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Reviews of Sutton Place Hotel Ueno

3.5 out of 5
Sutton Place Hotel Ueno
7-8-23 Ueno, Taito-ku, Tokyo, Tokyo-to

Reviews

8.0

Very Good

Rating 10 - Excellent. 155 out of 520 reviews" "
Rating 8 - Good. 250 out of 520 reviews" "
Rating 6 - Okay. 90 out of 520 reviews" "
Rating 4 - Poor. 17 out of 520 reviews" "
Rating 2 - Terrible. 8 out of 520 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

Reviews

8/10 Good

Jirayu

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location , very convenience clean place and nice service
Stayed 2 nights in Dec 2019
Response from RY on 2020/1/15
Thank you for staying with us and giving us a positive feedback. We are so much glad that you felt our service is good. We look forward to seeing you again.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Overall acceptable for its location
Location from Ueno Station was within walking distance. Very well maintain.
Stayed 2 nights in Dec 2019
Response from RY on 2020/1/15
Thank you for staying with us. As you mentioned, it takes 1 minute from Iriya exit of JR Ueno station. (Though it takes about 5 minutes from Iriya ticket gate to Iriya exit) We look forward to seeing you again.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sutton Place convenience
The location is very convenient. Breakfast service is good. Unfortunately the wifi could not connect in our room.
Stayed 3 nights in Aug 2019
Response from RYOTA on 2019/9/26
Thank you for staying with us. We are so much glad that you felt that our hotel was convenient. We fixed the reception of wifi, we are sorry for the inconvenience. We look forward to seeing you again.

6/10 Okay

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Very near to Ueno train station
I thought their 4:00 check in was too late and I wasn’t offered smoking or non when booking. I was given a smoking room - Ugh!
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Po-lin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

8/10 Good

Dr. Puongtip

Liked: Cleanliness
The room is very tiny but it is very clean. There are free drinks (hot and iced coffee/tea) on the 2nd floor. The toilet is very comfortable. However, it would be great if the bed and pillow are more comfortable. They are so hard! In addition, English channels are not available on television. And the breakfast must be taken to eat in your room.
Stayed 5 nights in Jul 2019

6/10 Okay

Terri

Traveled with partner
Liked: Cleanliness, staff & service
The rooms are very small as this was my first trip to Tokyo I have nothing to compare it to Breakfast was pastries which were fresh You had to return the key every time you went out then get it back when you returned meaning waiting for the lift twice each time. Great location very close to Ueno Station and park
Stayed 4 nights in Jul 2019

4/10 Poor

Ben, Chicago

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
1. Location is great, close to Ueno Station. 2. I realized after I was in the room the meaning of ; why are not you more honest and state ? That would make the description clearer and close to the reality. 3. The room is extremely small, no space for hanging a shirt.
Stayed 2 nights in Jun 2019

8/10 Good

Carlo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2019

8/10 Good

Verified traveler

Stayed 4 nights in Apr 2019

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Love the close proximity to JR Ueno and also airport trains.
Stayed 1 night in Apr 2019
Response from RYO on 2019/5/3
Thank you for staying with us and leaving a good comment on the location. Our hotel is often used by those who use Narita airport. We look forward to seeing you again.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's location as it close to the metro and close to several shops/restaurants. The staff is very pleasant and helpful. The room is a nice size and very clean.
Stayed 1 night in Dec 2018
Response from RYO on 2019/5/1
Thank you for staying with us. We are glad that you had a cozy time in here. We look forward to seeing you again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

10/10 Excellent

Yen, singapore

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
It was situated along the street, but took me a while to find it. Would be even more helpful to provide a visual map to the hotel. Friendly staff who also assisted with courier service. Croissants were lovely. Only thing is that the self operated coin dryer was not working too well.
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2019

8/10 Good

U.W., Bangkok, TH

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Just 4 mins walk to JR Ueno station. Cleanliness and very big bathroom.
Stayed 3 nights in Feb 2019

10/10 Excellent

F

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

10/10 Excellent

teruhisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. ありがとう!
Workers were very helpful and super nice. We will stay for sure next time.
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fairly big for a business hotel, the free breakfast was a bonus. Full size bath tub and good design of the room. Convenient to train station and shops.
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location to ueno and dining. Comfortable and nice simple breakfast.
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

8/10 Good

MotoP, Los Angeles, CA, USA

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Typical of Japanese business hotels, it is small and tucked away. But once inside there are everything you need. Toothbrush, shaving supplies, towels, and bath salts. Clean and tidy rooms, if a bit tight for those who are used to continental scale buildings. It is fantastically close to the Ueno Station which is one of the hubs to trains, and for spending any time in Tokyo, that is a must. Staff doesn't speak much English, but tries very much to be helpful, communicative, and pleasing, which is rare for tourist business in Tokyo these days on a budget. Recommended for self-guiding, budget single or couple tourists or businessmen. Tons of very good restaurants nearby too, all walking distance. Even the tonkatsu shop right outside next to the hotel, a mom&pop eatery next door was cash only, and homey, but delicious and cheap too! Definitely will use again if I have to come back to this area of Ueno or Akihabara.
Stayed 1 night in Jul 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location with breakfast. Friendly hotel staffs.
Stayed 4 nights in Nov 2018
Response from MIZUTANI on 2018/12/10
Thank you for staying with us. We are so much honoured to be a part of your trip. We look forward to seeing you again here in Sutton Place Hotel Ueno.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little hotel in a prime location
A little cramped, but most hotels in tokyo are. Friendly service. Coin-op laundry and vending machines on the second floor. Location couldn't be better, just a few minutes walk from Ueno Station where you can catch the Yamanote line to all the major areas of town. Would definitely stay here again, we had a great time.
Stayed 8 nights in Nov 2018

10/10 Excellent

GORO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
That was a comfortable and good designed hotel wit
Stayed 3 nights in Nov 2018

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice
It was clean and cozy. Walking distance to Ameyoko Market. 5 mins away from Ueno Station. And they provided complimentary breakfast!
Stayed 1 night in Nov 2018

8/10 Good

Sunchai, Thailand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2018

10/10 Excellent

Somjade

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Extremely central location close to Ueno Station. Small but clean room. Free simple breakfast and friendly staff. Can't ask for more. Will come back.
Stayed 3 nights in Jul 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2018

8/10 Good

Jane, Samutprakarn

Liked: Cleanliness, room comfort
Hotel close to Ueno Station
It's a good place to stay if you need to travel around Tokyo as this hotel not far from Ueno Station which connect to JR and Metro subway
Stayed 1 night in Jul 2018

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel by ueno station
Super convenient to ueno station. Hotel is modern and very clean.
Stayed 2 nights in Jul 2018

8/10 Good

CAM, Maryland

Liked: Cleanliness, property conditions & facilities
This hotel is in a very convenient location- 2 min walk from Inyira Exit at Ueno station, and 9 minute walk to the Skyliner train to Tokyo, plus close to fabulous restaurants and the Uneo park which houses major museums, shrines, the zoo, pond, etc. The staff wasn't able to speak English- I can speak enough Japanese to have no issue with this- but you might. The room I had was small, but large for Tokyo standards. It was VERY clean and comfortable. But There was only 1 person in my room. If you have 2 people, it might be a little more difficult to maneuver and store 2 large suitcases for example- but can be done. But you will have this issue at MOST TOKYO hotels.On the 2nd floor they had free cold or hot teas, laundry, microwave, and drink vending machines.
Stayed 2 nights in Jun 2018

10/10 Excellent

anoaoy, bangkok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to shopping center and Ueno station.
Staff is helpful , room is very clean . It would be much better if there is a dining room.
Stayed 1 night in Jun 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Near JR Ueno
The hotel is very convenient and near JR Ueno. You can walk only a few minute to go to shopping area. But the room is small. Bathroom is ok.
Stayed 4 nights in May 2018

6/10 Okay

Fang Wei

Disliked: Staff & service, room comfort
Just normal
Room size was small but as expected for Japan. Problem is bed was hard and springy, hard to sleep. hotel was a little off from the main shopping area, in a quieter side of the area so it depends on your preference.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location
Very good location, clean.

8/10 Good

Tung Yee Grace

Liked: Cleanliness, staff & service, room comfort
Good location and value for money
It was easy to find. Location was good. A bit noisy from the streets but bearable. There is complimentary breakfast - simple bread and coffee.

10/10 Excellent

Myles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy, Cozy Hotel
We stayed in the “Twin” type room. It was small, yet cozy. The staff was friendly and helped however they could. I would definitely stay again!

8/10 Good

May, Bangkok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel good facility good location
I am happy to staying at Sutton. The room is quite small but it isn’t a problem. I went out to sightseeing all day and came back at night. The room is clean and ready to rest.
Stayed 4 nights in Mar 2018

10/10 Excellent

Leanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a fantastic hotel! Very good value for money in Tokyo Excellent facilities Very friendly staff Would stay again when in Tokyo! Thank you so much
Stayed 2 nights in Feb 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A comfortable stay
Great location close to ueno station Room is fairly comfortable. Just a bit tight if you have more than a piece of luggage each. Location was close to the Jr station - look for signs to the iriya exit
Stayed 1 night in Feb 2018