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Dear David, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. We will keep up the good services and endeavor to deliver all our guests a wonderful stay experience. Once again, thank you for staying at Dorsett Mongkok, Hong Kong. We look forward to welcome you back to our hotel in the near future.
Very good location. Short walk to Olympic MTR or even walkable to Mong Kok. Decided after the stay, this is a better location than a previous hotel we stayed and would book in the future too.
Darius Kar Woo
Stayed 9 nights in Mar 2024
Response from Dorsett Mongkok on 2024/3/22
Dear Darius, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. We will keep up the good services and endeavor to deliver all our guests a wonderful stay experience. Once again, thank you for staying at Dorsett Mongkok, Hong Kong. We look forward to welcome you back to our hotel in the near future.
6/10 Okay
Cathy
Traveled with group
2024/3/12
Liked: Cleanliness, staff & service, amenities
The room is so tiny
Cathy
Stayed 4 nights in Mar 2024
Response from Dorsett Mongkok on 2024/3/14
Dear Cathy, Thank you for taking the time to review your recent stay with us. On your next visit, we wish you would consider our Suite Premier / Family Quad measuring up to 42sq.m. for a more spacious and comfortable stay. In the future we will definitely seek for continuous improvement to ensure everyone a great staying experience with us. Thank you for visiting Dorsett Mongkok, Hong Kong.
Lots of dining choices around the hotel. The room is nice and well designed. The two lifts cannot meet the demands during busy hours. I spent 20 mins waiting for the lift. Never try their shuttle bus as it is always full.
Emily
Stayed 5 nights in Feb 2024
Response from Dorsett Mongkok on 2024/3/7
Dear Emily, Thank you for taking the time to review your recent stay with us. Regarding the lifts, we understand that the waiting time might have been longer than expected due to the high occupancy during your stay. We apologize for any inconvenience caused and appreciate your understanding and patience. In the future we will definitely seek for continuous improvement to ensure everyone a great staying experience with us. Thank you for visiting Dorsett Mongkok, Hong Kong.
Tha hotel was good value compared to other options. Room was small but comfortable and clean. Would stay again.
john
Stayed 2 nights in Feb 2024
Response from Dorsett Mongkok on 2024/3/4
Dear John, Thank you for your comments. We are glad to know that you overall enjoyed your recent stay with us. On your next visit, we wish you would consider our Suite Premier / Family Quad measuring up to 42sq.m. for a more spacious and comfortable stay. Thank you for staying at Dorsett Mongkok, Hong Kong. We look forward to welcome you back to our hotel in the future.
10/10 Excellent
Kim Hock
Business traveler, Traveled with partner
2024/2/27
Liked: Cleanliness, staff & service
Very good
Kim Hock
Stayed 5 nights in Feb 2024
Response from Dorsett Mongkok on 2024/2/29
Dear Kim, Thank you for your comment. We are glad to know that you enjoyed your recent stay with us. We will keep up the good services and endeavor to deliver all our guests a wonderful stay experience. Once again, thank you for staying at Dorsett Mongkok, Hong Kong. We look forward to welcome you back to our hotel in the near future.
6/10 Okay
Chengqun
Traveled with family
2024/2/12
Disliked: Staff & service
Some staffs seem to be unfriendly. They speak limited English
Chengqun
Stayed 4 nights in Feb 2024
Response from Dorsett Mongkok on 2024/2/14
Dear Chengqun, Thank you for taking the time to review your recent stay with us. We would like to assure you that the service you encountered was definitely not the kind of service we strive to provide to our guests. Training will also be reinforced towards all the front line teams to ensure the best service to be delivered under any circumstances. In the future we will definitely seek for continuous improvement to ensure everyone a great staying experience with us. Thank you for visiting Dorsett Mongkok, Hong Kong.
Dear Raymond, Thank you for taking the time to review your recent stay with us. Your comment on in-room amenity has been well noted and reflected to the concerned department for continuous improvement. In the future we will definitely seek for continuous improvement to ensure everyone a great staying experience with us. Thank you for visiting Dorsett Mongkok, Hong Kong.
I'd like to say that the hotel provided all comfort and convenience as compared to the price. Only suggestion is to provide shuttle service between Olympic or Kowloon station for those who might be catching train or airfreight on light traceling.
Philip Ching Biu
Stayed 8 nights in Jan 2024
Response from Dorsett Mongkok on 2024/2/7
Dear Philip, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. We are pleased to inform you that scheduled shuttle bus service is available to Mongkok & Kowloon MTR station and touristy spots including Langham Place, Elements mega shopping mall, Temple Street and China Hong Kong City. Thank you for staying at Dorsett Mongkok, Hong Kong. We look forward to welcome you back to our hotel in the future.
The room is so small, we can hardly move around. The sink is so tiny you can not even put your toothbrushes in there.
Florie
Stayed 3 nights in Jan 2024
Response from Dorsett Mongkok on 2024/1/31
Dear Florie, Thank you for taking the time to review your recent stay with us. We appreciate your feedback on the in-room facilities, and we have already shared your comments with our maintenance team for continuous improvement. We are committed to providing our guests with the best possible experience, and your feedback will help us to achieve this goal. On your next visit, we wish you would consider our Suite Premier / Family Quad measuring up to 42sq.m. for a more spacious and comfortable stay. In the future we will definitely seek for continuous improvement to ensure everyone a great staying experience with us. Thank you for visiting Dorsett Mongkok, Hong Kong.
Overall great stay. We were at this hotel for 4 nights before a cruise. The positives:
- staff is excellent. Quickly dealt with any requests.
- clean; strong hot shower
- convenient location. 10 minute walk to Olympic Station and about 20 minutes to Mongkok station.
- mini refrig and kettle with tea/coffee
- there is a shuttle that runs 10-6 which makes 4 stops. First one at a mall with the Mongkok MTR station; one near the Star Ferry
- excellent Korean restaurant 2 minute walk; McDonald’s across the street also.
The negatives
- the hotel only has A/C. No heat. We were there during a cold spell - they did have a limited number of mini heaters We got one and it really helped.
- the beds are very firm and sort-of short. They were kind and put two mattress toppers on for me.
- there are only 2 elevators which at rush times was difficult especially with luggage
- rooms are small. We knew that when we booked but there is really no place to put suitcases.
We did not eat in the restaurant so I have no info on it. Overall it was an excellent stay for the price.
Paul
Stayed 2 nights in Jan 2024
Response from Dorsett Mongkok on 2024/1/30
Dear Paul, Thank you for taking the time to review your recent stay with us. We appreciate your feedback on our facilities, and we have already shared your comments with our maintenance team for continuous improvement. We are committed to providing our guests with the best possible experience, and your feedback will help us to achieve this goal. Regarding the elevators, we understand that the waiting time might have been longer than expected due to the high occupancy during your stay. We apologize for any inconvenience caused and appreciate your understanding and patience. On your next visit, we wish you would consider our Suite Premier / Family Quad measuring up to 42sq.m. for a more spacious and comfortable stay. In the future we will definitely seek for continuous improvement to ensure everyone a great staying experience with us. Thank you for visiting Dorsett Mongkok, Hong Kong.
Dear Yui, Thank you for taking the time toe review your recent stay with us. We are sorry to hear that the occasional noise disturbance caused your inconvenience; please rest assured we will look into our soundproof feature and make necessary improvements in the future to ensure the comfort of our guests. In the future we will definitely seek for continuous improvement to ensure everyone a great staying experience with us. Thank you for visiting Dorsett Mongkok, Hong Kong.
Dear Valued Guest, Thank you for your rating. We are delighted to know that you enjoyed your stay with us. We look forward to welcome you back to Dorsett Mongkok, Hong Kong in the near future.
Dear Valued Guest, Thank you for your rating. We are delighted to know that you enjoyed your stay with us. We look forward to welcome you back to Dorsett Mongkok, Hong Kong in the near future.
Friendly and helpful staff even though they had to serve many customers. Rooms small but cleverly laid out. Only complaint was how slow the lifts were at peak hours eg it took me 16 mins for the lift to come to go to ground floor at 11am one morning.
Patricia
Stayed 3 nights in Dec 2023
Response from Dorsett Mongkok on 2024/1/15
Dear Patricia, Thank you for your comments. We are glad to know that overall you enjoyed your recent stay with us. Regarding lifts, we understand that the waiting time might have been longer than expected due to the high occupancy during your stay. We apologize for any inconvenience caused and appreciate your understanding and patience. Thank you for staying at Dorsett Mongkok, Hong Kong. We look forward to welcome you back to our hotel in the future.
6/10 Okay
Siat Meng
Traveled with partner
2024/1/10
Liked: Property conditions & facilities
Siat Meng
Stayed 8 nights in Jan 2024
Response from Dorsett Mongkok on 2024/1/12
Dear Siat Meng, Thank you for your rating. We are glad to know that overall you enjoyed your stay with us. We look forward to welcome you back to Dorsett Mongkok, Hong Kong in the near future.
10/10 Excellent
Wai Man
2024/1/8
Wai Man
Stayed 4 nights in Jan 2024
Response from Dorsett Mongkok on 2024/1/31
Dear Wai Man, Thank you for your rating. We are delighted to know that you enjoyed your stay with us. We look forward to welcome you back to Dorsett Mongkok, Hong Kong in the near future.
Dear Robert, Thank you for your rating. We are delighted to know that you enjoyed your stay with us. We look forward to welcome you back to Dorsett Mongkok, Hong Kong in the near future.
Dear Everton, Thank you for your rating. We are delighted to know that you enjoyed your stay with us. We look forward to welcome you back to Dorsett Mongkok, Hong Kong in the near future.
Dear Watchalee, Thank you for your rating. We are delighted to know that you enjoyed your stay with us. We look forward to welcome you back to Dorsett Mongkok, Hong Kong in the near future.
4/10 Poor
Evan
Traveled with family and small children, Traveled with family
The location is great as it's close to many restaurants among other things. The room is unbelievably small. We didn't get an upgrade even though we are an Expedia Gold member. The staff forgot to make up our room 1 day even though the please make up room light was turned on and the please make up room card was outside. The person who was next to us was threatening us because he can't sleep even though he is being very noisy in the very early morning. Finally there is no way it's a 4 star hotel with the facilities and conditions of the rooms. Would not recommend this hotel considering it's more than $200 per room per night with NO breakfast.
Evan
Response from Dorsett Mongkok on 2024/1/9
Dear Evan, We regret to hear that your stay did not meet your expectation this time. Please be assured that our housekeeping has been reminded of this issue and will ensure proper cleaning procedures are adhered to at all times. On your next visit, we wish you would consider our Suite Premier / Family Quad measuring up to 42sq.m. for a more spacious and comfortable stay. In the future we will definitely seek for continuous improvement to ensure everyone a great staying experience with us. Thank you for visiting Dorsett Mongkok, Hong Kong.
10/10 Excellent
Barbara
2024/1/3
Barbara
Stayed 3 nights in Dec 2023
Response from Dorsett Mongkok on 2024/1/24
Dear Barbara, Thank you for your rating. We are delighted to know that you enjoyed your stay with us. We look forward to welcome you back to Dorsett Mongkok, Hong Kong in the near future.
Dorsett Mongkok was conveniently located near Olympic MTR Station. Very easy to take going to Disneyland and Tung Chung. The hotel is clean and staff are helpful.
Maria Ckaren Louise
Stayed 5 nights in Dec 2023
Response from Dorsett Mongkok on 2024/1/8
Dear Maria, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. We will keep up the good services and endeavor to deliver all our guests a wonderful stay experience. Once again, thank you for staying at Dorsett Mongkok, Hong Kong. We look forward to welcome you back to our hotel in the near future.
Dear Emilia, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. We will keep up the good services and endeavor to deliver all our guests a wonderful stay experience. Once again, thank you for staying at Dorsett Mongkok, Hong Kong. We look forward to welcome you back to our hotel in the near future.
8/10 Good
Victor
2023/12/18
Victor
Stayed 3 nights in Sep 2023
Response from Dorsett Mongkok on 2024/1/9
Dear Victor, Thank you for your rating. We are delighted to know that you enjoyed your stay with us. We look forward to welcome you back to Dorsett Mongkok, Hong Kong in the near future.
Dear Hwa Wee, Thank you for your rating. We are delighted to know that you enjoyed your stay with us. We look forward to welcome you back to Dorsett Mongkok, Hong Kong in the near future.
Very satisfied with the service of the staff. Had an issue wih the self serviced laundry machines where some of my clothes were stained by the dirt left by previous user. The staff went above and beyond to use external laundry service to remove those stains on my clothes.
Saw the cleaning lady once when i left my room in the morning, and she asked if i need anything.
The only con for some people might be the distance to the subway stations. Need to walk 10 to 15 minutes, depending on which one. For me, the walk is a good exercise. You can reach Mongkok or the Olympian mall within those 10 to 15 mintes walk.
In summary, the hotel is very good value for the money.
Cody
Stayed 9 nights in Dec 2023
Response from Dorsett Mongkok on 2023/12/18
Dear Cody, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. We will keep up the good services and endeavor to deliver all our guests a wonderful stay experience. Once again, thank you for staying at Dorsett Mongkok, Hong Kong. We look forward to welcome you back to our hotel in the near future.
6/10 Okay
Vincent
Traveled with group
2023/12/13
Liked: Staff & service
Good hotel above average for HK standards and for the price however could be cleaner lots of of dust under the bed and the carpet was very dirty.
Vincent
Stayed 7 nights in Dec 2023
Response from Dorsett Mongkok on 2023/12/21
Dear Vincent, Thank you for taking the time to review your recent stay with us. Please be assured that our housekeeping team has been informed of this issue and will pay extra attention to ensure proper cleaning work to be carried out at all times and in line with our standards, we are sorry for inconvenience caused. In the future we will definitely seek for continuous improvement to ensure everyone a great staying experience with us. Thank you for visiting Dorsett Mongkok, Hong Kong.
Dear Wei Leng, We regret to hear that your stay did not meet your expectation this time. Your comment on the amenities has been well noted and reflected to the concerned department for continuous improvement. In the future we will definitely seek for continuous improvement to ensure everyone a great staying experience with us. Thank you for visiting Dorsett Mongkok, Hong Kong.
Very nice building. Rooms are small but I got a very high level room with a great view. The transportation is not that convenient especially for sonebody that do not know the area. The streets are quite confusing.
Robert
Stayed 1 night in Dec 2023
Response from Dorsett Mongkok on 2023/12/14
Dear Robert, Thank you for taking the time to review your recent stay with us. Location wise, our hotel is located a 7-minute walk from the Olympics Station, with plenty of local shops and eateries along the street. We hope you enjoyed exploring the local vibes in the neighborhood during your stay. Scheduled shuttle bus service is also available to Mongkok & Kowloon MTR station and touristy spots including Langham Place, Elements mega shopping mall, Temple Street and China Hong Kong City. On your next visit, we wish you would consider our Suite Premier / Family Quad measuring up to 42sq.m. for a more spacious and comfortable stay. Thank you for staying at Dorsett Mongkok, Hong Kong. We look forward to welcome you back to our hotel in the future.
Dear Fay, Thank you for your rating. We are delighted to know that you enjoyed your stay with us. We look forward to welcome you back to Dorsett Mongkok, Hong Kong in the near future.
Dear Tracy, Thank you for your rating. We are delighted to know that you enjoyed your stay with us. We look forward to welcome you back to Dorsett Mongkok, Hong Kong in the near future.
Dear Harry, Thank you for your rating. We are delighted to know that you enjoyed your stay with us. We look forward to welcome you back to Dorsett Mongkok, Hong Kong in the near future.
Friendly staff, close to train and bus services / station and shops close by, and markets 15 - 20 min walk or use the hotel shuttle
YING LUNG
Stayed 13 nights in Nov 2023
Response from Dorsett Mongkok on 2023/12/11
Dear Ying Lung, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. We will keep up the good services and endeavor to deliver all our guests a wonderful stay experience. Once again, thank you for staying at Dorsett Mongkok, Hong Kong. We look forward to welcome you back to our hotel in the near future.
I loved that the hotel is surrounded by so many other businesses so many options for food, shopping etc. A free shuttle bus is provided and MTRs are walkable. The staff were kind and very accommodating of any requests. The rooms are as advertised so u do get what’s promised.
Joanita
Stayed 10 nights in Nov 2023
Response from Dorsett Mongkok on 2023/12/6
Dear Joanita, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. We will keep up the good services and endeavor to deliver all our guests a wonderful stay experience. Once again, thank you for staying at Dorsett Mongkok, Hong Kong. We look forward to welcome you back to our hotel in the near future.
Perfect location to local food and good buys shopping. Conveniently near shops, convenience stores, pharmacy, food places, Mcdonalds, Starbucks and taxi stand. Its a great location for tourist without the heavy crowd
Rhoel
Stayed 4 nights in Nov 2023
Response from Dorsett Mongkok on 2024/2/16
Dear Rhoel, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. We will keep up the good services and endeavor to deliver all our guests a wonderful stay experience. Once again, thank you for staying at Dorsett Mongkok, Hong Kong. We look forward to welcome you back to our hotel in the near future.
Clean comfortable room centrally located in Kowloon. Easy walking distance to several markets and thousands of restaurants. Free shuttle to Langham and Kowloon MRT station.
Mark
Stayed 2 nights in Nov 2023
Response from Dorsett Mongkok on 2023/11/20
Dear Mark, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. We will keep up the good services and endeavor to deliver all our guests a wonderful stay experience. Once again, thank you for staying at Dorsett Mongkok, Hong Kong. We look forward to welcome you back to our hotel in the near future.
Dear Valued Guest, Thank you for your rating. We are delighted to know that you enjoyed your stay with us. We look forward to welcome you back to Dorsett Mongkok, Hong Kong in the near future.
10/10 Excellent
Stacy
2023/11/11
Stacy
Stayed 1 night in Nov 2023
Response from Dorsett Mongkok on 2023/12/5
Dear Stacy, Thank you for your rating. We are delighted to know that you enjoyed your stay with us. We look forward to welcome you back to Dorsett Mongkok, Hong Kong in the near future.
8/10 Good
ANITA
2023/11/11
ANITA
Stayed 6 nights in Nov 2023
Response from Dorsett Mongkok on 2023/12/5
Dear Anita, Thank you for your rating. We are delighted to know that you enjoyed your stay with us. We look forward to welcome you back to Dorsett Mongkok, Hong Kong in the near future.
The only complaint the room and the toilet room are too small for comfort.
Sweekuang
Stayed 2 nights in Nov 2023
Response from Dorsett Mongkok on 2023/11/10
Dear Sweekuang, Thank you for taking the time to review your recent stay with us. On your next visit, we wish you would consider our Suite Premier / Family Quad measuring up to 42sq.m. with spacious bathroom for a more relaxing and comfortable stay. Thank you for staying at Dorsett Mongkok, Hong Kong. We look forward to welcome you back to our hotel in the future.
10/10 Excellent
Mee Hong
2023/11/7
Mee Hong
Stayed 7 nights in Oct 2023
Response from Dorsett Mongkok on 2023/11/10
Dear Mee Hong, Thank you for your rating. We are delighted to know that you enjoyed your stay with us. We look forward to welcome you back to Dorsett Mongkok, Hong Kong in the near future.
Small room but enough if traveling solo like I did. The hotel is located in old downtown and there are many small shops & restaurant nearby that open almost 24 hours. So there is no way that you would have problem finding something to eat.
The place is close to Olympic station within 5-6 mins walking distance so quite easy to travel around.
Wonjak
Stayed 4 nights in Oct 2023
Response from Dorsett Mongkok on 2023/11/7
Dear Wonjak, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. We will keep up the good services and endeavor to deliver all our guests a wonderful stay experience. Once again, thank you for staying at Dorsett Mongkok, Hong Kong. We look forward to welcome you back to our hotel in the near future.
The location is misleading because it is technically not in Mongkok as the name suggests. Rooms are small, virtually no amenities and I do not know how it is rated 4 star.
Chin
Stayed 7 nights in Oct 2023
Response from Dorsett Mongkok on 2023/11/6
Dear Chin, We regret to hear that your stay did not meet your expectation this time. Location wise, our hotel is located a 7-minute walk from the Olympics Station, with plenty of local shops and eateries along the street. We hope you enjoyed exploring the local vibes in the neighborhood during your stay. Scheduled shuttle bus service is also available to Mongkok & Kowloon MTR station and touristy spots including Langham Place, Elements mega shopping mall, Temple Street and China Hong Kong City. On your next visit, we wish you would consider our Suite Premier / Family Quad measuring up to 42sq.m. for a more spacious and comfortable stay. In the future we will definitely seek for continuous improvement to ensure everyone a great staying experience with us. Thank you for visiting Dorsett Mongkok, Hong Kong.
Dear Maggie, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. On your next visit, we wish you would consider our Suite Premier / Family Quad measuring up to 42sq.m. for a more spacious and comfortable stay. Thank you for staying at Dorsett Mongkok, Hong Kong. We look forward to welcome you back to our hotel in the future.
10/10 Excellent
Kheireddin
Traveled with group, Business traveler, Traveled with family
Dear Kheireddin, Thank you for your rating. We are delighted to know that you enjoyed your stay with us. We look forward to welcome you back to Dorsett Mongkok, Hong Kong in the near future.
Dear Robert, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. We will keep up the good services and endeavor to deliver all our guests a wonderful stay experience. Once again, thank you for staying at Dorsett Mongkok, Hong Kong. We look forward to welcome you back to our hotel in the near future.
Value for money, plenty of facilities to use
staffs very friendly and polite. Amazing of dining options surrounding the areas.
Olivia
Stayed 11 nights in Oct 2023
Response from Dorsett Mongkok on 2023/10/26
Dear Olivia, Thank you very much for your great comments. We are truly happy to know that you had a delightful stay with us. We will keep up the good services and endeavor to deliver all our guests a wonderful stay experience. Once again, thank you for staying at Dorsett Mongkok, Hong Kong. We look forward to welcome you back to our hotel in the near future.
10/10 Excellent
Philip
2023/10/24
We checked in around midnight so they offered us kindly a late check out next day
Philip
Stayed 1 night in Oct 2023
Response from Dorsett Mongkok on 2023/10/25
Dear Philip, Thank you very much for your great comments. We are truly happy to know that you had a delightful stay with us. We will keep up the good services and endeavor to deliver all our guests a wonderful stay experience. Once again, thank you for staying at Dorsett Mongkok, Hong Kong. We look forward to welcome you back to our hotel in the near future.