expedia

Reviews

3.5 / 5Good
483 reviews

Your dates need to occur after 2020-01-20. Try updating your dates to see prices for your trip.

    5 - Excellent
    77
    4 - Good
    190
    3 - Okay
    143
    2 - Mediocre
    51
    1 - Poor
    22
    3.6
    Cleanliness
    3.5
    Service and Staff
    3.2
    Amenities
    3.4
    Property condition

    3/5

      Slow during check-in with 5 stuff at the reception counter but only 1 entertained with 1 customer at that time. Was standing there for 5-10mins but no one seems to bother😬. Check out early morning also same, even with only one stuff on duty (1 to 1). Toilet bit of smelly on day one due to maybe not wash properly.

      Stayed 3 nights in Jan 2020

      2/5

      • Liked: Cleanliness
      • Disliked: Staff & service, property conditions & facilities

      The good thing about the hotel is its central location. Despite being slightly old, the room can still be considered comfortable and value for money, considering its location. However, I have serious issues with the staff and services, namely: - The lack of shower gel; and - The lacklustre attitude of the staff. First, housekeeping did not ensure that shower gel was topped up. Second, when I realised there was no shower gel in the dispenser only at midnight, I was informed that housekeeping knocked off at 9-10pm, and there was nothing they could do except provide soap bar for me. Third, after I voiced my displeasure of not getting what I paid for, the room service lied and said that shower gels were not provided in all rooms. This is not logical as there are dispenser in the shower room. Upon checking with the manager at the concierge, it was clarified that the room service staff had lied. Hotel needs improvement in [1] allowing staff to have access to basic amenities when housekeeping knocks off and [2] conveying to staff the importance of good service, and importantly, do not lie or brush off guests.

      Stayed 1 night in Jan 2020

      3/5

      • Disliked: Cleanliness, room comfort

      Very good location but the hotel need to be upgraded. The bathroom was smelly and mouldy.

      Stayed 5 nights in Dec 2019

      3/5

        sound proof door needed

        Awake in the middle of the night as people walking along the corridor talked too loud and can hear quite clearly.

        Stayed 1 night in Dec 2019

        3/5

        • Disliked: Cleanliness, staff & service, property conditions & facilities

        Stayed 5 nights in Dec 2019

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