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The Pacific Sutera Hotel

Star Rating
5 out of 5
Photo gallery

Reviews

4.2 / 5Very Good
1,578 reviews

Amenities

  • Pool
  • Free WiFi
  • Free Parking
  • Air Conditioning

Map

What's nearby

  • Popular Location
    Sutera Harbour
    5 min walk
  • Popular Location
    Sabah State Mosque
    17 min walk
  • Popular Location
    Imago Shopping Mall
    18 min walk
  • Airport
    Kota Kinabalu (BKI-Kota Kinabalu Intl.)
    7 min drive

Book online or call:

02 7743 8472

Your dates need to occur after 2020-01-19. Try updating your dates to see prices for your trip.

    About this area

    Kota Kinabalu

    Located in Kota Kinabalu's Downtown Kota Kinabalu neighborhood, The Pacific Sutera Hotel is in the business district and on the boardwalk. Sutera Harbour and Jesselton Point Ferry Terminal are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Imago Shopping Mall and Centre Point. Traveling with kids? Consider Anjung Samudera and Sedco Square.

    Popular Location

    What's nearby

    • Sutera Harbour - 5 min walk
    • Sabah State Mosque - 17 min walk
    • Imago Shopping Mall - 18 min walk
    • Oceanus Waterfront Mall - 2 min drive
    • Sabah State Museum - 3 min drive

    Getting around

    • Tanjung Aru Station - 3 min drive
    • Kota Kinabalu (BKI-Kota Kinabalu Intl.) - 12 min drive

    Restaurants

    • Silk Garden – Garden-view restaurant offering Chinese cuisine. Serves lunch and dinner.
    • Cafe Boleh – Alfresco dining restaurant. Serves breakfast, lunch, and dinner. Open 24 hours.

    About this property

    The Pacific Sutera Hotel

    Spend the day relaxing at The Pacific Sutera Hotel's private white sand beach, practicing your swing on the golf course, or pampering yourself at the full-service spa. Then enjoy a meal at one of the hotel's 2 restaurants. All 500 rooms boast deep soaking tubs and offer free WiFi and 24-hour room service. Free wired Internet and minibars are standard, as are LCD TVs with satellite channels.

    Property amenities

    Internet

    Available in all rooms: Free WiFi and wired Internet
    Available in some public areas: Free WiFi and wired Internet

    Parking and transportation

    Free self parking
    Free area shuttle

    Food and drink

    Breakfast available for a fee: MYR 64.10 for adults and MYR 32.10 for children
    2 restaurants
    1 swim-up bar, 1 poolside bar and 1 bar
    24-hour room service

    Things to do

    27 holes of golf
    3 indoor tennis courts
    3 outdoor pools
    3 outdoor tennis courts
    Arcade/game room
    Billiards/pool table
    Children's pool
    Fitness center
    Full-service spa
    Golf driving range
    Racquetball/squash
    Tennis
    Volleyball

    Family friendly

    3 outdoor pools
    Arcade/game room
    Babysitting/childcare (surcharge)
    Children's club (surcharge)
    Children's pool
    Dry cleaning service
    Free area shuttle
    Grocery/convenience store
    Laundry facilities
    Supervised childcare/activities (surcharge)

    Conveniences

    ATM/banking services
    Banquet hall
    Elevator
    Free newspapers in lobby
    Gift shop/newsstand
    Grocery/convenience store

    Guest services

    24-hour front desk
    Concierge services
    Daily housekeeping
    Dry cleaning service
    Golf lessons
    Hair salon
    Laundry facilities
    Luggage storage
    Porter/bellhop
    Tennis lessons
    Tour/ticket assistance
    Wedding services

    Languages spoken

    Chinese
    English
    Malay

    Business services

    Business center
    Meeting rooms
    Conference space

    Outdoors

    Beach umbrellas
    Garden
    Marina onsite
    Pool sun loungers
    Pool umbrellas
    Private beachfront location
    Terrace

    Spa

    Aromatherapy
    Facials
    Manicures and pedicures
    Massages
    Massage/treatment rooms
    Sauna
    Spa tub

    Accessibility

    If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
    Accessible bathroom
    In-room accessibility
    Wheelchair-accessible path of travel
    Wheelchair-accessible parking

    More

    Beach towels
    Designated smoking areas (fines apply)

    Room amenities

    Bedroom

    Air conditioning

    Bathroom

    Bathrobes
    Bidet
    Deep soaking bathtub
    Designer toiletries
    Hair dryer
    Rainfall showerhead
    Separate bathtub and shower

    Entertainment

    Cable/satellite channels
    LCD TV
    Premium channels

    Food and drink

    Coffee/tea maker
    Free bottled water
    Minibar

    More

    Desk
    Free newspapers
    Iron/ironing board
    Phone
    Safe
    Slippers
    4.2

    Very Good

    5 - Excellent
    668
    4 - Good
    613
    3 - Okay
    213
    2 - Mediocre
    51
    1 - Poor
    33
    4.2
    Cleanliness
    4.2
    Service and Staff
    4.1
    Amenities
    4.0
    Property condition

    3/5

    • Liked: Cleanliness, property conditions & facilities
    • Disliked: Staff & service

    Nice hotel with some improvements needed

    The hotel and its facilities were amazing. Some items that could be improved: - we were on the 8th floor and from 5pm to 1am we could hear loud music coming from the sky lounge. This was not ideal - when providing feedback, we felt the staff simply apologised without actually wanting to listen to concerns and doing something about it - the yogurt served during breakfast was off 3 days in a row despite informing the kitchen staff. We requested to speak to the general manager but he/she didn’t meet with us - instead we met with the chef. A bit disappointment as we felt the hotel staff tend to just shift blame without taking any responsibilities

    Stayed 3 nights in Dec 2019

    5/5 Excellent

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Fancy hotel and nice pool, perfect place for my family to stay and enjoy

    Stayed 3 nights in Dec 2019

    5/5 Excellent

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Splendid stay

    The service was excellent, the buffet dinner worth every penny and the experience was amazing.

    Stayed 2 nights in Dec 2019

    4/5 Good

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Nice and clean. Food is decent and the staff are helpful.

    Stayed 7 nights in Dec 2019

    4/5 Good

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    I have a very pleasant stay with my family .

    Stayed 2 nights in Nov 2019

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