The staff at the registration desks, the house keeping staff and concierge are super super helpful. It is conveniently located just above the ferry terminal. The shuttle bus from the Airport Express stops right at the door step of the hotel.There is a road that runs along the side of the hotel - one direction go to the harbour front, beautiful ! the other direction goes to Kowloon Park. There is a huge shopping mall 2 minutes walk from the hotel. Lots of restaurants & museums in the area within 10 minute walk. The Star Ferry, a must for tourists, is only 8 minute walk from the hotel. The hotel provides a cell phone for hotel guests. We can take the cell phone out of the hotel to use during our stay. Also, there is a drinking water dispenser on every floor, nice!! The fitness room is very well equipped. Breakfast is very good, lots of varieties, food is fresh, and friendly chefs will cook for you right there. I will definitely stay there if I go back to HK again.