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峇里島烏布峇里飯店的評分

5 out of 5
峇里島烏布峇里飯店

評論

9.2

太棒了

10 分，有夠讚；324 則評論中有 231 則" "
8 分，不錯哦；324 則評論中有 69 則" "
6 分，一般般；324 則評論中有 12 則" "
4 分，不太好；324 則評論中有 10 則" "
2 分，很糟糕；324 則評論中有 2 則" "

9.2/10

整潔度

9.6/10

員工素質

8.6/10

設施服務

9.0/10

住宿環境和硬體

9.4/10

環保程度

評論

10/10 有夠讚

YING

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Alila best pool in the world.
Reflecting pool face long and deep jungle which is unbelievable.organic breakfast is so delicate with butler service made me feel like a princess.they change menu everyday.and during breakfast the staff would talk to me and try to know my need and feelings,very friendly and caring.all these made me came back again after experienced one nightmare with another local five star hotel.room is extremely clean with Morden design.the superior room in the second floor ,deluxe room in the first floor so u can have a balcony and big bath outdoor.and have bamboo and rattan curtain,so during night u can have a bath with natural.monkeys and squirrels and many insects can be found but they never hurt people,they r interesting my son really love them.staffs have high quality here.they r like my family,they remember my name and smile all the time with sincere,not like another local five star hotel staffs only smile money.in alila,they really care my feelings every moments.activities like movie night and afternoon tea and Bali performence made my days and nights sweet.M impressive with their profeesional management system.first day I felt the servant didn't mentioned me when I order food.I told the manager,she took this issue seriously and promise me it would never happen again. the next morning they really improved a lot.I do see they care the guest much and details and try to do better.and staffs help me to took my credit card in the previous hotel far away,very helpful.alila is a home
Hemal Jain 於 2018年3月8日回覆
Dear Ying, Thank you for relaying your experience with us at Alila Ubud with so much of feelings. We are deeply touched by your feedback and me and my team are ecstatic. These are comments which helps us to perform better and better each day. Thank you for Making Our Day. We cant wait to welcome you back soon. Warmest Regards from your Family here at Alila Ubud,

8/10 不錯哦

Bella，TW

喜歡：員工素質
a plain, remote resort
The resort is old with few amenities. There is little space for fun. The shower room is not convenient. For example, there is no space for placing the fresh clothes. The shuttle service to the downtown is limited. The food doesn’t match the price.
於 2018 年 2 月住了 3 晚
Hemal Jain 於 2018年3月8日回覆
Dear Bella, Thank you for your valuable feedback on our facilities and services. I am sorry that you found the price of the food in the restaurant not reasonably priced, we will ensure to re-look into it and see what can be done to make it better. However we did review the prices as of 01st Feb, 2018. Extremely sorry for the inconvenience on the shower experience and the timings of the shuttle, which is provided three times a day. We will look into these options and try and provide more better experience. We hope to get another chance to welcome you back soon. With Warm Regards,

8/10 不錯哦

Yiwei，Taiwan

喜歡：整潔度和員工素質
叫人屏息的絕景,但房間陳設較為平凡
本次我入住的是豪華標準客房，位於一樓，正對著著名的峽谷美景，有一個小露台可供休憩，不過夏天蚊蟲很多，基本上都是關著窗戶的；房間佈置感覺並不新穎，而且也沒有網站上所說的壁爐與電視，而且我的房間兩天熱水一直有問題，無法持續穩定的供應熱水，我甚至無法在房間泡澡，因為放到一半便只剩下冷水。反映後只告訴我因為熱水用完，要等40分鐘，但其實根本還是沒有熱水，隔天給了另一個房間，熱水問題便解決了，所以其實是那間房的問題。 整體而言，房間較為普通，但風景泳池餐點都令人滿意。

10/10 有夠讚

MO

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
設施需注意安全
游泳池的地板剝落需修補

10/10 有夠讚

中國，香港

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
一流體驗，放鬆人生
大自然環境，完全將煩惱放低。

10/10 有夠讚

Tomaso

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
一個很不錯的飯店
如果你是喜歡泡在游泳池，看書或休息放鬆，你可以選擇這家飯店，很好的景觀條件泳池的服務是全飯店最好的。缺點是中國人真的太多了因為講話聲和動作很大常常會干擾到其它人，其它都不錯

6/10 一般般

Robert，newcastle upon tyne

情侶出遊
喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
The resort and staff were excellent, however the rooms are very tired. Our room was so damp we had to ask tor a dehumidifier to try and reduce the dampness. Beautiful location but let down by the quality of the rooms.
於 2024 年 4 月住了 2 晚

10/10 有夠讚

Beatriz

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
We absolutely loved our stay surrounded in the middle of nature with monkeys on the premises. The breakfast was delicious, the staff always eager to help you and we were upgraded without a problem.
於 2024 年 2 月住了 2 晚

8/10 不錯哦

Beatriz

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The hotel is in the middle of a jungle and beautiful nature. We loved our stay , our room was clean and no bugs . If you want to relax, catch up in reading, yoga then you are in the right place. The food was delicious!
於 2024 年 2 月住了 2 晚

8/10 不錯哦

Jamaludin

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚
Alila Ubud 於 2024年1月15日回覆
Dear Jamaludin,Warm greetings from Alila Ubud!Thank you sincerely for choosing Alila Ubud and for taking the time to share your valuable feedback. We appreciate your thoughtful review.We're delighted to hear that your stay with us was enjoyable. At Alila Ubud, we strive to offer a unique and enriching experience for our guests, and it's gratifying to know that you had a positive experience during your visit.Your feedback is instrumental in our continuous efforts to enhance the guest experience. If there are specific aspects you particularly enjoyed or any areas where you feel we can improve, we would love to hear more.We look forward to the opportunity to welcome you back to Alila Ubud for another enriching stay. If there are preferences or requests you'd like us to consider for your next visit, please feel free to share.Warm regards,The Alila Ubud Team

10/10 有夠讚

Sean

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 3 晚
Alila Ubud 於 2024年1月15日回覆
Dear Sean,Greetings from Alila Ubud!We would like to express our heartfelt gratitude for choosing Alila Ubud and for sharing your exceptional experience with us. Your perfect rating is truly appreciated.It's immensely satisfying to hear that your stay with us was outstanding. At Alila Ubud, we are committed to creating a memorable and rejuvenating experience for our guests, and we're thrilled that we succeeded during your visit.Your positive feedback is a source of inspiration for our dedicated team, and it motivates us to maintain the highest standards of service.We can't wait to welcome you back to Alila Ubud for another extraordinary stay. If there were specific highlights from your visit or any preferences you'd like us to consider for your next stay, please feel free to share.Warm regards,The Alila Ubud Team

10/10 有夠讚

Andrew

於 2023 年 12 月住了 2 晚
Alila Ubud 於 2024年1月15日回覆
Dear Andrew,Warm greetings from Alila Ubud!Thank you sincerely for choosing Alila Ubud and for sharing your wonderful experience with us. Your perfect rating is truly uplifting.We're delighted to hear that your stay was exceptional. At Alila Ubud, we strive to provide a unique blend of tranquility and luxury, and it's heartening to know that we achieved this during your visit.Your positive feedback is a testament to the dedication of our team, and we are grateful for the opportunity to have contributed to your memorable experience.We look forward to the pleasure of welcoming you back to Alila Ubud for another extraordinary stay. If there are specific moments or features from your visit that stood out, or any preferences you'd like us to consider for your next stay, please do share.Warm regards,The Alila Ubud Team

10/10 有夠讚

Kerryn

喜歡：整潔度、員工素質和住宿環境和硬體
Stunning and Tranquil, wonderful Staff and management. Thank you we will return
於 2023 年 10 月住了 1 晚

10/10 有夠讚

Jennifer

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Beautiful high end hotel
This is a beautiful hotel - you’re in the middle of nature and stunning views all around. The infinity pool is really relaxing - definitely take a dip. The restaurant has amazing food - I didn’t try the western cuisine but the Asian cuisine is delicious. I also appreciated that they had free shuttles into town 3 times a day.
於 2023 年 8 月住了 3 晚

10/10 有夠讚

Michele

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Un’oasi di pace e raffinatezza. Il lusso e lo stile nella loro forma più semplice e cordiale. La struttura è bellissima, nella foresta a nord di Ubud alla confluenza di due fiumi. L’infinity pool da cartolina. Personale estremamente cortese e professionale. Cibo eccellente (in particolare al ristorante Plantation) a prezzi molto contenuti. La treetop Villa è molto ampia, comoda, con un bel design e splendida vista sulla giungla dalla terrazza. Ulteriore nota di merito: l’hotel è molto attento alla sostenibilità ambientale e supporta alcune comunità locali.
於 2023 年 8 月住了 4 晚

10/10 有夠讚

You Xin

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Staff were AMAZING. they were so friendly, polite and extremely helpful. Will absolutely recommend this gem to anyone who wishes to visit Ubud. Room is very comfortable (we stayed at the TreeTop Villa) and well furnished. Love the nature vibes it encompasses.
於 2023 年 7 月住了 3 晚

8/10 不錯哦

Amanda

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 7 月住了 3 晚

8/10 不錯哦

MITSUNOBU

於 2023 年 6 月住了 1 晚

4/10 不太好

Ellie

喜歡：員工素質
不喜歡：整潔度、住宿環境和硬體和客房舒適度
Great location, poorly maintained and overpriced
The hotel is in a great location, surrounded by rice terraces and forest. Away from the main centre of Ubud, so lovely and quiet. I stayed in a room with a balcony - number 508. This hotel was significantly more expensive than everywhere else i stayed during my 3 week trip to Bali. Staff were great and food was also good. I enjoyed the complimentary yoga session. However everything here; the spa, transfers, food, drink was between 30% and 50% more expensive than other hotels, and the quality was not as high as my experience elsewhere. This is supposed to be a 5 star hotel, but my room was really shabby. There were damp patches at the bottom of all the walls and large brown stains all over the mosquito nets. The coffee machine didn't work because the 'pods' were cheap non-branded versions and didn't fit. I was unable to charge any of my electronics as the plug sockets in the room were badly positioned in relation to the (fixed) furniture, so i was forced to continually take them to the reception to charge. There were only two small bottles of water in the room - particularly poor when you can't drink the tap water. I loved my stay at the Udaya - closer to Ubud, lovely rooms, pool and spa - and far better value for money!
於 2023 年 5 月住了 2 晚
Alila Ubud 於 2023年7月17日回覆
Dear Ellie,Thank you for sharing your feedback and for choosing our hotel as part of your holiday in Bali. We appreciate your positive comments about our location, the tranquility, and the service provided by our staff. It's great to hear that you enjoyed the complimentary yoga session and found our food to be good.We understand that you saw our pricing for spa treatments, transfers, food, and drinks to be higher compared to other hotels you stayed at during your trip. The price is an important consideration for our guests, and we constantly review our rates to ensure they are fair and competitive within the market. We appreciate your feedback and will take it into consideration for future evaluations.Regarding the condition of your room, we apologize for any inconvenience that happened in your villa, we have shared your comments with our team to rectify these issues promptly.We appreciate your feedback in the area and understand that you found it to be better value for money. While we strive to deliver a five-star experience, we acknowledge that there are some areas where we can improve. Your feedback is valuable to us as it helps us identify areas for enhancement and provide a better experience for our guests.We appreciate your feedback and thank you for bringing these matters to our attention. We hope that you will give us another opportunity to meet & exceed your expectations should your travels bring you back to Ubud. Please do not hesitate to reach out to us directly if you have any further concerns or if there is anything we can do to regain your trust.Warm regards,Alila Ubud

8/10 不錯哦

Valentyn

於 2023 年 4 月住了 2 晚

10/10 有夠讚

Hin-Yan

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 4 月住了 4 晚

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Tabiyat icinde guzel bir tatil
Super hizmet; tabiyat icinde muhtesem lokasyon. Cok guzel havuz ve SPA. Tesis biraz eski ama iyi bakimli. Daha cok aktivite olabilirdi. Cok iyi fiyat/performans.
於 2023 年 4 月住了 2 晚
Alila Ubud 於 2023年7月17日回覆
Dear valued guest,Thank you for your feedback. We appreciate your kind words about our excellent service and the magnificent location surrounded by nature. We are delighted to hear that you enjoyed our beautiful pool and spa facilities. Although you mentioned that the property is a bit old, we are pleased that it is well-maintained.We have noted your suggestion regarding the availability of more activities, and we will work on expanding our offerings to provide a wider range of options for our guests.Lastly, we are glad to hear that you found our property to offer great value for money. Your satisfaction is important to us, and we appreciate your recognition of our efforts.We would be delighted to welcome you back in the future and provide you with an even better experience.Warm regards,Alila Ubud

8/10 不錯哦

Jenni

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Alila Ubud - a quiet resort with activities.
We were delighted to be upgraded to a villa. On our first day, a group of monkeys visited our balcony. It was a huge Villa, with an open air bath tub and a separate room for shower n toilet. The Villa was spacious and cool. We enjoyed our stay at the villa.
於 2023 年 4 月住了 3 晚
Alila Ubud 於 2023年7月17日回覆
Dear Jenni,Thank you for your wonderful feedback. We are thrilled to hear that you were delighted with the villa upgrade and enjoyed the spacious and cool atmosphere it provided. It's always a pleasure to create memorable experiences for our guests.We take pride in our unique location, nestled in the middle of the forest. Our aim is to provide a harmonious coexistence with the local environment and its inhabitants. The visit from the group of monkeys on your balcony further highlights the natural beauty and wildlife that surrounds us.Once again, thank you for your kind words and for choosing to stay with us. We hope to welcome you back in the future for another enjoyable stay in the heart of nature.Warm regards,Alila Ubud

10/10 有夠讚

Helen Ka Lam

於 2023 年 3 月住了 3 晚

10/10 有夠讚

Juan

於 2023 年 3 月住了 3 晚

10/10 有夠讚

Michael Sidney

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Alicia Ubud is a jewel in the jungle with complimentary shuttles 3 times a day into downtown Ubud. Perfect for the traveler wanting an escape in a serene and tropical high end resort. The infinity pool is the best in Bali and the property sits majestically in the middle of the jungle with surrounding rice fields and beautiful vistas. The staff know you by name and the service is attentive and always served with the traditional Bali smile and grace.
於 2023 年 2 月住了 10 晚
Alila Ubud 於 2023年7月17日回覆
Dear Michael Sidney,Thank you for your kind words and for choosing to stay with us at Alila Ubud. We are thrilled to hear that you found our resort to be a jewel in the jungle, offering a serene and tropical escape. And we are happy that you were enjoyed our Shuttle Service to Ubud Centre which part of our standard service to all of our guest. Thank you for highlighting the breathtaking views of the surrounding rainforest and rice fields from our property. Our team takes great pride in providing personalized service, and it's wonderful to hear that they made you feel welcomed and attended to.Eventually, we look forward to welcoming you back to our serene resort in the future, where you can continue to enjoy our beautiful vistas and the warm hospitality of our staff.Warm regards, Alila Ubud

10/10 有夠讚

JISUN

家庭旅遊
喜歡：整潔度、員工素質和設施服務
The staff were well-traind and perfectly too much kind to us. Big appluase for them.
於 2023 年 2 月住了 3 晚
Alila Ubud 於 2023年7月17日回覆
Dear Jisun,Thank you for your kind review. We greatly appreciate your recognition of our well-trained and exceptionally kind staff. They take great pride in providing top-notch service and creating memorable experiences for our guests.Your applause means a lot to us, and we will be sure to share your appreciation with our team. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future for another outstanding stay.Warm regards,Alila Ubud

10/10 有夠讚

Rachel

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 2 月住了 1 晚

8/10 不錯哦

Junkai

團體旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Location and style is great. Food is tasty. Bathtub is fantastic. The only drawback is the TV in guest rooms are a bit too small. Also given the climate would be great if dehumidifier can be equipped in each room.

10/10 有夠讚

Shun

6/10 一般般

真實旅客

家庭旅遊
喜歡：整潔度
不喜歡：住宿環境和硬體和客房舒適度
Our deluxe room was overall very damp, including duvets etc. we put on the dehumidifier for a whole week but hardly anything dried. The usual amenities were missing from the bathroom, like toothbrushes, shower caps. The restaurant and Cabana Bar were good. English yea was generally very weak.
於 2022 年 11 月住了 6 晚
Adil Ekantara 於 2022年11月24日回覆
Dear Mrs. Naoko,Greetings from the green valley of Alila Ubud!Thank you very much for spending the time to complete the Expedia online survey as well as returning to Alila Ubud recently.First and foremost, please allow me to introduce myself, my name is Adil and I am the Host Manager who is looking after the guest experience at the resort. It is regret to know that your recent stay was not as what you are expecting, especially with the humidity in the room and the amenities.I would like to sincerely apologize for all the inconveniences, even though we had set up dehumidifier in the room, however it was apparently not reducing the humidity. Indeed, during the period of your stay, the rainfall was more compared to the other weeks in the area. This caused failure in our humidifier system. In regards to the tooth brush in our Superior and Deluxe rooms is available upon request and we have taken a note for this in your profile for future reference.Mrs. Naoko, I understand that I could not turn back the time to re-do the experience with us. However, as a good gesture of apology, for your future visit, please allow me personally to arrange an upgrade for you to our Terrace Tree View One Bedroom Villa with complimentary one time 90 minutes massage. I hope I could regain your confidence towards the resort again and please let me know, so that I could make all the necessary arrangements.Once again, thank you very much the opportunity given to me and your support towards Alila Ubud. I remain at your disposal for any further assistance that you may require.Sincerely,Adil EkantaraHost Manager

10/10 有夠讚

Surender

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very nice property. Service was very good. Met our needs.
於 2022 年 7 月住了 3 晚

10/10 有夠讚

caroline

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Luxe, calme et volupté ! Aucune ostentation, tout est beau, sans sophistication. Eco-responsable, personnel charmant. Parfait !
於 2022 年 8 月住了 4 晚

10/10 有夠讚

valentina

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Albergo bellissimo in mezzo alla giungla. Scimmie comprese nel prezzo. Molto bello davvero
於 2022 年 8 月住了 4 晚

10/10 有夠讚

Symone

家庭旅遊
喜歡：員工素質、設施服務和住宿環境和硬體
Very peaceful and the staff was so friendly
於 2022 年 7 月住了 6 晚

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
現実逃避に最適！
ジャングルの中で、完全に日常を忘れてリラックスできる場所でした。 朝食なしのプランにしていましたが、周りに買い物できる場所などがなく、他に食べる場所もなかったので、別で頼むと高いのが残念だった。 次回行くことがあれば、朝食付きを選びたいと思う。
於 2022 年 7 月住了 2 晚

8/10 不錯哦

Shashaank

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great hotel for a couple of days of calm
A great hotel for a few days of quiet and peace. A beautiful property to just relax and spend time by the pool. The staff is very friendly and helpful. Food (although limited options) was good. The hotel is just a little off the main areas in Ubud.
於 2022 年 6 月住了 3 晚

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Alila Ubud - top experience with minor errors
The staff were all very friendly, just perhaps slightly forgetful at times e.g. bedroom - replacing water bottles, missing hand towels; dining - missing cutlery, and bringing hot coffee instead of iced coffee. Nothing major, and we suppose it’s understandable given they have endured pandemic for 2 years without tourists. The food was delicious (we kept saying sedap sedap!) The spa, is incredible. Genuinely fantastic experience that we truly recommend. The Rice Field walk and local village visit are also very enjoyable.
於 2022 年 5 月住了 1 晚

10/10 有夠讚

Myra

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 1 月住了 1 晚
Martin 於 2022年1月24日回覆
Dear Myra, Thank you very much for the 10 out of 10 review. We sincerely thank you for the feedback. The team and I would very much love to welcome you back, may for your next trip to Ubud. Sincerely, Martin, Operations Manager

8/10 不錯哦

Soeyantho

家庭旅遊
喜歡：員工素質
於 2021 年 12 月住了 2 晚
Martin 於 2022年1月24日回覆
Dear Soeyantho, Greetings from the Ayung Valley, Ubud. We wanted to sincerely thank you for the feedback you have given to us and for the 8 out of 10 rating. The team and I would very much love to welcome you back, may for your next trip to Ubud. Once again, thank you for staying with us at the Alila. Sincerely, Martin, Operations Manager

10/10 有夠讚

Joseph

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We stayed for two nights celebrate my wifes birthday. From the booking, to the checkout everything was flawless. The entire team exceeded five star expectations. Special thanks to the professionalism with front desk team and especially Yuni who arranged a beautiful private birthday suprise dinner in the jungle. Chef Wayan whos food was flawless and packed with flavour as well as the FOH service team who delivered attentive friendly service at all meal periods! My wife is so happy, i’m not sure how I will be able to up her birthday experience next year! Thank you Alila!!
於 2021 年 9 月住了 2 晚

10/10 有夠讚

Nathalie

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Amazing experience
Sandman was extremely nice and helped with whatever we needed. The staff at the restaurant was very kind and very attentive to our needs.
於 2020 年 2 月住了 4 晚
JP Alfonso - General Manager 於 2020年3月23日回覆
Dear Nathalie, Thank you for your wonderful comments. We're very happy to see that yo had a wonderful stay with us. We hope to see you again soon! Best regards, JP Alfonso

10/10 有夠讚

真實旅客

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Magical experience, incredible Balinese hospitality and what a beautiful setting!! 10/10 would definitely come back and recommend to anyone. Also the breakfast is awesome!!!
於 2020 年 1 月住了 3 晚
JP Alfonso - General Manager 於 2020年1月30日回覆
Thank you for much for your review, and your recommending us. I'm thirlled to see that you had a magical experience with us, and got to experience the genuine Balinese hospitality of our team. We hope you visit us again soon! Best regards, JP Alfonso

10/10 有夠讚

Per

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Close to heaven and nature
Amazing stay in wonderful Ubub, so relaxing and the SPA was so good!
於 2020 年 1 月住了 3 晚
JP Alfonso - General Manager 於 2020年1月30日回覆
Dear Per, Thank you for your rating and wonderful comments. We're glad that you had amazing stay with us. We hope you visit us again soon! Best regards, JP Alfonso

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質和住宿環境和硬體
於 2019 年 12 月住了 4 晚
JP Alfonso - General Manager 於 2020年1月20日回覆
Thank you so much for your rating. We're glad you enjoyed your stay. We hope to see you again in the future! Best regards, JP Alfonso

4/10 不太好

JA，Singapore

情侶出遊
喜歡：整潔度和住宿環境和硬體
不喜歡：員工素質
Beautiful setting. Disappointing service. Expect to request everything (Water at meals, coffee, tea, housekeeping, toothbrushes, etc.) multiple times.
於 2019 年 12 月住了 2 晚
JP Alfonso - General Manager 於 2020年1月6日回覆
Dear JA, Thank you for your rating and comments. I'm sorry to see that you had to request multiple times for things you needed. This is certainly not how we do things. Rest assured we'll encourage the team to improve this aspect. Thank you for coming to stay with us. Best regards, JP Alfonso

10/10 有夠讚

真實旅客

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
部屋の照明がつかず、早急な修理が出来なく少し暗い中で過ごしましたが、ウブドという場所では夜は当たり前に暗くて良いのかなと思いました。
於 2019 年 12 月住了 2 晚
JP Alfonso - General Manager 於 2020年2月3日回覆
レビューと評価をありがとうございます。私たちはあなたがあなたの滞在を楽しんでいるのを見てうれしいです。 お部屋に必要な修理をおIび申し上げます。 またお会いしましょう。

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 12 月住了 2 晚
JP Alfonso - General Manager 於 2020年1月6日回覆
Thank you for your rating. We're glad that you had a wonderful time with us. Hope to see you again soon! Best regards, JP Alfonso

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Fantastisk
Vi havde den mest fantastiske oplevelse på Alila. Skønt område, lækker morgenmad og højt service-niveau. Klart anbefalelsesværdigt.
於 2019 年 12 月住了 2 晚
JP Alfonso - General Manager 於 2020年1月9日回覆
Tak så meget for dine vidunderlige kommentarer. Jeg er glad for, at du havde et fremragende ophold hos os. Vi håber at se dig snart igen! Med venlig hilsen, JP Alfonso