All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The property exceeded our expectations. The staff was so accommodating and friendly. All you can ask for in a away home.
Lee
Stayed 3 nights in Mar 2024
Response from ANA InterContinental Tokyo on 2024/3/18
Dear Lee,Thank you for taking the time to share your experience with us. We are delighted to have played a part in creating an experience that inspired incredible joy during your visit.We look forward to the opportunity to welcome you back again very soon.Warm regards,ANA InterContinental Tokyo
Response from ANA InterContinental Tokyo on 2024/3/18
Dear Gerald,Thank you for taking the time to share your feedback with us. We are glad to hear that you found our location convenient and that there are many attractions nearby. We very much look forward to welcoming you back in the very near future.Warm regards,ANA InterContinental Tokyo
Great location and access to shopping and entertainment.
Gerald
Stayed 3 nights in Mar 2024
Response from ANA InterContinental Tokyo on 2024/3/15
Dear Gerald,Thank you very much for posting a review on this channel!It is great to know that you found the hotel location to be convenient.Warm Regards,ANA InterContinental Tokyo
The lobby is very nice and I really enjoyed the breakfast buffet. However the room I got was really outdated - did not even have USB plugs for our devices. The bathroom looked dated with its tile and fixtures. But I love how spacious the bedroom is. The treadmills in the hotel gym are also outdated which was a bit disappointing.
nancy
Stayed 2 nights in Mar 2024
Response from ANA InterContinental Tokyo on 2024/3/15
Dear nancy,Thank you for taking the time to share your feedback with us.We are pleased to hear that you enjoyed our beautiful lobby and had a pleasant experience at our breakfast buffet. At the same time, it saddens us to learn that your room didn't fully meet your expectations during your stay. We genuinely apologize for any inconvenience you may have experienced.We would like to take this opportunity to inform you that we are currently undergoing renovations and have already unveiled some of our refurbished rooms. We sincerely hope to welcome you back for an enhanced experience.Warm regards,ANA InterContinental Tokyo
Response from ANA InterContinental Tokyo on 2024/3/12
Dear cristina,Thank you for posting a feedback following your recent stay at ANA InterContinental Tokyo! Our hotel has indeed a very convenient location, which makes it perfect to enjoy Tokyo. Warm Regards,ANA InterContinental Tokyo
Response from ANA InterContinental Tokyo on 2024/3/7
Dear Federico,Thank you very much for the very positive rating shared through this review website.We look forward to welcoming you soon again to ANA InterContinental Tokyo for another pleasant staying experience.Warm Regards,ANA InterContinental Tokyo
Response from ANA InterContinental Tokyo on 2024/2/28
Dear Craig,Thank you very much for your positive review! We are delighted that you enjoyed so much your stay with us and It is a pleasure to read that you liked our breakfast. We look forwarding welcoming you soon again!Warm Regards,ANA InterContinental Tokyo
I stayed at many hotels in japan.. and on my very last night my previous booking was canceled by mistake …. I had to find a room so I chose this “five star” hotel only to get to room and find a disgusting and dated room with crunchy hard carpets and and old tub from the 80s there was dirts in places and mildew in the tiles …. The hotel wouldn’t accommodate a late checkout and wouldn’t consider finding me a new room …. The food at the restaurant was overpriced for the type of food that was prepared definitely in no way a five star hotel I couldn’t even get breakfast from the restaurant at 10:30 they closed the restaurant and sent me away definitely won’t be staying here again
Jesse
Stayed 1 night in Feb 2024
Response from ANA InterContinental Tokyo on 2024/2/14
Daer Jesse,Thank you for taking the time to share your feedback regarding your recent stay with us. We apologize for the disappointing experience you encountered during your visit.The ongoing renovations at our hotel have impacted room availability and our ability to fulfill certain requests, such as late check-out. We sincerely apologize for any inconvenience this may have caused you.Additionally, we appreciate your understanding regarding the breakfast buffet restaurant's seating arrangements, which may require adjustments due to lunchtime reservations starting at 11:00. Rest assured, we are committed to informing you of alternative plans to ensure your dining experience remains smooth.Your feedback is invaluable to us, and we thank you for your understanding. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.Warm regards,ANA InterContinental Tokyo
Response from ANA InterContinental Tokyo on 2024/2/2
Dear Randy,Thank you very much for taking the time to provide us a positive rating on your stay. This is very much appreciated. Warm Regards,ANA InterContinental Tokyo
The staff is very nice and accommodating and the location of the hotel is very convenient. Close to everything.
Shiela
Stayed 1 night in Jan 2024
Response from ANA InterContinental Tokyo on 2024/1/23
Dear Shiela,Thank you for taking the time to share your positive feedback with us! We are delighted to hear that you had a pleasant experience during your stay.It's wonderful to know that our team members' hospitality and convenient location contributed to making your stay enjoyable. Your kind words inspire incredible enthusiasm within our team – thank you for sharing your positive feedback!We look forward to the pleasure of welcoming you back to ANA InterContinental Tokyo in the future.Warm regards,ANA InterContinental Tokyo
6/10 Okay
Ruth
2024/1/20
Liked: Cleanliness, staff & service
The staff were great, a very convenient location but the rooms on the non executive floors are getting very old. The first and second floor lounge was great and parking was good too. I feel it is a bit overpriced.
Ruth
Stayed 1 night in Jan 2024
Response from ANA InterContinental Tokyo on 2024/2/2
Dear Ruth,Thank you for taking the time to share your thoughts on your recent stay with us. We appreciate your positive feedback regarding our team members, convenient location and the lounge.We would like to inform you that our property is currently undergoing renovations, and we are excited to announce that some of our upgraded rooms are now available. We would be delighted to welcome you back and have you experience our new rooms, which may exceed your expectations.Warm regards,ANA InterContinental Tokyo
My stay was highly enjoyable, the staff were very kind and helpful, and the rooms are great! Only thing that could have made it better: if the hot water had been much warmer.
Jonathan
Stayed 4 nights in Jan 2024
Response from ANA InterContinental Tokyo on 2024/1/19
Dear Jonathan,Thank you for taking the time to share your feedback with us. We are delighted to hear that your stay was highly enjoyable, and we appreciate your kind words about our staff and rooms.We also want to extend our sincere apologies for any inconvenience you experienced with the hot water temperature. Your feedback is important, and has passed to our engineer team to make adjustments.We look forward to the pleasure of welcoming you back and providing you with an even more exceptional experience.Warm regards,ANA InterContinental Tokyo
8/10 Good
Melvin
Traveled with partner
2023/12/31
Liked: Staff & service
The property does need an upgrade, our room was very dated.
Melvin
Stayed 6 nights in Dec 2023
Response from ANA InterContinental Tokyo on 2024/1/5
Dear Melvin,Thank you for taking the time to share your experience with us. It saddens us to learn that your room didn't fully meet your expectations during your stay. We genuinely apologize for any inconvenience you may have experienced.We would like to inform you that we are currently undergoing renovations and have already unveiled some of our refurbished rooms. We sincerely hope to welcome you back for an enhanced experience.Warm regards,ANA InterContinental Tokyo
10/10 Excellent
Neng, Honolulu
2023/12/24
Neng
Stayed 2 nights in Dec 2023
Response from ANA InterContinental Tokyo on 2023/12/25
Dear Neng,Thank you very much for your very positive rating. We look forward to welcoming you soon again to ANA InterContinental Tokyo for another memorable stay.Warm Regards,ANA InterContinental Tokyo
10/10 Excellent
Karen
2023/12/23
Karen
Stayed 3 nights in Dec 2023
Response from ANA InterContinental Tokyo on 2023/12/25
Dear Karen,Thank you very much for the very positive rating shared through this review website.We look forward to welcoming you soon again to ANA InterContinental Tokyo for another pleasant staying experience.Warm Regards,ANA InterContinental Tokyo
Great view! Comfortable room, varied breakfast buffet
Katherine
Stayed 9 nights in Dec 2023
Response from ANA InterContinental Tokyo on 2023/12/26
Dear Katherine,Thank you for taking the time to share your positive feedback with us. We're delighted to hear that you enjoyed both the scenic view from your room and the comfort it provided. It's always a pleasure to know that our guests have a relaxing and enjoyable stay.Beside this, we are glad to learn that the varied breakfast buffet added to your overall experience.We eagerly anticipate the opportunity to welcome you back for another delightful stay in the future.Warm regards,ANA InterContinental Tokyo
10/10 Excellent
Marsha
Traveled with family and small children
2023/12/22
Liked: Amenities
Wonderful hotel with friendly and helpful staff. Close to many eating places. Inhouse restaurant was great with a wide selection of tasty food.
Marsha
Response from ANA InterContinental Tokyo on 2023/12/29
Dear Marsha,Thank you for taking the time to share your positive experience at our hotel. We are very pleased to read that we were able to accommodate your needs with our convenient location, good service and food quality. Your kind words are a great source of motivation for all our team members.We look forward to having the pleasure of welcoming you soon again to ANA InterContinental Tokyo.Warm regards,ANA InterContinental Tokyo
10/10 Excellent
Maiko
2023/12/17
Maiko
Stayed 6 nights in Dec 2023
Response from ANA InterContinental Tokyo on 2023/12/18
Dear Maiko,Thank you very much for the very positive rating shared through this review website.We look forward to welcoming you soon again to ANA InterContinental Tokyo for another pleasant staying experience.Warm Regards,ANA InterContinental Tokyo
I had a wonderful stay at the ANA Intercontinental Tokyo in December 2023. The entire property is well maintained and the staff provides excellent service. The rooms are very comfortable and provide all of the conveniences that one would expect in a modern Tokyo hotel. A real highlight of the hotel is its' Executive Lounge. Breakfast (a la carte), afternoon tea service and cocktails/canapes are served to guests with Executive Lounge access. The food and beverage options are excellent, and the lounge staff are exceptional. I highly recommend the ANA Intercontinental Tokyo for your next visit to Tokyo!
Tom
Stayed 4 nights in Dec 2023
Response from ANA InterContinental Tokyo on 2023/12/19
Dear Tom,Thank you for sharing your delightful experience at ANA InterContinental Tokyo! We are thrilled to learn that you had a wonderful stay with us.We are delighted to learn that our guestroom met your expectations. We are particularly pleased to hear that you enjoyed your experience at the Club Lounge, as our team takes great pride in providing exceptional service.We look forward to welcoming you back for another memorable stay!Warm Regards,ANA InterContinental Tokyo
The service at the hotel was wonderful; friendly and efficient. The club lounge was beyond my expectations, everyone working there was welcoming and attentive. The atmosphere, along with the food and drinks provided were of the highest quality and very elegantly presented. I'll definitely stay at the ANA InterContinental again when I return to Tokyo.
Gail
Stayed 4 nights in Dec 2023
Response from ANA InterContinental Tokyo on 2023/12/19
Dear Gail,Thank you for taking the time to share your wonderful feedback with us! We are delighted to hear that you had a fantastic staying experience.Your kind words about the service, especially in the Club Lounge, truly warm our hearts. It's rewarding to know that our team's friendliness and efficiency, along with the high-quality food and drinks, exceeded your expectations.We would be honored to welcome you back to ANA InterContinental when you return to Tokyo. We look forward to hosting you again!Warm regards,ANA InterContinental Tokyo
10/10 Excellent
mary
2023/12/15
mary
Stayed 3 nights in Dec 2023
Response from ANA InterContinental Tokyo on 2023/12/18
Dear maryThank you very much for your very positive rating. We look forward to welcoming you soon again to ANA InterContinental Tokyo for another memorable stay.Warm Regards,ANA InterContinental Tokyo
8/10 Good
Yuree
2023/12/11
Yuree
Stayed 3 nights in Dec 2023
Response from ANA InterContinental Tokyo on 2023/12/12
Dear Yuree,Thank you very much for taking the time to provide us a positive rating on your stay. This is very much appreciated. Warm Regards,ANA InterContinental Tokyo
5 Star all the way. Room, bathroom, breakfast buffet, location and price all were perfect.
Justin
Stayed 4 nights in Dec 2023
Response from ANA InterContinental Tokyo on 2023/12/7
Dear Justin,We are delighted that you enjoyed every aspect of our stay at ANA InterContinental Tokyo. We put guest's experience and satisfaction as our priority, and it is definitely a boost for us every time we read positive reviews! It would be a pleasure to welcome you back during your next trip to Tokyo!Warm Regards,ANA InterContinental Tokyo
Because I go to the Santorum Hall where is located right next to the hotel .
Mitsuko
Stayed 1 night in Dec 2023
Response from ANA InterContinental Tokyo on 2023/12/7
Dear Mitsuko,Thank you for sharing your feedback following your recent stay at ANA InterContinental Tokyo!Our hotel is indeed conveniently located near Suntory Hall, and we genuinely look forward to the opportunity of welcoming you back in the near future.Warm Regards,ANA InterContinental Tokyo
10/10 Excellent
Timothy
Business traveler
2023/12/1
Liked: Room comfort
comfy and good location
service was excellent, room and amenities great, executive floor convenient and great for breakfast or cocktails. teppanaki on 37th floor was great for lunch/dinner . in process of upgrading decor.
Timothy
Stayed 3 nights in Nov 2023
Response from ANA InterContinental Tokyo on 2023/12/7
Dear Timothy,Thank you very much for taking the time to share your positive review with us! We are thrilled to hear that we were able to meet your needs and contribute to a pleasant stay through our convenient location and comfortable rooms.Your kind words about our Teppanyaki restaurant on the 37th floor are greatly appreciated. It's wonderful to know that we could provide a delightful dining experience for both lunch and dinner.Besides this, we are excited to announce that starting from January 2024, we will be introducing newly revamped rooms to enhance our guest experience and we look forward welcoming you back. Warm Regards,ANA InterContinental Tokyo
Response from ANA InterContinental Tokyo on 2023/11/30
Dear Lim Sen,Thank you very much for your positive rating regarding your recent stay at ANA InterContinental Tokyo. We hope to see you again soon.Warm Regards,ANA InterContinental Tokyo
We had a fantastic time at this property. All the staff members we encountered were very helpful and exceeded our expectations. We especially enjoyed the service at the club level.
Kellie
Stayed 3 nights in Nov 2023
Response from ANA InterContinental Tokyo on 2023/11/29
Dear Kellie,Thank you for your wonderful feedback! It's truly gratifying to know that our team members were helpful and exceeded your expectations. We're delighted to hear that you especially enjoyed the service at the club level.We hope to have the pleasure of welcoming you back for another fantastic stay in the future.Warm Regards,ANA InterContinental Tokyo
Uber-polite and friendly staff. Very clean. Wide variety for breakfast. Lots of nearby eating places.
Marsha
Stayed 6 nights in Nov 2023
Response from ANA InterContinental Tokyo on 2023/11/28
Dear Marsha,Thank you for posting such a positive review. We are delighted that you enjoyed so much your stay with us and it is a pleasure to read that you enjoyed our delicious breakfast and our convenient location. Beside this, your positive remarks regarding our team members are greatly appreciated.We appreciate a lot your highlights and hope to have the opportunity to welcome you back again very soon.Warm Regards,ANA InterContinental Tokyo
4/10 Poor
David
2023/11/19
David
Stayed 10 nights in Nov 2023
Response from ANA InterContinental Tokyo on 2023/11/20
Dear David,Thank you very much for leaving your feedback on this review site! We have taken note of your rating and we are wondering what has been missing in your previous experience. Please don't hesitate to let us know if there is anything further that we can do to make your future stays more enjoyable.Warm regards,ANA InterContinental Tokyo
Response from ANA InterContinental Tokyo on 2023/11/20
Dear MIKE,Thank you very much for your very positive rating. We look forward to welcoming you soon again to ANA InterContinental Tokyo for another memorable stay.Warm Regards,ANA InterContinental Tokyo
Response from ANA InterContinental Tokyo on 2023/11/20
Dear Guest,Thank you for your wonderful feedback! We are delighted to hear that you had a great experience, especially with our team members. Your kind words are greatly appreciated, and we look forward to welcoming you back soon!Warm Regards,ANA InterContinental Tokyo
Response from ANA InterContinental Tokyo on 2023/11/20
Dear PETER,Thank you for your positive feedback! We're pleased to hear that our convenient location and the cleanliness of our rooms met your expectations.We appreciate your comments and hope to welcome you back in the future.Warm Regards,ANA InterContinental Tokyo
Response from ANA InterContinental Tokyo on 2023/11/13
Dear Cherry,Thank you very much for taking the time to provide us a positive rating on your stay. This is very much appreciated. Warm Regards,ANA InterContinental Tokyo
10/10 Excellent
Tom
2023/11/10
Tom
Stayed 5 nights in Nov 2023
Response from ANA InterContinental Tokyo on 2023/11/13
Dear Tom,Thank you very much for the positive rating shared through this review website and we look forward to welcoming you soon again.Warm Regards,ANA InterContinental Tokyo
Response from ANA InterContinental Tokyo on 2023/11/10
Dear Sau Ling,Thank you very much for the very positive rating shared through this review website.We look forward to welcoming you soon again to ANA InterContinental Tokyo for another pleasant staying experience.Warm Regards,ANA InterContinental Tokyo
Response from ANA InterContinental Tokyo on 2023/11/8
Dear Michelle,Thank you very much for your very positive rating shared through this review website.We look forward to welcoming you soon again to ANA InterContinental Tokyo for another memorable stay.Warm Regards,ANA InterContinental Tokyo
10/10 Excellent
eun ja
2023/11/6
eun ja
Stayed 3 nights in Oct 2023
Response from ANA InterContinental Tokyo on 2023/11/7
Dear eun ja,Thank you very much for your very positive rating shared through this review website.We look forward to welcoming you soon again to ANA InterContinental Tokyo for another memorable stay.Warm Regards,ANA InterContinental Tokyo
Response from ANA InterContinental Tokyo on 2023/11/2
Dear Gerald,Thank you very much for taking the time to provide us a positive rating on your stay. This is very much appreciated. Warm Regards,ANA InterContinental Tokyo
My home in Tokyo for 15 years. The service is a global best.
Frank
Stayed 7 nights in Oct 2023
Response from ANA InterContinental Tokyo on 2023/10/31
Dear Frank,Thank you for your wonderful feedback. It's truly heartwarming to hear that our hotel has been your home away from home in Tokyo for 15 years. Your loyalty and kind words mean a lot to us.We are thrilled that you've consistently enjoyed our service. Your satisfaction is our utmost priority, and we look forward to continuing to provide you with an exceptional experience in the years to come.Warm Regards,ANA InterContinental Tokyo
10/10 Excellent
Muhammed
2023/10/27
Muhammed
Stayed 5 nights in Oct 2023
Response from ANA InterContinental Tokyo on 2023/11/17
Dear Muhammed,Thank you very much for the very positive rating shared through this review website.We look forward to welcoming you soon again to ANA InterContinental Tokyo for another pleasant staying experience.Warm Regards,ANA InterContinental Tokyo
10/10 Excellent
Lorena
2023/10/26
Lorena
Response from ANA InterContinental Tokyo on 2023/11/17
Dear Lorena,Thank you very much for your very positive rating. We look forward to welcoming you soon again to ANA InterContinental Tokyo for another memorable stay.Warm Regards,ANA InterContinental Tokyo
10/10 Excellent
Lorena
Traveled with family
2023/10/26
Liked: Amenities
Todo muy bien
Lorena
Stayed 2 nights in Oct 2023
Response from ANA InterContinental Tokyo on 2023/10/27
Dear Lorena,Thank you very much for leaving your positive feedback on this review site! It was a pleasure having you as our guest and we look forward to your next stay at ANA InterContinental Tokyo.Warm Regards,ANA InterContinental Tokyo
Great hotel, would always be staying at this Hotel any time we are in Tokyo
Peter
Stayed 3 nights in Oct 2023
Response from ANA InterContinental Tokyo on 2023/10/24
Dear Peter,Thank you for writing a positive review of your recent experience at ANA InterContinental Tokyo. We look forward to having the pleasure of welcoming you again.Warm Regards,ANA InterContinental Tokyo
10/10 Excellent
Priscilla
2023/10/21
Liked: Cleanliness, staff & service, room comfort
Priscilla
Stayed 2 nights in Oct 2023
Response from ANA InterContinental Tokyo on 2023/10/23
Dear Priscilla,Thank you very much for the positive rating shared through this review website and we look forward to welcoming you soon again.Warm Regards,ANA InterContinental Tokyo
It's an old interior and access from elevator to the room is a little confusing. The metro station is close, but actually there's a long walk after getting off the metro, but breakfast buffet is great and in all, I'm very happy with my stay. I'd love to stay again. Thanks.
Izumi
Stayed 4 nights in Oct 2023
Response from ANA InterContinental Tokyo on 2023/10/27
Dear Izumi,Thank you very much for staying with ANA InterContinental Tokyo and for your positive review! We are delighted that you enjoyed your stay with us and It is a pleasure to read that you liked our breakfast.We also have taken note of your other remarks and we are pleased to announce that our room renovation project is already underway. We are confident that the outcome will leave a lasting impression, and we hope to have the pleasure of hosting you once the project is complete. Once again, thank you for choosing ANA InterContinental Tokyo, and we appreciate your valuable feedback.Warm regards,ANA InterContinental Tokyo
I've stayed at this hotel repeatedly over the last 35 years, and it never disappoints!
Randal
Stayed 3 nights in Oct 2023
Response from ANA InterContinental Tokyo on 2023/10/24
Dear Randal,We want to express our deep gratitude for your ongoing loyalty. We are delighted to learn that we are always able to meet your needs and make your stays enjoyable.Your acknowledgement of our team's service level is truly appreciated and inspires us to continue with our efforts. We eagerly anticipate your return.Warm Regards,ANA InterContinental Tokyo
Response from ANA InterContinental Tokyo on 2023/10/16
Dear Kazuo,Thank you very much for posting a review on this channel! We are very pleased to read that you are satisfied with our breakfast and the comfort of our rooms. We look forward to having the pleasure of welcoming you again to ANA InterContinental Tokyo.Warm Regards,ANA InterContinental Tokyo
Response from ANA InterContinental Tokyo on 2023/10/16
Dear Gene,Thank you very much for your positive review! We are delighted that you enjoyed so much your stay with us and It is a pleasure to read that you liked our breakfast. We look forwarding welcoming you soon again!Warm Regards,ANA InterContinental Tokyo
10/10 Excellent
Arlene
2023/10/9
Arlene
Stayed 1 night in Oct 2023
Response from ANA InterContinental Tokyo on 2023/10/11
Dear Arlene,Thank you very much for taking the time to provide us a positive rating on your stay. This is very much appreciated. Warm Regards,ANA InterContinental Tokyo
Response from ANA InterContinental Tokyo on 2023/10/31
Dear Hideo,Thank you very much for your positive rating shared through this website. We look forward to welcoming you soon again to ANA InterContinental Tokyo for another pleasant stay.Warm Regards,ANA InterContinental Tokyo