The property was lovely and with a calm environment.
Navorria
於 2025 年 6 月住了 5 晚
6/10 一般般
Diane,New Lenox
情侶出遊
2025 年 6 月 19 日
喜歡:員工素質和住宿環境和硬體
First point is that staff is wonderful on all counts.
We were delighted when we first arrived to be able to check in early. Rooms are nicely updated but very small. Wall air conditioner was loud and room had strong odor of urine. My husband who is an engineer thought he would just clean the filter on the air conditioning unit. Upon doing so he found that the unit was filthy dirty with several bounce dryer sheets shoved into the filter causing the fan to overwork. Once the dryer sheets were removed the smell became even more apparent. I realized when I booked this property that it was a pet friendly hotel that was older, but this was to much. We honestly were afraid of getting sick from the smell. The staff on site was completely understanding and they were able to switch us to a different room. No smell and quiet air conditioner. like I said earlier, the staff was amazing and helpful. However, it's just a little concerning that you're going to advertise yourself as a small luxury hotel. You clearly have spent the time and the money to update the rooms in this older property but don't bother to clean or maintain your A/C units. The staff did state some of the rooms smell because it's an older property. I didn't really feel that that is an acceptable answer. I've been a nurse for over 30 years and I know the smell of urine. Within five hours of them switching our room someone else was in that room again. I could have paid less for a larger room somewhere else with a pool.
Diane
於 2025 年 6 月住了 1 晚
10/10 有夠讚
Joseph
家庭旅遊
2025 年 6 月 16 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Excellent
Joseph
於 2025 年 6 月住了 1 晚
10/10 有夠讚
Donna
情侶出遊
2025 年 6 月 15 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I do t have a bad thing to say about this place. It’s soooo close to the busy downtown Gatlinburg strip but feels works away! Quiet is an understatement and the dedicated parking is a godsend. Within walking distance of literally everything, and right next door to some of the nicer restaurants on the strip. Highly recommend Heirloom for both dinner and breakfast and RIO and Chesapeakwere both great too! Probably not the best place for kids.
Donna
於 2025 年 6 月住了 1 晚
10/10 有夠讚
Yuruo
情侶出遊
2025 年 6 月 14 日
喜歡:整潔度、設施服務和住宿環境和硬體
Friendly staff and clean room
Yuruo
於 2025 年 5 月住了 1 晚
8/10 不錯哦
Tiphany
情侶出遊
2025 年 6 月 12 日
不喜歡:整潔度和住宿環境和硬體
Our fridge was broken and trash was left in our room before we arrived
Tiphany
於 2025 年 6 月住了 3 晚
10/10 有夠讚
Gina
2025 年 6 月 10 日
Gina
於 2025 年 5 月住了 1 晚
10/10 有夠讚
Derek
情侶出遊
2025 年 6 月 8 日
喜歡:整潔度、設施服務和住宿環境和硬體
Except for lack of explanation on cleaning the room, the stay was excellent in all respects, including the attached restaurant
Derek
於 2025 年 6 月住了 3 晚
10/10 有夠讚
Bri J
2025 年 6 月 8 日
喜歡:整潔度和住宿環境和硬體
I booked this hotel last minute after canceling a stay at a different place due to it's horrible reviews. I saw a review stating this hotel was renovated and updated. I wound up paying more, but NO REGRETS! This hotel had everything I was looking for. The main attraction is the river view and the balcony. The bed was cozy and the temperature in the room was adjustable and kept me nice and cool in the hot humidity. I loved that I could park right in front of my room door. The hosts were super accommodating and would send texts to check in and also recommend eateries. I was even gifted a free bottle of wine when I arrived because I told them it was my birthday. The hotel is right by many attractions and walking distance from food of every kind. If I go back to Gatlinburg, this is where I'm staying!
Bri J
於 2025 年 6 月住了 3 晚
10/10 有夠讚
James,Austin
情侶出遊
2025 年 6 月 7 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Wonderful location on top of the creek within walking distance of Gatlinburrg.
James
於 2025 年 6 月住了 2 晚
10/10 有夠讚
Tim
家庭旅遊
2025 年 6 月 4 日
喜歡:整潔度、設施服務和住宿環境和硬體
Our room an view were beautiful the staff were amazing an convenience to town was great
Tim
於 2025 年 6 月住了 3 晚
10/10 有夠讚
Russ,Clayton
情侶出遊
2025 年 6 月 4 日
喜歡:整潔度、設施服務和住宿環境和硬體
Very attentive staff. Overlooking the river from the room balcony was the best and all you could hear was the rushing water from the river. Would definitely recommend.
Russ
於 2025 年 5 月住了 1 晚
10/10 有夠讚
Ashley
情侶出遊
2025 年 5 月 26 日
喜歡:整潔度、設施服務和住宿環境和硬體
If you go to Gatlinburg, STAY HERE!!! This place was amazing. The view was of course our favorite! Every room has their own balcony over the river that you can fish from! The rooms were perfect! Clean, big enough, and very comfortable beds/pillows. They provided shower toiletries and robes. The staff was friendly and attentive. There is no office, but rather a hostess stand outside that you check into. Each room also comes with your own parking spot! Fridge and Bourbon bar (for extra fee). Nespresso coffee machine with creamer! You also have a super fun mini golf right across the street. And you are within walking distance to downtown. About a 10 min walk-.40 of a mile. Highly recommend and wish we could stay longer.
Ashley
於 2025 年 5 月住了 1 晚
10/10 有夠讚
Hendrikus Maria,Bilthoven
2025 年 5 月 22 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Had a really nice few days here. Some troubles with the access codes but the staff was very friendly in solving it. Rooms are very nice and very relaxing. And what a beautiful view from the balconies. Perfect way to end a day of sightseeing or hiking.
Hendrikus Maria
於 2025 年 5 月住了 4 晚
10/10 有夠讚
Connor
情侶出遊
2025 年 5 月 20 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Newly renovated and beautiful stream view, quiet and away from the busier Gatlinburg main street yet easliy walkable to everything fun.
Connor
於 2025 年 5 月住了 1 晚
10/10 有夠讚
Joseph
情侶出遊
2025 年 5 月 18 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This hotel is super nice even though it’s an older property it has been completely renovated. The staff were the best I have experienced at any hotel including all inclusives. It was amazingly clean and well maintained. The only drawbacks were, loud ac, no pool/hot tub, tight parking spaces, and the shower head wasn’t great (dual heads would be amazing as it is a huge shower. Those things were far from deal breakers. The river balcony was amazing and even saw a bear! Would absolutely stay there again!
Joseph
於 2025 年 5 月住了 2 晚
10/10 有夠讚
Elaine,Fort Thomas
情侶出遊
2025 年 5 月 18 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nice comfortable bed, attractive decor, close to creek.
Could hear neighbors bumping around at times.
Elaine
於 2025 年 5 月住了 1 晚
10/10 有夠讚
Lisa
寵物同遊, 團體旅遊
2025 年 5 月 13 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nothing not to like. All the staff and Justin deserve 5 stars.
Lisa
於 2025 年 5 月住了 1 晚
10/10 有夠讚
Robert,Jacksonville
2025 年 5 月 12 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This was a fantastic place to stay! On the river, impeccable staff, great location that is very convenient to town and the Great Smokey Mountains National Park. We will definitely go back and highly recommend this place.
Robert
於 2025 年 5 月住了 4 晚
8/10 不錯哦
wendy
情侶出遊
2025 年 5 月 11 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Was nice. Wish there was something in the room to explain the fireplace, the check in and check out time.
wendy
於 2025 年 5 月住了 2 晚
8/10 不錯哦
Sara
2025 年 5 月 11 日
喜歡:整潔度、員工素質和住宿環境和硬體
Sara
於 2025 年 5 月住了 2 晚
10/10 有夠讚
Belinda,Allen
情侶出遊
2025 年 5 月 9 日
喜歡:整潔度、設施服務和住宿環境和硬體
The staff was very friendly and very accommodating.
The balcony over the water was very relaxing. The sound of the rushing water added to the peacefulness.
Belinda
於 2025 年 4 月住了 1 晚
10/10 有夠讚
cheryl
情侶出遊
2025 年 5 月 5 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The check-in person met us at our car and then took us to our room. He had wine delivered and they also brought ice. Very nice and helpful. Loved the balcony over the river. We sat outside for several hours just enjoying the water. So relaxing. Would love to stay here again.