛黃發黑 金針菇根部沒切 連土都沒洗乾淨 5.早餐熟食三催四請才有人補 服務人員為外籍 溝通不良 負責煎蛋跟煮麵林玉珠小姐身兼二職 服務態度不佳 蛋沒全熟請他幫忙補煎不願配合 要求炒蛋卻回自己把蛋黃用破即可 令人不知所云
Stayed 1 night in Oct 2020

2/10 Terrible

Thomas

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
totally terrible
It was really terrible. My family and I stayed for one night. We tried to check in at 4:30 pm but the room was given at 5:20pm. They were supposed to be ready at 3:00pm. Restaurant was dirt and the leftover could be seen on the table and floor. The kids’ playground was not locked and did not mention any maintenance or stuff like that. It was not Arth to pay USD570 to stay in that hotel.
Stayed 1 night in Aug 2020

10/10 Excellent

A.S., Los Angelos, CA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs greeted us at the curbside warmly. Very helpful with introducing the special features and free events of the hotel. All the staffs were courteous and professional. Beautiful view of the lake. Room was very clean. And they offered to bring us more water bottles when we needed it. It also has a filter water dispenser in the room
Stayed 1 night in Jan 2020

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This place is understaffed. One same server is working at the dinner restaurant in the evening, at the lounge bar at 8pm and at the breakfast place in the morning. As you can imagine, the service quality wouldn't be great under this circumstance. The dinner was not impressive at all. The lamb chops were overcooked. The vegetables were not so fresh. It's hard to believe this kind of food quality is part of this great hotel. The lounge bar is even worse. Open at 8pm and close at 10pm? I appreciate the poor hardworking man on 3 shifts. But he's definitely a regular server, not a bartender. The cocktail was merely a mix of off-the-shelf products. The breakfast was only the good part comparing to the other two. The food quality was ok, but the layout of food display was terrible. The coffee and fruit were separated from the main dining room. It's hard to know the breakfast place providing not only Taiwanese breakfast but also continental breakfast until you asked. The facilities and hardware are really great here. But the service is far from a match for it. What a waste.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020