- Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is my 2nd stay in this newly reopen The Okura Tokyo hotel. The hotel itself is pretty perfect as my 1st stay except my reception experience this time. I did not mark down her name but she was rough in her tone whatever questions I asked like I asked why took one more time of my passport photocopy since I was hotel only 1-1/2 months ago. She said she had found my record but it was required, that was it. Then I asked my second question about breakfast whether we can go both Western and Japanese style breakfast, she simply said “of course”, that was it. I find she was not serving true Japanese manner especially compared my 1st stay which was almost perfect, so this time I bring my daughter here.