I am writing to express my disappointment with my recent stay at the Hampton Inn. Upon checking in on Thursday, July 10th, I was told that only one elevator was servicing the entire property because the second elevator was closed for repairs. This meant that all the guests staying at the property would be relying on one elevator for our entire stay. This was concerning to me because my wife is undergoing physical therapy for her right knee and not able to walk great distances. Stairs are particularly challenging for her. Despite voicing my concern, we were placed on the 9th floor and assured that the one elevator would be able to accommodate all guests. Throughout our stay, we regularly had to wait for periods of up to fifteen minutes for an elevator. The worst was on Saturday, July 12th. We returned to the hotel to find out that both elevators were down indefinitely. My wife had no choice but to walk up nine flights of stairs to reach our hotel room. This caused a great deal of discomfort for my wife, and we were once again startled by the lack of concern shown by the staff at the Hampton Inn.
I am not a particularly demanding consumer, but I was extremely disappointed by my stay at the Hampton Inn. There was little regard shown for guests, and my wife endured physical discomfort as a result. I would appreciate you refunding at least a portion of our stay accordingly.