Upon arrival, there was a long line and slow staff, but we were patient and didn’t complain.
Once we arrived to the room (119, tower D) it was bad! The room itself is very outdated and damaged. There was a lot of small flies (not house flies, a smaller type) all over the room and smears of it on the walls. The bathroom exhaust fan was very loud and everything was so old.
It was disappointing as we have stayed in this hotel multiple times, almost every year and it has never been like this. We have never had a lower level room, but I don’t think that should be a difference.
Wifi signal and cell service was bad as well, I’m assuming because we were so low on the building. Luckily we were just staying one night as it was a quick last minute stop on our way back home. I did inform the staff at check out and all they said was “I’m sorry”.
Unfortunately I don’t believe we will be staying there again, which truly is a bummer.