Indoor pool, open 9:00 AM to 10:00 PM, sun loungers, lifeguards on site

Reviews of Sheraton Taoyuan Hotel

4 out of 5
Sheraton Taoyuan Hotel
No. 777 Daguan Rd, Dayuan District, Taoyuan City

Reviews

8.8

Excellent

Rating 10 - Excellent. 63 out of 110 reviews" "
Rating 8 - Good. 33 out of 110 reviews" "
Rating 6 - Okay. 9 out of 110 reviews" "
Rating 4 - Poor. 3 out of 110 reviews" "
Rating 2 - Terrible. 2 out of 110 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Qinqin

Disliked: Staff & service, property conditions & facilities
Hotel did not meet the star standard with chemical smell all around from remodeling … it should not let people stay in such poor conditions, especially someone with asthma. It doesn’t not provide good service with international reservation and they asked extras fee even you have paid taxes during online reservations… i don’t recommend to be here again. You pay high price with poor service and bad living conditions… this is the first 4or 5 star hotel having such bad problems from my international travel experience 🙁🙁🙁
Stayed 1 night in Nov 2023
Response from 公關企劃專員Rex on 2023/11/23
Dear customer, we are very sorry that you had a bad experience when staying at Sheraton Taoyuan Hotel. In response to several of the oversights you have stated, we have reported them to the relevant departments and requested improvements. Once again, I sincerely apologize to you and hope to have the opportunity to serve you again in the future. Thank you very much for your valuable comments.

6/10 Okay

Mae-Lyn

Stayed 3 nights in Oct 2023
Response from 公關企劃專員Rex on 2023/10/24
謝謝您分享您的心情與感受,如果您覺得我們有什麼地方可以改進的,歡迎您與我們分享。

10/10 Excellent

Wendy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff. Beautiful room.
Stayed 1 night in Oct 2023
Response from Rex on 2023/10/16
Thank you for your review and we look forward to your visit to Sheraton Taoyuan Hotel again.

8/10 Good

Shu-Yuan

Stayed 2 nights in Sep 2023
Response from 公關企劃專員Rex on 2023/12/7
感謝您的寶貴評分

10/10 Excellent

Judy

Stayed 2 nights in Aug 2023

10/10 Excellent

zengqin

Stayed 1 night in May 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Value was worth it. Rooms were nice and clean.
Stayed 2 nights in Apr 2023

10/10 Excellent

Shea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Provided suggestions for the local tours and call taxi for us
Stayed 1 night in Apr 2023

8/10 Good

Marc

Stayed 19 nights in Feb 2023

10/10 Excellent

Ibrahim

Stayed 7 nights in Feb 2023

10/10 Excellent

DIANE

Stayed 1 night in Feb 2023

8/10 Good

KOICHI

Stayed 13 nights in Feb 2023

10/10 Excellent

ChiJen

Stayed 1 night in Feb 2023

10/10 Excellent

Helen

Stayed 1 night in Feb 2023

10/10 Excellent

Laarnie

10/10 Excellent

Hsiao yun

Stayed 1 night in Dec 2022

8/10 Good

SSU-HAN

Stayed 1 night in Dec 2022

10/10 Excellent

Roland

Stayed 1 night in Dec 2022

10/10 Excellent

HENGHUI

Stayed 1 night in Dec 2022

8/10 Good

Po Wei

Stayed 1 night in Dec 2022

2/10 Terrible

Che Fu

Stayed 1 night in Dec 2022

10/10 Excellent

Zhongya

10/10 Excellent

MING CHI

Stayed 1 night in Dec 2022

10/10 Excellent

Wan-Hsuan

Stayed 1 night in Dec 2022

10/10 Excellent

Chaohsing

Stayed 1 night in May 2021

10/10 Excellent

TAWEI

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly for kids! Especially that we can feed fishes in the garden.
Stayed 1 night in Feb 2021
Response from Evelyn Tsai on 2021/4/10
Dear Guest, We appreciate your comments about your stay at the Sheraton Taoyuan Hotel Taiwan. We are always pleased to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as genuine encouragement to all of our staff as we aimto continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as personal as the previous one. Sincerely, Evelyn Tsai Front Office Manager Sheraton Taoyuan

10/10 Excellent

Han

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2021
Response from Teri Lo on 2021/2/3
Dear Guest, We appreciate your comments about your stay at the Sheraton Taoyuan Hotel Taiwan. We hope your next visit with us will be as effortless as the previous one. Sincerely, Sheraton Taoyuan Hotel Taiwan

8/10 Good

YICHUN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from Teri Lo on 2021/2/3
Dear Guest, We appreciate your comments about your stay at the Sheraton Taoyuan Hotel Taiwan. We hope your next visit with us will be as effortless as the previous one. Sincerely, Sheraton Taoyuan Hotel Taiwan

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Clean comfortable room, helpful service, top quality hotel. Located a bit far from main attractions, and it was pricier than anticipated, but free shuttle to HSR was great.
Stayed 1 night in Nov 2020

10/10 Excellent

YENCHEN

Stayed 1 night in Nov 2020

8/10 Good

CHEN CHENG

Stayed 1 night in Oct 2020

8/10 Good

Ko Chiang

Stayed 1 night in Oct 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Check in was as easy as it could have been. smooth, super fast, great service. The area is close to the airport so it would be very convenient for travellers. Rooms are spacious, really clean and comfy. Breakfast however was a bit disappointing. Not many options for vegetarians.
Stayed 1 night in Sep 2020
Response from Reservation on 2020/9/21
Dear Our Valued Guest, Thanks for sharing your experience with us. Hope we could see you soon in the near future. All the best.

8/10 Good

joyce

Stayed 1 night in Aug 2020
Response from 訂房組 on 2020/9/1
謝謝您評分,歡迎您與我們告知,我們能夠改善的地方。也歡迎隨時再來玩喔 ^ ^

10/10 Excellent

Shuwang

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from 訂房組 on 2020/8/24
我們很開心您有個美好的住宿體驗,也歡迎與其他好友一同再次入住喔!

10/10 Excellent

yu-kun

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from 訂房組 on 2020/7/24
感謝您的正面反饋,歡迎您再次入住桃園喜來登 ^^

8/10 Good

An cheng

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from 訂房組 on 2020/7/24
謝謝你給予我們八分好評,如有其他我們能做得更好的地方,也歡迎給予我們建議。希望您能不久的將來,再次蒞臨桃園喜來登 !

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2020
Response from 訂房組 on 2020/7/24
非常開心能夠得到好評,如有任何建議,歡迎和我們告知,我們將努力調整,以提供更好的服務,感謝您的蒞臨!

10/10 Excellent

Mason

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
早餐品項豐富,床榻舒服好眠,接待人員態度友善,各項服務具有星級飯店水準。以五星級飯店來說,CP值相當高!
Stayed 1 night in Jul 2020
Response from 訂房組 on 2020/7/13
親愛的貴賓,謝謝你對於桃園喜來登的支持。歡迎您再次光臨,也希望下一次入住,讓您有更不一樣的住宿體驗!

8/10 Good

Pokai

Stayed 1 night in Jun 2020
Response from 訂房組 on 2020/7/9
親愛的貴賓 您好:感謝您的八分好評!我們非常願意傾聽其他我們服務不夠周全的地方,並加以精進,以提供更好的服務。歡迎您隨時與我們分享,並期待您再度蒞臨桃園喜來登酒店。

10/10 Excellent

CHAO FEN

Stayed 1 night in Jun 2020
Response from 訂房組 on 2020/7/9
跟愛的貴賓 您好:感謝您的正面好評。若有其他我們能夠做得更好的地方,也歡迎您給予我們建議。期待您下次在入住 ^^

8/10 Good

RUEI HUNG

Stayed 1 night in Apr 2020
Response from Reservation Team on 2020/5/2
感謝您選擇桃園喜來登酒店!歡迎您於不久的將來,再次入住,我們隨時歡迎您 : )

10/10 Excellent

kwan shing william

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall it was very nice . Clean and good service . The only thing I was extremely disappointed was the shuttle to the airport . Hotel staff delivered the wrong information to us about the order of terminal arrival ( two terminals in Taoyuan airport ) . We are supposed to depart at T1 . Neither did the driver know the correct sequence . What’s worse is that there was no announcement from the driver . And the driver could not find our luggages when we need to get off the shuttle . Completely messed up
Stayed 1 night in Jan 2020
Response from Reservation Department on 2020/2/7
Dear Mr./Ms. Kwan Shing William, Thank you for taking the time to share review following your stay with us. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. Hope that you will give us the opportunity to better serve you in the near future. Have a nice day :)

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from Reservation Department on 2020/2/7
Dear Mr./Ms. Anonymous, Thank you for taking the time to give us a review. We hope your next visit will be as pleasant as the previous one. Best regards.

10/10 Excellent

Kenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The guest room was very nice and clean. Front desk staff were friendly and helpful. I was very pleased overall.
Stayed 1 night in Jan 2020
Response from Paige on 2020/1/18
Thanks for taking your time to share your experience with us. We are very pleased to hear about this. Looking forward to seeing you again soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, spacious and efficient. The front desk staff was very helpful when we had questions.
Stayed 1 night in Jan 2020
Response from Paige on 2020/1/18
It's our pleasure to serve you. Hope you could choose us again as your future stay. All the best :)

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Very clean and up to date hotel. Great breakfast! Front desk couldn’t do enough for us. Supper people!
Stayed 1 night in Jan 2020
Response from Paige on 2020/1/18
We are very happy to hear you have a nice experience with us. Thanks for taking your time to give us feedback. Hoping to see you soon :)

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Paige on 2020/1/18
Thanks for your time to giving us a review. Hope we could host you again for another fantastic experience.

10/10 Excellent

Verified traveler

Stayed 1 night in Dec 2019
Response from Paige on 2020/1/18
Thanks for your time to giving us a review. Hope we could host you again for another fantastic experience.

10/10 Excellent

Bruce, Los Angeles

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast check in and clean rooms Very great service Bellhops were fast and very efficient
Stayed 1 night in Dec 2019
Response from Paige on 2020/1/18
Thanks for taking your time to share your experience with us. We are very pleased to hear about this. Looking forward to welcoming you again at Sheraton Taoyuan Hotel.