- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Disappointing for not having the room with a lake view
Book online or call:02 7743 8472
Located in Otsu, Royal Oak Hotel Spa & Gardens is in the suburbs and on a lake. Heian Shrine and Nanzenji Temple are notable landmarks, and the area's natural beauty can be seen at Lake Biwa and Philosopher's Walk. Kyoto Aquarium and Biwako Otsukan are also worth visiting. Our guests appreciate the hotel's quiet location.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
I was so incredibly disappointed by this hotel. The photos online must have been from when the hotel first opened. Currently it feels a bit like The Shining when you check in. Not sure if it was way off season but felt like we were the only people staying at the giant hotel and staff was just making repairs. Pool was drained which was one of the reasons we chose the hotel in the first place which isn’t indicated on Expedia. My room was non-smoking but smelled of smoke. The furnishings in the room were from the 1970’s and the walls were damaged. We decided to try the restaurant for good measure and they were all out of the first things we tried to order. Finally we went down to complain about all of these things and the hotel manager was incredibly unhelpful and didn’t take our complaints seriously. We wound up leaving the hotel without a refund. Overall this was a bad experience. I can’t recommend this place less! Buyer beware!