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3.9 / 5Good
537 reviews


  • Pool
  • Free WiFi
  • Air Conditioning
  • Restaurant

Families love it for

outdoor pool, laundry


What's nearby

  • Popular Location
    Suria Sabah Shopping Mall
    6 min walk
  • Popular Location
    Wisma Merdeka
    7 min walk
  • Popular Location
    Jesselton Point Ferry Terminal
    8 min walk
  • Airport
    Kota Kinabalu (BKI-Kota Kinabalu Intl.)
    10 min drive

Book online or call:

02 7743 8472

Your dates need to occur after 2020-01-23. Try updating your dates to see prices for your trip.

    About this area

    Kota Kinabalu

    Located by the sea, Mercure Kota Kinabalu City Centre is in Kota Kinabalu's Downtown Kota Kinabalu neighborhood, a walkable area with good shopping. Jesselton Point Ferry Terminal and Sutera Harbour are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Imago Shopping Mall and 1Borneo Hypermall. Anjung Samudera and Sedco Square are also worth visiting.

    Popular Location

    What's nearby

    • Suria Sabah Shopping Mall - 6 min walk
    • Gaya Street Sunday Market - 7 min walk
    • Wisma Merdeka - 7 min walk
    • Jesselton Point Ferry Terminal - 8 min walk
    • Kota Kinabalu Wetlands Centre - 4 min drive

    Getting around

    • Tanjung Aru Station - 11 min drive
    • Kota Kinabalu (BKI-Kota Kinabalu Intl.) - 19 min drive


    • Fratini's – Restaurant offering Italian cuisine. Serves lunch and dinner. Kids' menu available.
    • Mou Passant – Restaurant offering international cuisine. Serves breakfast, lunch, and dinner.
    • Compass – Rooftop bar. Open for happy hour.

    About this property

    Mercure Kota Kinabalu City Centre

    This smoke-free hotel features 2 restaurants, an outdoor pool, and 2 bars/lounges. WiFi in public areas is free. Other amenities include a fitness center, a coffee shop/café, and self parking. All 310 rooms offer free WiFi, 24-hour room service, and flat-screen TVs with cable channels. Other amenities available to guests include minibars, rainfall showerheads, and coffee makers.

    Property amenities


    Available in all rooms: Free WiFi
    Available in some public areas: Free WiFi

    Parking and transportation

    Self parking: MYR 20 per night

    Food and drink

    Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: MYR 65 for adults and MYR 32.5 for children
    2 restaurants and 1 coffee shop/café
    2 bars/lounges
    24-hour room service

    Things to do

    Fitness center
    Outdoor pool

    Family friendly

    Dry cleaning service
    Laundry facilities
    Outdoor pool


    Front-desk safe

    Guest services

    24-hour front desk
    Concierge services
    Daily housekeeping
    Dry cleaning service
    Laundry facilities
    Luggage storage
    Tour/ticket assistance
    Wedding services

    Languages spoken


    Business services

    1 meeting room
    Business center


    If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
    Accessible bathroom
    In-room accessibility
    Wheelchair-accessible path of travel


    Smoke-free property

    Room amenities


    Air conditioning


    Free toiletries
    Hair dryer
    Rainfall showerhead


    Cable channels
    Flat-screen TV

    Food and drink

    Coffee/tea maker
    Electric kettle
    Free bottled water


    Connecting rooms available
    Iron/ironing board
    5 - Excellent
    4 - Good
    3 - Okay
    2 - Mediocre
    1 - Poor
    Service and Staff
    Property condition


    • Liked: Cleanliness
    • Disliked: Staff & service, amenities, property conditions & facilities

    Terrible hotel standard for accor group, broken floor carpet. Sound interruption from car park coming into my room. No compensation or nothing, poor room sound insulation.

    Stayed 2 nights in Jan 2020


    • Disliked: Staff & service, property conditions & facilities

    Location was good hotel was ok poorly maintained for a Mercure chain hotel, as I would expect in Malaysia lack of hot water power cuts fuses tripping ... changed room to other issues ☹️. Extremely poor management ... billing system was extremely poor wasted hours working with senior management to resolve incorrect billing ... very frustrating stressful hotel to stay at ruined a good holiday, have travelled the world and never had this many issues with a hotel !!! Management at hotel were not helpful in any way some staff door men cleaners bar staff were great but are let down by poor management, no help with trips sight seeing etc .... a 1 star hotel at best ☹️

    Stayed 6 nights in Jan 2020


    • Disliked: Cleanliness, staff & service, property conditions & facilities

    Cleanliness wasnt up to par to the standard and rating of the hotel. Room service provided, didnt provide a change of towels, water glass wasnt washed, toilet wasnt clean. When I came back to the room and discover, i tried calling receptionist, operator and also housekeeping - there seem to be none picking up the call. Very upsetting to receive such service. The hotel staff after that did, apologize and wanted to do housekeeping but it was too late at night already.

    Stayed 3 nights in Jan 2020


    • Disliked: Staff & service

    Disappointing stay

    Disappointing 3 nights stay, first experiencing a carpark maintenance in their hotel on our 1st day and a breakdown of their mechanical carpark system on our last day. No solution was given by the front desk and we can only hope that our car will be out of the mechanical carpark system before our flight takes off. I will not suggest guest to use their carpark as they don't have the capability to manage it. Park at your own risk if you are driving. Design of the hotel room bathroom is bad, walls are thin and doors are slamming hard even with a door enclosure. I have stayed in Accor group hotels before and this is definitely not a 4 star hotel standard, customer service is disappointing. I would rather spend my money elsewhere.

    Stayed 3 nights in Jan 2020

    4/5 Good

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Stayed 1 night in Jan 2020

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