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Great staff, excellent rooms and facilities. We received an upgraded room after a minor mixup. The hotel itself is lovely. We had a drink on both the top floor and Imperial Bar on the mezzanine. Both were excellent both in service and ambiance, but provided very different moods.
Liked the views of Tokyo from our room on 36F Staff very efficient and charming Fantastic room and bathroom
Excellent service, large room, great view. One of a kind stay
Very nice place, excellent hotel. Very nice service and excellent location.
I returned here again this year! I really got refreshed by walking around in the beautiful Japanese garden. The spa is excellent. I love this place and will come back again next year with my family.
Great location, excellent staff, amazing rooms. The staff is so attentive to any of your needs. The rims are sound proof and offer a great view of Shinjuku.
Loved everything! The service is beyond compare. Great thanks to Masaaki Kitano and his team!
Everything was perfect, from the friendly and inviting staff to the in room breakfast and roof top onsen. We would highly recommended this property.
An amazing hotel. Impeccable service. Great location
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