- Liked: Cleanliness, staff & service, amenities
Check in staff could have been friendlier. Staff at morning breakfast excellent service. Housekeeping staff very smiley and nice. Hotel towels are too old to be used for a 5star establishment. Some are so old and grey, not white anymore. Shower cubicles in spa very old and water cannot drain out properly in cubicle. Towels smell musty in the locker. Suggest towel be given when guests walk in. Do not put inside the locker. Marble floor very slippery when wet. Suggest put up signs to warn guests. Need to provide rubber slippers in spa. Overall a clean and pleasant hotel.