住宿景觀

棕櫚灣渡假村的評分

4 out of 5
棕櫚灣渡假村
Palm Bay Resort, Whitsundays, Whitsundays, QLD

評論

9.4

好極了

10 分,有夠讚;207 則評論中有 152 則" "
8 分,不錯哦;207 則評論中有 43 則" "
6 分,一般般;207 則評論中有 7 則" "
4 分,不太好;207 則評論中有 1 則" "
2 分,很糟糕;207 則評論中有 4 則" "

9.0/10

整潔度

9.4/10

員工素質

8.8/10

設施服務

8.8/10

住宿環境和硬體

9.0/10

環保程度

評論

10/10 有夠讚

Robyn

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I wanted a place where I could sit and relax. And this resort sure did offer that. Staff were all outstanding to deal with. Looking forward to another visit.
於 2024 年 2 月住了 4 晚
Michelle 於 2024年2月16日回覆
Hello Robyn, Thank you for your wonderful review. We are so glad our lovely relaxing resort and friendly staff impressed you and we also look forward to you visiting again.

10/10 有夠讚

Sylvie,Anjou

The only thing missing is wi-fi. For me this is an important feature during my trip.
於 2024 年 2 月住了 2 晚
Michelle 於 2024年2月17日回覆
Hello Sylvie, Thank you for the 5/5 review. We really appreciate the fabulous score.We do not have guest WiFi on the island, which is noted online and in guest correspondence. You are welcome to bring a portable wifi, however, most guests are happy to disconnect during their relaxing holiday.

10/10 有夠讚

Shari

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
So peaceful and serene. It was just what we needed! Our first time to Australia and the Whitsundays. What a wonderful way to spend our holiday. Staff and service are exemplary. Thank you! Shari and Bill Rodgers
於 2024 年 1 月住了 12 晚
Michelle- Duty Manager 於 2024年2月2日回覆
Hello Shari,Thank you for your lovely review and kind words. We love that our friendly staff and great service helped towards creating a wonderful holiday for you both. We hope to welcome you again next time you are in Australia.Regards,Palm Bay Resort Team.

10/10 有夠讚

Kurt

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
A wonderful stay at the property. The staff was excellent. Shout out to Chase, Sarah, and Tommy. They worked non-stop to make sure our guest experience was perfect. The meals were excellent but with the heat, it would have been nice to have some lighter dining options.
於 2024 年 1 月住了 3 晚
Michelle- Duty Manager 於 2024年2月2日回覆
Hello Kurt, Thank you for the wonderful review and the special shout out to our fabulous staff members. We are so glad they played a part in making your holiday so memorable. We agree the heat in the tropics can be exhausting and we will take on board your suggestion for some lighter meals during the hotter months.We hope to welcome you again soon.Regards, Palm Bay Resort Team.

8/10 不錯哦

Sandra

於 2024 年 1 月住了 7 晚
Michelle- Duty Manager 於 2024年2月2日回覆
Thank you for your 4 out of 5 score.

10/10 有夠讚

John

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 5 晚
Michelle- Duty Manager 於 2024年1月10日回覆
Hello John, Thank you for the outstanding 5/5 review. We really appreciate the perfect score.

10/10 有夠讚

Silje

家庭旅遊
Magisk opphold
Dette er paradis på jord. Unik beliggenhet. Jeg anbefaler på det sterkeste denne perlen. Velkomsten var fantastisk. Personalet meget hjelpsomme og service på høyt nivå. Det er meget god mat og god variasjon. De var behjelpelig med sightseeing, dekket nydelig bord på stranden for feiring og tilrettelegging for nydelig opphold. Jeg ønsker takke personalet for meget god service. En spesiell takk til Tommy, Francisco, Cas and Iceely. Dere gjorde oppholdet magisk. Dette stedet anbefales på det sterkeste. Det vandrer koselige dyr rundt på området. Anbefaler alle gjester ta med inntekts spray til stedet. Det er båttransport til øyen, men kan være litt vanskelig med tanke på planlegging av turer som ikke er organisert fra øyen. Vi kommer gjerne tilbake ved en annen anledning.
於 2023 年 12 月住了 5 晚
Michelle 於 2023年12月26日回覆
Hello Magisk,Thank you for this wonderful 10/10 review, we really appreciate the kind words. We love that you enjoyed the romantic dinner at the beachfront and our friendly staff. We are in a tropical location, so insect repellent is available to purchase at our little store, however we also provide some for around the pool and restaurant areas for guests to use.We are very glad you enjoyed your stay at Palm Bay Resort and would love to welcome you again soon.Regards,Palm Bay Resort Team

8/10 不錯哦

Dominic

於 2023 年 12 月住了 3 晚
Michelle 於 2024年1月4日回覆
Thank you for your review. We hope to welcome you again in the future.

10/10 有夠讚

Wes

喜歡:整潔度、員工素質和住宿環境和硬體
Great location, adults only. Manager Kate and her staff all went out of their way to assist whenever required. Only negative is that the meal selection is a' la carte for all meals and they don't vary the menu so a bit limiting. Suggest you take a few snacks.
於 2023 年 11 月住了 7 晚
Michelle 於 2023年12月6日回覆
Hello Wes,We are so glad you enjoyed your stay with us and thank you for this wonderful review. Our staff will also be so happy to hear your lovely comments.We will take your comment regarding the restaurant onboard, thanks for the feedback.We hope to welcome you again soon.Regards,Palm Bay Resort Team

10/10 有夠讚

Michael

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
If need to just rest & take your loved one away for the weekend or a few days. Do yourself a favour book this place & catch a well deserved break. If swimming , walking, working on ur tan & catching up on sleep is your thing then look no further for a perfect island retreat. Staff were very friendly & helpful. My wife needed a good rest & she loved it. It’s Quite, food is good & reasonably priced & very low key. Would definitely return here for a relaxing break! Cheers Michael Nov 2023
於 2023 年 11 月住了 3 晚
Michelle 於 2023年12月6日回覆
Thank you for writing this wonderful review Michael. We really appreciate the praise and we are so glad you enjoyed your stay at our beautiful resort, where your relaxation is our aim.We hope to welcome you again soon.Regards,Palm Bay Resort Team

10/10 有夠讚

Ananya

喜歡:整潔度和員工素質
An idyllic escape for a few days. The resort is beautiful, simple and quiet and amazing location. There are so many animals which was a bonus - I saw shovelnosed rays, sting rays, a turtle, wallabies and of course the very forward cockatoos which patrol the resort! The staff were lovely and it is a great place sleep, read in the hammock, swim, snorkel, go for short hikes and enjoy cocktails by the pool.
於 2023 年 10 月住了 3 晚
The Palm Bay Team 於 2023年10月30日回覆
Hi Ananya, thank you SO much for your feedback! We loved having you. Hope to see you again soon!

8/10 不錯哦

Bruce

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Loved the peaceful & relaxed vibe. Spectacular sea views from room 18. Menu could have had more lighter options, portion sizes were much too big. Could be enhanced with a acoustic band, duo or single to enjoy in the restaurant/bar until about 10 PM as had no night life.
於 2023 年 10 月住了 3 晚
The Palm Bay Team 於 2023年10月29日回覆
Thank you so much for your feedback Bruce! We hope to see you again some time in the future.

10/10 有夠讚

Danielle

團體旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Stunning natural location.
於 2023 年 10 月住了 2 晚
The Palm Bay Team 於 2023年10月26日回覆
Thank you!

10/10 有夠讚

mark

於 2023 年 9 月住了 2 晚
Michelle 於 2023年11月4日回覆
Hello Mark,Thank you so much for this 5/5 review. We are pleased you enjoyed your stay at Palm Bay Resort and hope to see you again soon.

8/10 不錯哦

Peter

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great place to get away from the rat race, would stay there again...
於 2023 年 10 月住了 7 晚
The Palm Bay Team 於 2023年10月17日回覆
Thanks so much for that Peter, we hope to see you again!

10/10 有夠讚

Alesha

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I enjoyed it thoroughly, it was a lovely retreat and staff were all lovely and accomodating
於 2023 年 10 月住了 2 晚
The Palm Bay Team 於 2023年10月17日回覆
Thank you for your feedback Alesha, we're so glad you enjoyed your stay! We hope to see you again soon.

8/10 不錯哦

Christos

情侶出遊
喜歡:設施服務和住宿環境和硬體
不喜歡:員工素質
Gorgeous setting, the food and wait staff really let this place down. The food was not made with love and often came out Luke warm. The waiters were not professional and lacked warmth and enthusiasm. The reception staff were friendly and professional.
於 2023 年 9 月住了 2 晚
Kate - Palm Bay Resort Management 於 2023年10月8日回覆
Thank you for your feedback! We're constantly looking at ways to improve guests stay.

10/10 有夠讚

Sarah

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Such an idyllic place. Just book it!
於 2023 年 9 月住了 2 晚
Kate - Palm Bay Resort Management 於 2023年10月8日回覆
Hi Sarah, we're glad you enjoyed your stay & we hope to see you again

10/10 有夠讚

Vincent

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Brilliant location, amazing staff, a real paradise!
於 2023 年 9 月住了 3 晚
Kate - Palm Bay Resort Management 於 2023年9月18日回覆
Thank you for your feedback! & we hope to see you again!

10/10 有夠讚

Michael

喜歡:整潔度、員工素質和住宿環境和硬體
Everone really cared to make my stay enjoyable and calming. I never felt crowded in by buildings or people even when dining. Lots of native animals wandering through the property and beautiful landscaping including some Balinese statues and water sculpture.
於 2023 年 8 月住了 5 晚
Kate - Palm Bay Resort Management 於 2023年9月9日回覆
Hi Michael, We're so glad you enjoyed your stay & we hope to see you again!

10/10 有夠讚

ian John

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great room with a view plus naughty cockatoos to add lively interest. Delightful staff, beautiful environment and tranquility reigns.
於 2023 年 7 月住了 5 晚
Kate - Palm Bay Resort Management 於 2023年9月4日回覆
Thanks Ian! We're glad you enjoyed your stay & we hope to see you again

10/10 有夠讚

Jen

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
Such a beautiful beautiful place to get away from the world. Amazing hospitality, staff go above and beyond. Kate is so lovely and accommodating. All staff were professional and so polite. Lots of activities for all levels of fitness. Everything was clean and tidy. Room 2 needs a handrail on the steps. Being septic, there’s a slight smell nearish the room we stayed but not inside. This wouldn’t stop us staying again though, everything else out shone any issues. We thoroughly enjoyed our stay, wish we’d stayed longer.
於 2023 年 7 月住了 2 晚
The Palm Bay Team 於 2023年7月21日回覆
Thank you for your feedback! We hope to see you again soon!

10/10 有夠讚

Frans

情侶出遊, 家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Just beautiful and friendly
於 2023 年 6 月住了 2 晚
Kate - Palm Bay Resort Management 於 2023年7月1日回覆
Thank you for your feedback! We're glad you enjoyed your stay

10/10 有夠讚

Michael

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Fantastic stay
We had a totally relaxing stay at a great resort with super friendly staff, lovely food, great walks, and just beautifully quiet and serene surroundings. We will be coming back!
於 2023 年 6 月住了 3 晚
Kate - Palm Bay Resort Management 於 2023年6月27日回覆
Thank you Michael for your feedback! We're glad you enjoyed your stay & hope to see you again

10/10 有夠讚

Paul

於 2023 年 6 月住了 2 晚
Kate - Palm Bay Resort Management 於 2023年7月11日回覆
Thank you Paul! We're glad you enjoyed your stay & hope to see you again!

10/10 有夠讚

Ann

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
It was comfortable quiet and private. Staff were a delight.
於 2023 年 6 月住了 6 晚
Kate - Palm Bay Resort Management 於 2023年6月27日回覆
Thank you for your feedback! We hope to see you again!

10/10 有夠讚

Laura

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
We actually found Paradise on Long Island staying at "Palm Bay Resort". It was absolutely gorgeous, such a beautiful place to stay, like being on a deserted island with 5 star everything!!!! Kate and the Staff look after you like your Royalty!!! We didn't want to leave, but we will be back.
於 2023 年 6 月住了 3 晚
Kate - Palm Bay Resort Management 於 2023年6月27日回覆
Hi Laura, Thank you for your kind words & are so glad you enjoyed your stay! We hope to see you again!

10/10 有夠讚

Sherif

喜歡:整潔度和員工素質
NICE STAFF
於 2023 年 5 月住了 3 晚
Kate - Palm Bay Resort Management 於 2023年7月1日回覆
Thanks Sherif! We've got a pretty special team here

10/10 有夠讚

CADET

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Superbe hôtel, vue magnifique
Lieu situé sur une île magnifique, personnel tres accueillant et aimable. Ce séjour était particulier pour nous car j'ai fais ma demande à ma belle, dommage que l'hôtel ne pouvais contribuer à faire de ce moment un moment plus spécial/inoubliable. Un petit nettoyage des ventilateurs seraient bienvenue dans les chambres sinon tres bien.
於 2023 年 5 月住了 2 晚
Kate - Palm Bay Resort Management 於 2023年7月1日回覆
Thank you for your feedback. We tried to get your attention for a discreet conversation to assist in something special, unfortunately we missed the opportunity. We're glad you had a lovely stay & we wish you all the very best in your future

10/10 有夠讚

Nartarsha

於 2023 年 5 月住了 3 晚
Kate - Palm Bay Resort Management 於 2023年7月1日回覆
Thank you for your feedback

10/10 有夠讚

DARIO

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Amazing peaceful resort! Friendly staff, great food, absolutely astonishing views!!! a perfect stay! we highly recommend this resort
於 2023 年 5 月住了 2 晚
Kate - Palm Bay Resort Management 於 2023年7月1日回覆
Thanks Dario! We're so glad you enjoyed your stay & we hope to see you again!

10/10 有夠讚

Jade

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 4 月住了 4 晚

10/10 有夠讚

TROY

情侶出遊
喜歡:員工素質、設施服務和住宿環境和硬體
Great spot.
於 2023 年 3 月住了 2 晚
Kate - Palm Bay Resort Management 於 2023年4月15日回覆
Hi Troy, Thanks for your feedback & we hope to see you again soon!

8/10 不錯哦

Rhonda

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The staff are beautiful welcoming friendly & professional. I thoroughly recommend the Day Spa Services. George & Teed Teed are masters at there craft. Cocktails are worth the price & you have to try all of them. Food was great & always delicious. It was a deserted Island experience with all the luxuries that you would want to connect with nature & a loved one.
於 2023 年 3 月住了 7 晚
Kate - Palm Bay Resort Management 於 2023年3月15日回覆
Hi Rhonda, Thanks for your feedback! We're really pleased you enjoyed your stay! We look forward to seeing you again soon

10/10 有夠讚

Terri

商務旅客, 團體旅遊
喜歡:整潔度、設施服務和住宿環境和硬體
Absolutely amazing place, visually stunning, very relaxing, friendly staff, good food, overall a must see.
於 2023 年 3 月住了 2 晚
Kate - Palm Bay Resort Management 於 2023年3月15日回覆
Thank you for your feedback! We hope to see you again soon

10/10 有夠讚

Brent

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Unplug!!!!!!
於 2023 年 2 月住了 3 晚
Kate - Palm Bay Resort Management 於 2023年3月12日回覆
Thank you for your feedback! We hope to see you again soon

10/10 有夠讚

Emma

團體旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 2 月住了 2 晚
Kate - Palm Bay Resort Management 於 2023年3月12日回覆
Thank you for your feedback! We hope to see you soon

6/10 一般般

Claire

情侶出遊
喜歡:整潔度和設施服務
The island is beautiful and very ‘natural’ but, the property in general needs allot of work. It is however under new management, so hopefully that will change. It was quite noisy with machinery going almost constantly during our stay. You are expected to know that there is no table service for breakfast or lunch & no one lets you know. Staff walked past our table for 15 mins without letting us know you need to grab your own menu & order at the bar. (Another guest told us as the same thing had happened to them the day before) The chief, while adequate wasn’t the high standard we were expecting from a resort like this - especially when you only have one dining option. (They can NOT cook a steak & breakfast was burnt 2 days in a row) Great bar staff. Cocktails were top notch, although bar is only open till 9pm. The manager/owner was really lovely and very helpful, but her staff are definitely letting her down. In general, the service and standard I have come to expect from an island resort however was just not there.
於 2023 年 2 月住了 2 晚
Kate - Palm Bay Resort Management 於 2023年3月1日回覆
Thank you for your valued feedback! I have taken your feedback to the teams & we are constantly working hard to improve our guests stay. We hope to see you again!

10/10 有夠讚

Melodie

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
So peaceful. Loved our bungalow right next to the water. Catering staff were very happy to comply with special requests. Pool area perfect. Staff extremely friendly & accommodating.
於 2023 年 2 月住了 7 晚
Kate - Palm Bay Resort Management 於 2023年3月1日回覆
Thank you for your feedback! We hope to see you again soon!

8/10 不錯哦

Elisabeth

於 2023 年 2 月住了 3 晚
Kate - Palm Bay Resort Management 於 2023年3月12日回覆
Thank you for your feedback! We hope to see you soon

10/10 有夠讚

mark

家庭旅遊
喜歡:員工素質和客房舒適度
Most wonderful location.
Fantastic beachfront location, excellent facilities, excellent restaurant and bar. Great service. Bungalow a little tired and worn but great beach hut vibe.
於 2023 年 2 月住了 4 晚
Palm Bay Resort Management 於 2023年2月15日回覆
Thank you for your feedback! We're glad you enjoyed your stay & we hope to see you again!

10/10 有夠讚

Elizabeth

於 2023 年 1 月住了 3 晚
Kate - Palm Bay Resort Management 於 2023年3月12日回覆
Thank you for your feedback! We hope to see you soon

2/10 很糟糕

Duncan

不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體

10/10 有夠讚

Helen

喜歡:整潔度和住宿環境和硬體
於 2023 年 1 月住了 9 晚
Kate - Palm Bay Resort Management 於 2023年3月12日回覆
Thank you for your feedback! We hope to see you soon

8/10 不錯哦

Joanna

家庭旅遊
喜歡:員工素質和設施服務
The location and views are stunning. The resort is rather tired, but the staff make up for that as they are so friendly and pleased to help and provide an excellent service. It is not self catering but their kitchen make superb meals, good coffee in the morning and a cracking pina colada. I would recommend staying in a beach bungalow. Not platinum house as it's on the other side which doesn't have the beautiful views and was very windy.
The Palm Bay Team 於 2022年12月23日回覆
Hey Joanna, Thanks for the feedback and we have passed your kind words over to the team! We hope to welcome you back to Long Bay soon.Until then,

10/10 有夠讚

Domenic

情侶出遊
喜歡:整潔度、設施服務和住宿環境和硬體
Hi there. My wife & I recently visited the magnificent palm bay resort for 3 nights & were very pleased with the location & resort. Firstly it is great to see that you have advertised for resort manager as it truly needs it. I’m not normally one to complain but barge repairs & staff launching a jet ski with quads with foul mouths on the main beach midday is not ideal. Private, secluded & intimate? There were daily visiting boats & jetskis staying the day parking up on the beach using the island/resort facilities which forced the paying guests to wait which I though was unfair. Sorry for the complaint but hopefully the new management will clear this up & continue the magnificent resort. My wife & I can see extreme potential at palm bay resort with the right management. Thanks for hosting us & we will be back.
於 2022 年 11 月住了 3 晚
The Palm Bay Team 於 2022年12月14日回覆
Dear Domenic, We really appreciate your feedback and with new management onboard we hope to exceed expectations. We hope to welcome you back in 2023!Warm regards,

10/10 有夠讚

Catherine

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Awesome place to chill and enjoy the glorious views, local flora and fauna. Great place to unplug. Super staff and meals were stellar.
於 2022 年 11 月住了 7 晚
The Palm Bay Team 於 2022年12月14日回覆
Dear Catherine, We are glad you got to enjoy our little piece of Northern Queensland! The team appreciate your kind words and look forward to welcoming you back soon. Until then,

10/10 有夠讚

Mark

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The staff was great and the food was excellent. Stayed 4 days...wish we could have stayed 2 weeks!
於 2022 年 11 月住了 5 晚
The Palm Bay Team 於 2022年12月14日回覆
Hey Mark, We would've loved to have you here for longer! The team look forward to welcoming you back soon. Until then,

10/10 有夠讚

Steve

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We had a great relaxing holiday, the setting was great and the staff made our holiday stress free. Thanks Palm Bay for looking after us, see you again soon
於 2022 年 11 月住了 7 晚
The Palm Bay Team 於 2022年12月14日回覆
Dear Steve, We are truly humbled by your review and are glad you got to disconnect and relax on the island! We hope to welcome you back soon.Until then,

10/10 有夠讚

Brendan

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great staff, fantastic villa and excellent atmosphere.
於 2022 年 10 月住了 4 晚
Palm Bay Resort 於 2022年12月7日回覆
Hey Brendan, We are so glad to know you got sit back and relax in our stunning villas!We look forward to welcoming back in 2023!Sunny regards,