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Hotel Jen Orchardgateway Singapore by Shangri-La

Star Rating
4 out of 5
Photo gallery

Reviews

4.5 / 5Excellent
1,967 reviews

Amenities

  • Pool
  • Free WiFi
  • Free Parking
  • Air Conditioning

Map

What's nearby

  • Popular Location
    Orchard Central
    5 min walk
  • Popular Location
    National Museum of Singapore
    16 min walk
  • Popular Location
    Peranakan Museum
    3 min drive
  • Airport
    Singapore (SIN-Changi)
    19 min drive

Choose dates to view prices

Book online or call:

02 7743 8472
  • Deluxe Room, 1 King Bed

    Room Amenities

    • City view
    • Sleeps 2
    • 1 King Bed
    More details
  • Deluxe Room (Family)

    Room Amenities

    • City view
    • Sleeps 4
    • 1 King Bed and 1 Large Twin Sofa Bed
    More details
  • Superior Room, 1 King Bed, City View

    Room Amenities

    • City view
    • Sleeps 2
    • 1 King Bed
    More details
  • Superior Room, 1 King Bed

    Room Amenities

    • Sleeps 2
    • 1 King Bed
    More details
  • Panorama Club Room, 1 King Bed

    Room Amenities

    • City view
    • Sleeps 2
    • 1 King Bed
    More details
  • Club Deluxe Room, 1 King Bed

    Room Amenities

    • City view
    • Sleeps 2
    • 1 King Bed
    More details
  • Club Room, 1 King Bed

    Room Amenities

    • City view
    • Sleeps 2
    • 1 King Bed
    More details
  • Deluxe Twin Room

    Room Amenities

    • City view
    • Sleeps 2
    • 2 Twin Beds
    More details
  • Superior Twin Room, City View

    Room Amenities

    • City view
    • Sleeps 2
    • 2 Twin Beds
    More details
  • Superior Twin Room

    Room Amenities

    • Sleeps 2
    • 2 Twin Beds
    More details
  • Club Twin Room

    Room Amenities

    • City view
    • Sleeps 2
    • 2 Twin Beds
    More details

About this area

Singapore

Located in Singapore, Hotel Jen Orchardgateway Singapore by Shangri-La is in the city center and connected to a shopping center. Merlion and Marina Bay Sands Skypark are notable landmarks, and travelers looking to shop may want to visit Orchard Road and Bugis Street Shopping District. Check out an event or a game at Singapore National Stadium, and consider making time for Singapore Botanic Gardens, a top attraction not to be missed. Our guests love the hotel's central location.

Visit our Singapore travel guide
Popular Location

What's nearby

  • Orchard Central - 5 min walk
  • National Museum of Singapore - 16 min walk
  • Peranakan Museum - 3 min drive
  • Bugis Street Shopping District - 3 min drive
  • Mustafa Centre - 3 min drive

Getting around

  • Somerset Station - 1 min walk
  • JB Sentral - 23 min drive
  • Singapore (SIN-Changi) - 19 min drive

Restaurants

  • Makan at Jen – Restaurant offering international cuisine. Serves breakfast, brunch, lunch, and dinner. Kids' menu available.
  • Bay Watch at Jen – Poolside rooftop bar. Serves light fare.
  • Lounge at Jen – Bar.

About this property

Hotel Jen Orchardgateway Singapore by Shangri-La

4-star shopping hotel connected to a shopping center in Orchard
This hotel features a restaurant, an outdoor pool, and 2 bars/lounges. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour health club, a poolside bar, and a coffee shop/café are onsite. All 499 rooms feature thoughtful touches like bathrobes and slippers, plus free WiFi and flat-screen TVs with cable channels. 24-hour room service, coffee makers, and free local calls are among the other amenities available to guests.
Hotel Jen Orchardgateway Singapore by Shangri-La offers 499 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. 40-inch flat-screen televisions come with cable channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.
Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.
An outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour health club.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Free self parking
Limited parking spaces

Food and drink

Buffet breakfast available for a fee daily 6:30 AM–10 AM: SGD 35.31 for adults and SGD 17.66 for children
1 restaurant and 1 coffee shop/café
2 bars/lounges and 1 poolside bar
24-hour room service

Things to do

24-hour health club
Outdoor pool
Spa tub

Family friendly

Babysitting/childcare (surcharge)
Dry cleaning service
Free cribs/infant beds
Laundry facilities
Outdoor pool
Rollaway/extra beds (surcharge)

Conveniences

Elevator
Free newspapers in lobby
Front-desk safe
Vending machine

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Porter/bellhop
Tour/ticket assistance

Languages spoken

Chinese
English
Malay

Business services

Computer station
Meeting rooms
Conference space (452 square feet)

Outdoors

Free pool cabanas
Pool sun loungers
Pool umbrellas
Rooftop terrace

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
In-room accessibility
Wheelchair-accessible path of travel
Wheelchair-accessible parking

More

Designated smoking areas

Room amenities

Bedroom

Air conditioning
Blackout drapes/curtains
Free cribs/infant beds
Rollaway/extra beds (surcharge)

Bathroom

Bathrobes
Free toiletries
Hair dryer

Entertainment

40-inch flat-screen TV
Cable channels

Food and drink

Coffee/tea maker
Free bottled water

More

Connecting rooms available
Desk
Free local calls
Iron/ironing board (on request)
Laptop-compatible safe
Phone
Slippers

Policies

Check-in

Check-in time starts at 2 PM
Express check-in

Check-out

Check-out before noon
Express check-out

Special check-in instructions

  • Guests who book breakfast-inclusive rate plans will receive breakfast for 2 adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.

Pets

  • No pets or service animals allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for SGD 105.93 per night.
  • Free cribs (infant beds)!

Property payment types

Diners Club
JCB International
Mastercard
American Express
Visa

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: SGD 35.31 for adults and SGD 17.66 for children (approximately)
  • Rollaway bed fee: SGD 105.93 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

Pool access available from 6:00 AM to 11:00 PM.Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. No pets and no service animals are allowed at this property.

Property is also known as

  • Traders Hotel
  • Traders Orchardgateway Hotel Singapore
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  • Hotel Jen Orchardgateway Singapore by Shangri-La Singapore
  • Hotel Jen Orchardgateway Singapore by Shangri-La Hotel Singapore
4.5

Excellent

5 - Excellent
1,100
4 - Good
719
3 - Okay
113
2 - Mediocre
24
1 - Poor
11
4.5
Cleanliness
4.4
Service and Staff
4.6
Amenities
4.5
Property condition

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Jan 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great location, good breakfast with any options, clean and well maintained. Only problem is no way to get some fresh air into the room, which make it a bit staffed...

Stayed 4 nights in Jan 2020

3/5

  • Liked: Cleanliness, amenities
  • Disliked: Staff & service

A bit disappointed with the experience we had at Hotel Jen. The staff on check-in were a bit disinterested and they put us in the wrong room. We had planned to stay in a superior room with city views but when I opened the window in our room we were facing away from the city. Not great after a long haul flight and the fact they you pay more for the privilege of city views. I mentioned it to the front desk the next day and they did thankfully move us into a city facing room but didn't admit to their fault. On the plus side the hotel is in a prime spot for shopping and food which was nice. Very easy to eat breakfast and dinner along Orchard Road. No need to include breakfast.

Stayed 3 nights in Jan 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 2 nights in Jan 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice to be able to use pool and shower even after check out.

Stayed 2 nights in Jan 2020

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