外觀細部

烏布瑪雅 Spa 度假村 - CHSE 認證的評分

5 out of 5
烏布瑪雅 Spa 度假村 - CHSE 認證
Jalan Gunung Sari, Peliatan, Ubud, Bali

評論

9.6

好極了

10 分,有夠讚;715 則評論中有 582 則" "
8 分,不錯哦;715 則評論中有 100 則" "
6 分,一般般;715 則評論中有 23 則" "
4 分,不太好;715 則評論中有 8 則" "
2 分,很糟糕;715 則評論中有 2 則" "

9.6/10

整潔度

9.6/10

員工素質

9.6/10

設施服務

9.6/10

住宿環境和硬體

9.6/10

環保程度

評論

8/10 不錯哦

真實旅客

喜歡:員工素質和住宿環境和硬體
不喜歡:客房舒適度
除了房间以外,整体酒店的设施与规划都很棒,很美,人员服务也是在水平之上。房间部分是我觉得减分最多的地方,至少以这个价格来说,房间应该质量要更高些。给些例子;白天其实看不见小溪流,顶多就是山林,晚上小花园没有氛围灯,看出去黑黑的很可惜。可以手提的莲蓬头部分都没热水,甚至开关头还有零件松落。吊挂的风扇声音大,晚上睡觉不关不行。另外房内有新装修的味道,而且有些地方还有灰尘。总而言之,我觉得如果你一天都在外不管是酒店内享受设施,或是在外闲逛,对于房间只是晚上休息用的话那这个酒店很好。如果你是想要待在房内悠哉的过着,享受私人泳池的那我觉的这个价格还有很多其他好的选择。
於 2019 年 6 月住了 2 晚
widi 於 2019年7月11日回覆
Dear SIr/Madam, Thank you for your feed back. We really appreciated. I will certainly pass on to the team your remarks. Thank you. Please accept our apologies for any inconvenience or annoyance caused. We take great pride in our resort and in our service standards and welcome comments such as yours that will enable us to better serve our guests. We look forward to being of service to you again when next you visit Bali. Sincerely, Widiana Front Office Managee

10/10 有夠讚

yutung

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
太棒的環境,服務人員親切
於 2019 年 1 月住了 4 晚
Romy 於 2019年2月13日回覆
Dear Yutung, Many thanks for your rating and feedback. It is rare to find green resorts like Maya Ubud in Bali nowadays. As we keep 90% of the resort as green and outdoor areas, therefore Maya Ubud offers an amazing surrounding for our guest who are looking for total relaxation. Your return is always welcome. Best Regards Romy Anggara Resort Manager

10/10 有夠讚

CHING CHI,台灣台北市

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
安靜、舒適、完美的環境、溫暖的服務。肯定會再回來

10/10 有夠讚

E

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Great resort!
Great experience! Quiet and peaceful.The Spa is very nice and special.
於 2018 年 4 月住了 2 晚

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
tropical paradise! Perfect place to getaway ..

10/10 有夠讚

Charles,Hong Kong

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
A true & wonderful escape at Bali
My wife & I are staying for 5 day/ 4 night here. This is our first time at Ubud, Bali. It takes 1 hour 20minutes from airport here. The traffic is a bit busy outside airport as there is some major construction around. Once we arrive Maya Ubud Resort & Spa, you just forget all the hustle & bustle. You are immersed in the tranquility and nature. Here, just slow down your steps & remember to smile! We are staying at pool villa while everything is so perfect here. Every morning, you wake up by the nature. Birds & insects sing. You may see squirrels starting their breakfasts around the trees. Before our meal, just follow a short walk, the 1-hour yoga class will make your body ready for the day. After the nice buffet breakfast, it is best either relax at pool or walk around the nature. You will find yourself inside the nature here. We are blessed to meet sunshine & breeze every day while shower only lasts for a short while. If you find your legs sore, don’t miss the famous spa at Maya. We visit them three times out of the five days! It won’t be perfect without a nice dinner to finish your day. Here, we have tried dinner at the restaurant, grill at our villa, specially arranged romantic dinner at balcony. The staff here will share anything that they know to enrich your stay Maya Ubud is a truly getaway & a priceless holiday!
於 2018 年 3 月住了 4 晚

10/10 有夠讚

archsing,台灣

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
鄉村林區綠意濃的好飯店
園區夠大 晨昏行走其間均感覺非常舒服 員工服務很貼心 客房整理一天兩次以上 令人驚喜 餐廳雖然只有一間 但用餐環境優雅 菜色種類多又可口 有機會會在造訪
於 2018 年 2 月住了 5 晚

10/10 有夠讚

YING

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
live in the forest and luxury hideaway
must be the best resort in ubud.extremly huge resort.huge reflecting pool is amazy unbelievable.mini golf,yoga,tennis place they all have.vally walk around spa area also nice,they also have natural walk close the river.we met a big monkey there and different kind of insects.our villa is nice, during night and morning can hear the bird singing on our straw roof.we saw squirrel in the balcony. I experienced 3 hours spa with flower bath.the spa room is in the vally so can hear and feel the strong water flow and birds and insects .all in natural.like a dream.dont miss the spa in maya.spa is the soul of maya! and better choose villa with400 -600which is river side very quiet and face the vally can here water like live in natural.i lived in 700 -800which is face the tennis place and golf.not that good compare with 400-500.hotel is 550000. double times than normal taxi and small car aslo so don't recommed.if have children should notice that spa pool and that whole area which showed in the pics that highly represent maya , don't allow children go there.so we only can stay in the front desk area and reflectinh pool .so boring like we go there but only stay half place which is unfair.thank u for upgrat our room during stay.
於 2017 年 10 月住了 2 晚
Dear Ms. Ying, Thank you very much for choosing to stay with Maya Ubud and for also taking time to review Maya Ubud here. Your detailed review and rating is highly appreciated. It’s good to learn that you had a pleasant experience with our infinity pool and enjoyed most of what the resort has to offer. We look forward to your next trip here. Sincerely yours, Tri Widiyastuti Marketing Communications Manager

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
欧美日韩客人超爱的酒店!
该酒店入住的基本上都是欧美及日韩客人,超少国人同胞。。。酒店距登巴萨国际机场很远,因为周末晚上堵车,行车将近2个小时才到达酒店。酒店安保非常严格!32个赞!!!酒店每日至Ubud市中心有Shuttle,但是到下午17点就结束服务了!晚上从市中心打车回酒店要比从酒店打车出去便宜好多!酒店很好的利用了Ubud的整个自然景观,有梯田、河流、树林、绿草,再加上蓝天白云,甚是惬意!我们预定的花园景观Villa外面是个网球场,看不到任何的梯田,很遗憾!因为看到之前网友的评论,难道酒店真的偏向欧美客人咩?周末一大早酒店工人就在我们门外不远处进行维修施工,头疼!!!酒店早餐还可以,第二天早上BR@Room 超级丰盛,看的出来酒店工作人员需要小费。。。酒店内的两个游泳池都被欧美客人时刻享受着,咱根本享受不到啊。。。还有免费Yoga和Fitness及Golf,基本上都是欧美客人在体验。。。所以这个酒店真的是受欧美日韩客人最欢迎的酒店!体验了下酒店有名的Spa,伴着涓涓细流,微风佛面,轻柔的按摩,很享受!!!

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
物有所值的VILLA
我跟老公都非常非常满意。我们住的是园景Villa,房间很好很干净,各种设计都很贴心。巴厘岛果然是一流酒店二流海景三流沙滩啊。酒店区很大,但客房数不多,这样就算入住率全满的情况下,也不会显得很闹。非常适合度假养心。早晨很好。泳池很干净。景色真是一流

10/10 有夠讚

Ruby,厦门

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
难忘的入住体验
入住的时候的安排很贴心,还免费升级到了Villa。早上免费的瑜伽课很不错,那个瑜伽垫好想买一块回去啊。酒店布置的很好,在里面逛逛都觉得很放松,晚上的happy hour也很好。

10/10 有夠讚

qiong

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度

10/10 有夠讚

Qiong

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度

10/10 有夠讚

Jerry,HK

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
靠谱
户外环境很不错,室内这个价位一一般,主要是玩他的公共设施建,例如游泳池什么的还有一些节目。

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
great
Very joyful stay

10/10 有夠讚

hotsc

喜歡:整潔度、員工素質和客房舒適度
净化心灵的三天
酒店在丛林里,很大,沿着漫步小道走一圈要45分钟。免费给我从花园别墅升级到了泳池别墅(泳池太小,无法在别墅里游泳。只有去酒店里的两个泳池游),房间很私密浪漫,可以在花园和泳池裸奔。呵呵 喜欢SPA那片区域,只是SPA太贵了,咬牙给老婆做了160多美金的两小时SPA(含素食午餐),其实不值,只当体验。 不建议去乌布市场或者POLO工厂店,没啥意思,都是旅游团去购物的坑人地方。 每天都有开夜床服务,每天的打扫不光是打扫房间,把你的衣服都折叠好了,很贴心。 如果你不喜欢喧嚣,就喜欢酒店的惬意漫生活,绝对的推荐。有田、有丛林、有山谷和河流;免费的下午茶。。。还有恼人的树蛙,半夜叫的我都睡不着,拿雨伞去打跑它们。 开心的三天

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
绝佳地点
服务非常好,酒店位置也很好,步行就可以到乌布附近,吃饭,购物都还算方便。酒店内的环境也是绝美的,外加无边的泳池,让人留恋!

10/10 有夠讚

lei,中国南京

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
安静优美的酒店
很安静很优美的酒店,环境非常棒,可以天天待在酒店!工作人员热情,服务不错。酒店位置还行,有穿梭bus去乌布中心,但要掌握好时间,以免等待。

8/10 不錯哦

Jordan,Hong Kong

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
nice resort in forest
brilliant service and absolutely peaceful environment felt like back to nature

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Wonderful experience. Awesome view from the room.

10/10 有夠讚

AUYEUNG,SHANGHAI

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
风景太美了
酒店的卖点就是风景,无边的游泳池,山谷里面的spa,都很漂亮,是个很安静的酒店,人也比较少,非常的舒适,放松。但是相对来说,villa就显得比较旧。早餐选择种类较少。

10/10 有夠讚

hechau

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度

8/10 不錯哦

wang,mnl

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
设施不够完善 但是环境不错

8/10 不錯哦

Manjou

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度

10/10 有夠讚

kevin

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
房间看不到山谷景色很可惜,皇家彼得帕哈每间房都有很漂亮的风景,不过除此之外,服务餐饮泳池都没得说

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
ubub center
非常好的酒店,从职员到酒店设施及环境都是这些天经历的最好的,安静,美丽贴近自然。有免费的网络,免费的下午茶及瑜伽课程,免费的班车往返ubub市中心,非常方便,强烈推荐

10/10 有夠讚

Paul

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
乌布的玛雅度假村
非常幽静美丽的酒店,适合安静,悠闲的二人世界,记得除了外出观光最好单独留下一天在酒店体验下玛雅的美妙一日!此外,相比海边酒店更是探寻巴厘文化更好的出发地,下次还会再来!强力推荐。

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
山谷起伏,美不胜收
前面看点评者说是世界五十美,去了真的感受到了,在酒店遇到一个老外聊天,他说他今年之内已经是第三次到这个酒店了。。。

2/10 很糟糕

Gary

We booked for March and due to a family illness we had to put off until Aug. We requested a change in December, but they refused. Last week they accepted the change for an extra USD110 per night. Expedia did nothing. Buyer beware...
於 2024 年 3 月住了 3 晚
Mara 於 2024年3月25日回覆
Dear Gary,Thank you for choosing Maya Ubud Resort & Spa and sharing your invaluable feedback!We understand the difficulties that arise from unexpected situations such as family illnesses, and we sympathize with your need to reschedule your stay. However, as stated in our booking policies, non-refundable bookings are subject to availability for date changes, and transitioning between low and high seasons may incur additional charges. We regret any inconvenience caused by the need for you to pay a rate difference when changing your reservation from December to August. Nonetheless, we were pleased to accommodate your request despite the challenges. Your understanding of the circumstances is greatly appreciated.We will consider it as we continually review and improve, to provide the best possible experience for our guests. We hope to have the opportunity to welcome you to Maya Ubud Resort & Spa in the future.With kind regards,Wayan MaraResort Manager

10/10 有夠讚

Grit

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Sehr guter Zustand, Super Personal, Essen am Buffet hat leider zu viel Glutamat
於 2024 年 2 月住了 19 晚
Mara 於 2024年3月25日回覆
Dear Grit,Thank you for sharing your recent experience at Maya Ubud Resort & Spa!Your positive feedback regarding the condition of our resort and the professionalism of our team is greatly appreciated. However, we apologize for any inconvenience you experienced regarding the food at the buffet containing much glutamate. Your feedback is valuable to us, and we will certainly address this issue to ensure a more satisfying dining experience for our guests in the future. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another enjoyable stay.With kind regards,Wayan MaraResort Manager

10/10 有夠讚

Karthika

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 3 晚

10/10 有夠讚

Tanya

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
A beautiful resort with the best facilities. And the staff are so attentive and friendly. The best of resorts
於 2024 年 3 月住了 3 晚
Mara 於 2024年3月25日回覆
Dear Tanya,Thank you for your review and for choosing Maya Ubud Resort & Spa for your recent stay! We're delighted you found our resort beautiful with top-notch facilities with attentive and friendly service team members throughout your stay. Your kind words mean a lot to us, and we're thrilled to be considered the best of resorts by you.We look forward to welcoming you back for another exceptional experience in the future.Warm regards,Wayan MaraResort Manager

10/10 有夠讚

Taylor

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The pool villa and resort was a perfect combination of having access to other people and having our own boogie little space. The staff was wildly service orientated, the river pool was neat, the resturaunt had good foot, and the walking paths around the resort are nice! They also had Legong dance our final night which had two dozen musicians and a half dozen dancers - it was a GREAT viewing experience included in the amenities!
Mara 於 2024年3月25日回覆
Dear Taylor,Thank you for sharing your wonderful experience at Maya Ubud Resort & Spa! We're thrilled you enjoyed your stay in our heavenly pool villa and found it a perfect combination of privacy and access to amenities. We're delighted that you appreciated the service-oriented team members, the unique Riverside Infinity pool, and the delicious food at our restaurant. Additionally, we're glad you enjoyed exploring forest trails/the walking paths around the resort, finding them to be a pleasant addition to your stay. The Legong dance performance on your final night sounds like a memorable experience.Thank you for choosing to stay with us, and we hope to welcome you back for another memorable stay in the future.With kind regards,Wayan MaraResort Manager

10/10 有夠讚

Songhyun

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Happy to share my experience at Maya Ubud. First of all, amazing staffs with professional and friendly service. We only stay inside the hotel during our stay and enjoyed lots of programs provided by Maya. They offer all different kinds of programs for complimentary such as morning yoga, meditation, afternoon tea etc and even some with extra fee. Food options were pretty good too and great to have 24 hours room service with variety of menu options. Received two spa treatment sessions. They are a bit pricy compared to the ones in downtown, but should definitely try because they offer treatments outdoor in the middle of the jungle! It was such a refreshing experience for my party. Very safe property with securities and they even have pick up service by golf carts every-single-time on request. Definitely recommend this property!!
於 2024 年 3 月住了 2 晚
Mara 於 2024年3月25日回覆
Dear Songhyun,We are thrilled to hear about your exceptional experience at Maya Ubud Resort & Spa! Your compliments regarding our team's professionalism and friendliness are greatly appreciated. We are pleased that you thoroughly enjoyed the variety of complimentary programs we offer, including morning yoga, meditation, and afternoon tea, as well as the optional activities available for an additional fee. Additionally, we're glad you found our food options satisfactory and appreciated the convenience of our 24-hour room service with a diverse menu selection.It's wonderful you indulged in our spa treatments amidst the jungle ambiance, finding them to be a refreshing and memorable experience. While we understand our spa treatments may be priced slightly higher than those downtown, we believe the unique outdoor setting adds significant value to the experience. Thank you for recommending our resort, and we eagerly await the opportunity to welcome you back for another rejuvenating stay.With kind regards,Wayan MaraResort Manager

10/10 有夠讚

Gabriel ABU BAKR SADIQ

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Best hotel I’ve ever stayed at. I love it:
於 2024 年 2 月住了 8 晚
Mara 於 2024年3月14日回覆
Dear Gabriel Abu Bakr Sadiq, Thank you for your review and stay! We're delighted that Maya Ubud Resort & Spa stands out as the best resort you've ever stayed at. We hope to welcome you back for another fantastic stay in the future.With kind regards,Wayan MaraResort Manager

10/10 有夠讚

Tylie-Anne

喜歡:整潔度、員工素質和住宿環境和硬體
Beautiful food, people, spa, grounds and the rooms were incredible. Security guys at front made me feel safe as they man the grounds very well. It also includes lots of amazing free activities like meditation, yoga and walking tours. The floating Brekky in the pool is a major highlight. Do yourself a favour and book this resort. Just wow!
於 2024 年 2 月住了 4 晚
Mara 於 2024年3月8日回覆
Dear Tylie-Anne, Thank you for your glowing review and for choosing Maya Ubud Resort & Spa for your stay! We're glad that you enjoyed our delicious food, friendly team, luxurious Spa at Maya, well-maintained huge expansive grounds, and incredible rooms. Guests' safety and comfort are our top priorities, and we're pleased that our security team contributed to your peace of mind during your stay. We're also delighted that you took advantage of our complimentary activities, including meditation, yoga, and walking tours, and that you found the floating breakfast in the pool to be a major highlight. Your recommendation means a lot to us, and we can't wait to welcome you back for another unforgettable experience at our resort.With kind regards,Wayan MaraResort Manager

10/10 有夠讚

TAKAHIRO

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
綺麗に環境が維持されていた
於 2024 年 2 月住了 2 晚
Mara 於 2024年3月8日回覆
Dear Takahiro, Thank you for your positive feedback on the well-maintained environment at Maya Ubud Resort & Spa! We take great pride in ensuring that our resort grounds are kept in pristine condition for the enjoyment of our guests. Your acknowledgment is truly appreciated. We hope to have the pleasure of welcoming you back for another delightful stay in the future!With kind regards,Wayan MaraResort Manager

10/10 有夠讚

rupika

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 3 晚

10/10 有夠讚

Dainora,honolulu

情侶出遊
喜歡:員工素質、設施服務和住宿環境和硬體
This is our favorite resort in the world, we stayed at Maya Ubud every single time we visited Bali…sometimes for a week and sometimes for a month. The property is so peaceful with lush vegetation, two most beautiful pools and the area of the resort is huge. It is so nice to come back to the resort after busy and crowded visi to Ubud. still Maya is just 10-15 minutes away from all attractions. and the best part of this resort is the people that work here. We made many friends over the years and we are always felt that we came back home upon returnong to Maya. Thank you and we are looking forward to our next stay at Maya Ubud.
於 2024 年 2 月住了 17 晚
Mara 於 2024年3月8日回覆
Dear Dainora, Thank you for your glowing review and for choosing Maya Ubud Resort & Spa as your favorite resort in the world! We're thrilled that you've had such memorable experiences with us over the years. It's great to know that you find our 10-hectare resort peaceful, with its lush vegetation and beautiful pools, and that you appreciate the convenience of being close to Ubud's attractions while still enjoying a tranquil atmosphere. We're especially grateful for your kind words about our team members – creating a welcoming and home-like environment for our guests is always our top priority. We can't wait to welcome you back for your next stay at our resort!With kind regards,Wayan MaraResort Manager

8/10 不錯哦

Janet

喜歡:整潔度
於 2024 年 2 月住了 5 晚

10/10 有夠讚

Teruya

於 2024 年 2 月住了 2 晚

10/10 有夠讚

Pimjai

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This place is amazing beyond what we hope for. The staffs were super friendly What a beautiful property. We had an amazing time here.
於 2024 年 2 月住了 2 晚
Mara 於 2024年2月23日回覆
Dear Pimjai,Thank you for your glowing review of Maya Ubud Resort & Spa! It was our pleasure to host you, and we are delighted to hear that you had an amazing time with us. We hope to have the opportunity to welcome you back for another memorable stay in the future.With kind regards,MaraResort manager

10/10 有夠讚

Diane

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We had a great stay with the property being well appointed.. The twice daily service was non intrusive.. Customer service was perfect both at reception, in the dining area and transport requests throughout the day.
於 2024 年 2 月住了 5 晚
Mara 於 2024年2月17日回覆
Dear Diane,Thank you so much for sharing your positive experience with us! We're glad that you had a great stay and that you appreciated our well-appointed property, non-intrusive service, and perfect customer service across various areas of the resort. Your satisfaction is our top priority, and we look forward to welcoming you back to Maya Ubud Resort & Spa for another wonderful stay.With kind regards,MaraResort Manager

10/10 有夠讚

Dustin

喜歡:整潔度、員工素質和住宿環境和硬體
Staff was very welcoming
於 2024 年 2 月住了 4 晚
Mara 於 2024年2月17日回覆
Dear Dustin,Thank you for your recent stay! Delighted to hear that our team made your stay enjoyable. We hope to welcome you back to Maya Ubud Resort & Spa soon for another wonderful experience.With kind regards,MaraResort Manager

10/10 有夠讚

Edith

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Fabulous swimming pool.
於 2024 年 2 月住了 1 晚
Mara 於 2024年2月17日回覆
Dear Edith,Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed our fabulous infinity pool during your stay. Your satisfaction is our top priority, and we hope to welcome you back to Maya Ubud Resort & Spa for another fantastic experience soon.With kind regards,MaraResort Manager

6/10 一般般

Adhiraj

家庭旅遊
喜歡:整潔度、員工素質和設施服務
Property is nice surrounded by jungle however we couldn't sleep properly as we had Gecko lizard in our room and was making too much noise. We couldn't sleep properly because of this noise. Staff caught one later but we were still able to hear on our second day possibly another one and i got advised that gecko is common here as hotel is close to nature. My point is these things should stay out of the room not inside otherwise what's the point of paying that much if you can't even sleep properly.
於 2024 年 1 月住了 2 晚
Mara 於 2024年1月31日回覆
Dear Adhiraj,Thank you for sharing your feedback with us following your recent stay at Maya Ubud Resort & Spa. We sincerely apologize for any inconvenience caused by the presence of geckos in your room, and we understand the impact it had on your sleep quality.Being surrounded by nature, we do encounter occasional wildlife, and while geckos are indeed common in tropical environments, we acknowledge that their presence in the room can be unsettling. We apologize for any discomfort you experienced.Your feedback is valuable to us, and we will take measures to address the issue to ensure a more comfortable stay for our guests in the future. We appreciate your understanding and hope that despite this, you were able to enjoy other aspects of our resort.If your travels bring you back to Ubud Bali, we would be honored to have another opportunity to provide you with a more seamless and enjoyable experience.With kind regards,MaraResort Manager

10/10 有夠讚

Hao

喜歡:整潔度、員工素質和住宿環境和硬體
just a small suggestion for the gym. a bit small.
於 2024 年 1 月住了 2 晚
Mara 於 2024年1月31日回覆
Dear Hao,Thank you for your 5-star rating on Expedia after your recent stay at Maya Ubud Resort & Spa. We appreciate your positive feedback. Regarding the gym size, we've noted your suggestion and will consider it as we strive to enhance our facilities.We hope to welcome you back for another wonderful stay in the future.With kind regards,MaraResort Manager

10/10 有夠讚

Danish

於 2024 年 1 月住了 3 晚
mara 於 2024年1月31日回覆
Dear Danish,Thank you for your 5 out of 5 rating on Expedia!Your satisfaction is our priority, and we look forward to hosting you again in the future at Maya Ubud Resort & Spa.Warm regards,MaraResort Manager