Hotel Jen Orchardgateway Singapore by Shangri-La

Star Rating
4 out of 5
Photo gallery


4.5 / 5Excellent
2,055 reviews


  • Pool
  • Free WiFi
  • Free Parking
  • Air Conditioning


What's nearby

  • Popular Location
    Orchard Central
    5 min walk
  • Popular Location
    National Museum of Singapore
    16 min walk
  • Popular Location
    Peranakan Museum
    3 min drive
  • Airport
    Singapore (SIN-Changi)
    19 min drive

Book online or call:

02 7743 8472

Your dates need to occur after 2020-01-20. Try updating your dates to see prices for your trip.

    About this area


    Located in Singapore, Hotel Jen Orchardgateway Singapore by Shangri-La is in the city center and connected to a shopping center. Merlion and Marina Bay Sands Skypark are notable landmarks, and travelers looking to shop may want to visit Orchard Road and Bugis Street Shopping District. Check out an event or a game at Singapore National Stadium, and consider making time for Singapore Botanic Gardens, a top attraction not to be missed. Our guests love the hotel's central location.

    Popular Location

    What's nearby

    • Orchard Central - 5 min walk
    • National Museum of Singapore - 16 min walk
    • Peranakan Museum - 3 min drive
    • Bugis Street Shopping District - 3 min drive
    • Mustafa Centre - 3 min drive

    Getting around

    • Somerset Station - 1 min walk
    • JB Sentral - 23 min drive
    • Singapore (SIN-Changi) - 19 min drive


    • Makan at Jen – Restaurant offering international cuisine. Serves breakfast, brunch, lunch, and dinner. Kids' menu available.
    • Bay Watch at Jen – Poolside rooftop bar. Serves light fare.
    • Lounge at Jen – Bar.

    About this property

    Hotel Jen Orchardgateway Singapore by Shangri-La

    This hotel features a restaurant, an outdoor pool, and 2 bars/lounges. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour health club, a poolside bar, and a coffee shop/café are onsite. All 499 rooms feature thoughtful touches like bathrobes and slippers, plus free WiFi and flat-screen TVs with cable channels. 24-hour room service, coffee makers, and free local calls are among the other amenities available to guests.

    Property amenities


    Available in all rooms: Free WiFi
    Available in some public areas: Free WiFi

    Parking and transportation

    Free self parking
    Limited parking spaces

    Food and drink

    Buffet breakfast available for a fee daily 6:30 AM–10 AM: SGD 35.31 for adults and SGD 17.66 for children
    1 restaurant and 1 coffee shop/café
    2 bars/lounges and 1 poolside bar
    24-hour room service

    Things to do

    24-hour health club
    Outdoor pool
    Spa tub

    Family friendly

    Babysitting/childcare (surcharge)
    Dry cleaning service
    Free cribs/infant beds
    Laundry facilities
    Outdoor pool
    Rollaway/extra beds (surcharge)


    Free newspapers in lobby
    Front-desk safe
    Vending machine

    Guest services

    24-hour front desk
    Concierge services
    Daily housekeeping
    Dry cleaning service
    Laundry facilities
    Luggage storage
    Tour/ticket assistance

    Languages spoken


    Business services

    Computer station
    Meeting rooms
    Conference space (452 square feet)


    Free pool cabanas
    Pool sun loungers
    Pool umbrellas
    Rooftop terrace


    If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
    In-room accessibility
    Wheelchair-accessible path of travel
    Wheelchair-accessible parking


    Designated smoking areas

    Room amenities


    Air conditioning
    Blackout drapes/curtains
    Free cribs/infant beds
    Rollaway/extra beds (surcharge)


    Free toiletries
    Hair dryer


    40-inch flat-screen TV
    Cable channels

    Food and drink

    Coffee/tea maker
    Free bottled water


    Connecting rooms available
    Free local calls
    Iron/ironing board (on request)
    Laptop-compatible safe


    5 - Excellent
    4 - Good
    3 - Okay
    2 - Mediocre
    1 - Poor
    Service and Staff
    Property condition

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Good location, Great facilities and value for money for the family or business executive

    Stayed 1 night in Jan 2020

    4/5 Good

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Stayed 1 night in Jan 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    I was upset that pairs of shoes & some clothing were found on one of the drawers in my room from previous occupant ! That means that the room was NOT cleaned properly . Room 1514

    Stayed 1 night in Jan 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Great location, good breakfast with any options, clean and well maintained. Only problem is no way to get some fresh air into the room, which make it a bit staffed...

    Stayed 4 nights in Jan 2020


    • Liked: Cleanliness, amenities
    • Disliked: Staff & service

    A bit disappointed with the experience we had at Hotel Jen. The staff on check-in were a bit disinterested and they put us in the wrong room. We had planned to stay in a superior room with city views but when I opened the window in our room we were facing away from the city. Not great after a long haul flight and the fact they you pay more for the privilege of city views. I mentioned it to the front desk the next day and they did thankfully move us into a city facing room but didn't admit to their fault. On the plus side the hotel is in a prime spot for shopping and food which was nice. Very easy to eat breakfast and dinner along Orchard Road. No need to include breakfast.

    Stayed 3 nights in Jan 2020

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