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Reviews of Hotel Monterey Grasmere Osaka

4 out of 5
Hotel Monterey Grasmere Osaka
1-2-3 Minatomachi, Naniwa-ku, Osaka, Osaka-fu

Reviews

9.0

Wonderful

Rating 10 - Excellent. 631 out of 1017 reviews" "
Rating 8 - Good. 282 out of 1017 reviews" "
Rating 6 - Okay. 77 out of 1017 reviews" "
Rating 4 - Poor. 19 out of 1017 reviews" "
Rating 2 - Terrible. 8 out of 1017 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

jiaju

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 2 nights in Mar 2024

10/10 Excellent

Nadine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome location grocery store within the same building and train station as well. The staff were amazing. Impeccable service definitely I am coming back and I will be staying in the same hotel.
Stayed 1 night in Mar 2024

10/10 Excellent

Chunyan, Pine Brook

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel location is the best! It is located in the same building complex JR Namba and bus terminal! A lot of shops and restaurants are walkable! Service is excellent!! Staff is friendly and patient!
Stayed 4 nights in Mar 2024

10/10 Excellent

Choon Teck

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023

10/10 Excellent

Scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
High end hotel - very nice look and feel. Plus side: close to public transport - it's on top of a metro station with a mega shopping center, many restaurants and a full size grocery store. Terrific view of Osaka from any room 22 stories in the air. (Lobby is on floor 22, rooms are floors 23-31 of an Osaka office tower). Minus side: Room was tiny and staff has almost no command of English. Just enough room for 2 adults with 2 suitcases to cram into a double. Still, a really nice property.
Stayed 1 night in Mar 2024

6/10 Okay

Rolando

Traveled with partner
The room was tiny, hardly any space to walk around.
Stayed 3 nights in Mar 2024

10/10 Excellent

Catherine, Bayonne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place has a great location with train station near the hotel
Stayed 1 night in Mar 2024

8/10 Good

Tay Lay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Very near JR Namba and Namba station. Supermarket near by. 10 min walk to Kuromon market and Dotonbori. Next to OCAT which makes it convenient to take airport limo bus. Clean and new fittings. But shower head too small and bathroom sink too low. Linen not soft. Overall I enjoyed the stay.
Stayed 5 nights in Mar 2024

8/10 Good

Darren

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic location for Dotonburi Street and the main metro line back to Osaka station. Great location for day trips (Shinkansen to Hiroshima) and Universal Studios Japan / Nintendo world. Would absolutely stay here again. Amazing size room for the price paid
Stayed 4 nights in Feb 2024
Response from Hotel Monterey Grasmere Osaka on 2024/2/29
Thank you very much for choosing Hotel Monterey Grasmere Osaka. We thank you very much for your comments to take your precious time.We are really happy to hear that you enjoyed Osaka.All of our staff will continue to strive for your satisfaction in the future.We look forward to welcoming you again.

10/10 Excellent

hirbod

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was unbelievable here. Anything you needed, they got for you. We brought extra suitcases and they got us a cab, took it all down for us and helped communicate with the driver
Stayed 3 nights in Feb 2024
Response from Hotel Monterey Grasmere Osaka on 2024/2/29
Thank you very much for choosing Hotel Monterey Grasmere Osaka. We thank you very much for your comments to take your precious time.We are glad to hear that you had great time here.We look forward to welcoming you again.

4/10 Poor

Gwendolyn

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was kind of dirty- the room we got was super small even by Japan standards for a double and the bed sheets seemed not clean. Also there was large cigarette burns in the curtains in our room and it reeked of cigarettes as well. It was in a very convenient location- but that’s mainly the only plus side. This place was probably really nice in the early 90s but needs a ton of rennovation
Stayed 1 night in Feb 2024
Response from Hotel Monterey Grasmere Osaka on 2024/2/29
Thank you very much for choosing Hotel Monterey Grasmere Osaka. Thank you very much for your comments to take your precious time.We sincerely apologise for any discomfort you may have experienced regarding the cleaning of your room.We take your kind words seriously and will work on improving the situation.We would be delighted to have the opportunity to welcome you again.

8/10 Good

Anna

Traveled with partner
Liked: Cleanliness, staff & service
The property is clean and just a little dated. The staff are very friendly and helpful!
Stayed 3 nights in Feb 2024
Response from Hotel Monterey Grasmere Osaka on 2024/2/29
Thank you very much for choosing Hotel Monterey Grasmere Osaka. We thank you very much for your comments to take your precious time.All of our staff will continue to strive for your satisfaction in the future.We look forward to welcoming you again.

10/10 Excellent

Emmanuel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I hope they have rooms that have shower rooms with flat floors instead of bathtubs. It would be a lot convenient for PWDs or elderlies.
Stayed 5 nights in Jan 2024
Response from Hotel Monterey Grasmere Osaka on 2024/2/29
Thank you very much for choosing Hotel Monterey Grasmere Osaka. We thank you very much for your comments to take your precious time.All of our staff will continue to strive for your satisfaction in the future.We look forward to welcoming you again.

10/10 Excellent

PUI SZE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2024
Response from Hotel Monterey Grasmere Osaka on 2024/2/7
Thank you very much for staying at Hotel Monterey Grasmere Osaka.We are happy to hear that you enjoyed your stay.Thank you very much for taking time out of your busy schedule to write this review.We sincerely look forward to welcoming you again.

10/10 Excellent

Yejin

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 1 night in Feb 2024
Response from Manager of front clerk Hotel Monterey Grasmere Osa on 2024/2/5
Thank you very much for your staying at Hotel Monterey Grasmere Osaka.Our hotel is located in very convenient place.We are looking forward to seeing you again.

10/10 Excellent

Fei Long David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Hotel Monterey Grasmere Osaka on 2024/2/29
Thank you very much for choosing Hotel Monterey Grasmere Osaka.All of our staff will continue to strive for your satisfaction in the future.We look forward to welcoming you again.

10/10 Excellent

Kinh, Edensor Park

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
- Stayed here 4x in total given its central to Dotonbori - Its near JR NAMBA, NAMBA sub-ways - Easy to get to Nara / Kyoto and other stations - Also there is a supermarket below which closes at 12am which is helpful instead of goin to the 7/11 or Lawson - Each time I go I'm reminded why I prefer this hotel - Dotonbori is a quick walk under Namba Subway to exit 14-16
Stayed 7 nights in Jan 2024
Response from Manager of front clerk Hotel Monterey Grasmere Osa on 2024/1/25
Thank you very much for your staying at Hotel Monterey Grasmere Osaka.Yes, our hotel is very convenient location between Dotonbori and the JR/Subway lines.Right next to the JR Namba station and connected to the Namba Subway station via underground Namba Walk which offers a lot of restaurant options. We are looking forward to seeing you again.

6/10 Okay

Wilson

Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Room is not properly clean every day, rubbish still left near the bin
Response from Manager of front clerk Hotel Monterey Grasmere Osa on 2024/1/25
First of all, thank you for your staying at Hotel Monterey Grasmere Osaka.I'm very sorry about the room cleaning.We will take your comments that you said seriously.And we will continue to train our cleaning employees.

10/10 Excellent

Mariely, Long Island City

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay at Hotel Monterey Grasmere. It was close to everything and having the metro station right below the hotel was very convenient. The breakfast was a bit on the expensive side but it was amazing and you get a great view of the city. I'll definitely come back and stay with them again if I come back to Osaka.
Response from Manager of front clerk Hotel Monterey Grasmere Osa on 2024/1/25
Thank you very much for your staying at Hotel Monterey Grasmere Osaka.Our hotel is located in very convenient place.Even the breakfast is a bit expensive, many customers will be satisfied with it.We are looking forward to seeing you again.

10/10 Excellent

Gyoohee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from 호텔 몬트레그라스미아 오사카 on 2024/1/24
이번에는 호텔 몬트레그라스미어 오사카를 이용해 주셔서 정말 감사합니다.다음에 또 오시길 기다리고 있겠습니다.

10/10 Excellent

Angela

Traveled with group
Liked: Cleanliness, amenities
Response from Hotel Monterey Grasmere Osaka on 2024/2/29
Thank you very much for choosing Hotel Monterey Grasmere Osaka. All of our staff will continue to strive for your satisfaction in the future.We look forward to welcoming you again.

10/10 Excellent

Sheila

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Best part is it is right next to the Namba subway station so it was very easy to get around with transit. Close walk to Dotonbori area as well. The breakfast is fabulous!!
Stayed 2 nights in Dec 2023
Response from Manager of front clerk Hotel Monterey Grasmere Osa on 2024/1/18
Thank you so much for your staying at our hotel this time.Our hotel is located in very convenient place.And many customers will be satisfied with the breakfast. We wish you will stay at our hotel next time too.

10/10 Excellent

Naisheng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is very accessible and connected, property itself is very well maintained. Please keep up the good work
Stayed 3 nights in Dec 2023
Response from Hotel Monterey Grasmere Osaka on 2023/12/27
hank you very much for your staying at Hotel Monterey Grasmere Osaka.As your review, convenient location between Dontonbori and the JR/Subway lines.We are looking forward to seeing you again.Front managerHotel Monterey Grasmere Osaka

8/10 Good

MAY WAN

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
A hotel front desk officer was very helpful in warming our takeaway food and repacking it into a hotel paper bag. Didn’t get his name but thank you very much! Appreciate it!
Stayed 3 nights in Dec 2023
Response from Hotel Monterey Grasmere Osaka on 2023/12/27
Thank you very much for your staying at Hotel Monterey Grasmere Osaka.I am glad you had a pleasant stay.We are looking forward to seeing you again.Front managerHotel Monterey Grasmere Osaka

8/10 Good

Gladys

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well connected hotel to Namba train station with a supermarket that opens from 9am to 12midnight right below the hotel
Stayed 3 nights in Dec 2023
Response from Hotel Monterey Grasmere Osaka on 2023/12/26
Thank you very much for your staying at Hotel Monterey Grasmere Osaka.As your review, the hotel is also directly connected to JR Namba Station. It is very convenient no matter what kind of transportation you take. There is a supermarket and convenience store in the basement of the hotel, making shopping very convenient.We are looking forward to seeing you again.Front managerHotel Monterey Grasmere Osaka

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, friendly staff, clean and comfortable room.
Stayed 5 nights in Dec 2023
Response from Hotel Monterey Grasmere Osaka on 2023/12/26
Thank you very much for your staying at Hotel Monterey Grasmere Osaka.I am glad you had a pleasant stay.We are looking forward to seeing you again.Front managerHotel Monterey Grasmere Osaka

10/10 Excellent

Aaron

Stayed 1 night in Dec 2023
Response from Hotel Monterey Grasmere Osaka on 2023/12/26
Thank you very much for your staying at Hotel Monterey Grasmere Osaka.We are looking forward to seeing you again.

10/10 Excellent

Man Kit Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Hotel Monterey Grasmere Osaka on 2023/12/24
Thank you very much for your staying at Hotel Monterey Grasmere Osaka.We are looking forward to seeing you again.Front managerHotel Monterey Grasmere Osaka

10/10 Excellent

Joanne

Stayed 5 nights in Dec 2023
Response from Manager of front clerk Hotel Monterey Grasmere Osa on 2024/1/25
Thank you very much for your staying at Hotel Monterey Grasmere Osaka.We are looking forward to seeing you again.

8/10 Good

Mary

Stayed 8 nights in Dec 2023
Response from Manager of front clerk Hotel Monterey Grasmere Osa on 2024/1/25
Thank you very much for your staying at Hotel Monterey Grasmere Osaka.We are looking forward to seeing you again.

10/10 Excellent

Hin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel located on the 22 floor and up. You can get a great view of Osaka.
Stayed 2 nights in Dec 2023
Response from Hotel Monterey Grasmere Osaka on 2023/12/20
Thank you very much for your staying at Hotel Monterey Grasmere Osaka.As your review, it may be a little inconvenient because the elevator always needs to be changed on the 22nd for to go up to the guest room.We are looking forward to seeing you again.

6/10 Okay

Meng Fei

Traveled with family
Use it because of the location near ocat otherwise quite outdated condition of the hotel. Housekeeping keep missing something for our room of 3, toothbrush, towel, etc
Stayed 4 nights in Dec 2023
Response from Hotel Monterey Grasmere Osaka on 2023/12/19
Thank you very much for your staying at Hotel Monterey Grasmere Osaka.However, we apologize for the inconvenience regarding housekeeping.We will share this information with housekeepers to improve and prevent recurrence.Front managerHotel Monterey Grasmere Osaka

8/10 Good

Celia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, near subway. Convenient to travel from one to another location.
Stayed 3 nights in Dec 2023
Response from Hotel Monterey Grasmere Osaka on 2023/12/19
Thank you very much for your staying at Hotel Monterey Grasmere Osaka.As your review, convenient transportation and close to sightseeing spots.We are looking forward to seeing you again.Front managerHotel Monterey Grasmere Osaka.

10/10 Excellent

Robert

Stayed 3 nights in Dec 2023
Response from Hotel Monterey Grasmere Osaka on 2023/12/14
Thank you very much for your staying at Hotel Monterey Grasmere Osaka.We are looking forward to seeing you again.Front managerHotel Monterey Grasmere Osaka

4/10 Poor

HYEON IN, Demarest

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I am a VIP Access but they were ignored my benefit. For example. Free Breakfast.
Stayed 1 night in Nov 2023
Response from Hotel Monterey Grasmere Osaka on 2023/12/14
Thank you very much for your staying at Hotel Monterey Grasmere Osaka.Sorry for the inconvenience regarding the VIP benefits.Breakfast used to be a benefit for VIP members, but is no longer included. Sorry for the lack of explanation.Front managerHotel Monterey Grasmere Osaka

6/10 Okay

Colin

Stayed 6 nights in Dec 2023
Response from Hotel Monterey Grasmere Osaka on 2023/12/14
Thank you very much for your staying at Hotel Monterey Grasmere Osaka.We are looking forward to seeing you again.Front managerHotel Monterey Grasmere Osaka

10/10 Excellent

Lenka, Summerside

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff. Very helpful at all times. Convenient location
Stayed 4 nights in Dec 2023
Response from Hotel Monterey Grasmere Osaka on 2023/12/10
Thank you very much for your staying at Hotel Monterey Grasmere osaka.We are looking forward to seeing youagain.

10/10 Excellent

Janice

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with beautiful decor. Quick check in and check out. Friendly staff. We booked the deluxe twin room. 1.5 washrooms. Bed was nice and firm. Clean and comfortable. Good rate and spacious. Great location -10-15 min walking distance from Dotonbori. Overall, I’d stay here again.
Stayed 4 nights in Dec 2023
Response from Hotel Monterey Grasmere Osaka on 2023/12/7
Thank you very much for your staying at Hotel Monterey Grasmere Osaka.I'm glad you are comfortable. As your review, convenient location between Dontonbori and the JR/Subway lines. Right next to the JR Namba station and connected to the Namba Subway station via underground Namba Walk which offers a lot of restaurant options. We are looking forward to seeing you again.

8/10 Good

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location and nice hotel
We enjoyed our stay here . The location is excellent . Walking distance to Dontombori , Shinsaibashi , Ebisu bashi suji . Beside the hotel is OCAT where we took the airport bus limousine to Kansia airport . Its very convenient and hassle free . Highly recommended !
Stayed 5 nights in Nov 2023
Response from Hotel Monterey Grasmere Osaka on 2023/12/7
Thank you very much for your staying at Hotel Monterey Grasmere Osaka.As your review, convenient location between Dontonbori and the JR/Subway lines. Right next to the JR Namba station and connected to the Namba Subway station via underground Namba Walk which offers a lot of restaurant options.We are looking forward to seeing you again.Front managerHotel Monterey Grasmere Osaka

10/10 Excellent

Zhenxi, Bellevue

Stayed 3 nights in Nov 2023
Response from Hotel Monterey Grasmere Osaka on 2023/12/20
Thank you very much for your staying at Hotel Monterey Grasmere Osaka.We are looking forward to seeing you again.

8/10 Good

Lim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient located - Walking distance to Dotonburi and the shopping malls
Stayed 2 nights in Nov 2023
Response from Hotel Monterey Grasmere Osaka on 2023/11/30
Thank you very much for your staying at Hotel Monterey Grasmere Osaka.Convenient location between Dontonbori and the JR/Subway lines. Right next to the JR Namba station and connected to the Namba Subway station via underground Namba Walk which offers a lot of restaurant options.

10/10 Excellent

Lourdes

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was definitely a fancy hotel, it was nice and it even had a church inside the hotel.
Stayed 2 nights in Nov 2023
Response from Hotel Monterey Grasmere Osaka on 2023/11/30
Thank you very much for your staying at Hotel Monterey Grasmere Osaka.It's a great honor to hear this kind of praise.We appreciate your review.We are looking forward to seeing you again.

8/10 Good

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is dated, room cleaning can be improved. The carpet is dark in color and any imperfection showed
Stayed 9 nights in Nov 2023
Response from Hotel Monterey Grasmere Osaka on 2023/11/29
Thank you very much for your staying at Hotel Monterey Grasmere Osaka.We will make every effort to improve and enhance our services to ensure a comfortable stay.We are looking forward to seeing you again.

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, helpful staff.
Stayed 2 nights in Nov 2023
Response from Hotel Monterey Grasmere Osaka on 2023/11/25
Thank you very much for your staying at Hotel Monterey Grasmere Osaka.We are looking forward to seeing you again.

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Nov 2023
Response from Hotel Monterey Grasmere Osaka on 2023/12/14
Thank you very much for your staying at Hotel Monterey Grasmere Osaka.We are looking forward to seeing you again.Front managerHotel Monterey Grasmere Osaka

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Only 1 out of 5 staff able to communicate a bit in English. 2000yen for one hour late check-out is pretty expensive. Buffet breakfast is great with good selections.
Stayed 4 nights in Nov 2023
Response from Hotel Monterey Grasmere Osaka on 2023/11/21
Thank you very much for staying at Hotel Monterey Grasmere Osaka.We apologize for the inconvenience caused by the lack of English communication skills of our staff.We are keenly aware of the need to improve the English language skills of our staff and regret any inconvenience this may have caused.We will make every effort to improve the English language skills of all staff members to ensure smooth communication.We would like to extend our sincere apologies for the inconvenience caused by the incident, and we would like to thank you for your kind attention.We are very pleased that you were satisfied with our breakfast.We look forward to welcoming you again.

10/10 Excellent

Chaveng

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023
Response from Hotel Monterey Grasmere Osaka on 2023/11/21
Thank you very much for your staying at Hotel Monterey Grasmere Osaka.We are looking forward to seeing you again.

8/10 Good

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Very close to train station/subway and walking distance to Dotonburi and lots of shopping and dining in Namba. Hotel lobby is on 22nd floor of building, so we had some trouble finding the entrance at first. Rooms and decor are a bit dated, but a nice hotel overall.
Response from Hotel Monterey Grasmere Osaka on 2023/11/14
Thank you very much for staying at Hotel Monterey Grasmere Osaka.Our hotel is directly connected to JR Namba Station, making it very convenient for transportation.Other train lines are also connected to the hotel via the underground.It is also within walking distance to downtown Namba, making it ideal for sightseeing.Thank you for your comment that it was difficult to find the entrance to the hotel.Please feel free to contact us and we will be happy to provide you with directions from there.We are glad to hear that you had a comfortable stay in our room.We look forward to welcoming you again.

8/10 Good

Susanna, Roslyn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower curtain is too light , easily to spill water out .
Stayed 1 night in Nov 2023
Response from Hotel Monterey Grasmere Osaka on 2023/11/11
Thank you very much for staying at Hotel Monterey Grasmere Osaka.Thank you very much for your valuable feedback regarding the shower curtain.We will consider this issue in the future.We will make every effort to make your stay more comfortable.We look forward to welcoming you again.Hotel Monterey Grasmere OsakaFront Desk Manager

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Hotel Monterey Grasmere Osaka on 2023/11/9
Thank you very much for your staying at Hotel Monterey Grasmere Osaka.We are looking forward to seeing you again.Front manager Hotel Monterey Grasmere Osaka