5 outdoor pools, pool umbrellas, sun loungers

Reviews of The Mansion Resort Hotel & Spa

4 out of 5
The Mansion Resort Hotel & Spa
Jl. Penestanan, Sayan, Ubud, Bali

Reviews

8.6

Excellent

Rating 10 - Excellent. 284 out of 595 reviews" "
Rating 8 - Good. 206 out of 595 reviews" "
Rating 6 - Okay. 60 out of 595 reviews" "
Rating 4 - Poor. 34 out of 595 reviews" "
Rating 2 - Terrible. 11 out of 595 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds, comfortable bed, nice to have tv, lots to see
Stayed 2 nights in Mar 2024

8/10 Good

Erin, Calgary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay at The Mansion. The room was clean, large and comfortable. The staff was pleasant and helpful. I would definitely book here again.
Stayed 1 night in Mar 2024

8/10 Good

Dalpreet

A very big resort, beautiful. I was staying alone for 1 night and a group of male workers unlocked the door to my room. It was an accident and they probably thought it was unoccupied but still unacceptable and there is not other lock on the inside of the room.
Stayed 1 night in Feb 2024

10/10 Excellent

Satvinder

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was amazing. We had a walkout pool. The staffs service was phenomenal. very quiet, and clean. Highly recommend! upgrade to villa . .
Stayed 4 nights in Sep 2023

6/10 Okay

Cheryl

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Wait, don't stay during ongoing construction
I can’t recommend this hotel right now. It has so much potential but it feels as if it’s just reopened, the staff are trying to learn their jobs and most of the pools are under renovation. It was difficult to find a common area to relax and enjoy the jungle like scenery, which is the highlight of the hotel, because there is so much renovation going on. The good news is I didn’t hear any of this noise in my room (#21). Only one restaurant is open right now and the service is extremely slow. The included breakfast is ok, not many options to choose from and I found it odd no fruit is included my first few days but they did add half way through my 7 night stay. There was a retreat going on during my stay, which is fine, but given 80-90% of the guests were part of the retreat it wasn’t a great place to meet people, as a solo traveler and felt deserted when they were in their sessions. When they were out of session they took over the place and weren't inviting to anyone not part of the retreat. I get it, I do retreats and you're bonding with those you're in the experience with, so this isn't a criticism just rather pointing out it would be helpful to know events going on at the property before deciding if its a good time to stay. Finally, its pretty far from Ubud Centre & with traffic its 30-45 minutes one way I really wanted to love this property, again it has so much potential, and once the work is done to bring it back to its glory, I’m open to giving it another chance.
Stayed 7 nights in Jul 2023

8/10 Good

Kate

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel must have been incredible in its hay day!! We had a family room which was great, very clean. We had one large bedroom with a king bed and the second bedroom with 2 single beds. Big bathroom which was great, but had a shower that didn’t work and a leak in the roof. The bathroom did have a large bath shower combo so we used that. The grounds were massive, definitely in need of some TLC but still beautiful and tropical. The 6 pools were great to have. We used their free shuttle service to get to the main shopping area of Ubud and back to hotel. We would definitely stay here again!
Stayed 3 nights in Jun 2023

6/10 Okay

Andrew

Traveled with partner
Liked: Cleanliness, staff & service
The property itself was nice, I love the jungle vibe with all the trees and the little ponds with the fish and the many swimming pools. Our governor suit was also pretty good, very large and the room was always cleaned when we requested. If there's one major complaint we had it was the food. The breakfast was very limited and most of the time the food was cold, even being one of the first ones there at 7am. The room service food was just as bad, cold and expensive for what it was. One time we had ants on our burger bread. They were nice enough to give a refund on that item but it shouldn't happen at a so called 5 star resort. Other than the food though, it was a nice property and very safe with security at every entrance. I will point out that the staff are very friendly, definitely a highlight of the stay.

8/10 Good

Travis, Kennewick

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We rented two bungalows for one night for my wife and I and another couple traveling with us. The rooms were perfect when we checked in, well decorated, comfortable, and very relaxing. When we woke in the morning our bathtub and towels on the bathroom floor were covered with dead insects, mostly ants. Given that this is a tropical location there will undoubtedly be some bugs in the rooms but we had a lot of them. We didn’t notice any on the furniture or in the bed though. Our traveling companions didn’t have any issues with insects in their room so I don’t think our experience is the norm. Otherwise this place is amazing. So many pools and areas to meditate/relax. During our stay the grounds were being worked on and not all areas and pools were accessible. There is a spa on-site but the ladies chose to use the numerous spas in Ubud. The front desk staff is amazing. They helped us arrange transportation to/from town when our schedule didn’t line up with the regular shuttle times. We plan to stay here again on our next trip to Bali.
Stayed 1 night in May 2023

10/10 Excellent

Hanif

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Mansion Hotel & Resort is extremely clean, the amenities are modern, the staff is very friendly and superb, and the location is great. I highly recommend it.
Stayed 2 nights in Mar 2023

10/10 Excellent

Jennifer

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jungle Oasis
Great stay! Was at the mansion in the one bedroom pool villa for two weeks during an Acroyoga teacher training. Was gorgeous setting, cool shala training spaces, so many pools and just felt like this amazing oasis of tranquility. The spa was great. Had an amazing deep tissue massage after my 36 hours of flying from Texas. I would definitely stay again !
Stayed 1 night in Dec 2022

8/10 Good

Andrew

Liked: Staff & service, property conditions & facilities
Staff were very helpfu
Stayed 13 nights in Sep 2022

8/10 Good

karen

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel grounds and pools are clean and beautiful. Everyhting about this hotel is huge. The room was very spacious for 4 people. Staff was very friendly and helpful. We're glad they had airport pick up as we got to Bali after dark, and drop off service (for a fee). The hotel driver, Daywa, was amazing! He was flexible and took us everywhere we wanted on the tour. Some minor issues: the hot water faucet for showering didn't work for a bit. They fixed it within the same day. We had car trouble on the tour. They sent another car and we continued on our tour like it never happened. Overall, we had a wonderful time in Ubud.
Stayed 2 nights in Jun 2022

6/10 Okay

Roy

Liked: Room comfort
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice, needs a little sprucing up
Comfortable room and several pools at the hotel. Staff were friendly and the breakfast buffet was great. The location is a bit far to walk to town (about 4km to the center) but the hotel offers a free shuttle. Overall it was very nice but it felt like everything could use a little sprucing up.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gardens are extraordinarily beautiful, well groomed, and peaceful peaceful. Multiple swimming pools dot the campuswell-maintained
Stayed 17 nights in Nov 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Staff were trying hard to keep property clean etc. rooms were awful, bath dirty, no plug, more insects inside than outside, linen old and poor quality, towels grey and awful. Grounds expansive but run down.
Stayed 7 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time here and the gardens were beautiful and very clean Rooms were a little dark but we made it work
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and welcoming with clean rooms.
Stayed 6 nights in Oct 2019

8/10 Good

pravish

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Some of the staff are very friendly. But sometimes the staff can just stand about chatting rather then being attentive and clearing away dishes after the person had left which results in insects. Examples: My drink which was handed to me had three ants inside and on on the outside of the glass which could only have come from the bar counter or serving tray. At breakfast the salad had been left uncovered and as covered in flies. On both occasions staff were standing about and both of these could have been avoided with a bit of care and attention. The Governor Suite was very nice and clean.
Stayed 5 nights in Sep 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Feedback from client was that the property was tired and was not 4 star standard.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was excellent. The staff will go above and beyond to accommodate and make your stay wonderful. Beautiful property with many things to do on site as well as easy access to other island attractions.
Stayed 6 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only complaint was not having a standing shower in the rooms
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The mansion is a beautiful place to spend your vacation. But, their WiFi needs to be improved.
Stayed 1 night in Sep 2019

10/10 Excellent

Tricia, Montreal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was amazing!! It was beautiful and just wow! It definitely felt like a home away from home. I loved every minute spent there
Stayed 6 nights in Aug 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful setting. Romantic villa was a little smaller than expected and not open to any sunlight
Stayed 4 nights in Aug 2019

8/10 Good

DebbyE

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Whether you’re on a Romantic getaway, Solo Adventure or Family time The Mansion caters to all. Quiet secluded areas, pools for everyone, The Roof top pool is beautiful at Sunset. Fantastic facilities, great food and wonderful friendly staff
Stayed 4 nights in Aug 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Staff & service
Was nice place lots of pools staff very friendly room nice
Stayed 10 nights in Aug 2019

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Amenities, property conditions & facilities
This property was advertised as 5 star and it was NOT! Rooms need updating, had quite a few geckos in the room and heaps of mosquitoes. I have stayed in Ubud before at 5 star hotels and this was far from it! Breakfast was a disaster so I didn’t even bother trying lunch or dinner there. I checked out early because the hotel was not up to scratch. On the positive side, the sheets and towels were very clean and bed was comfy snd the staff were nice.
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They look after their guests splendidly, the staff are friendly and warm.
Stayed 11 nights in Jul 2019

10/10 Excellent

Verified traveler

Stayed 5 nights in Jul 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place. Would highly recommend. Enjoyed it a lot.
Stayed 2 nights in Jul 2019

6/10 Okay

Daniel

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall enjoyed our stay at this hotel. It is an ideal location, with a free shuttle bus into central Ubud. The hotel is huge with our rooms were decorated lovely and there were about 5 different swimming pools we had access to. Staff were welcoming and friendly, however we were informed the day before that the hotel will be holding an event for two days whilst we were staying in the hotel. Music was blasted out loud from 11am to 11pm, if we had known that this event was taking place in advance (not the day before) we would have arranged for more activities to spend outside of the hotel.
Stayed 5 nights in Jun 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great spot...service outstanding....had a little shaky time with earthquake...not sure about emercency procedures if a bad one happens...food was good
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
This hotel Has beautiful grounds but the rooms could use a little work. We had to switch rooms in the middle of the night because the smell of mold was causing my asthma to act up pretty badly. It took a day or so for everything to clear. Luckily I brought both inhalers. Changing rooms wasn’t too hard but there was not an apology from staff or management. Mold was clearly visible in bathroom and on walls in bedroom.
Stayed 2 nights in Jul 2019

8/10 Good

Simon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay!
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities
Nice pools are foyer and staff were friendly. The room we had was spacious and had a nice seating foyer area plus a verandah to sit. The infinity pool and new building was impressive and the new restaurant was well fitted out, but no one was eating there much - served pretty well vegetarian food and could have had a different menu to cater for more people. The resort is somewhat tired and needs some updates - main pool area was bit overgrown with grass around the pool. The wifi was pretty poor around most of there resort and also in room. The pool side cafe served food which was quite poor quality and somewhat expensive.
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing stay at the mansion resort, would definitely come back, really appreciated the free shuttle service.
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities
Beautiful, relaxing accommodation with very friendly staff.
Stayed 6 nights in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an amazing time, the only area for improvement is the breakfast. Suggest they charge a bit more and offer more choices. The staff were amazing I will definitely go back.
Stayed 7 nights in Jun 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
room service not a lot of choice breakfast very limited poor selection etc
Stayed 4 nights in May 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful facility super friendly and accommodating staff. NO complaints.
Stayed 13 nights in Apr 2019

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Resort was just wonderful and the staff were friendly and helpful. The only negative comment I have is that it was not within walking distance into town, although they offered an excellent shuttle service.
Stayed 8 nights in Apr 2019

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful and provided great service. All the drivers had great personal care for gest, a truly awesome holiday, thank you..
Stayed 8 nights in Apr 2019

10/10 Excellent

Yuriria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Amazing staff, good food. Hotel is a bit old school but you will enjoy the stay. Internet was a bit poor. Good location
Stayed 5 nights in Mar 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
The buffet breakfast was very limited and plain. The room was aged
Stayed 8 nights in Mar 2019

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extravagant & enormous to say the least !
The Mansion was a dream! The resort's grounds were absolutely beautiful. Numerous swimming pools, private bungalows surrounded in lush greenery with big dreamy outdoor sunken-in bathtubs for relaxation, a nice buffet breakfast with a variety of options (egg station with cook, variety of fresh fruit, cereals, Indonesian dishes, teas/juice, full salad bar), 2 yoga studios with a variety of classes, a well equipped gym that was currently under renovation, an art museum on site, a spa with a variety of standard & unique services. I recommend their 'Lomi Lomi' massage -- a deep & long flowing strokes often using the forearms and generous amounts of oil. It released so much tension in my body & was very relaxing! I was very pleased with my stay, and although short and sweet this time, I hope to be back for a longer visit in the future.
Stayed 2 nights in Jan 2019

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service here was AMAZING! definitely recommend for anyone staying in Ubud area!
Stayed 3 nights in Jan 2019