They strike a balance between service and discretion. They fix mistakes instantly and provide a range of options for everything from one of the best cocktail menus I’ve enjoyed. The rooms are beautiful and the food varied and delicious. The location is great - you can’t beat it. As a Queenslander originally I love returning to my home town centre and enjoying everything on the doorstep and rediscovered many hidden gems I’d long forgotten- the gorgeous Brisbane Arcade and Rocking Horse Records still maintaining the rage. Loved it. Only criticism is waiting to be seated. They need the one head maître to greet and sign off and then pass you to one of of what should be at least one of two waitstaff to seat you. The lobby bar is delightful but closing at 10:30 is just too early. That should be open until at least 11:30 on slow nights and 12:30 on other. Even without a full or indeed any customers I think the Hilton name implies that. A little bit of subtle piano and a sweet singer will encourage guests returning from their day to sit a while and enjoy a cocktail. The exceptional manners of your staff are tested when trying to call last drinks at 10:15pm! I’m giving you 9.5/10.