6/10 Okay
Coleen
Traveled with family
2024/4/17
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The beach and pool areas were really just amazing. The beach was exceptionally clean and we were able to rent water sports on the beach in front of the hotel. The pool bar service for drinks and snacks was also nice The outside of the hotel was clean. The main disappointment was our room. While I understand we went there for the beach, our room was not clean. The towels were clean and the bedding was fine. However , there was a good bit of dust and filth on floor and around the bathroom. It seemed as if it had not had a deep cleaning in weeks. The lights were unplugged and the build up of dust and grime when I shifted the night stand to plug them in was bad. There was a dehumidifier in the room that had chunks of mold and dirt dumping out of it when the bucket was full. Which I had to empty within 4 hours of arriving. There was no luggage rack and because of the filth we had to store our suitcase packed up and upright. There is great opportunity for this resort to be amazing. But the room we were given was sadly in disrepair and not to normal standard of clean. We payed nearly $300 a night to stay here and while that is a good price of the area , I feel like the resort fell short. I think they can do better.
Coleen
Stayed 2 nights in Apr 2024