住宿入口

東急 STAY 新宿的評分

3 out of 5

評論

9.0

太棒了

10 分,有夠讚;1004 則評論中有 583 則" "
8 分,不錯哦;1004 則評論中有 342 則" "
6 分,一般般;1004 則評論中有 52 則" "
4 分,不太好;1004 則評論中有 21 則" "
2 分,很糟糕;1004 則評論中有 6 則" "

9.0/10

整潔度

9.2/10

員工素質

8.8/10

設施服務

9.0/10

住宿環境和硬體

8.8/10

環保程度

評論

6/10 一般般

Rita

喜歡:整潔度和員工素質
交通便利,但衞生狀況不太好
於 2024 年 3 月住了 4 晚
Tokyu Stay Shinjuku Front Desk Staff 於 2024年3月9日回覆
非常感谢您使用东急Stay新宿酒店。 如果您来新宿时能再次入住我们的酒店,我们将不胜感激。我们全体员工期待您的下次光临。

8/10 不錯哦

TSZ KI

情侶出遊
喜歡:員工素質和設施服務
My room is not being cleaned; it is quite dirty near the rubbish bin and mat.
於 2024 年 1 月住了 1 晚
Tokyu Stay Shinjuku. 於 2024年1月24日回覆
Thank you for using Tokyu Stay Shinjuku. We apologize for any inconvenience caused by the cleaning.We will inform the cleaning staff and share this information with our staff to improve the situation. Your comments and opinions during your stay will be taken into consideration to improve our services in the future,We will make every effort to make your stay with us more pleasant and enjoyable.Thank you very much for your valuable feedback.Tokyu Stay ShinjukuAll front staff

8/10 不錯哦

Sin Fai

於 2024 年 1 月住了 3 晚
Tokyu Stay Shinjuku 於 2024年1月19日回覆
Thank you for choosing our hotel.How was your trip in Japan?The cold season is still continuing.Please take care not to get sick.We look forward to serving you again.

8/10 不錯哦

Wai Ho

喜歡:員工素質、住宿環境和硬體和客房舒適度
性價比高的選擇
最次到東京都會選擇的住宿地點,地點位置靜中帶旺,食肆百貨就在附近。 唯入住時發玩床邊地毯是濕的,未知是上手住客還是清潔的問題。
於 2023 年 12 月住了 3 晚
Tokyustay Shinjuku 於 2023年12月27日回覆
Thank you very much for choosing Tokyu Stay Shinjuku.We would also like to thank you for taking the time to write a word-of-mouth review of our hotel.Our hotel is only a 2-minute walk from the nearest station, Shinjuku Sanchome Station, and is very conveniently located near shopping spots such as Isetan and Marui, as well as many restaurants.We apologize for any discomfort caused by the carpet at check-in.We will share this information with our staff and make every effort to improve the final check during cleaning.Our entire staff will continue to make every effort to make the hotel a place where our guests want to stay again. We hope that you will use our hotel again when you come to Shinjuku.We all look forward to serving you again.Tokyu Stay ShinjukuFront Desk Staff

10/10 有夠讚

CHANG SHAO

於 2023 年 12 月住了 5 晚
Tokyu Stay Shinjuku Front Desk Staff 於 2023年12月29日回覆
Thank you very much for choosing our hotel.We hope you enjoyed your trip to Japan.We look forward to welcoming you again.

10/10 有夠讚

veng tat

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
地點超級方便
Tokyu Stay Shinjuku All front staff 於 2024年2月8日回覆
Thank you for staying Tokyu Stay Shinjuku. Also, thank you for posting your review. We are glad that you are satisfied with the abundance of restaurants in the area and the location. We would appreciate it if you could use our hotel again when you come to Shinjuku. We are looking forward to seeing you again.

10/10 有夠讚

veng tat

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
地點超級方便

10/10 有夠讚

veng tat

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
地點超級方便
Tokyu Stay Shinjuku Front Desk Staff 於 2024年2月13日回覆
非常感谢您选择东急Stay新宿酒店。我们的工作人员将继续竭尽全力确保您享受舒适的住宿体验。我们期待再次为您服务。

8/10 不錯哦

真實旅客

喜歡:員工素質
交通便利,但本次預訂的一般雙人房型偏小,兩個行李箱完全展開就幾乎沒有走動空間了,有微波爐和洗衣機可以使用,多日住宿提供免費更換毛巾及收垃圾,但若要客房清潔及換床單則要額外付費。
於 2023 年 11 月住了 5 晚
Tokyu Stay Shinjuku Front Desk Staff 於 2023年12月5日回覆
感謝您入住東急Stay新宿飯店。 我們期待再次見到您。

10/10 有夠讚

Hai Ling

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
地點方便,飯店乾淨。
地點非常方便,房間內附有可烘乾的洗衣機,與洗衣精,太棒了。 這次住的房型有小客廳和玄關,很舒適。
於 2023 年 11 月住了 1 晚
Tokyu Stay Shinjuku Front Staff 於 2023年12月1日回覆
非常感谢您入住我们酒店。我们很高兴得到您对我们酒店位置的高度评价。我们全体员工将继续竭尽全力,让我们的酒店成为宾客今后再次入住的地方 。非常感谢!!

8/10 不錯哦

Damon Stanley

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
位置非常好
於 2023 年 11 月住了 4 晚
Tokyu Stay Shinjuku. 於 2023年11月29日回覆
Thank you very much for choosing Tokyu Stay Shinjuku.We are very pleased to receive your kind words of praise.We will continue to make every effort to satisfy our customers.We look forward to serving you again.Tokyu Stay Shinjuku Front Desk

8/10 不錯哦

Pui Yue

商務旅客
喜歡:住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 5 晚
Tokyu Stay Shinjuku 於 2023年11月3日回覆
Thank you very much for choosing Tokyu Stay Shinjuku.We would also like to thank you again for your kind review.Tokyu Stay ShinjukuFront Desk Staff

10/10 有夠讚

真實旅客

團體旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 5 晚
Tokyu Stay Shinjuku 於 2023年10月22日回覆
Thank you for choosing our hotel.We hope you had a good trip in Japan.We look forward to serving you again.

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 2 晚
Tokyu Stay Shinjuku Front Desk Staff 於 2023年10月17日回覆
I am very happy that you rate it highly.We will continue to make every effort to satisfy our customers.We look forward to serving you again.Tokyu Stay Shinjuku Front Desk Yoshida

6/10 一般般

Pui Yue

商務旅客
不喜歡:住宿環境和硬體
Poor room condition
I was disappointed for the room condition, especially I was suffering from the air condition water leakage issue, the receptions failed to fix it the first day, and then only able to fix it on the 3rd day which is really inconvenienced.
於 2023 年 9 月住了 4 晚
Tokyustay Shinjuku 於 2023年10月4日回覆
We are very sorry for any inconvenience caused during your stay.Thank you very much for choosing our hotel during your trip.We will do our best to prevent this from happening again. We are truly sorry.We look forward to serving you again.

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice hotel and excellent location
The location is superb! Its just 3 mins walk from the subway station. Close to Isetan !
於 2023 年 9 月住了 2 晚
Tokyu Stay Shinjuku Front Desk Staff 於 2023年9月15日回覆
Thank you very much for choosing Tokyu Stay Shinjuku.We are very pleased to receive your kind words of praise.We are glad that you are satisfied with the accessibility of our hotel and the surrounding facilities.We will continue to make every effort to satisfy our customers.We look forward to serving you again.

8/10 不錯哦

Zuyuan

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 8 月住了 5 晚
Tokyu Stay Shinjuku All Front Staff 於 2023年9月9日回覆
Thank you very much for choosing our hotel.We also sincerely appreciate your feedback on that occasion.We will continue to make every effort to satisfy our customers.We look forward to serving you again.

10/10 有夠讚

真實旅客

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
The washing and drying machine is superb. Room is rather spacious in Tokyo. Comfortable hotel and easy access to large department stores and metro station just a few steps away.
於 2023 年 8 月住了 2 晚
Tokyustay Shinjuku 於 2023年9月6日回覆
Thank you for using Tokyu Stay Shinjuku. Also, thank you for posting your review. We would appreciate it if you could use our hotel again when you come to Shinjuku.

8/10 不錯哦

HOI LAAM

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Overall nice hospitality experience
於 2023 年 8 月住了 2 晚
Tokyu Stay Shinjuku Front Staff 於 2023年9月6日回覆
Thank you for staying with us. We are very happy to see your comments. Please come again when you would visit Japan next time!

8/10 不錯哦

Pui Yue

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 8 月住了 7 晚
Tokyu Stay shinjuku 於 2023年9月4日回覆
Thank you for having stayed with us. We are happy that you seem to have a good time in Japan. If you come to Japan again, We would like to look forward to serving you.

10/10 有夠讚

KA FAI

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 8 月住了 2 晚
Tokyu Stay shinjuku 於 2023年9月4日回覆
Thank you for having stayed with us.We are happy that you seem to have a wonderful time in Japan. We will look forward to serving you in near future.

10/10 有夠讚

真實旅客

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 8 月住了 2 晚
Tokyu Stay Shinjuku Front Desk Staff 於 2023年8月30日回覆
Thank you very much for choosing our hotel. We look forward to serving you again.

8/10 不錯哦

Kwun fai

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
酒店房間設有洗衣機,可以不用帶太多衣服。 酒店wifi不強,有時常常斷線或無網絡。 酒店位置很好,由新宿站前往大約十分鐘,附近街道也算寧靜,四維也有大量食市,也很近歌舞伎町。 酒店隔音算是一般,但浴室門設計比較反常的向外開。 房間也算是一般不過在東京郁是差不多大小
於 2023 年 8 月住了 3 晚
Tokyu Stay Shinjuku 於 2023年8月24日回覆
非常感谢您入住东急 Stay 新宿。 我们很高兴收到您的赞誉,并对 Wi-Fi 连接造成的不便表示歉意。 我们将尽一切努力改善。 希望您再次光临东京。

6/10 一般般

Chi Ho

於 2023 年 8 月住了 8 晚
Tokyu Stay Shinjuku Front Desk Staff 於 2023年8月18日回覆
Thank you very much for choosing our hotel. We look forward to serving you again.

10/10 有夠讚

Yi-jung

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 8 月住了 4 晚
没有 於 2023年8月13日回覆
非常感谢您在百忙中给我们东急stay新宿投稿。您对这次住宿给与了最高评价。我们全体工作人员将再接再励,希望有机会您能再次光临我们东急stay新宿 谢谢东急stay新宿 前台 全体员工

10/10 有夠讚

真實旅客

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 6 月住了 6 晚
Tokyu Stay Shinjuku All front staff 於 2023年6月30日回覆
Thank you very much for choosing Tokyu Stay Shinjuku.We would also like to thank you again for your kind review.We will continue to make every effort to satisfy our customers.We look forward to serving you again.

8/10 不錯哦

真實旅客

團體旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 6 月住了 1 晚
Tokyu Stay Shinjuku All Front Staff 於 2023年6月21日回覆
Thank you for choosing Tokyu Stay Shinjuku.We would also like to thank you again for your very good evaluation and happy reviews.We will continue to make every effort to satisfy our customers.We look forward to serving you again.

8/10 不錯哦

真實旅客

團體旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 6 月住了 1 晚
Tokyu Stay Shinjuku All Front Staff 於 2023年6月21日回覆
Thank you for choosing Tokyu Stay Shinjuku.We would also like to thank you again for your very good evaluation and happy reviews.We will continue to make every effort to satisfy our customers.We look forward to serving you again.

10/10 有夠讚

Tat Hon

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
The place is clean. The facilities were in good condition. Very convenient location. Close to metro station and easy to go from there to most places. Highly recommend.
於 2023 年 5 月住了 6 晚
Tokyu Stay Shinjuku  All of Front Staff 於 2023年5月27日回覆
Thank you very much for staying at our hotel.We are very pleased to receive your high evaluation of our hotel's location.Our entire staff will continue to make every effort to make our hotel a place where our guests will want to stay again in the future.Thank you very much!!

8/10 不錯哦

Pui Yue

商務旅客
喜歡:住宿環境和硬體和客房舒適度
Overall is ok, but the limited house keeping service is disappointed, and the house keeping service only available if stay for more than 7 days in a row which is not reasonable and inconvenienced. As before covid, the house keeping service was available if stay 3 nights in a row, which is more suitable. I am a bit disappointed for the current service offers.
於 2023 年 5 月住了 4 晚
Tokyu Stay Shinjuku Front Staff 於 2023年5月11日回覆
Thank you for staying with our hotel. We are very happy to receive your compliments. And we apologize for any discomfort you may have experienced with the cleaning. We will share this information with our cleaning staff and make every effort to improve. We look forward to serving you again.

4/10 不太好

Tat Po Paul

不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 4 月住了 4 晚
Tokyu Stay Shinjuku Front Staff 於 2023年4月29日回覆
Thank you very much for staying at our hotel.We hope you enjoyed your stay with us.If you have any problems during your stay, we will do our best to help you, We hope you will consider staying with us again when you visit Japan.Thank you very much for your kind words.

10/10 有夠讚

Ho Ting

於 2022 年 12 月住了 5 晚
Tokyu Stay Shinjuku All Front Staff 於 2023年5月12日回覆
Thank you for your stay.We are very pleased to receive a high evaluation from our guests.We hope you enjoyed your stay with us.All of our staff will continue to make every effort to ensure that our guests have a pleasant stay at our hotel.Please consider staying with us again when you visit Japan.

8/10 不錯哦

Wing Sum

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
房間不算太大, 前台很親切
於 2022 年 12 月住了 1 晚
Tokyu Stay Shinjuku Front Staff 於 2023年4月19日回覆
Thank you for staying with us. We apologize for the inconvenience caused by the size of the room. Thank you for your kind words regarding our staff. We are looking forward to seeing you again.

8/10 不錯哦

On Ki Angel

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
整體而言是滿意,唯獨wifi 十分之差,希望能改善。
於 2023 年 3 月住了 7 晚
Tokyu Stay Shinjuku Front Staff 於 2023年3月31日回覆
Thank you for your stay.We apologize for any inconvenience caused by the Wifi connection.We have shared with our guests that the internet connection is not good, so please be patient while we work to improve it.We hope you will consider staying with us again.Thank you very much .

8/10 不錯哦

Kin Tsun

團體旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 3 月住了 6 晚
Tokyu Stay Shinjuku All Front Staff 於 2023年3月26日回覆
Thank you for staying at our hotel.We are very pleased to receive such a high evaluation from our guests.We hope you will consider staying with us again.

10/10 有夠讚

Kei yu christoph

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
交通非常方便,樓下很多很多餐廳,酒店職員服務非常好,酒店雖然比較小,但是設施非常齊全!下次去新宿會再次考慮
Tokyu Stay Shinjuku Front 於 2023年3月19日回覆
Thank you for using Tokyu Stay Shinjuku. Also, thank you for posting your review. We are very pleased to hear that you are satisfied with the hotel's location and staff's service. We look forward to your next stay with us. Thank you again for your kind words.Tokyu Stay Shinjuku All front staff

6/10 一般般

Wai Keung

喜歡:員工素質
地點十分好、但是個Wi-Fi接收實在太差、希望可以改善
於 2023 年 3 月住了 4 晚
Tokyu Stay Shinjuku Staff 於 2023年3月18日回覆
Thank you for using Tokyu Stay Shinjuku. Also, thank you for posting your review. We apologize for the inconvenience by using our WIFI during your stay. WIFI router rental service is available at the front desk, depending on stock. Please feel free to ask the front desk staff if you would like to borrow one the next time you stay with us. We are looking forward to seeing you again.Tokyu Stay Shinjuku All front staff

8/10 不錯哦

CHUN YIN

於 2023 年 3 月住了 1 晚
Tokyu Stay Shinjuku Staff 於 2023年3月18日回覆
Thank you for using Tokyu Stay Shinjuku. Also, thank you for posting your review. We are very pleased to hear that you are satisfied with the hotel's room. We are very sorry for the inconvenience regarding the location. We would appreciate it if you could use our hotel again when you come to Shinjuku. We are looking forward to seeing you again. Tokyu Stay Shinjuku All front staff

8/10 不錯哦

KIN KWONG

喜歡:員工素質和住宿環境和硬體
The hotel near metro station just few minutes away. And it need to walk about 10 minutes to JR shinjuku station. Transport is convenient. Many restuarant and entertainment nearby.
於 2023 年 3 月住了 5 晚
Tokyu Stay Shinjuku Front Staff 於 2023年3月8日回覆
Thank you for staying with us Tokyu Stay Shinjuku. We are happy to hear you enjoyed your stay with us. Our hotel is located very convenience area which has many restaurants nearby and 2 min away from the nearest subway station. We hope to see you again.Tokyu Stay Shinjuku Front Staff

8/10 不錯哦

YEUKHAN

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
舒適 便利
舒適,乾淨,位置方便,周圍多食店和便利店,到新宿三丁目站僅一分鐘
於 2023 年 2 月住了 3 晚
Tokyu Stay Shinjuku Front Staff 於 2023年3月8日回覆
Thank you for using Tokyu Stay Shinjuku. The museum is a 2 -minute walk from the nearest Shinjuku Sanchome Station, and there are many shopping spots such as Isetan and Marui and many restaurants around. In addition, there are rooms in the guest rooms with a washing and dryer and microwave oven so that you can spend a long time staying comfortably. We look forward to your use again.Tokyu Stay Shinjuku Front Staff All

10/10 有夠讚

HSIAO TING

於 2023 年 2 月住了 1 晚
Tokyu Stay Shinjuku All the staff 於 2023年3月1日回覆
Thank you very much for choosing Tokyu Stay Shinjuku.We would also like to thank you again for your kind review.We are pleased to hear that you had a pleasant stay with us.We hope that you will visit us again when you come to Shinjuku.We look forward to serving you again.

8/10 不錯哦

PUI SZE ANGEL

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 2 月住了 3 晚
Tokyu Stay Shinjuku All the staff 於 2023年2月27日回覆
Thank you very much for choosing Tokyu Stay Shinjuku.We would also like to thank you again for your kind review.We are glad to hear that you had a pleasant stay with us.We hope that you will use our hotel again when you come to Shinjuku.We look forward to serving you again.

8/10 不錯哦

Pui Yi

於 2023 年 2 月住了 3 晚
Tokyu Stay Shinjuku Staff 於 2023年2月23日回覆
Thank you very much for staying at our hotel.We are very pleased to receive your high evaluation.All of us at the hotel will do our best to make you want to stay with us again.We look forward to welcoming you back for your next stay.Thank you for your comment.

10/10 有夠讚

CHIH-YING,Tainan

情侶出遊, 家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
房間內有洗衣機真的對旅行的人來說很實用
於 2023 年 2 月住了 7 晚
Tokyu Stay Shinjuku 於 2023年2月13日回覆
感謝您使用東急 Stay 新宿酒店。 所有工作人員都非常高興聽到您度過了愉快的時光。 我們期待再次見到您。

8/10 不錯哦

Ka Ying

於 2023 年 2 月住了 1 晚

10/10 有夠讚

CHIH-HUNG

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
地點很棒
第二次住這裡了,房間有洗衣機很棒!!位置附近有地鐵出入口,附近店家很多,非常方便。
於 2023 年 2 月住了 1 晚
Tokyu Stay Shinjuku Front desk 於 2023年2月12日回覆
Thank you for using Tokyu Stay Shinjuku again!We are very happy that you are satisfied with the room facilities and location.We would appreciate it if you could use our hotel again when you come to Shinjuku.We are looking forward to see you again:)

10/10 有夠讚

SONGTING

於 2023 年 1 月住了 9 晚

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 1 月住了 3 晚
Tokyu Stay Shinjuku Front Staff 於 2023年2月2日回覆
Thank you for staying with us. We look forward to serving you again.

8/10 不錯哦

Kin Ming

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 1 月住了 1 晚

10/10 有夠讚

Shao-Han

於 2023 年 1 月住了 1 晚