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Reviews

4.2 / 5Very Good
319 reviews

Amenities

  • Pool
  • Free WiFi
  • Air Conditioning
  • Spa

Map

What's nearby

  • Popular Location
    Nanzenji Temple
    35 min drive
  • Popular Location
    Philosopher's Walk
    37 min drive
  • Popular Location
    Kiyomizu Temple
    42 min drive
  • Airport
    Osaka (ITM-Itami)
    59 min drive

Choose dates to view prices

Book online or call:

02 7743 8472
  • Deluxe Twin Room, Non Smoking

    Room Amenities

    • Sleeps 4
    • 2 Double Beds
    More details
  • Deluxe Double Room, Non Smoking

    Room Amenities

    • Sleeps 3
    • 1 King Bed
    More details
  • Royal Floor Twin Room, Non Smoking

    Room Amenities

    • Sleeps 4
    • 2 Double Beds
    More details
  • Royal Floor Double Room, Non Smoking

    Room Amenities

    • Sleeps 3
    • 1 King Bed
    More details
  • Deluxe Double Room, Smoking

    Room Amenities

    • Sleeps 3
    • 1 King Bed
    More details
  • Deluxe Twin Room, Smoking

    Room Amenities

    • Sleeps 4
    • 2 Double Beds
    More details
  • Royal Floor Double Room, Smoking

    Room Amenities

    • Sleeps 3
    • 1 King Bed
    More details
  • Royal Floor Twin Room, Smoking

    Room Amenities

    • Sleeps 4
    • 2 Double Beds
    More details

About this area

Otsu

Located in Otsu, Royal Oak Hotel Spa & Gardens is in the suburbs and on a lake. Heian Shrine and Nanzenji Temple are notable landmarks, and the area's natural beauty can be seen at Lake Biwa and Philosopher's Walk. Kyoto Aquarium and Biwako Otsukan are also worth visiting. Our guests appreciate the hotel's quiet location.

Popular Location

What's nearby

  • Heian Shrine - 35 min drive
  • Nanzenji Temple - 35 min drive
  • Philosopher's Walk - 37 min drive
  • Kiyomizu Temple - 42 min drive
  • Mount Hiei - 45 min drive

Getting around

  • Seta Station - 3 min drive
  • Higashino Station - 24 min drive
  • Osaka (KIX-Kansai Intl.) - 96 min drive

Restaurants

  • ISHIYAMA – Serves lunch and dinner.
  • Cafe de labbye – Café. Serves breakfast and light fare.
  • Belle Recamier – Restaurant offering French cuisine. Serves lunch and dinner.
  • FUEN – Restaurant offering Chinese cuisine. Serves lunch and dinner. Kids' menu available.
  • KITSUNO – Restaurant offering Japanese cuisine. Serves lunch and dinner. Kids' menu available.

About this property

Royal Oak Hotel Spa & Gardens

4-star spa hotel, walk to Lake Biwa
6 restaurants, a full-service spa, and an indoor pool are available at this hotel. Free WiFi in public areas and free train station pick-up are also provided. Additionally, a fitness center, a bar/lounge, and a coffee shop/café are onsite. All 169 rooms boast deep soaking tubs and offer free WiFi and flat-screen TVs. Guests will also find free wired Internet, refrigerators, and separate bathtubs and showers.
Royal Oak Hotel Spa & Gardens offers 169 air-conditioned accommodations with safes and slippers. Beds feature down comforters. 32-inch flat-screen televisions come with satellite channels and pay movies.
Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bidets, complimentary toiletries, and hair dryers. This Otsu hotel provides complimentary wired and wireless Internet access. In-room massages and hypo-allergenic bedding can be requested.
An indoor pool and a seasonal outdoor pool are on site. Other recreational amenities include a sauna and a fitness center.
Guests under 16 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub.
ROYAL OAK SPA has 4 treatment rooms including rooms for couples. Services include facials and body treatments. The spa is equipped with a spa tub. A variety of treatment therapies are provided, including aromatherapy.

Property amenities

Internet

Available in all rooms: Free WiFi and wired Internet
Available in some public areas: Free WiFi

Parking and transportation

Self parking: JPY 500 per night
Parking height restrictions apply
Free roundtrip train station shuttle

Food and drink

Buffet breakfast available for a fee daily 7 AM–10 AM: JPY 2700 per person
6 restaurants and 1 coffee shop/café
1 bar

Things to do

Fitness center
Full-service spa
Indoor pool
Sauna
Seasonal outdoor pool

Family friendly

Dry cleaning service
Indoor pool
Laundry facilities
Refrigerator
Seasonal outdoor pool

Conveniences

Ballroom
Banquet hall
Elevator
Free newspapers in lobby
Front-desk safe
Gift shop/newsstand

Guest services

24-hour front desk
Concierge services
Dry cleaning service
Hair salon
Laundry facilities
Luggage storage
Wedding services

Languages spoken

English
Japanese

Business services

Meeting rooms
Conference space

Outdoors

Garden

Spa

4 treatment rooms
Aromatherapy
Body treatments
Couples treatment room(s)
Facials
Massages
Spa tub

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
In-room accessibility
Wheelchair-accessible parking

Room amenities

Bedroom

Air conditioning
Blackout drapes/curtains
Down comforter
Hypo-allergenic bedding

Bathroom

Bidet
Deep soaking bathtub
Free toiletries
Hair dryer
Rainfall showerhead
Separate bathtub and shower

Entertainment

32-inch flat-screen TV
Pay movies
Satellite channels

Food and drink

Refrigerator

More

In-room massage
Phone
Safe
Slippers

Policies

Check-in

Check-in time starts at 2 PM

Check-out

Check-out before 11 AM

Pets

  • Pets not allowed (service animals welcome)

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for JPY 6000 per night.

Property payment types

Diners Club
JCB International
Mastercard
American Express
Visa

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: JPY 2700 per person (approximately)
  • Self parking fee: JPY 500 per night
  • Rollaway bed fee: JPY 6000 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

We should mention

This property offers transfers from the train station. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file. Parking height restrictions apply.

Property is also known as

  • Royal Oak Hotel Spa & Gardens
  • Royal Oak Hotel Spa & Gardens Otsu
  • Royal Oak Spa Gardens
  • Royal Oak Spa Gardens Otsu
  • Royal Oak Hotel Spa Gardens Otsu
  • Royal Oak Hotel Spa Gardens
  • Royal Oak Spa & Gardens Otsu
  • Royal Oak Hotel Spa & Gardens Otsu
  • Royal Oak Hotel Spa & Gardens Hotel
  • Royal Oak Hotel Spa & Gardens Hotel Otsu
4.2

Very Good

5 - Excellent
146
4 - Good
124
3 - Okay
33
2 - Mediocre
10
1 - Poor
6
4.3
Cleanliness
4.2
Service and Staff
3.7
Amenities
4.1
Property condition

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Disappointing for not having the room with a lake view

Stayed 1 night in Dec 2019

3/5

  • Liked: Staff & service
  • Disliked: Cleanliness

1) we found the hotel to be too far from Kyoto where we wanted to be everyday 2) we found the room to be disappointingly dirty with unusual amount of dust around the carpet moulding and corners and behind doors. The hotel was outdated and the furniture looked very old with many scars and dents from previous travelers. 3) we had to take an extra train which costs us additional fees to get to Kyoto everyday plus their shuttle to that train was only hourly or you had to pay for a taxi Next time we will stay directly in Kyoto

Stayed 4 nights in Nov 2019

1/5

  • Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jul 2019

3/5

  • Liked: Cleanliness, property conditions & facilities, room comfort
  • Disliked: Staff & service

Stayed 4 nights in Jun 2019

1/5

  • Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

I was so incredibly disappointed by this hotel. The photos online must have been from when the hotel first opened. Currently it feels a bit like The Shining when you check in. Not sure if it was way off season but felt like we were the only people staying at the giant hotel and staff was just making repairs. Pool was drained which was one of the reasons we chose the hotel in the first place which isn’t indicated on Expedia. My room was non-smoking but smelled of smoke. The furnishings in the room were from the 1970’s and the walls were damaged. We decided to try the restaurant for good measure and they were all out of the first things we tried to order. Finally we went down to complain about all of these things and the hotel manager was incredibly unhelpful and didn’t take our complaints seriously. We wound up leaving the hotel without a refund. Overall this was a bad experience. I can’t recommend this place less! Buyer beware!

Stayed 1 night in May 2019

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