- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, Great facilities and value for money for the family or business executive
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Located in Singapore, Hotel Jen Orchardgateway Singapore by Shangri-La is in the city center and connected to a shopping center. Merlion and Marina Bay Sands Skypark are notable landmarks, and travelers looking to shop may want to visit Orchard Road and Bugis Street Shopping District. Check out an event or a game at Singapore National Stadium, and consider making time for Singapore Botanic Gardens, a top attraction not to be missed. Our guests love the hotel's central location.
A bit disappointed with the experience we had at Hotel Jen. The staff on check-in were a bit disinterested and they put us in the wrong room. We had planned to stay in a superior room with city views but when I opened the window in our room we were facing away from the city. Not great after a long haul flight and the fact they you pay more for the privilege of city views. I mentioned it to the front desk the next day and they did thankfully move us into a city facing room but didn't admit to their fault. On the plus side the hotel is in a prime spot for shopping and food which was nice. Very easy to eat breakfast and dinner along Orchard Road. No need to include breakfast.