Exterior detail

Reviews of Dorsett Wanchai Hong Kong

4.5 out of 5
Dorsett Wanchai Hong Kong
387-397, Queen's Road East, Wan Chai, Hong Kong

Reviews

8.2

Very Good

Rating 10 - Excellent. 382 out of 1022 reviews" "
Rating 8 - Good. 420 out of 1022 reviews" "
Rating 6 - Okay. 132 out of 1022 reviews" "
Rating 4 - Poor. 54 out of 1022 reviews" "
Rating 2 - Terrible. 34 out of 1022 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mikhail, Moscow

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very good hotel in the centre of everything in Hong Kong.
Stayed 3 nights in Mar 2024

8/10 Good

Genesis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and staff. Rooms were big and very pretty. However some items like mirrors and walls need to be cleaned better. There were plenty fingerprints every where. Overall it was a good stay and we were upgraded to a suit at check in.
Stayed 4 nights in Mar 2024
Response from Dorsett Wanchai on 2024/3/28
Dear Genesis, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. We appreciate your feedback on our hotel facilities, and we have already shared your comments with our maintenance team for continuous improvement. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the near future.

4/10 Poor

Timothy

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I've stayed at the Dorsett (and the Dorsett's sister hotel, the Cosmo) on plenty of occasions. I have always found it a good place to stay. Sadly, on this occasion, I was very disappointed with my stay. Both hotels have begun a policy where they won't make up your room after 10am. This is very inconvenient. I was there on holiday, not business. I don't want to have to get up early just so it's more convenient for them to make up my room. I expect a room to be service at MY convenience, not the hotel's. Frankly, I was so irritated by this experience, it would put me off staying there again.
Response from Dorsett Wanchai on 2024/3/25
Dear Timothy, Thank you for taking the time to share your feedback regarding your recent stay at Dorsett Wanchai. We appreciate your continued support and your previous positive experiences with our hotels. At Dorsett Wanchai, we have implemented a practice where housekeeping service is provided upon request as part of our commitment to environmental sustainability. We encourage our guests to join us in reducing the consumption of resources and protecting the environment. We understand that this change may not have met your expectations, and we apologize for any inconvenience this may have caused you. Please rest assured that our housekeeping team was always available to provide service upon your request during your stay. Should you decide to stay with us again in the future, please do not hesitate to reach out to our team with any specific requests or preferences you may have. We will do our utmost to accommodate them. Thank you once again for your feedback, and we hope to have the opportunity to welcome you back to Dorsett Wanchai in the near future, providing you with a more enjoyable and satisfactory stay.

10/10 Excellent

Li-Nei

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean. fast easy check-in Breakfast was small but good. Nice selection The rooms were small. Got a view of the cemetery.
Stayed 2 nights in Mar 2024
Response from Dorsett Wanchai on 2024/3/25
Dear Li-Nei, Thank you for taking the time to review your recent stay with us. Your comment on breakfast has been well noted and reflected to the concerned department for continuous improvement. On your next visit, you are recommended to try out our other room types that measure up to 48 sq. m overlooking the racecourse or Causeway Bay city view, and with spacious bathroom, for a more enjoyable stay. Thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the future.

6/10 Okay

Boon Tian

Liked: Cleanliness, staff & service, property conditions & facilities
Paid more for window with a view but ended up having a window facing a giant cemetery. Such irony
Stayed 1 night in Mar 2024
Response from Dorsett Wanchai on 2024/3/19
Dear Boon Tian, Thank you for taking the time to review your recent stay with us. When you stay with us next time, we hope you will try out our different room types with most of them overlooking the Happy Valley racecourse for a more pleasant and promising stay. In the future we will definitely seek for continuous improvement to ensure everyone a great staying experience with us. Thank you for visiting Dorsett Wanchai, Hong Kong.

10/10 Excellent

SOON NEE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 4 nights in Mar 2024
Response from Dorsett Wanchai on 2024/3/18
Dear Soon Nee, Thank you for your rating. We are delighted to know that you enjoyed your stay with us. We look forward to welcome you back to Dorsett Wanchai, Hong Kong in the near future.

8/10 Good

Ha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly. Hotel tries to be more environmentally friendly, gave coupon if we skip room make-up .
Response from Dorsett Wanchai on 2024/3/18
Dear Ha, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. We will keep up the good services and endeavor to deliver all our guests a wonderful stay experience. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the near future.

8/10 Good

Amber Randall

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was centrally located and the room was spacious.
Stayed 2 nights in Feb 2024
Response from Dorsett Wanchai on 2024/3/18
Dear Amber, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. We will keep up the good services and endeavor to deliver all our guests a wonderful stay experience. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the near future.

6/10 Okay

Valarie

Traveled with family
Liked: Cleanliness, property conditions & facilities
The room was EXTREMELY small, when I asked at the front desk for an upgrade they were not willing to help. I stayed with them three weeks earlier and the room was a much better size. Be cautious when you book. Not all “superior” rooms are equal.
Stayed 5 nights in Mar 2024
Response from Dorsett Wanchai on 2024/3/18
Dear Valarie, We regret to hear that your stay did not meet your expectation this time. On your next visit, you are recommended to try out our other room types that measure up to 48 sq. m overlooking the racecourse or Causeway Bay city view, and with spacious bathroom, for a more enjoyable stay. In the future we will definitely seek for continuous improvement to ensure everyone a great staying experience with us. Thank you for visiting Dorsett Wanchai, Hong Kong.

6/10 Okay

SOK KUAN

Traveled with group
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Location is not good. No direct traffic lights to cross over and have to walk down to a subway to pass instead. They do provide shuttle bus service, however, is only till 9.30pm. Even you were to take a cab, it had to make a big turn in order to drop you off at your hotel. Will not stay in this hotel again
Stayed 3 nights in Mar 2024
Response from Dorsett Wanchai on 2024/3/15
Dear Sok Kuan, We regret to hear that your stay did not meet your expectation this time. Our hotel is located amid Wanchai and Causeway Bay where the closest MTR station as well as numerous shopping and dining options are just in minutes of walk. In the future we will continue to review and enhance our service and offering to ensure everyone a more delightful stay. Thank you again for visiting Dorsett Wanchai Hong Kong.

8/10 Good

MAROEL TORRES

The only thing that i found needed in our room specifically Room 517 is here was ni Bidet for the toilet bowl
Stayed 2 nights in Mar 2024
Response from Dorsett Wanchai on 2024/3/12
Dear Maroel, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. Your comment on the bathroom facility has been well noted and reflected to the concerned department for continuous improvement. Thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the future.

2/10 Terrible

Mike

Staff was fine. The property was a disappointment we immediately left to another hotel even though our 4 night stay for 2 rooms was non refundable. The rooms were musty. I’m not sure what was going on but there was a large fan in the hallway to dehumidify. The windows were drafty which also made the rooms really noisy. Upon experiencing all of this, we knew we’d never be comfortable there. Frankly i have no idea why this place got the high ratings it has
Stayed 4 nights in Feb 2024
Response from Dorsett Wanchai on 2024/3/14
Dear Mike, Thank you for your feedback. We regret to hear that your stay did not meet your expectation this time. Rest assured that the room conditions you encountered did not reflect the standard of services we always strive to deliver. We will also reinforce training towards our team to make sure a comfortable and clean stay environment for all our guests. We appreciate your feedback on our hotel facilities, and we have already shared your comments with our maintenance team for continuous improvement. We will also reinforce training towards our team to make sure a comfortable and clean stay environment for all our guests. In the future we will continue to review and enhance our service and offering to deliver a more delightful stay for everyone. We look forward to welcome you back to our guests a comfortable and hassle-free stay experience in the future. Thank you.

8/10 Good

Sanjay

Stayed 8 nights in Feb 2024

10/10 Excellent

Juhne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Dorsett Wanchai on 2024/3/28
Dear Juhne, Thank you for your rating. We are delighted to know that you enjoyed your stay with us. We look forward to welcome you back to Dorsett Wanchai, Hong Kong in the near future.

8/10 Good

Ingrej

Liked: Cleanliness, staff & service, property conditions & facilities
safe
Stayed 9 nights in Feb 2024
Response from Dorsett Wanchai on 2024/3/7
Dear Ingrej, Thank you for your comment. We are glad to know that you enjoyed your recent stay with us. We will keep up the good services and endeavor to deliver all our guests a wonderful stay experience. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the near future.

8/10 Good

Chi Yung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe
Stayed 17 nights in Feb 2024
Response from Dorsett Wanchai on 2024/3/4
Dear Chi Yung, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. We will keep up the good services and endeavor to deliver all our guests a wonderful stay experience. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our guests a comfortable and hassle-free stay experience in the future. Thank you.

6/10 Okay

Robert

Traveled with family
Location is not ideal. Bang on the corner of a busy road which requires subway to access the other side. Taxis cannot access the main entrance and have to park on the main drag.
Stayed 3 nights in Feb 2024
Response from Dorsett Wanchai on 2024/3/4
Dear Robert, Thank you for taking the time to review your recent stay with us. Our hotel is located amid Wanchai and Causeway Bay where the closest MTR station as well as numerous shopping and dining options are just in minutes of walk. Free shuttle bus service with stops at Wanchai, Causeway Bay and Central is also available daily to ensure a hassle-free stay for everyone. Thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the future.

8/10 Good

Larry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dorsett was very good as usual. Nice breakfast. pleasant room, although it was too cold and we couldn't get the temperature to rise. Also, could have used more than one pillow.
Stayed 3 nights in Feb 2024
Response from Dorsett Wanchai on 2024/2/29
Dear Larry, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. Your comments have been well noted and reflected to the concerned department for continuous improvement. Thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the future.

8/10 Good

Lloyd

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly
Stayed 4 nights in Feb 2024
Response from Dorsett Wanchai on 2024/2/27
Dear Lloyd, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. Your compliments is definitely a great motivation for all of us, and your kind words will be passed onto the teams to keep them motivated. We will keep up the good services and endeavor to deliver all our guests a wonderful stay experience. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our guests a comfortable and hassle-free stay experience in the future. Thank you.

10/10 Excellent

Miguel Francisco, Winnipeg

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall stay was great. Clean rooms and great breakfast. Shuttle service is also a plus.
Stayed 3 nights in Feb 2024
Response from Dorsett Wanchai on 2024/2/26
Dear Miguel, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. We will keep up the good services and endeavor to deliver all our guests a wonderful stay experience. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the near future.

8/10 Good

Eugene

Liked: Cleanliness, staff & service, amenities
Very convenient location to access both the bus and tram system as there are stops right outside the hotel. MTR access is about a 10-15 minute walk depending on your speed. Causeway Bay and Wan Chai shopping for groceries and goods is also 10-15 minute walk. Hotel room is clean and well organized, front of house and cleaning staff are all very friendly and helpful. The hotel gym is well stocked but there are no mats or cleaning supplies to wipe down after a workout so bring your own.
Stayed 15 nights in Feb 2024
Response from Dorsett Wanchai on 2024/2/26
Dear Eugene, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. Your comment on gym room amenities has been well noted and reflected to the concerned department for continuous improvement. Thank you for staying in Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the future.

10/10 Excellent

zhengwei

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
方便去医院。
Stayed 5 nights in Feb 2024

10/10 Excellent

Roderick, Stuart

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courtesy & efficiency of staff
Stayed 1 night in Feb 2024
Response from Dorsett Wanchai on 2024/2/20
Dear Roderick, Thank you for your comments. We are glad that you had a comfortable staying experience with us. Your compliment will definitely be passed onto our teams to keep them motivated in the future. We will seek continuous improvement and deliver to all our guests a comfortable and hassle-free stay experience in the future. Thank you.

8/10 Good

Jocelyne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very friendly. The location was not the best (out of the way and confusing to get to), but the shuttle service to Wanchai and Causeway Bay was convenient.
Stayed 2 nights in Feb 2024
Response from Dorsett Wanchai on 2024/2/20
Dear Jocelyne, Thank you for your comments. We are glad that you had a comfortable staying experience with us. Our hotel is located amid Wanchai and Causeway Bay where the closest MTR station as well as numerous shopping and dining options are just in minutes of walk. Free shuttle bus service with stops at Wanchai, Causeway Bay and Central is also available daily to ensure a hassle-free stay for everyone. We are committed to providing our guests with the best possible experience, and your feedback will help us to achieve this goal. We will seek continuous improvement and deliver to all our guests a comfortable and hassle-free stay experience in the future. Thank you.

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fairly centrally located with bonus shuttle service to Causeway Bay and Wan Chai and trams across the road. Clean rooms and spacious for 3 people stay.
Stayed 5 nights in Jan 2024
Response from Dorsett Wanchai on 2024/2/15
Dear Karen, Thank you for your comments. We are glad to hear that you enjoyed your stay with us. In the future we will keep up the good services and ensure all our guests a delightful stay at Dorsett Wanchai, Hong Kong. We hope to welcome you back to our hotel soon.

10/10 Excellent

dan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property about a 10 minute walk from a subway station
Stayed 3 nights in Jan 2024
Response from Dorsett Wanchai on 2024/2/14
Dear Dan, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. We will keep up the good services and endeavor to deliver all our guests a wonderful stay experience. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the near future.

8/10 Good

Corrine

Stayed 3 nights in Jan 2024
Response from Dorsett Wanchai on 2024/3/25
Dear Corrine, Thank you for your rating. We are delighted to know that you enjoyed your stay with us. We look forward to welcome you back to Dorsett Wanchai, Hong Kong in the near future.

6/10 Okay

otar, East Village

Liked: Staff & service, property conditions & facilities
Good enough for 2 days city break but next time would try to find something else
Stayed 2 nights in Jan 2024
Response from Dorsett Wanchai on 2024/2/5
Dear Otar, Thank you for taking the time to review your recent stay with us. In the future we will definitely seek for continuous improvement to ensure everyone a great staying experience with us. Thank you for visiting Dorsett Wanchai, Hong Kong.

10/10 Excellent

HEINRICH

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly
Stayed 5 nights in Dec 2023
Response from Dorsett Wanchai on 2024/2/2
Dear Heinrich, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. We will keep up the good services and endeavor to deliver all our guests a wonderful stay experience. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the near future.

2/10 Terrible

Zhao

Stayed 4 nights in Jan 2024
Response from Dorsett Wanchai on 2024/3/25
Dear Zhao, Thank you for your rating. We regret to hear that your stay did not meet your expectation this time. You are welcome to share more of your opinion with us regarding your stay this time for our continuous improvement. In the future we will continue providing the best services and stay experience to all guests in Dorsett Wanchai, Hong Kong. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Dennis, Somerset

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all so accommodating. Also, the buffet breakfast gave you more than adequate choice.
Stayed 1 night in Jan 2024
Response from Dorsett Wanchai on 2024/1/30
Dear Dennis, Thank you for your comments. We are glad that you had a comfortable staying experience with us. Your compliment will definitely be passed onto our teams to keep them motivated in the future. We will seek continuous improvement and deliver to all our guests a comfortable and hassle-free stay experience in the future. Thank you.

10/10 Excellent

Sophie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really loved it! Felt like great value for money too.
Stayed 6 nights in Dec 2023
Response from Dorsett Wanchai on 2024/1/30
Dear Sophie, Thank you for your comments. We are glad that you had a comfortable staying experience with us. We will seek continuous improvement and deliver to all our guests a comfortable and hassle-free stay experience in the future. Thank you.

10/10 Excellent

JOHN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nice and clean and comfortable in a great location to travel around.
Stayed 5 nights in Jan 2024
Response from Dorsett Wanchai on 2024/1/30
Dear John, Thank you for your comments. We are glad that you had a comfortable staying experience with us. We will seek continuous improvement and deliver to all our guests a comfortable and hassle-free stay experience in the future. Thank you.

8/10 Good

Miriam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good Breakfast to expensive and no good only buffet No a place to eat
Stayed 4 nights in Jan 2024
Response from Dorsett Wanchai on 2024/1/30
Dear Miriam, Thank you for your comments. We are glad that you had a comfortable staying experience with us. While our hotel is located amid Causeway Bay and Wan Chai with a host of local eateries nearby, we also offer in-room menu that features up to 100 F&B items for our guests to enjoy in the comfort of their room. We will seek continuous improvement and deliver to all our guests a comfortable and hassle-free stay experience in the future. Thank you.

10/10 Excellent

Blake

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Humongous window to view mountains - high enough to look down on crawling traffic - and overlooking ‘Happy Valley’. All the nice touches for comfort - central air/heat, nice shower, plenty of storage, lockbox, fridge, hot water pot, mirrors everywhere, comfy bed. Even though water from tap is great - filtered water dispenser machines are easy access in halls.
Stayed 3 nights in Jan 2024
Response from Dorsett Wanchai on 2024/1/30
Dear Blake, Thank you for your comments. We are glad that you had a comfortable staying experience with us. We will seek continuous improvement and deliver to all our guests a comfortable and hassle-free stay experience in the future. Thank you.

8/10 Good

wing

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice well kept property. Convenient if you know how to walk the tunnels/subways. Nice gym and staff are very nice!
Stayed 1 night in Jan 2024
Response from Dorsett Wanchai on 2024/1/29
Dear Wing, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. We will keep up the good services and endeavor to deliver all our guests a wonderful stay experience. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the near future.

10/10 Excellent

Milan Ashvin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff at the property was outstanding. Polite, friendly, approachable and alway happy to help with any questions. Excellent breakfast buffet. Wonderful and well appointed rooms. There is a shuttle bus to town, and a nearby municipal swimming pool. There is an onsite gym but it is a bit basic. Aside from that this was a wonderful hotel and we would hightly recommend it.
Stayed 4 nights in Dec 2023
Response from Dorsett Wanchai on 2024/1/26
Dear Milan, Thank you for your comments. We are glad that you had a comfortable staying experience with us. We will seek continuous improvement and deliver to all our guests a comfortable and hassle-free stay experience in the future. Thank you.

10/10 Excellent

Nimesh

Traveled with family
Overall nice experience
Stayed 3 nights in Jan 2024
Response from Dorsett Wanchai on 2024/1/22
Dear Nimesh, Thank you for your comments. We are glad that you had a comfortable staying experience with us. We will seek continuous improvement and deliver to all our guests a comfortable and hassle-free stay experience in the future. Thank you.

10/10 Excellent

Elle

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Dorsett Wanchai on 2024/1/18
Dear Elle, Thank you for your rating. We are delighted to know that you enjoyed your stay with us. We look forward to welcome you back to Dorsett Wanchai, Hong Kong in the near future.

8/10 Good

Ewi Jr

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shuttle is my favorite service . And the free coupon for not having a making up room..
Stayed 3 nights in Jan 2024
Response from Dorsett Wanchai on 2024/1/17
Dear Valued Guest, Thank you for your comments. We are glad that you had a comfortable staying experience with us. We will seek continuous improvement and deliver to all our guests a comfortable and hassle-free stay experience in the future. Thank you.

4/10 Poor

alilie

Stayed 3 nights in Jan 2024
Response from Dorsett Wanchai on 2024/1/18
Dear Valued Guest, Thank you for your rating. We regret to hear that your stay did not meet your expectation this time. In the future we will definitely seek for continuous improvement to ensure everyone a great staying experience with us. Thank you for visiting Dorsett Wanchai, Hong Kong.

10/10 Excellent

Emmanuel Nikole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Eco-friendly and very helpful staff.
Stayed 1 night in Jan 2024
Response from Dorsett Wanchai on 2024/1/11
Dear Emmanuel, Thank you for your comments. We are glad that you had a comfortable staying experience with us. We will seek continuous improvement and deliver to all our guests a comfortable and hassle-free stay experience in the future. Thank you.

8/10 Good

JAE BYEONG

Traveled with family
Liked: Staff & service, amenities
Affordable, not super clean but bed condition is good enough. I would not recommend the breakfast if you expect a western style meal. Ease access to Wanchai and Causway Bay MTR stations with 10 minutes work.
Stayed 3 nights in Jan 2024
Response from Dorsett Wanchai on 2024/1/11
Dear Jae Byeong, Thank you for your comments. We are glad that you had a comfortable staying experience with us. We are sorry that the breakfast provided might not meet your expectation this time. We understand guests might have different dietary habits, which is why we review our menus from time to time to cater to different guests’ needs. We will seek continuous improvement and deliver to all our guests a comfortable and hassle-free stay experience in the future. Thank you.

10/10 Excellent

Wai Chi

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Dorsett Wanchai on 2024/1/10
Dear Valued Guest, Thank you for your rating. We are glad that you had a comfortable staying experience with us. We will seek continuous improvement and deliver to all our guests a comfortable and hassle-free stay experience in the future. Thank you.

10/10 Excellent

Bobby

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a comfortable stay. Breakfast was good. The only downside was it’s a bit far from the metro station so my parents need to get a taxi to the hotel. Otherwise we enjoyed our stay
Stayed 3 nights in Jan 2024
Response from Dorsett Wanchai on 2024/1/9
Dear Bobby, Thank you for your comments. We are glad that you had a comfortable staying experience with us. Dorsett Wanchai is located amid Wanchai and Causeway Bay where the closest MTR station as well as numerous shopping and dining options are just a few minutes of walk. Free shuttle bus service with stops at Causeway Bay and Central is also available daily to ensure a hassle-free stay for everyone. We will seek continuous improvement and deliver to all our guests a comfortable and hassle-free stay experience in the future. Thank you.

10/10 Excellent

Jacqueline, Mesachie Lake

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpfulness of all staff; the quality and variety of breakfast food in the hotel; the helpfulness of the concierge
Stayed 2 nights in Jan 2024
Response from Dorsett Wanchai on 2024/1/9
Dear Jacqueline, Thank you for your comments. We are glad that you had a comfortable staying experience with us. Your compliments is definitely a great motivation for all of us, and your kind words will be passed onto the teams to keep them motivated. We will seek continuous improvement and deliver to all our guests a comfortable and hassle-free stay experience in the future. Thank you.

8/10 Good

Laura

Stayed 1 night in Jan 2024
Response from Dorsett Wanchai on 2024/1/10
Dear Laura, Thank you for your rating. We are delighted to know that you enjoyed your stay with us. We look forward to welcome you back to Dorsett Wanchai, Hong Kong in the near future.

10/10 Excellent

Görbe

Stayed 2 nights in Jan 2024
Response from Dorsett Wanchai on 2024/1/29
Dear Görbe, Thank you for your rating. We are delighted to know that you enjoyed your stay with us. We look forward to welcome you back to Dorsett Wanchai, Hong Kong in the near future.

8/10 Good

julian, Charlottesville

Stayed 2 nights in Jan 2024
Response from Dorsett Wanchai on 2024/1/9
Dear Julian, Thank you for your comments. We are glad that you had a comfortable staying experience with us. We will seek continuous improvement and deliver to all our guests a comfortable and hassle-free stay experience in the future. Thank you.

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
The coffee was poor and cost more than Starbucks
Stayed 2 nights in Jan 2024
Response from Dorsett Wanchai on 2024/1/9
Dear Graham, We regret to hear that your stay did not meet your expectation this time. Your comment has been well noted and reflected to the concerned department for continuous improvement. In the future we will definitely seek for continuous improvement to ensure everyone a great staying experience with us. Thank you for visiting Dorsett Wanchai, Hong Kong.