室內游泳池和季節性室外游泳池

荃灣西如心酒店的評分

4.5 out of 5
荃灣西如心酒店
楊屋道 8 號, 荃灣

評論

7.6

不錯哦

10 分,有夠讚;1385 則評論中有 395 則" "
8 分,不錯哦;1385 則評論中有 568 則" "
6 分,一般般;1385 則評論中有 228 則" "
4 分,不太好;1385 則評論中有 116 則" "
2 分,很糟糕;1385 則評論中有 78 則" "

7.8/10

整潔度

8.0/10

員工素質

7.6/10

設施服務

7.6/10

住宿環境和硬體

7.8/10

環保程度

評論

6/10 一般般

Jennifer

家庭旅遊
喜歡:整潔度和住宿環境和硬體
They are very careful in giving customers towels, bottle water. ..you must ask everyday. Totally different from last visit. In 2020, I stayed for over 5 days. The in charge lady came to each room to listen to requests. And gave out lots of bottle water. :)
於 2024 年 3 月住了 4 晚
Director of Front Office - Marco AuYeung 於 2024年3月20日回覆
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

6/10 一般般

CHIN-PIAO

於 2023 年 12 月住了 5 晚
Assistant Director of Front Office - Marco AuYeung 於 2024年1月3日回覆
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

8/10 不錯哦

michael HIN MING

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 2 晚
Assistant Director of Front Office - Marco AuYeung 於 2023年12月13日回覆
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

10/10 有夠讚

Ling,New York

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 10 月住了 6 晚
Assistant Director of Front Office - Marco AuYeung 於 2023年12月13日回覆
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

8/10 不錯哦

Yin Fong

於 2023 年 11 月住了 7 晚
Assistant Director of Front Office - Marco AuYeung 於 2023年12月24日回覆
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

10/10 有夠讚

Iki

於 2023 年 9 月住了 13 晚
Assistant Director of Front Office - Marco AuYeung 於 2023年9月30日回覆
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

8/10 不錯哦

ting ho

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 8 月住了 1 晚
Assistant Director of Front Office - Marco AuYeung 於 2023年9月2日回覆
Dear Valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

10/10 有夠讚

Yee Kwan

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
主動幫助升級,好貼心
於 2023 年 8 月住了 1 晚
Assistant Director of Front Office - Marco AuYeung 於 2023年9月1日回覆
Dear Valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

6/10 一般般

真實旅客

家庭旅遊
喜歡:員工素質
不喜歡:整潔度
於 2023 年 8 月住了 2 晚
Assistant Director of Front Office - Marco AuYeung 於 2023年8月21日回覆
Dear Guest, Thank you very much for choosing to stay at Nina Hotel Tsuen Wan West and for giving us your valuable comments. We are sorry for not giving you a perfect stay experience. If you encounter any problems during your next stay, please feel free to contact the customer service manager on duty. We sincerely look forward to your next visit.

4/10 不太好

Kit Ming

喜歡:員工素質
浴缸漏水
於 2023 年 8 月住了 2 晚
Assistant Director of Front Office - Marco AuYeung 於 2023年8月20日回覆
Dear Guest, Thank you very much for choosing to stay at Nina Hotel Tsuen Wan West and for giving us your valuable comments. We are sorry for not giving you a perfect stay experience. If you encounter any problems during your next stay, please feel free to contact the customer service manager on duty. We sincerely look forward to your next visit.

6/10 一般般

Kit Ming

喜歡:員工素質
於 2023 年 7 月住了 27 晚
Assistant Director of Front Office - Marco AuYeung 於 2023年8月20日回覆
Dear Valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

4/10 不太好

Sau Fong

家庭旅遊
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Toilet is too dirty, shower room is too small. The water tap is not function well, water splash everywhere.
於 2023 年 8 月住了 10 晚
Assistant Director of Front Office - Marco AuYeung 於 2023年8月20日回覆
Dear Guest, Thank you very much for choosing to stay at Nina Hotel Tsuen Wan West and for giving us your valuable comments. We are sorry for not giving you a perfect stay experience. If you encounter any problems during your next stay, please feel free to contact the customer service manager on duty. We sincerely look forward to your next visit.

10/10 有夠讚

Chi-Hsien

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 7 月住了 1 晚
Assistant Director of Front Office - Marco AuYeung 於 2023年8月13日回覆
Dear Valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

4/10 不太好

LAI FONG YVONNE

親子旅遊
不喜歡:住宿環境和硬體
房間大舊….
於 2023 年 7 月住了 13 晚
Assistant Director Of Front Office - Marco AuYeung 於 2023年7月23日回覆
親愛的客人﹕ 非常感謝您選擇入住荃灣西如心酒店和給予我們寶貴的意見。對於沒有帶給您倆完美的入住體驗,我們深感抱歉。 若下次入住時遇到任何問題,歡迎隨時跟當值客戶服務經理聯絡。期望您下次入住時可以直接到我們的酒店網站預訂房間,享用更多住宿優惠。 我們竭誠期待您下次蒞臨,祝您生活愉快! 此致 荃灣西如心酒店

10/10 有夠讚

Ting Ting

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 7 月住了 2 晚
Assistant Director of Front Office - Marco AuYeung 於 2023年7月13日回覆
Dear Valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

8/10 不錯哦

HOI YI

喜歡:員工素質和客房舒適度
於 2023 年 6 月住了 1 晚
Assistant Director of Front Office - Marco AuYeung 於 2023年7月13日回覆
Dear Valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

8/10 不錯哦

Shui ling

商務旅客, 家庭旅遊
不錯,交通方便
於 2023 年 7 月住了 6 晚
Assistant Director of Front Office - Marco AuYeung 於 2023年7月13日回覆
Dear Valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

10/10 有夠讚

FAN

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 6 月住了 1 晚
Assistant Director of Front Office - Marco AuYeung 於 2023年7月13日回覆
Dear Valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

10/10 有夠讚

Mark

於 2023 年 6 月住了 1 晚
Assistant Director Of Front Office - Marco AuYeung 於 2023年7月31日回覆
Dear Valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

10/10 有夠讚

Ting Fung

於 2023 年 6 月住了 1 晚
Assistant Director of Front Office - Marco AuYeung 於 2023年7月13日回覆
Dear Valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

6/10 一般般

pui shan

於 2023 年 6 月住了 1 晚
Assistant Director of Front Office - Marco AuYeung 於 2023年7月13日回覆
Dear Valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your feedback to us. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

10/10 有夠讚

Zhanwen

於 2023 年 6 月住了 1 晚
Assistant Director of Front Office - Marco AuYeung 於 2023年7月13日回覆
Dear Valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

10/10 有夠讚

WAI I

於 2023 年 6 月住了 1 晚
Assistant Director of Front Office - Marco AuYeung 於 2023年7月13日回覆
Dear Valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

4/10 不太好

Ming Kong

家庭旅遊
不喜歡:員工素質
於 2023 年 6 月住了 4 晚
Assistant Director of Front Office - Marco AuYeung 於 2023年7月13日回覆
Dear Valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your feedback to us. We hope that you had enjoyed the stay. Thank you very much in advance for your time, your score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

10/10 有夠讚

Ying Ying

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 6 月住了 1 晚
Assistant Director of Front Office - Marco AuYeung 於 2023年6月29日回覆
Dear Valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

8/10 不錯哦

Pui Yi

喜歡:整潔度、員工素質和住宿環境和硬體
房間景觀美麗
於 2023 年 6 月住了 2 晚
Assistant Director of Front Office - Marco AuYeung 於 2023年6月29日回覆
Dear Valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

8/10 不錯哦

Rundi

於 2023 年 6 月住了 1 晚
Assistant Director Of Front Office - Marco AuYeung 於 2023年7月17日回覆
Dear Valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

8/10 不錯哦

Wai Ha Candy

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 6 月住了 4 晚
Assistant Director of Front Office - Marco AuYeung 於 2023年6月29日回覆
Dear Valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.hank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

10/10 有夠讚

Ip

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 6 月住了 1 晚
Assistant Director of Front Office - Marco AuYeung 於 2023年6月27日回覆
Dear Valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

10/10 有夠讚

Marco YN

喜歡:整潔度、員工素質和住宿環境和硬體
Big room, good view, good service
於 2023 年 6 月住了 1 晚
Assistant Director of Front Office - Marco AuYeung 於 2023年6月26日回覆
Dear Valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

8/10 不錯哦

Siu Ching

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 6 月住了 1 晚
Assistant Director of Front Office - Marco AuYeung 於 2023年6月23日回覆
Dear Valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

6/10 一般般

Kei Chun Wilson

於 2023 年 6 月住了 1 晚
Assistant Director of Front Office - Marco AuYeung 於 2023年6月23日回覆
Dear Valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your feedback to us and hope that we can meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

8/10 不錯哦

ZHENFU

於 2023 年 6 月住了 1 晚
Assistant Director of Front Office - Marco AuYeung 於 2023年6月22日回覆
Dear Valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

10/10 有夠讚

KaYing

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
十分舒適
於 2023 年 6 月住了 1 晚
Assistant Director of Front Office - Marco AuYeung 於 2023年6月19日回覆
Dear Valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

2/10 很糟糕

CHUN YIN

團體旅遊
不喜歡:整潔度和住宿環境和硬體
房的地板不穿酒店拖鞋走。。。腳全黑 房間突然斷電整個傻眼。。 再開已經開不了燈。。 好在有朋友在隔壁房。。。 對的,我當晚沒反映是我的問題啦。。 但真的嚇到傻眼只想快點離開房間。。 給錢了,但沒辦法住的房間。。 今早再去試房間門是顯示綠燈,但門已經開不了 未試過有這種體驗
Assistant Director of Front Office - Marco AuYeung 於 2023年7月17日回覆
親愛的客人﹕ 非常感謝您選擇入住荃灣西如心酒店和給予我們寶貴的意見。對於沒有帶給您倆完美的入住體驗,我們深感抱歉。 若下次入住時遇到任何問題,歡迎隨時跟當值客戶服務經理聯絡。期望您下次入住時可以直接到我們的酒店網站預訂房間,享用更多住宿優惠。 我們竭誠期待您下次蒞臨,祝您生活愉快! 此致 荃灣西如心酒店

6/10 一般般

Kwong Ming Kenneth

於 2023 年 6 月住了 1 晚
Assistant Director Of Front Office - Marco AuYeung 於 2023年7月14日回覆
Dear Valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your feedback to us. We are grateful if you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

10/10 有夠讚

Khong Poh

商務旅客
喜歡:整潔度、員工素質和客房舒適度
於 2023 年 5 月住了 16 晚
Assistant Director of Front Office - Marco AuYeung 於 2023年6月17日回覆
Dear Valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

8/10 不錯哦

CHI KWONG

喜歡:整潔度和住宿環境和硬體
幾好
於 2023 年 6 月住了 1 晚
Assistant Director of Front Office - Marco AuYeung 於 2023年6月15日回覆
Dear Valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

4/10 不太好

真實旅客

商務旅客
不喜歡:員工素質和住宿環境和硬體
Poor staff and disappointing rooms.
My recent stay at Nina Hotel was disappointing. The view was stunning but the staff behind the reception area were playing around like a bunch of high school kids, which made me feel like they weren't taking their job seriously at such a hotel. In addition, the room was in need of deep cleaning and maintenance. The bathroom windows were dirty and the fridge does not work (even plugged in). Overall, the experience was mediocre at best, and I wouldn't recommend this hotel to anyone looking for a comfortable and enjoyable stay.
於 2023 年 5 月住了 3 晚
Assistant Director Of Front Office - Marco AuYeung 於 2023年7月23日回覆
Dear Guest: Thank you very much for choosing to stay at Nina Hotel Tsuen Wan West and for giving us your valuable comments. We are sorry for not giving you a perfect stay experience. If you encounter any problems during your next stay, please feel free to contact the customer service manager on duty. We sincerely look forward to your next visit

2/10 很糟糕

ON TING

情侶出遊
不喜歡:整潔度、員工素質和住宿環境和硬體
員工沒禮貌 態度差
於 2023 年 6 月住了 1 晚
Assistant Director Of Front Office - Marco AuYeung 於 2023年7月17日回覆
親愛的客人﹕ 非常感謝您選擇入住荃灣西如心酒店和給予我們寶貴的意見。對於沒有帶給您倆完美的入住體驗,我們深感抱歉。 若下次入住時遇到任何問題,歡迎隨時跟當值客戶服務經理聯絡。期望您下次入住時可以直接到我們的酒店網站預訂房間,享用更多住宿優惠。 我們竭誠期待您下次蒞臨,祝您生活愉快! 此致 荃灣西如心酒店

6/10 一般般

hung

於 2023 年 5 月住了 6 晚
Assistant Director Of Front Office - Marco AuYeung 於 2023年7月14日回覆
Dear Valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your feedback to us as glad that we meet your expectations. We are grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

6/10 一般般

SZE WAI

於 2023 年 6 月住了 1 晚
Assistant Director Of Front Office - Marco AuYeung 於 2023年7月14日回覆
Dear Valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your feedback to us as glad that we meet your expectations. We are grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

6/10 一般般

Lau Ka Hing

於 2023 年 6 月住了 2 晚
Assistant Director Of Front Office - Marco AuYeung 於 2023年7月14日回覆
Dear Valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

8/10 不錯哦

Kwok Wai

喜歡:員工素質、住宿環境和硬體和客房舒適度
工作人員扺讃!
服務態度很好。反應速度也很快。
於 2023 年 5 月住了 4 晚
Assistant Director of Front Office - Marco AuYeung 於 2023年6月13日回覆
Dear Valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we exceeded your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

10/10 有夠讚

真實旅客

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 6 月住了 1 晚
Assistant Director of Front Office - Marco AuYeung 於 2023年6月5日回覆
Dear Valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we exceeded your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

10/10 有夠讚

CHUN YIP

於 2023 年 6 月住了 1 晚
Assistant Director of Front Office - Marco AuYeung 於 2023年6月5日回覆
Dear Valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we exceeded your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

8/10 不錯哦

Ngo Lap Leonard

於 2023 年 5 月住了 4 晚
Assistant director of Front Office - Marco AuYeung 於 2023年6月3日回覆
Dear Valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank your very much for your encouraging feedback to us as glad that we exceeded your expectations. We are very grateful that you had enjoyed the stay.Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

6/10 一般般

真實旅客

家庭旅遊
喜歡:整潔度和員工素質
不喜歡:住宿環境和硬體和客房舒適度
這個房不好 浴缸漏水 廁所太細 頂腳 隔音太差
於 2023 年 5 月住了 2 晚
Assistant director of Front Office - Marco AuYeung 於 2023年6月3日回覆
Dear Valued guest,Warmest Greetings from Nina Hotel Tsuen Wan West! Firstly, please accept our most sincere apologies again on the unpleasant experience brought to you due to the unfavourable condition of our rooms. We have a full review with our Housekeeping team on improvement and fully agreed that there are rooms for improvement and will embark on taking a series of steps that will help resolve this issue. Please be assured that this was not our usual standard at Nina Hotel Tsuen Wan West and I am taking it up personally to lead the team in enhancing the standard of room condition. Once again, we extend our heartfelt apologies for not achieving our goal of providing you with a comfortable stay, but we appreciate you staying with us on this visit, and we sincerely hope that you will give us another chance to restore your faith in our hotel and hospitality.Best regards,

10/10 有夠讚

Chun Hung

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 5 月住了 3 晚
Assistant director of Front Office - Marco AuYeung 於 2023年6月3日回覆
Dear Valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we exceeded your expectations. We are very grateful that you had enjoyed the stay.Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

6/10 一般般

pui shan

喜歡:整潔度、員工素質和客房舒適度
於 2023 年 5 月住了 1 晚
Assistant Director Of Front Office - Marco AuYeung 於 2023年7月14日回覆
Dear Valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your feedback to us as glad that we meet your expectations. We are grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.