Great location (away from city center, connected to a mall, and close to all services). Very spacious and airy rooms with lots of light from the huge windows. Properly equipped bathroom and facilities, despite being old and tired.
Asked about my upgrade, receptionist said “you will get what you have booked, nothing more”. I am eligible for a double upgrade based on availability. The hotel was almost empty, rooms of all types available to be booked. Very strange reaction and treatment.
The hotel suffers from very poor quality of house keeping. Besides changing towels, the bathrooms are hardly cleaned or touches. Occasional hairs and leftovers could be fine after the daily cleaning. Not up to expected normal standards at all.
Team at reception were friendly in general, and Elaina stood out as very helpful.
Still good value as the prices were low, given its out-of-CityCentre location and no events in the nearby exhibition center.
I would come back only if I am on business, or if the prices is half or more than other good hotels.