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Reviews of Sheraton Miyako Hotel Tokyo

5 out of 5
Sheraton Miyako Hotel Tokyo
1-1-50 Shirokanedai, Minato-ku, Tokyo, Tokyo-to

Reviews

8.8

Excellent

Rating 10 - Excellent. 491 out of 1000 reviews" "
Rating 8 - Good. 388 out of 1000 reviews" "
Rating 6 - Okay. 78 out of 1000 reviews" "
Rating 4 - Poor. 31 out of 1000 reviews" "
Rating 2 - Terrible. 12 out of 1000 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

wing yun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel. Great staff. Only complaint is that Marriott did not recognize this stay because we booked through hotels.com. Most disappointing as we’ve never booked any other way than through the Marriott site and didn’t realize Marriott would not count these nights towards our stays. Not a very good policy from a company that’s usually so very accommodating.
Stayed 2 nights in Oct 2023

10/10 Excellent

John T

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

6/10 Okay

Suzan

Stayed 3 nights in Sep 2023

10/10 Excellent

Christopher

Stayed 3 nights in Jun 2023

8/10 Good

Yin Peng

Liked: Cleanliness, staff & service, amenities
Stayed 6 nights in Apr 2023

10/10 Excellent

Viatcheslav

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good enough
Stayed 1 night in Apr 2023

6/10 Okay

Doowon

Liked: Cleanliness, amenities
Location was inconvenient for metro and restaurants.
Stayed 2 nights in Apr 2023

10/10 Excellent

Clare

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were warmly welcomed by the staff and check in was quick and efficient. The club room was very spacious, beds super comfy and bathroom clean and plenty amenities. The Japanese Garden was an added bonus. We were very pleased with our stay at the Sheraton Miyako and would definitely stay here again
Stayed 5 nights in Mar 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 13 nights in Feb 2023

4/10 Poor

Tat Pui

Disliked: Cleanliness, amenities, property conditions & facilities
The room needs renovation badly . Water won’t drain properly. Lightning too dark . Everything reminds me of a 3 star hotel in Europe

8/10 Good

Yumiko

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2022

10/10 Excellent

Hongyuan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels stay. Love the cleanliness and food especially. Also enjoyed the garden around the hotel. There's also free shuttle to and fro Meguro station, so prettt convenient. The swimming pool is not free for guest though, and it's pretty expensive. Other than that, love the quietness and ambience of this hotel. Will definitely come back again.
Stayed 4 nights in Nov 2022

10/10 Excellent

mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Faultless Hotel
Cannot fault this hotel in terms of service, cleanliness. The best I’ve experienced in a long time. One negative - I would have to pay to use the gym if I wasn’t a Bonvoy member. Luckily I am however if I’d paid to use their poorly equipped gym I would not have been happy.
Stayed 4 nights in Oct 2022

10/10 Excellent

MINAKO, LOS ANGELES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

10/10 Excellent

Walter

Stayed 1 night in Jul 2022

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

8/10 Good

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Miyako Sheraton Stay
Very nice hotel. Check in quick and efficient. Very nice comfortable room. Used lounge twice for meetings, Manager and staff very good service. Dinner at Chinese restaurant, food excellent. Service not. California for lunch, food good, service not. Definitely would stay again, but will think about using dining rooms if if same management team is there.
Stayed 2 nights in Jun 2022
Response from Sheraton Miyako Hotel Tokyo on 2022/6/23
Dear Mr. Larry Murakami, Thank you for staying with us. We are glad to hear from you. We are sorry that you are not satisfied with our restaurants service. I will share your comment for our managers. Best regards, Mamiko Watanabe Room reservation Dept. Sheraton Miyako Hotel Tokyo

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021

10/10 Excellent

Dale

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous Hotel
One of the best hotels we have stayed at in Japan! Large rooms, great amenities, and the service was wonderful.
Stayed 1 night in Jul 2021

10/10 Excellent

Richard Stoltzman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2021

8/10 Good

KimioInoue, Tokyo

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Air conditioning noise was slightly loud (Low frequency noise) in the room I stayed.
Stayed 1 night in Sep 2020

8/10 Good

Arun, Kobe japan

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
The chair in the room was almost broken / needed a little more bright light Rest all was ok
Stayed 1 night in May 2020

8/10 Good

ALTON HAN WEI

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020
Response from Thank you so much for your review of our hotel. We on 2020/3/7
Thank you for staying with us during your trip to Tokyo. We sincerely look forward to welcoming you again in the near future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2020
Response from Sheraton Miyako Hotel Tokyo on 2020/3/7
Thank you so much for your review of our hotel. We are delighted to hear that you enjoyed your stay and it was truly a pleasure to have you as our guest and we hope you visit us again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Sheraton Miyako Hotel Tokyo on 2020/3/7
Thank you so much for your review of our hotel. We are delighted to hear that you enjoyed your stay and it was truly a pleasure to have you as our guest and we hope you visit us again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2020
Response from Sheraton Miyako Hotel Tokyo on 2020/3/7
Thank you so much for your review of our hotel. We are delighted to hear that you enjoyed your stay and it was truly a pleasure to have you as our guest and we hope you visit us again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Sheraton Miyako Hotel Tokyo on 2020/3/7
Thank you for staying with us during your trip to Tokyo. We sincerely look forward to welcoming you again in the near future.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Sheraton Miyako Hotel Tokyo on 2020/3/9
Thank you for staying with us during your trip to Tokyo. We sincerely look forward to welcoming you again in the near future.

6/10 Okay

Shantha

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2019
Response from Sheraton Miyako Hotel Tokyo on 2020/3/11
Thank you for staying with us during your trip to Tokyo. We sincerely look forward to welcoming you again in the near future.

10/10 Excellent

arthurp, pa

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Espresso machine in room. Bed was very comfortable. Room was outstanding
Stayed 3 nights in Dec 2019
Response from Sheraton Miyako Hotel Tokyo on 2020/3/9
Thank you very much for your comments regarding your stay at the Sheraton Miyako Hotel Tokyo. It is a pleasure to receive positive feedback. I will share your comments with our team. I am sure that your feedback will encourage all of our staff to continuously improve the qualityof our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Jojo

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although the location is a bit far from metro station, hotel shuttle bus is provided. It is convenient. The overall services are good.
Stayed 3 nights in Dec 2019
Response from Sheraton Miyako Hotel Tokyo on 2020/3/9
Thank you so much for your review of our hotel. We are delighted to hear that you enjoyed your stay and it was truly a pleasure to have you as our guest and we hope you visit us again. Thank you for staying with us during your trip to Tokyo. We sincerely look forward to welcoming you again in the near future.

10/10 Excellent

Sarene

Stayed 4 nights in Dec 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Sheraton Miyako is a very good property. The staff is friendly and helpful. The recently remodeled rooms are appointed well. The pool is great for lap swimming; the fitness area is adequate but not great. It’s as good as you can usually expect in Japan. The club lounge is worth getting. The local area is nice and they have a shuttle to the train station, from there you can get to anywhere in Tokyo. The hotel has a nice garden area.
Stayed 4 nights in Dec 2019
Response from Sheraton Miyako Hotel Tokyo on 2020/3/9
Thank you for your sharing your magnificent experience staying at the Sheraton Miyako Hotel Tokyo. We are pleased to read that you enjoyed very much stay with us. Your kind comments have been passed on to our team and this will motivate us all to keep up the good performance. Thank you very much for your comments and we look forward to welcoming you back.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019

10/10 Excellent

Francis

Stayed 2 nights in Oct 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like the hotel was in the middle of nowhere. I did like the hotel shuttle took you to the nearest train station for free. I also didn't like haviing to pay for a taxi from the airport to the hotel.
Stayed 3 nights in Oct 2019

10/10 Excellent

Halit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Beautiful hotel close to station. We did have an issue with our air conditioning in our room and got a quick response and was able to move to another room in the middle of the night, their goal was to ensure our comfort. Breakfast was great.
Stayed 1 night in Oct 2019

8/10 Good

Timothy

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely helpful and pleasant staff. Shuttle to Meguro also really helpful
Stayed 6 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely stay at this hotel again if I am back in Tokyo. Excellent overall. I love the room amenities. The staff are very friendly, real professionals.
Stayed 1 night in May 2018

6/10 Okay

Verified traveler

Liked: Staff & service
Stayed 5 nights in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice large rooms (large by Tokyo standards; standard by non-NYC American standards); in-room WiFi was fast and easy to use. Location not so interesting (appeared to be a business district), but useful frequent shuttle bus to Meguro station makes that a non-issue. If you do want to take the shuttle bus, exit the East Exit of Meguro and stand on the street slightly to the right of the exit and wait for the bus which comes every 15 minutes or so. Don't cross the street. (There's no signage, but if you're unsure, the police officer stationed right around the corner can confirm the location for you.)
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Bracha, Baltimore

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The housekeeping was excellent. There was no microwave or ice machine. Staff was VERY courteous and helpful. Amazing Japanese gardens on site. 5 stars!
Stayed 6 nights in Jul 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people was amazing and have fully did theirs best to accommodate us and the food is amazing! I want to stay here again soon!
Stayed 5 nights in Jul 2019

8/10 Good

HEE

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2019

4/10 Poor

Perchance

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
A wedding-related regret... The front desk staff was extremely dismissive and rude, and for someone who lives in Japan and is used to Japanese omotenashi, this came as a shock. I chose this hotel for my parents who took their very first trip overseas for my wedding here in Tokyo. When assisting my senior citizen mother and father, who have trouble seeing and were exhausted after a long flight, with the hotel check-in process, the staff were not welcoming or understanding in the least. It was as though my parents were "low level/low priority" guests on the basis of using Travelocity. The front desk staff tried to prevent me from filling in paperwork for my parents -- despite the fact that I was the one who paid for everything. Other interactions during their stay were also negative. Upon checkout at the front desk, no thanks, kind words, or goodbyes as is the norm at other hotels in Tokyo. The Grand Hyatt Roppongi has become my hotel of choice for business meetings, guest stays, and other activities since this experience, and I highly recommend it (or others) versus the Sheraton Miyako. Thank you for allowing me to share my thoughts.
Stayed 9 nights in Aug 2017