Thank you for your recent stay at Hilton Garden Inn Zhuhai Hengqin and I hope to see you return to us soon.
4/10 不太好
真實旅客
2021年1月2日
喜歡:員工素質和設施服務
No any facilities around here, and breakfast needs to wait line. the sea sight room i booked is not that good, u cannot see that much sea view and also it was very far away from hotel. This was a not too gd user experience hotel for me.
真實旅客
於 2020 年 12 月住了 1 晚
Diana Ding 於 2021年1月4日回覆
Thank you for your feedback. We’re very sorry we didn’t provide you with a satisfactory experience during your recent stay with us. We have 24 hours Laundry Serive and Fitness Center. Our Swimming Pool is located at Level 3.
Staff are polite and helpful.
Free shuttle bus to ChimeLong park or HengQin depart 930am and 1030am only, reservation is require. Thanks for staff who helped us to call DiDi pick up.
Hotel was clean and room was nice. It is far away from everything but DiDis are easily available.
Erika
於 2021 年 4 月住了 2 晚
Diana 於 2021年5月10日回覆
Thank you for staying with us. Hope to see you soon!
8/10 不錯哦
Rebecca
2020年11月29日
喜歡:住宿環境和硬體和客房舒適度
Fine for the weekend
The hotel is pretty new and in good condition. The staff are friendly and helpful, with a great level of English spoken. Included breakfast was tasty abs had a good variety.
The room was comfortable but there were several hairs found in the shower and signs that the "Hilton Clean Stay" wrap for the remote control was being reused. The paper toppers on the tea cups also had water marks, showing they have been reused. We booked the Ocean Kingdom shuttle for an 830 return but they never showed up. When we finally called them they claimed the shuttle bus had broken down, though they failed to call us and inform us about it. Magically the bus was repaired exactly when we called, though. If you use the shuttle be sure to confirm with them so you don't get stranded as we did.
Overall the place is fine but definitely not anything special. As other reviews said it's located in a new development zone so it's very isolated with nothing much around.
Rebecca
於 2020 年 11 月住了 2 晚
Diana Ding 於 2020年12月31日回覆
Thank you for your review and thank you for your feedback about the shuttle bus. We will keep improving our service. Hope to see you again.
Pretty clean room, but check in was a problem. We were said to check in at 3 pm, but rooms weren't avaliable, so we have to just sit out at the reception until the room was ready.(4:30pm)
真實旅客
於 2019 年 7 月住了 2 晚
Diana 於 2019年8月4日回覆
Thank you for your feedback.We are sorry that you were disappointed with our check in process and we will improve on it.
Your satisfaction is very important to us, and we appreciate your feedback about the noise。We are currently looking into ways to minimize outside noise, and your comments will be helpful in our efforts to continually improve our guest experience. We hope you will consider staying with us again.
8/10 不錯哦
真實旅客
2019年4月4日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
It's a new hotel. The location is a bit far and in new development area. So it's not within walking distance to restaurants or shops. Other than that everything was great.
真實旅客
於 2019 年 3 月住了 1 晚
Diana 於 2019年4月8日回覆
Thank you for writing a review about your recent stay at our hotel. If you travel again to our area, we hope we have the opportunity to show you our improvements.
10/10 有夠讚
真實旅客
2019年3月24日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
真實旅客
於 2019 年 3 月住了 1 晚
Diana 於 2019年4月8日回覆
Thank you.
10/10 有夠讚
真實旅客
2019年3月16日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
真實旅客
於 2019 年 3 月住了 1 晚
Diana 於 2019年3月18日回覆
Thanks for staying with us at the Hilton Garden Inn Zhuhai Hengqin. I’m happy to hear that you enjoyed your stay with us!
10/10 有夠讚
真實旅客
商務旅客
2019年3月10日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I was an excellent property with great service. I is in a remote area now and there are not many other places to eat out around the area. I would recommend that they also establish a business center for guests to use for printing documents and some small business meeting rooms.
真實旅客
於 2019 年 3 月住了 3 晚
Diana 於 2019年3月15日回覆
Thanks for staying with us at the Hilton Garden Inn Zhuhai Hengqin. I’m happy to hear that you enjoyed your stay with us! We can help guests to print documents and we do have a boardroom in our hotel.