4/10
One of the worst hotel experiences I’ve had in decades. The check-in process was unpleasant—the front desk agent was speaking in a heated tone to someone on the phone when I arrived. Although she stopped talking out loud, it was clear she kept the caller on the line through her AirPods while checking me in, even relaying what she was doing with my reservation due to an issue. While she wasn’t rude, she certainly wasn’t friendly or professional. The staff at this hotel lacks good customer service skills.
The room itself was unacceptable. There was a large orange stain in the bottom of the tub. The shower curtain rod was coming loose, and there was yellow liquid oozing from underneath the toilet and from the base of the wall near the bathtub—absolutely disgusting. I also found a black roach-like insect in the tub in the morning. The furniture was cheap, and the room was bare—no decor, not even a single picture on the wall.
The hotel’s location did not feel safe. Several places we went—including the nearby Circle K gas station—had armed security stationed at the door.
The breakfast buffet was disappointing. Food items ran out and were not restocked in a timely manner, leaving guests waiting or simply going without.
I would never stay here again and strongly advise others to avoid it. I assumed that because this hotel used the Marriott name, it would be decent, but it was far from it. This is not a hotel I would recommend.
Stacey
於 2025 年 7 月住了 1 晚
