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溫特和克鄉村俱樂部的評分

4 out of 5
溫特和克鄉村俱樂部
Western Bypass, Windhoek

評論

8.2

非常好

10 分，有夠讚；112 則評論中有 40 則" "
8 分，不錯哦；112 則評論中有 47 則" "
6 分，一般般；112 則評論中有 15 則" "
4 分，不太好；112 則評論中有 6 則" "
2 分，很糟糕；112 則評論中有 4 則" "

8.4/10

整潔度

8.2/10

員工素質

8.2/10

設施服務

8.0/10

住宿環境和硬體

7.8/10

環保程度

評論

10/10 有夠讚

Jens

於 2023 年 11 月住了 1 晚

2/10 很糟糕

detlef

團體旅遊
喜歡：設施服務
Hotel hat Buchung von Expedia nicht erhalten. Auch die Bezahlung nicht.Expedia sagt alles ok kann aber Windhoek möchte erreichen. W
於 2023 年 10 月住了 1 晚
Tony Boucher, General Manager 於 2023年10月5日回覆
Good day Detlef,We appreciate your review and understand your frustration. Unfortunately there seem to have been a glitch in the system between Expedia and the hotel, and the reservation and payment did not pull through. Luckily our efficient front office staff were able to assist you with a room and the payment was charged onto the Expedia account, so you will not be charged double.We appreciate your patience, and hope to welcome you back real soon.Kind regards

10/10 有夠讚

Steve

情侶出遊, 團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful facility and rooms. Great dining and wonderful staff.
於 2023 年 8 月住了 2 晚
Tony Boucher, General Manager 於 2023年8月28日回覆
Dear Steve,Thank you for your great review!I am happy to see that you enjoyed your stay and that the staff took such good care of you.We are looking forward to welcoming you back real soon.

10/10 有夠讚

Janice

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 4 月住了 2 晚

10/10 有夠讚

Nina

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 3 月住了 11 晚

10/10 有夠讚

Tawanda

於 2023 年 2 月住了 1 晚

6/10 一般般

真實旅客

喜歡：整潔度、住宿環境和硬體和客房舒適度
They make you walk from the gate if you take a cab
It you don’t rent a car and take a taxi to drop you off at this hotel, their security are not allowed to let cabs inside. Expect to walk from the gate with your heavy luggages. The two of us had 6 LARGE luggages plus 2 carry on bags and it didn’t matter to them. The next day we went to the mall and came back with a lot of stuff and it was raining heavily. Still, it didn’t matter to them. We had to walk in heavy rain with our shopping bags because they won’t let a cab at least to drop us inside near the hotel. They did not treat us as valued customers in that regard. However we enjoyed the pool area and the New Year celebration.
於 2022 年 12 月住了 4 晚
Violet 於 2023年1月9日回覆
Dear Valued GuestThank you for your message.We will revert back on this matter when HO is on duty next week.Thank you

2/10 很糟糕

Tyron

喜歡：整潔度
不喜歡：客房舒適度
Not the best experience
We can half an hour early for check in and where made to wait till exact check in time by a rather unfriendly receptionist. We had to take our own luggage to the room. The pool (what we came for) was under construction and we were only informed apon arrival. The room service from the previous guest was still outside the room when we finally got to the room. When we came back from dinner the tray was still outside the door... Bed is uncomfortable, room was small for the price. This was a let down!
於 2022 年 10 月住了 1 晚
Tony Boucher General Manager 於 2022年10月3日回覆
Dear Mr Swanepoel, I appreciate you taking the time to make your dissatisfaction known to us. We take honest comments very seriously, and it is disconcerting to hear that we did not meet all of your expectations. We try hard to make all our guests feel at home and well taken care of, and we sincerely regret that you did not receive the service we expect from our staff, as well as the inconvenience caused to you.because the pool is undergoing emergency renovations.Thank you for staying with us, and we do hope to welcome you back.Kind regards

10/10 有夠讚

Ute

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Super freundliches Personal. Late check out möglich.
於 2022 年 9 月住了 1 晚
Tony Boucher, General Manager 於 2022年9月5日回覆
Good day,I am so glad to see you enjoyed your stay!Hope to welcome you back real soon.Kind regards

4/10 不太好

Lynda

於 2022 年 8 月住了 1 晚
Tony Boucher, General Manager 於 2022年8月30日回覆
Good day Lynca,Thank you for taking the time to review the hotel.I am sorry to see that you did not seem to have enjoyed your stay. I would appreciate it if you could let us know where exactly we fell short of your expectations so we can act on it.Kind regards

10/10 有夠讚

Moutie

於 2022 年 6 月住了 1 晚
Violet 於 2022年6月14日回覆
Thanks for staying with us. We appreciate your feedback!

10/10 有夠讚

Noreen

喜歡：員工素質
Very clean. Very helpful staff.
於 2022 年 3 月住了 3 晚
Tony Boucher, General Manager 於 2022年3月23日回覆
Good day Noreen, Thank you for your excellent review. I am happy to see that you enjoyed your stay with us. Hope to welcome you back real soon. Kind regards

8/10 不錯哦

真實旅客

商務旅客
喜歡：整潔度、住宿環境和硬體和客房舒適度
於 2022 年 2 月住了 1 晚
Tony Boucher, General Manager 於 2022年3月22日回覆
Thank you for your kind rating!

4/10 不太好

brett

商務旅客
不喜歡：住宿環境和硬體
Sadly disappointed
This place has deteriorated substantially over the years, non functioning TV offering, loud guests allowed to traverse the passages late at night & to be polite,the obvious presence of physical companionship for sale in the Bar/Foyer areas. Not appropriate!!
於 2022 年 2 月住了 4 晚
Tony Boucher, General Manager 於 2022年2月28日回覆
Good day Brett, We truly appreciate you taking the time to let us know about your concerns. Your comments have been taken up with the various heads of department, and will be handled appropriately. Thank you for staying with us, and I hope that for your next visit, you will experience the service and ambience we are known for. Kind regards

10/10 有夠讚

Johann

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Verlängerungsnacht, weil sehr wohl gefühlt
am Stadtrand gelegen, im Grünen, neben Golfplatz, großzügige Lobby, geräumiges Zimmer mit Balkon, weitläufige Gartenanlage mit großem Pool, Bar, Restaurant mit Terrasse,
於 2021 年 12 月住了 1 晚
Tony Boucher, General Manager 於 2022年1月12日回覆
Dear Johann, I am truly happy that you enjoyed your stay with us! I hope that the rest of your trip through Namibia was as memorable. Kind regards

10/10 有夠讚

Johann

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Sehr angenehmer Aufenthalt
am Stadtrand gelegen, im Grünen, neben Golfplatz, großzügige Lobby, geräumiges Zimmer mit Balkon, weitläufige Gartenanlage mit großem Pool, Bar, Restaurant mit Terrasse
於 2021 年 12 月住了 2 晚
Tony Boucher, General Manager 於 2022年1月12日回覆
Dear Johann, Thank you for your great review! I am grateful to see you enjoyed your visit, and we hope to welcome you back real soon. Kind regards

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice place to stay. Staff were pleasant, service was good.
於 2021 年 7 月住了 3 晚
Tony Boucher, General Manager 於 2021年8月9日回覆
Good day, Thank you for your kind review. I am happy to see that you enjoyed your stay, and we hope to welcome you back real soon. Kind regards

8/10 不錯哦

brett

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 5 月住了 5 晚
Thusnelda 於 2021年6月28日回覆
Thank you very much Mr Brett

8/10 不錯哦

Georges

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Hôtel proche de Windhoek avec superbe jardin et très bon accueil A recommander
於 2020 年 1 月住了 1 晚
Tiny Boucher, General Manager 於 2020年1月22日回覆
Good day Georges, Thank you for your kind review. I am happy to see you enjoyed your stay with us, and we hope to welcome you back real soon!

10/10 有夠讚

真實旅客

商務旅客, 親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Staff were friendly and nice. They worked with me patiently.
於 2020 年 1 月住了 4 晚
Tony Boucher 於 2020年1月16日回覆
Good day, Thank you for your kind review. I am happy to hear that you enjoyed your stay. Kind Regards

8/10 不錯哦

Erika

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 11 月住了 1 晚
WCCR 於 2020年1月26日回覆
We thank you for the good rating. We truly appreciate you choosing to stay with us. Kind Regards Tony Boucher General Manager

2/10 很糟糕

真實旅客

喜歡：住宿環境和硬體
不喜歡：員工素質
Way ober priced. Like way wayway Its a country club
於 2019 年 12 月住了 3 晚
WCCR 於 2019年12月24日回覆
Thanks for staying with us. We appreciate your feedback!

8/10 不錯哦

真實旅客

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Excellent stay. Hotel was very good and clean. What made the experience even better was the staff. All of the staff we encountered were wonderful and had a great sense of humour.
於 2019 年 10 月住了 1 晚
Tony Boucher 於 2019年10月30日回覆
Good day, Thank you for your kind review. I am happy to see you enjoyed your stay with us.

8/10 不錯哦

真實旅客

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2019 年 9 月住了 2 晚
Tony Boucher 於 2019年10月30日回覆
Thank you for your kind rating.

8/10 不錯哦

真實旅客

喜歡：員工素質、設施服務和住宿環境和硬體
於 2019 年 8 月住了 1 晚
Tony Boucher, General Manager, WCCR 於 2019年8月19日回覆
Thank you for your kind rating. We hope to welcome you back real soon!

10/10 有夠讚

真實旅客

情侶出遊, 商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Attentive staff and pleasant ambience. Food was good with decent variety.
於 2019 年 8 月住了 1 晚
Tony Boucher, General Manager, WCCR 於 2019年8月15日回覆
Good day, Thank you for your kind comments! I am happy to hear that you enjoyed your visit. Kind regards

6/10 一般般

真實旅客

商務旅客
喜歡：整潔度和住宿環境和硬體
不喜歡：員工素質
The hotel was ok. Unfortunately one person at the front desk was very bad and made me feeling not good.
於 2019 年 7 月住了 7 晚
Tony Boucher, General Manager 於 2019年7月29日回覆
Good day, I am happy to hear that the hotel was to your liking, and I apologize sincerely for the unfriendly service you encountered at reception. Please be assured that this will be taken up immediately. We wish you save travels, and hope to welcome you back real soon.

10/10 有夠讚

Charles

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
very nice facility
於 2019 年 7 月住了 4 晚
Tony Boucher, General Manager 於 2019年7月29日回覆
Good day Charles, Thank you for your excellent review. I am happy to see that you enjoyed your stay! Kind regards

2/10 很糟糕

Johan

不喜歡：整潔度、員工素質和客房舒適度
Casino does not equal good night rest
The hotel is coupled to a casino and does not police the rowdy guests that go back to their rooms at all hours of the night. So stay here if you are happy to be woken up by drunk casino patrons every hour after midnight
於 2019 年 7 月住了 2 晚
Tony Boucher 於 2019年7月17日回覆
Dear Sir, Thank you for taking the time to write this review, and informing us of the inconvenience caused to you. The comfort of all our guests is of utmost importance to us, and I sincerely apologize that you were disturbed by other guests returning to their rooms. I truly hope that you enjoyed the rest of your stay, and that we will be able to welcome you back again. Kind regards Tony Boucher General Manager

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice place to stay when in Windhoek
Very good hotel in Windhoek. The hotel is in excellent condition. The room was spacious, clean, modern, had a nice view and Wi-Fi. Dinner and Breakfast buffets were delicious and had varied selections. The pool was great. The lazy river needs cleaning, it was not kept clean enough, though. Service was good and parking was free. The hotel has a couple shops, a nice restaurant and bar, and a casino on-site. It's next to a cute neighborhood, Academia, and the University of Namibia. It's a nice place to stay when in Windhoek.
於 2019 年 4 月住了 1 晚
Tony Boucher 於 2019年5月2日回覆
Good day, Thank you for your kind rating and review. I am happy to see you enjoyed your stay, and we hope to welcome you back real soon. Kind regards Tony Boucher General Manager

8/10 不錯哦

真實旅客

喜歡：住宿環境和硬體和客房舒適度
Everything fine but the food
Very good amenities. Quiet. Location is isolated, far from town - that might be a plus... Very good Internet access. Service has some flaws. Kitchen below expectation for the hotel general level.
於 2019 年 3 月住了 3 晚
Tony Boucher General Manager 於 2019年3月26日回覆
Good day, Thank you for your kind review. I sincerely regret that you didn't find the food and service up to expectation. This is not our standards, and I will take the matter up with our Executive Chef and F&B Manager immediately. Thank you for choosing to stay with us, and I hope to see you back real soon. Kind regards

10/10 有夠讚

Rolaine

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
The best
Perfect
於 2018 年 10 月住了 1 晚
Tony Boucher, General Manager 於 2019年1月11日回覆
Good day, Thank you so much for your excellent review! I am happy to see you enjoyed your stay. Kind regards Tony Boucher General Manager

10/10 有夠讚

Simon，UK

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
This was our base for our honeymoon and we spent three nights here - one when we first arrived in Namibia, one after we’d visited Botswana and Zimbabwe, and one before we flew back home. They went above and beyond on our first night with a decorated bed, Le roux and a hamper. It was an amazing start to our honeymoon. Our second stay was less honeymoon-like as we were given a twin room! The third was better and we had double room as booked. We’d recommend it as a base for travelling but we didn’t actually explore Windhoek at all because we were there so briefly.
於 2018 年 8 月住了 1 晚
Tony Boucher 於 2018年11月22日回覆
Dear Mr Wilcox, Thank you for your kind review. Wishing you a life of happiness together and we hope to see you back on your 1st anniversary! Kind regards

10/10 有夠讚

Simon

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Perfect Windhoek base
This was our base for our honeymoon and we spent three nights here - one when we first arrived in Namibia, one after we’d visited Botswana and Zimbabwe, and one before we flew back home. They went above and beyond on our first night with a decorated bed, Le roux and a hamper. It was an amazing start to our honeymoon. Our second stay was less honeymoon-like as we were given a twin room! The third was better and we had double room as booked. We’d recommend it as a base for travelling but we didn’t actually explore Windhoek at all because we were there so briefly.
於 2018 年 8 月住了 1 晚
Tony Boucher 於 2018年11月20日回覆
Thank you for your excellent review Simon. We wish you and your wife only love and joy for your lives together. I am happy to hear that you enjoyed your stay here, and I hope that the rest of your trip through Namibia was as welcoming. Kind regards

10/10 有夠讚

catherine

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Végas à Windhoek
à l'écart de la ville de Windhoek, très belle chambre tout confort, propre et calme , vue sur jardin et piscine , bon petit déjeuner et diner
於 2018 年 10 月住了 1 晚
Tony Boucher 於 2018年10月23日回覆
I am happy to see you enjoyed your stay!

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Amazing hotel in all aspects. Well worth another visit
於 2018 年 10 月住了 1 晚
Tony Boucher 於 2018年10月11日回覆
Thank you for your excellent review!

10/10 有夠讚

Rosemary

Amazing hotel
What an amazing hotel. Rooms are great staff is friendly food is good definitely worth a visit
於 2018 年 9 月住了 1 晚
Tony Boucher 於 2018年9月17日回覆
Thank you for your kind comment and excellent rating Rosemary!

6/10 一般般

Alex

Quality deteriorated big time...
The first night the power on the room tripped and since my son is sleeping with an electric device helping with his breathing we had a very unpleasant night. The second day when we got back at the hotel, nothing was done to resolve the problem. Only when then they started looking into the problem. Breakfast on the first morning was something we want to forget asap. Food was cold, tasteless and my impression - left overs from the previous day.
於 2018 年 8 月住了 2 晚
Tony Boucher 於 2018年9月17日回覆
Good day, Thank you for your honest comments. Please accept my sincerest apologies for the inconvenience caused to you. I appreciate you bringing all the issues to my attention, and please be assured that the matters have been discussed with the various HOD's. We appreciate your valued patronage, and hope to be of service to you in the near future again. Kind regards

8/10 不錯哦

Ramohudi Simon

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Perfect Establishment
Quiet location, love the serenity.
Tony Boucher General Manager 於 2018年5月8日回覆
Good day, Thank you for your kind review! It is always a pleasure hearing that guests enjoyed their stay. Thank you for choosing to stay with us, and we hope to see you back real soon. Kind regards Tony Boucher General Manager

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質和住宿環境和硬體
Stay was very good, only issue we found were the pillows were not comfortable which lead to a sore neck in the mornings. Limited wi-fi when you are on businesss away from your country.
Tony Boucher, General Manager 於 2018年3月28日回覆
Good day, Thank you for your review. Please would you be so kind and let us know next time you visit so we can arrange a different pillow for you to ensure a good night's rest? Kind regards

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質和住宿環境和硬體
Nice hotel
Very comfortable room, but loud dripping of water from the air conditioning woke me up at 3am. Even turning it off didn’t fix it. Had to stand on s chair and wrap a towel around it.
於 2018 年 3 月住了 2 晚

10/10 有夠讚

Juerg

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Das beste Hotel in Windhoek fuer einen Kurzaufenth
Sehr schönes Hotel mit großer Pool Anlage, Zimmer mit direkten Zugang zum Garten. Ausgezeichnetes fruehstuecks- und Abendessensbuffet, mit Tischen im Garten. Sehr angenehme Lobby, chinesisches Restaurant
於 2018 年 1 月住了 1 晚
Tony Boucher General Manager 於 2018年1月30日回覆
Good day, We appreciate you taking the time to reply to our survey and your positive feedback. We always strive to excel in the service offered to our guests, and this is not possible without honest comments. It was a pleasure hosting you, and we look forward to your next visit. Kind Regards

4/10 不太好

Angelo Harris，South Africa

不喜歡：員工素質
Good venue not backed up by service and poor food.
Staff relatively friendly and efficient. Had to move rooms three times within a 24 hour period. i.e. a faulty door lock, a faulty AC and spent a restless last night as we left at 05h00 the following morning. Food and culinary experience was poor. Had to send my rib eye steak back twice before refusing to pay for it. Firstly it arrived raw and the second time it was not edible, tough as old boots. My wife decided on the salad buffet which proved the better option. Wife ordered a soup from room service and received what looked like a chicken stew. The planned stay was two nights so wanted to maximise the experience. Pity about the first time travel to Windhoek.
於 2017 年 12 月住了 2 晚
Management Response 於 2018年1月6日回覆
Good day, Thank you for taking the time to reply to our survey and your positive feedback. We always strive to excel in the service offered to our guests, and this is not possible without honest comments. It was a pleasure hosting you, and we look forward to your next visit. Kind Regards Tony Boucher General Manager

10/10 有夠讚

Riaan

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2017 年 10 月住了 1 晚

10/10 有夠讚

giancarlo

喜歡：員工素質、住宿環境和硬體和客房舒適度
Ottimo hotel con fantastico buffet
Albergo frequentato varie volte. Ottimo servizio e veramente ottimo buffet. Unico neo è il servizio housekeeping che arriva a bussare ad ogni ora (comprese le 07.40 del mattino)... mi raccomando mettete il cartello non disturbare.
於 2017 年 8 月住了 1 晚

10/10 有夠讚

Fitzroy

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Good place to stay in Windhoek
This is a very nice place to stay at a reasonable price.
於 2017 年 8 月住了 5 晚

10/10 有夠讚

Ramohudi Simon

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great Stay
Fantastic stay. The rooms had a (great) revamp since my last visit.
於 2017 年 7 月住了 2 晚
Good day Sir, Thank you for your excellent rating, and we are glad to hear that you like our new rooms. We hope to have you visit soon again. Tony Boucher General Manager

10/10 有夠讚

Evert

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2017 年 6 月住了 3 晚
Good day, Thank you for your excellent rating. We hope to have you visit soon again. Tony Boucher General Manager

8/10 不錯哦

Andrew

喜歡：客房舒適度
不喜歡：員工素質
24 hours at Windhoek Country Club
The rooms are very comfortable and to be appreciated. When we stayed there was a very temporary dining room due to refurbishment in a tent out side. Lunch was very mediocre but Breakfast was excellent. Service in the 'restaurant' left a great deal to be desired, poorly trained, and slow. The grounds need attention. Front of House Staff very welcoming attentive and courteous.

6/10 一般般

真實旅客

喜歡：整潔度、員工素質和住宿環境和硬體
不喜歡：客房舒適度
under renovation. too noisy also fro the very close city apt