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Reviews of Citadines Wilson Toulouse

Citadines Wilson Toulouse
8 Boulevard De Strasbourg, Toulouse, Haute-Garonne

Reviews

8.4

Very Good

Rating 10 - Excellent. 186 out of 473 reviews" "
Rating 8 - Good. 200 out of 473 reviews" "
Rating 6 - Okay. 56 out of 473 reviews" "
Rating 4 - Poor. 24 out of 473 reviews" "
Rating 2 - Terrible. 7 out of 473 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.8/10

Amenities

8.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

Aramis

Disliked: Cleanliness, amenities, property conditions & facilities
Dirty and there was no check-in staff for when I arrived
Stayed 1 night in Mar 2024
Response from Citadines Team on 2024/3/11
Dear Aramis,We are very sorry to read that you were not satisfied of your stay. Even, there was only a security guard whan you arrived, he has trained to propose a new room if the guest is not satisfied. We hope to have the pleasure to welcome you again and show you our best.Kind regards,

10/10 Excellent

Mohamed

Business traveler
Liked: Cleanliness, room comfort
Excellent location and good space
Was great
Stayed 2 nights in Dec 2023
Response from The Front desk team on 2023/12/22
Dear Mohamed, Thank you so much for your positive feedback.We hope to have the pleasure to welcome you again in the nearest future.Kind regards,

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, room comfort
Location of the hotel is fantastic. Breakfast was simple but good enough to fill up on in the mornings. The staff are friendly and helpful
Stayed 3 nights in Oct 2023
Response from Citadines Team on 2023/11/13
Hello,Thank you for sharing your positive feedback.Your compliments will be shared with the entire team !Kind regards,

8/10 Good

Kelvin

Liked: Cleanliness, room comfort
Great value accommodation
Value for money, great location with good security, this property gives you a more spacious stay than the usual hotel. It is an older property but the little things are done right, it is very clean, suitably appointed and the breakfast is definitely beyond just continental.
Stayed 2 nights in Oct 2023
Response from The Front desk team on 2023/10/23
Dear Kelvin,Thank you very much for sharing your positive feedback. We are glad to read that you enjoyed you stay with us.Kind regards,

6/10 Okay

George

Stayed 1 night in Oct 2023
Response from Abderrahhman on 2023/10/18
hello!thank you for your positive response.Thank you for your kindness and your stay in our residence. we hope to see you again soonWarm regards

10/10 Excellent

Jeffrey

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This hotel had a kit here that allowed us to easily make coffee (even though it was available in the lobby). The front desk help us get a cab on the morning we left and we’re very freindly.
Stayed 3 nights in Oct 2023
Response from Citadines Wilson Toulouse Team on 2023/10/13
Dear Jefffrey,We are glad to read that you enjoyed your stay with us.We hope to have the pleasure to welcome you again in the nearest future.Kind regards,

4/10 Poor

Lisa

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
This property is very dated, worn out and dingy. We booked a non-smoking room but the room stank of cigarette smoke. The main room door didn’t lock properly unless you pulled it closed, making it easy to accidentally leave unlocked, and the internal doors were all awkward to close as well. The design of the apartment was weird, having to walk through the kitchen and bedroom to get from the toilet to the bathroom. On the plus side, it’s right in the middle of everything in Toulouse and the bed was clean and comfortable enough (although I don’t think the floor had been vacuumed/mopped for a while).
Stayed 2 nights in Oct 2023
Response from The Front desk team on 2023/10/11
Dear Lisa,Thank you for sharing your feedback. Your comments help us to improve our product and services.Kind regards,

10/10 Excellent

ANNE

Liked: Cleanliness, room comfort
Stayed 7 nights in Sep 2023
Response from Citadines Wilson Toulouse Team on 2023/10/5
Dear Anne,We are glad to read that you appreciated your stay with us. We hope to have the pleasure to welcome you again in the nearest future.Kind regards,

8/10 Good

Boris

Liked: Cleanliness, room comfort
Good personnel compensates all hardships
The general impression is very positive, especially about the staff at the reception - they were excellent
Stayed 2 nights in Aug 2023
Response from Citadines Wilson Toulouse Team on 2023/9/1
Dear Boris,Thank you so much for your positive comments.We are glad to read that you enjoyed your stay with us.Kind regards,

10/10 Excellent

Douglas

Liked: Cleanliness, amenities, property conditions & facilities
The staff was really lovely and helpful.
Stayed 2 nights in Aug 2023
Response from Citadines Wilson Toulouse Team on 2023/9/1
Dear Douglas,Thank you so much for your kind words.We hope to have the pleasure to welcome you again in the nearest future.Kind regards

8/10 Good

Leigh

Liked: Cleanliness, property conditions & facilities
Close to everything, room was quiet
Stayed 6 nights in Aug 2023
Response from Citadines Wilson Toulouse Team on 2023/9/1
Dear Leigh,Thank you very much for sharing your positive feedback.Kind regards,

10/10 Excellent

simon

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Great property. My goto stay when in the city. See my other reviews for more
Stayed 2 nights in Jul 2023
Response from Citadines Wilson Toulouse Team on 2023/8/7
Dear Simon, Thank you so much for sharing your positive feedback. We are so glad to know that you enjoyed your stay with us.Kind regards,

10/10 Excellent

simon

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
When i stay in Toulouse I stay here. Simples. Great location, amazingly helpful staff, close to some amazing restaurants (oh la vache! On Rue de Austerlitz for one). Rooms are fairly basic but always clean and quiet. Good selection of cookwear and utensils in the kitchen if you like to cater for yourself (supermarché a couple of doors down with everything you need). My goto base in the city
Stayed 1 night in Aug 2023
Response from Citadines Wilson Toulouse Team on 2023/8/7
Dear Simon,Thank you again for your kind words. We are very happy when our guest are happy :)Kind regards,

10/10 Excellent

NICOLA

Stayed 1 night in Jul 2023
Response from The Front desk team on 2023/7/20
Hello,Thank you very much for sharing your positive feedback !Kind regards

10/10 Excellent

Franz

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great stay
Stayed 4 nights in Jun 2023
Response from The Front desk team on 2023/7/5
Dear Franz,Thank you very much for sharing your positive feedback.We hope to have the pleasure to welcome you again in the nearest future.Kind regards,

10/10 Excellent

Paul

Liked: Cleanliness, room comfort
Super apartment in a great location
Very comfortable apartment, very clean with all amenities needed. The location is excellent, great for shopping, restaurants and sightseeing. The front of house staff are lovely and welcoming. The outside area was a treat. The parking was a plus (a smaller car is preferable though as it is a squeeze!).
Stayed 4 nights in Jun 2023
Response from Citadines Wilson Toulouse Team on 2023/7/3
Dear Paul,Thank you very much for your compliments !We are so happy to read that you enjoyed your stay with us.We hope to have the pleasure to welcome you again in the nearest future.Kind regards,

10/10 Excellent

Ilona

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great Staff. Caring and accommodating. Nice courtyard. convenient area!
Stayed 4 nights in May 2023
Response from Citadines Wilson Toulouse Team on 2023/6/28
Dear Ilona,Thank you again for your positive feedback.We hope to have the pleasure to welcome you again in the nearest future.Kind regards,

10/10 Excellent

Jean-Guy

Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2023
Response from L'équipe de Citadines on 2023/6/28
Cher Jean-Guy,Merci beaucoup pour cette très belle note de 10/10 !Nous sommes ravis que vous ayez apprécié votre séjour parmi nous.A bientôt,

8/10 Good

JAMES, Georgetown

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great, except the parking spaces were very tight.
Stayed 1 night in Jun 2023
Response from Citadines Wilson Toulouse Team on 2023/6/14
Dear James,Thank you for sharing your positive feedback. The access of the parking is quite tight indeed and the small cars are privileged.Kind regards,

10/10 Excellent

Maeve

Stayed 7 nights in May 2023
Response from The Front desk team on 2023/6/12
Dear Maeve,Thank you very much for your positive feedback.Kind regards,

6/10 Okay

Verified traveler

Stayed 1 night in May 2023
Response from L'équipe de Réception on 2023/6/12
Merci d'avoir partagé votre expérience

8/10 Good

mary

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The staff was very nice and courteous and spoke English. The parking was excellent.
Stayed 2 nights in May 2023
Response from The Front desk team on 2023/6/12
Dear Mary,Thank you so much for your kind words.We hope to welcome you again in the nearest future !Kind regards

10/10 Excellent

Charles

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location with lots of options around!
Stayed 3 nights in Mar 2023
Response from Citadines Wilson Toulouse Team on 2023/4/11
Dear Charles,Thank you so much for sharing your positive feedback.We are glad to know that you enjoyed your stay with us.We hope to have the pleasure to welcome you again in the nearest future.

8/10 Good

kafah

Decent price, good location. No napkin or tissues in the room.
Stayed 1 night in Mar 2023
Response from Citadines Wilson Toulouse on 2023/3/31
Dear Kafah,Thank you very much for sharing your feedback. Your comments help us to improve our product.Kind regards,

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, property conditions & facilities
A quiet and well located
Stayed 1 night in Feb 2023
Response from Citadines Wilson Toulouse Team on 2023/2/27
Dear James,Thank you very much for this rate ! We are glad to know that you enjoyed your stay with us.We hope to have the pleasure to welcome you again in the nearest future.Kind regards

10/10 Excellent

NEIL

Liked: Cleanliness, amenities, property conditions & facilities
great location, but also very quiet in the room, especially facing the rear terrace, which I would have used in the summer. Staff was friendly, helpful and efficient, and it all seemed very readily accessible and easy to get in and out, get questions answered, etc. I didn't use the nice breakfast area, but it looked great.
Response from Citadines Wilson Toulouse on 2023/1/16
Dear Neil,Thank you so much for your compliments and kind words ! We hope to have the pleasure to welcome you again this summer to enjoy our patio.Kind regards

10/10 Excellent

Melanie

Traveled with group
Liked: Cleanliness, property conditions & facilities
Location. The Reception staff speak English and they went out of their way to assist us. They live Toulouse - that was very obvious, and that encouraged us to see more and go on trips. We recommend this hotel without reservations.
Stayed 10 nights in Oct 2022
Response from The Front desk team on 2022/11/15
Dear Melanie,Thank you so much for sharing your positive feedback. Your compliments will be shared with the entire team !See you soon !

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Sep 2022

10/10 Excellent

Harriett

Stayed 2 nights in Sep 2022

8/10 Good

James

Liked: Cleanliness, room comfort
Vibrant neighborhood
Easy check in since front desk spoke English. We luckily found street parking right in front of hotel and left early so not an issue in the morning. Great breakfast selection
Stayed 1 night in Jul 2022

8/10 Good

Neil

Traveled with partner
Liked: Cleanliness, amenities
Thank you for making our first visit to Toulouse so comfortable and pleasant. Neil & Andrew
Stayed 5 nights in Jul 2022

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic apartment complete with all amenities. Superb location. Our favourite hotel we’ve ever stayed at. Simple things like the free water, tea & coffee make a big difference. We will return I’m sure for another rugby league game.
Stayed 2 nights in Jul 2022

10/10 Excellent

Ehud

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Jul 2022

10/10 Excellent

Philippe, Singapore

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Welcoming and helpful staff
Stayed 4 nights in Jul 2022

10/10 Excellent

Pornjai

Liked: Cleanliness, room comfort
Garage on-site is behind the building for cost. Centrally located. Well equipped. Love the stay.
Stayed 1 night in Jul 2022

8/10 Good

Susan

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jun 2022

4/10 Poor

Jack

Disliked: Cleanliness
Bathroom was dirty. I was allocated a disabled room. This made using the toilet and shower uncomfortable and awkward. Property looked run down with peeling paper. Bed itself was comfortable and I did have a good night sleep. On balance I wouldn’t book again.
Stayed 1 night in Jun 2022

8/10 Good

David

Liked: Cleanliness, room comfort
Very well situated
The toilet and bathtub were stained and need replacing. The best points about this aparthotel are its accessibility, only minutes away from from the airport shuttle bus stop, and situation, close to all the main tourist sites. Also welcome was the free tea and coffee available all day. There was a dishwasher but not enough cutlery and crockery to make the most of it.
Stayed 4 nights in Mar 2022

8/10 Good

Marcelo

Traveled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Jan 2022

8/10 Good

lynette

Liked: Cleanliness, room comfort
Perfect apartment type stay. Very hospitable and friendly staff. Very clean and well located
Stayed 2 nights in Dec 2021

10/10 Excellent

Leonard

Liked: Cleanliness, room comfort
Good
Establishment took extra care for COVID.
Stayed 2 nights in Aug 2021
Response from Ignacio S. Director on 2021/8/24
Thank you Leonard for your nice review! Best regards.

8/10 Good

Nicolas

Liked: Cleanliness
Stayed 2 nights in Jul 2021
Response from Ignacio S. Director on 2021/8/24
Thanks Nicolas! Regards,

10/10 Excellent

Mislav

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2020

10/10 Excellent

Caroline, Liverpool

Liked: Cleanliness, amenities, property conditions & facilities
Ideal place to meet up with family - good facilities for simple meals
Stayed 3 nights in Sep 2020

10/10 Excellent

Abdullah

Business traveler
Liked: Property conditions & facilities, room comfort
Stayed 10 nights in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, amenities
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
It’s central position was very helpful with easy access by walking - the street outside felt a little intimidating at night but no actual problems. The facilities were comfortable and ideal for a family meet up and some simple meal preparation. Could do with a coffee percolator. I would certainly stay there again.
Stayed 7 nights in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place for staying close to all amenities
Stayed 9 nights in Oct 2019
Response from François - Sales Manager on 2019/12/9
Thank your your excellent rating and for your comment, see you soon at Citadines

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room and excellent location
Location was perfect being close to the Metro station that intersects Line A with Line B making transfers to and from the airport easy plus access to all points of the city. Check-in was smooth and front desk staff speak English. The room was surprisingly large and included a well stocked kitchen area if you plan to do a little self catering. Very warm at night. The window to the front was rather small but at least it gave natural light and open ventilation. Overall this was far better standard than the budget large chain options
Stayed 2 nights in Oct 2019
Response from François - Sales manager on 2019/12/9
Dear John, thank you for your excellent rating and for sharing your feedback after your stay at Citadines Wilson Toulouse. We are very pleased to read you enjoyed the central location of our residence and the comfort of your room. We took good note of your suggestions. See you soon at Citadines

8/10 Good

a

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel option in the middle of Toulouse
good location, 10 min walk from train station, 2 min walk to metro station and in the middle of a major avenue full of cafes, restaurants, shops, good size room n bathroom, kitchenette including microwave, fridge, stove, A/C & WiFi worked fine, variety of int'l TV channels, no safe in the room. Good breakfast, good quality coffee, bakery, cold and hot foods. No daily cleaning/making of room, only once (on day 3 over a total stay of 6 nights), this was fine with us. Overall a good 3* hotel in the middle ot Toulouse
Stayed 6 nights in Sep 2019
Response from François - Sales Manger on 2019/12/9
Thank you for your comment after your stay at Citadines Wilson Toulouse, we are very pleased to read you enjoyed the general equipment of your studio and the central location of our residence in the historical center of Toulouse. Looking forward to welcoming you again at Citadines.