We had a good stay at the Natura Resort and Spa but we feel that it needs a bit of improvement:
CHECK IN PROCESS: We came in late at night but they didn't check with us the following day to explain hotel amenities
THE ROOM: is large, beautiful and clean. The outdoor pool is exceptional with gorgeous views. The pool would be better if it were heated. The roof is thatched so room is noisy - can hear neighbors. Views are lovely.
THE BATHROOM: no ventilation fan (smelly), Shower is nice but water temperature and pressure fluctuates (hot water runs out quickly). Nice outdoor tub and shower.
COMMON JACUZZI AND POOL: Lovely but jacuzzi temperature too hot.
SPA: Nice walking trail to the spa - lovely vistas by the river. Great spa treatments
HOUSEKEEPING: Room is clean and sheets and towels smell nice. Provide bottled water to brush teeth and drink.
BREAKFAST: Limited but sufficient. Coffee could be better.
AFTERNOON TEA: Nice, with fried banana or small sandwich
DINNER: Food was just mediocre
SHUTTLE: Nice to have but limited (only few times a day) and must book in advance - don't just show up.
SERVICE: Excellent - friendly and polite. We especially recommend Indra at the restaurant.
Provide a welcome fruit basket and fresh flowers
All in all I would definitely stay at this hotel again. We did enjoy our stay.